{"id":53487,"date":"2026-03-01T07:01:27","date_gmt":"2026-02-28T23:01:27","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/erp-system-optimizing-supply-chain-collaboration-sla-adjustment-analysis\/"},"modified":"2026-03-01T07:01:27","modified_gmt":"2026-02-28T23:01:27","slug":"erp-system-optimizing-supply-chain-collaboration-sla-adjustment-analysis","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/erp-system-optimizing-supply-chain-collaboration-sla-adjustment-analysis\/","title":{"rendered":"ERP\u7cfb\u7edf\u5982\u4f55\u4f18\u5316\u4f9b\u5e94\u94fe\u534f\u540c\uff1fSLA\u7ea6\u5b9a\u8c03\u6574\u5168\u89e3\u6790"},"content":{"rendered":"<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E5%BC%95%E8%A8%80%EF%BC%9A%E6%95%B0%E5%AD%97%E5%8C%96%E6%97%B6%E4%BB%A3%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E6%96%B0%E6%8C%91%E6%88%98%E4%B8%8EERP%E3%80%81SLA%E7%9A%84%E5%85%B3%E9%94%AE%E4%BD%9C%E7%94%A8\"><\/span>\u4e00\u3001\u5f15\u8a00\uff1a\u6570\u5b57\u5316\u65f6\u4ee3\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u65b0\u6311\u6218\u4e0eERP\u3001SLA\u7684\u5173\u952e\u4f5c\u7528<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"11_%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E6%97%B6%E4%BB%A3%E5%91%BD%E9%A2%98%EF%BC%9A%E6%95%88%E7%8E%87%E4%B8%8E%E9%9F%A7%E6%80%A7%E7%9A%84%E5%8F%8C%E9%87%8D%E8%80%83%E9%AA%8C\"><\/span>1.1 \u4f9b\u5e94\u94fe\u534f\u540c\u7684\u65f6\u4ee3\u547d\u9898\uff1a\u6548\u7387\u4e0e\u97e7\u6027\u7684\u53cc\u91cd\u8003\u9a8c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5f53\u524d\u5feb\u901f\u53d8\u5316\u7684\u5168\u7403\u5e02\u573a\u73af\u5883\u4e0b\uff0c\u4f01\u4e1a\u4f9b\u5e94\u94fe\u6b63\u9762\u4e34\u524d\u6240\u672a\u6709\u7684\u4e25\u5cfb\u8003\u9a8c\u3002\u6d88\u8d39\u8005\u9700\u6c42\u65e5\u76ca\u591a\u6837\u5316\uff0c\u5e02\u573a\u6ce2\u52a8\u6027\u52a0\u5267\uff0c\u5730\u7f18\u653f\u6cbb\u4e0e\u7a81\u53d1\u4e8b\u4ef6\u9891\u53d1\uff0c\u4f7f\u5f97\u4f01\u4e1a\u5bf9\u4f9b\u5e94\u94fe\u7684\u54cd\u5e94\u901f\u5ea6\u3001\u6210\u672c\u63a7\u5236\u4e0e\u98ce\u9669\u62b5\u5fa1\u80fd\u529b\u63d0\u51fa\u4e86\u66f4\u9ad8\u8981\u6c42\u3002\u4f20\u7edf\u7684\u201c\u70df\u56f1\u5f0f\u201d\u7ba1\u7406\u6a21\u5f0f\uff0c\u7531\u4e8e\u4fe1\u606f\u58c1\u5792\u548c\u6d41\u7a0b\u65ad\u88c2\uff0c\u5df2\u96be\u4ee5\u652f\u6491\u73b0\u4ee3\u4f01\u4e1a\u5b9e\u73b0\u7aef\u5230\u7aef\u7684\u65e0\u7f1d\u534f\u540c\u3002\u8fd9\u4e0d\u4ec5\u5bfc\u81f4\u6548\u7387\u4f4e\u4e0b\uff0c\u66f4\u4e25\u91cd\u5f71\u54cd\u4e86\u4f9b\u5e94\u94fe\u7684\u97e7\u6027\u4e0e\u6297\u98ce\u9669\u80fd\u529