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id=\"%E7%AC%AC%E4%BA%8C%E6%AD%A5%EF%BC%9A%E5%8F%AF%E6%8E%A7%E6%80%A7%EF%BC%88Controllability%EF%BC%89%E2%80%94%E2%80%94_%E5%BB%BA%E7%AB%8B%E6%A0%87%E5%87%86%E5%8C%96%E7%9A%84%E6%95%85%E9%9A%9C%E5%93%8D%E5%BA%94%E4%B8%8E%E5%A4%84%E7%90%86%E6%B5%81%E7%A8%8B\"><\/span>\u7b2c\u4e8c\u6b65\uff1a\u53ef\u63a7\u6027\uff08Controllability\uff09\u2014\u2014 \u5efa\u7acb\u6807\u51c6\u5316\u7684\u6545\u969c\u54cd\u5e94\u4e0e\u5904\u7406\u6d41\u7a0b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5b9e\u73b0\u5168\u9762\u53ef\u89c1\u4e4b\u540e\uff0c\u4e0b\u4e00\u6b65\u5c31\u662f\u5efa\u7acb\u8d77\u4e00\u5957\u6807\u51c6\u5316\u7684\u5de5\u4f5c\u6d41\u7a0b\uff0c\u8ba9\u56e2\u961f\u4ece\u88ab\u52a8\u7684\u3001\u6df7\u4e71\u7684\u6551\u706b\u6a21\u5f0f\uff0c\u8f6c\u5411\u6709\u5e8f\u7684\u3001\u9ad8\u6548\u7684\u4e8b\u4ef6\u7ba1\u7406\u6a21\u5f0f\uff0c\u5176\u6838\u5fc3\u76ee\u6807\u662f\u663e\u8457\u7f29\u77ed\u5e73\u5747\u6545\u969c\u6392\u67e5\u4e0e\u6062\u590d\u65f6\u95f4\uff08MTTR\uff09\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u4efb\u52a1\uff1a<\/strong>\n<ul>\n<li><strong>\u6807\u51c6\u5316\u7684\u4e8b\u4ef6\u7ba1\u7406\u6d41\u7a0b\uff1a<\/strong> \u5b9a\u4e49\u6e05\u6670\u7684\u4e8b\u4ef6\u5b9a\u7ea7\u3001\u5206\u6d3e\u3001\u5904\u7406\u548c\u590d\u76d8\u6d41\u7a0b\uff0c\u786e\u4fdd\u6bcf\u4e2a\u95ee\u9898\u90fd\u80fd\u88ab\u8ffd\u8e2a\u548c\u95ed\u73af\u3002<\/li>\n<li><strong>\u667a\u80fd\u5316\u7684\u6839\u56e0\u5206\u6790\u4e0e\u6545\u969c\u6392\u67e5\uff1a<\/strong> \u5229\u7528\u544a\u8b66\u5173\u8054\u5206\u6790\u3001\u65e5\u5fd7\u805a\u7c7b\u7b49\u6280\u672f\uff0c\u5e2e\u52a9\u56e2\u961f\u5feb\u901f\u5b9a\u4f4d\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u3002<\/li>\n<li><strong>\u660e\u786e\u7684\u54cd\u5e94\u65f6\u95f4\u4e0eSLA\u76ee\u6807\uff1a<\/strong> \u4e3a\u4e0d\u540c\u4f18\u5148\u7ea7\u7684\u4e8b\u4ef6\u8bbe\u5b9a\u670d\u52a1\u7b49\u7ea7\u534f\u8bae\uff08SLA\uff09\uff0c\u91cf\u5316\u8fd0\u7ef4\u56e2\u961f\u7684\u670d\u52a1\u8d28\u91cf\u3002<\/li>\n<li><strong>\u4fdd\u969c\u7cfb\u7edf\u4e0e\u6570\u636e\u7684\u5b89\u5168\u5408\u89c4\uff1a<\/strong> \u5c06\u5b89\u5168\u7b56\u7565\u548c\u5408\u89c4\u8981\u6c42\u878d\u5165\u65e5\u5e38\u8fd0\u7ef4\u6d41\u7a0b\uff0c\u5b9e\u73b0\u81ea\u52a8\u5316\u5ba1\u8ba1\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u5c0f\u7ed3\uff1a\u6d41\u7a0b\u662f\u6548\u7387\u7684\u4fdd\u969c\u3002\u53ef\u63a7\u6027\u8ba9\u56e2\u961f\u6446\u8131\u6df7\u4e71\u3002<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E7%AC%AC%E4%B8%89%E6%AD%A5%EF%BC%9A%E5%8F%AF%E4%BC%98%E5%8C%96%EF%BC%88Optimization%EF%BC%89%E2%80%94%E2%80%94_%E7%94%A8%E6%95%B0%E6%8D%AE%E5%92%8C%E6%99%BA%E8%83%BD%E9%A9%B1%E5%8A%A8%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B\"><\/span>\u7b2c\u4e09\u6b65\uff1a\u53ef\u4f18\u5316\uff08Optimization\uff09\u2014\u2014 \u7528\u6570\u636e\u548c\u667a\u80fd\u9a71\u52a8\u6301\u7eed\u6539\u8fdb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5f53\u8fd0\u7ef4\u5de5\u4f5c\u53d8\u5f97\u6709\u5e8f\u53ef\u63a7\u540e\uff0c\u6700\u7ec8\u7684\u76ee\u6807\u662f\u8ba9\u8fd0\u7ef4\u90e8\u95e8\u4ece\u201c\u6551\u706b\u961f\u201d\u8fdb\u5316\u4e3a\u4f01\u4e1a\u7684\u4ef7\u503c\u521b\u9020\u4e2d\u5fc3\u3002\u8fd9\u9700\u8981\u57fa\u4e8e\u524d\u4e24\u6b65\u6c89\u6dc0\u7684\u6570\u636e\uff0c\u5229\u7528\u81ea\u52a8\u5316\u548c\u667a\u80fd\u5206\u6790\u80fd\u529b\uff0c\u6301\u7eed\u5730\u8fdb\u884c\u4f18\u5316\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u4efb\u52a1\uff1a<\/strong>\n<ul>\n<li><strong>\u5b9e\u65bd\u573a\u666f\u5316\u7684\u81ea\u52a8\u5316\u8fd0\u7ef4\uff1a<\/strong> \u9488\u5bf9\u91cd\u590d\u6027\u9ad8\u3001\u89c4\u5219\u660e\u786e\u7684\u64cd\u4f5c\uff08\u5982\u5e94\u7528\u53d1\u5e03\u3001\u6545\u969c\u81ea\u6108\uff09\u5b9e\u73b0\u81ea\u52a8\u5316\uff0c\u89e3\u653e\u4eba\u529b\u3002<\/li>\n<li><strong>\u7cbe\u7ec6\u5316\u7684 IT \u6210\u672c\u4f18\u5316\uff1a<\/strong> \u7ed3\u5408\u8d44\u6e90\u4f7f\u7528\u7387\u548c\u4e1a\u52a1\u5173\u8054\u6570\u636e\uff0c\u8bc6\u522b\u95f2\u7f6e\u8d44\u6e90\uff0c\u63d0\u4f9b\u7cbe\u51c6\u7684\u6210\u672c\u4f18\u5316\u5efa\u8bae\u3002<\/li>\n<li><strong>\u5f15\u5165 AIOps \u8fdb\u884c\u9884\u6d4b\u6027\u5206\u6790\uff1a<\/strong> \u901a\u8fc7\u65f6\u5e8f\u9884\u6d4b\u3001\u5f02\u5e38\u68c0\u6d4b\u7b49\u7b97\u6cd5\uff0c\u63d0\u524d\u9884\u8b66\u6f5c\u5728\u7684\u5bb9\u91cf\u98ce\u9669\u548c\u6027\u80fd\u74f6\u9888\u3002<\/li>\n<li><strong>\u6301\u7eed\u63d0\u5347\u7cfb\u7edf\u6027\u80fd\u4e0e\u7528\u6237\u4f53\u9a8c\uff1a<\/strong> \u6df1\u5165\u5206\u6790\u5e94\u7528\u6027\u80fd\u6570\u636e\uff0c\u5b9a\u4f4d\u4ee3\u7801\u7ea7\u74f6\u9888\uff0c\u9a71\u52a8\u7814\u53d1\u8fdb\u884c\u6027\u80fd\u4f18\u5316\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u5c0f\u7ed3\uff1a\u4f18\u5316\u662f\u8fd0\u7ef4\u7684\u7ec8\u6781\u4ef7\u503c\u3002\u8ba9\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff0c\u800c\u4e0d\u662f\u76f4\u89c9\u3002<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%A6%82%E4%BD%95%E9%80%89%E6%8B%A9%E6%9C%80%E9%80%82%E5%90%88%E4%BD%A0%E7%9A%84%E4%BC%81%E4%B8%9A%E8%BF%90%E7%BB%B4%E7%AE%A1%E7%90%86%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%EF%BC%9F\"><\/span>\u5982\u4f55\u9009\u62e9\u6700\u9002\u5408\u4f60\u7684\u4f01\u4e1a\u8fd0\u7ef4\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u57fa\u4e8e\u4e0a\u8ff0\u6846\u67b6\uff0c\u4f01\u4e1a\u5728\u8fdb\u884c\u4ea7\u54c1\u9009\u578b\u65f6\uff0c\u53ef\u4ee5\u4ece\u4ee5\u4e0b\u56db\u4e2a\u6807\u51c6\u8fdb\u884c\u8003\u5bdf\uff0c\u4ee5\u786e\u4fdd\u6240\u9009\u65b9\u6848\u80fd\u591f\u771f\u6b63\u652f\u6491\u8d77\u8fd0