b\u3002\u9762\u5bf9\u8fd9\u4e00\u56f0\u5883\uff0c\u4f01\u4e1a\u5982\u4f55\u6253\u7834\u5185\u90e8\u4e0e\u5916\u90e8\u7684\u534f\u540c\u969c\u788d\uff0c\u6210\u4e3a\u6570\u5b57\u5316\u8f6c\u578b\u4e2d\u7684\u6838\u5fc3\u547d\u9898\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"12_ERP%E7%B3%BB%E7%BB%9F%EF%BC%9A%E6%9E%84%E5%BB%BA%E6%95%B0%E5%AD%97%E5%8C%96%E4%BE%9B%E5%BA%94%E9%93%BE%E7%9A%84%E5%BA%95%E5%B1%82%E5%9F%BA%E7%9F%B3\"><\/span>1.2 ERP\u7cfb\u7edf\uff1a\u6784\u5efa\u6570\u5b57\u5316\u4f9b\u5e94\u94fe\u7684\u5e95\u5c42\u57fa\u77f3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f5c\u4e3a\u4f01\u4e1a\u8fd0\u8425\u7684\u6838\u5fc3\u67a2\u7ebd\uff0cERP\u7cfb\u7edf\u5728\u6570\u5b57\u5316\u8f6c\u578b\u4e2d\u626e\u6f14\u7740\u4e0d\u53ef\u6216\u7f3a\u7684\u89d2\u8272\u3002\u5b83\u901a\u8fc7\u96c6\u6210\u8d22\u52a1\u3001\u91c7\u8d2d\u3001\u751f\u4ea7\u3001\u9500\u552e\u3001\u5e93\u5b58\u7b49\u5404\u4e1a\u52a1\u6a21\u5757\u7684\u6570\u636e\u4e0e\u6d41\u7a0b\uff0c\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4e00\u4e2a\u7edf\u4e00\u7684\u7ba1\u7406\u5e73\u53f0\u3002\u5bf9\u4e8e\u4f9b\u5e94\u94fe\u534f\u540c\u800c\u8a00\uff0cERP\u7684\u6218\u7565\u610f\u4e49\u5728\u4e8e\u5176\u80fd\u591f\u6253\u7834\u4f20\u7edf\u7684\u4fe1\u606f\u5b64\u5c9b\uff0c\u5b9e\u73b0\u6570\u636e\u7684\u5b9e\u65f6\u6c47\u805a\u4e0e\u5171\u4eab\uff0c\u4ece\u800c\u4e3a\u7cbe\u7ec6\u5316\u7ba1\u7406\u548c\u9ad8\u6548\u51b3\u7b56\u5960\u5b9a\u575a\u5b9e\u57fa\u7840\u3002\u53ef\u4ee5\u8bf4\uff0c\u6ca1\u6709\u5f3a\u5927\u7684ERP\u7cfb\u7edf\u652f\u6491\uff0c\u6570\u5b57\u5316\u4f9b\u5e94\u94fe\u7684\u6784\u5efa\u4fbf\u65e0\u4ece\u8c08\u8d77\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"13_%E6%9C%8D%E5%8A%A1%E6%B0%B4%E5%B9%B3%E5%8D%8F%E8%AE%AE_SLA%EF%BC%9A%E9%87%8F%E5%8C%96%E5%8D%8F%E5%90%8C%E7%BB%A9%E6%95%88%E7%9A%84%E2%80%9C%E5%BA%A6%E9%87%8F%E8%A1%A1%E2%80%9D\"><\/span>1.3 \u670d\u52a1\u6c34\u5e73\u534f\u8bae (SLA)\uff1a\u91cf\u5316\u534f\u540c\u7ee9\u6548\u7684\u201c\u5ea6\u91cf\u8861\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u4f9b\u5e94\u94fe\u534f\u540c\u65e5\u76ca\u590d\u6742\u7684\u80cc\u666f\u4e0b\uff0c\u5982\u4f55\u91cf\u5316\u5e76\u9a71\u52a8\u5404\u73af\u8282\u7684\u7ee9\u6548\u81f3\u5173\u91cd\u8981\u3002\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09\u6b63\u662f\u5728\u6b64\u80cc\u666f\u4e0b\u5e94\u8fd0\u800c\u751f\uff0c\u5e76\u6210\u4e3a\u5b9e\u73b0\u7cbe\u7ec6\u5316\u534f\u540c\u7ba1\u7406\u7684\u5173\u952e\u5de5\u5177\u3002SLA\u660e\u786e\u754c\u5b9a\u4e86\u670d\u52a1\u63d0\u4f9b\u65b9\uff08\u65e0\u8bba\u662