\u7ef4\u80fd\u529b\u7684\u6301\u7eed\u5347\u7ea7\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A0%87%E5%87%86%E4%B8%80%EF%BC%9A%E6%98%AF%E5%90%A6%E5%85%B7%E5%A4%87%E4%B8%80%E4%BD%93%E5%8C%96%E7%9A%84%E5%8F%AF%E8%A7%82%E6%B5%8B%E6%80%A7%E8%83%BD%E5%8A%9B%EF%BC%9F\"><\/span>\u6807\u51c6\u4e00\uff1a\u662f\u5426\u5177\u5907\u4e00\u4f53\u5316\u7684\u53ef\u89c2\u6d4b\u6027\u80fd\u529b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u5957\u73b0\u4ee3\u5316\u7684\u8fd0\u7ef4\u89e3\u51b3\u65b9\u6848\uff0c\u5fc5\u987b\u80fd\u591f\u6253\u7834\u6570\u636e\u5b64\u5c9b\u3002\u4f60\u9700\u8981\u8003\u5bdf\u5b83\u80fd\u5426\u901a\u8fc7\u7edf\u4e00\u7684\u5e73\u53f0\uff0c\u8986\u76d6\u4ece\u5e95\u5c42\u57fa\u7840\u8bbe\u65bd\uff08\u670d\u52a1\u5668\u3001\u7f51\u7edc\uff09\u5230\u4e0a\u5c42\u5e94\u7528\u6027\u80fd\uff08APM\uff09\u3001\u7528\u6237\u4f53\u9a8c\uff08RUM\uff09\u7684\u5168\u94fe\u8def\u76d1\u63a7\u3002\u540c\u65f6\uff0c\u8981\u91cd\u70b9\u5173\u6ce8\u5176\u544a\u8b66\u5904\u7406\u80fd\u529b\uff0c\u7279\u522b\u662f\u544a\u8b66\u964d\u566a\u548c\u667a\u80fd\u5173\u8054\u5206\u6790\u7684\u6548\u679c\uff0c\u8fd9\u76f4\u63a5\u51b3\u5b9a\u4e86\u56e2\u961f\u80fd\u5426\u4ece\u201c\u544a\u8b66\u98ce\u66b4\u201d\u4e2d\u89e3\u8131\u51fa\u6765\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A0%87%E5%87%86%E4%BA%8C%EF%BC%9A%E6%B5%81%E7%A8%8B%E5%BC%95%E6%93%8E%E6%98%AF%E5%90%A6%E7%81%B5%E6%B4%BB%E4%B8%94%E5%BC%BA%E5%A4%A7%EF%BC%9F\"><\/span>\u6807\u51c6\u4e8c\uff1a\u6d41\u7a0b\u5f15\u64ce\u662f\u5426\u7075\u6d3b\u4e14\u5f3a\u5927\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u9ad8\u6548\u7684\u8fd0\u7ef4\u79bb\u4e0d\u5f00\u6d41\u7a0b\u9a71\u52a8\u3002\u8003\u5bdf\u65b9\u6848\u7684\u6d41\u7a0b\u5f15\u64ce\uff08Workflow\uff09\u662f\u5426\u8db3\u591f\u7075\u6d3b\uff0c\u80fd\u5426\u8ba9\u8fd0\u7ef4\u56e2\u961f\u6839\u636e\u81ea\u8eab\u9700\u6c42\uff0c\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\u81ea\u5b9a\u4e49\u4e8b\u4ef6\u5904\u7406\u3001\u53d8\u66f4\u53d1\u5e03\u3001\u6545\u969c\u6392\u67e5\u7b49\u5de5\u5355\u6d41\u7a0b\u3002\u6b64\u5916\uff0c\u5176\u5f00\u653e\u6027\u4e5f\u81f3\u5173\u91cd\u8981\uff0c\u80fd\u5426\u4e0e\u4f01\u4e1a\u73b0\u6709\u7684 ITSM\u3001CMDB \u6216\u5373\u65f6\u901a\u8baf\u5de5\u5177\uff08\u5982\u9489\u9489\u3001\u98de\u4e66\uff09\u8fdb\u884c\u65e0\u7f1d\u96c6\u6210\uff0c\u662f\u51b3\u5b9a\u5176\u80fd\u5426\u987a\u5229\u843d\u5730\u7684\u5173\u952e\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A0%87%E5%87%86%E4%B8%89%EF%BC%9A%E6%98%AF%E5%90%A6%E6%8B%A5%E6%9C%89_AIOps_%E6%99%BA%E8%83%BD%E5%88%86%E6%9E%90%E5%86%85%E6%A0%B8%EF%BC%9F\"><\/span>\u6807\u51c6\u4e09\uff1a\u662f\u5426\u62e5\u6709 AIOps \u667a\u80fd\u5206\u6790\u5185\u6838\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>AIOps 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