f\u5185\u90e8\u90e8\u95e8\u8fd8\u662f\u5916\u90e8\u4f9b\u5e94\u5546\uff09\u4e0e\u670d\u52a1\u63a5\u6536\u65b9\u4e4b\u95f4\u7684\u6743\u5229\u4e0e\u4e49\u52a1\uff0c\u901a\u8fc7\u8bbe\u5b9a\u5177\u4f53\u7684\u670d\u52a1\u6807\u51c6\u548c\u53ef\u91cf\u5316\u7684\u7ee9\u6548\u6307\u6807\uff0c\u89c4\u8303\u4e86\u5404\u65b9\u7684\u884c\u4e3a\uff0c\u5e76\u4e3a\u8bc4\u4f30\u5c65\u7ea6\u60c5\u51b5\u63d0\u4f9b\u4e86\u5ba2\u89c2\u4f9d\u636e\u3002\u5b83\u4e0d\u4ec5\u662f\u9884\u671f\u7ba1\u7406\u7684\u5de5\u5177\uff0c\u66f4\u662f\u9a71\u52a8\u4f9b\u5e94\u94fe\u6301\u7eed\u6539\u8fdb\u7684\u201c\u5ea6\u91cf\u8861\u201d\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"14_%E6%9C%AC%E6%96%87%E6%A0%B8%E5%BF%83%E4%BB%B7%E5%80%BC%EF%BC%9AERP%E4%B8%8ESLA%E5%8F%8C%E8%BD%AE%E9%A9%B1%E5%8A%A8%E4%BE%9B%E5%BA%94%E9%93%BE%E4%BC%98%E5%8C%96\"><\/span>1.4 \u672c\u6587\u6838\u5fc3\u4ef7\u503c\uff1aERP\u4e0eSLA\u53cc\u8f6e\u9a71\u52a8\u4f9b\u5e94\u94fe\u4f18\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6211\u4eec\u5728\u5bf9\u6570\u5343\u5bb6\u4f01\u4e1a\u7684\u670d\u52a1\u6570\u636e\u8fdb\u884c\u5206\u6790\u540e\u53d1\u73b0\uff0c\u90a3\u4e9b\u5728\u4f9b\u5e94\u94fe\u534f\u540c\u65b9\u9762\u8868\u73b0\u5353\u8d8a\u7684\u4f01\u4e1a\uff0c\u65e0\u4e00\u4f8b\u5916\u5730\u90fd\u5c06\u5f3a\u5927\u7684ERP\u80fd\u529b\u4e0e\u7cbe\u7ec6\u5316\u7684SLA\u7ba1\u7406\u7b56\u7565\u6df1\u5ea6\u878d\u5408\u3002\u672c\u6587\u5c06\u6df1\u5165\u5256\u6790ERP\u7cfb\u7edf\u5982\u4f55\u8d4b\u80fd\u4f9b\u5e94\u94fe\u534f\u540c\uff0c\u5e76\u8be6\u7ec6\u6307\u5bfcSLA\u7684\u5236\u5b9a\u3001\u8bc4\u4f30\u4e0e\u52a8\u6001\u4f18\u5316\u7b56\u7565\u3002\u6211\u4eec\u7684\u76ee\u6807\u662f\u4e3a\u4f01\u4e1a\u51b3\u7b56\u8005\u63d0\u4f9b\u4e00\u5957\u6e05\u6670\u7684\u65b9\u6cd5\u8bba\uff0c\u5e2e\u52a9\u60a8\u7406\u89e3\u5982\u4f55\u901a\u8fc7\u201cERP\u8d4b\u80fd + SLA\u52a8\u6001\u7ba1\u7406\u201d\u8fd9\u4e00\u53cc\u8f6e\u9a71\u52a8\u6a21\u5f0f\uff0c\u5b9e\u73b0\u4f9b\u5e94\u94fe\u7684\u6301\u7eed\u4f18\u5316\uff0c\u6784\u5efa\u66f4\u5177\u97e7\u6027\u548c\u6548\u7387\u7684\u6570\u5b57\u5316\u4f9b\u5e94\u94fe\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E7%97%9B%E7%82%B9%EF%BC%9A%E4%BC%A0%E7%BB%9F%E6%A8%A1%E5%BC%8F%E4%B8%8ESLA%E5%BA%94%E7%94%A8%E7%9A%84%E5%B1%80%E9%99%90\"><\/span>\u4e8c\u3001\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u75db\u70b9\uff1a\u4f20\u7edf\u6a21\u5f0f\u4e0eSLA\u5e94\u7528\u7684\u5c40\u9650<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"21_%E4%BC%A0%E7%BB%9F%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E2%80%9C%E7%A1%AC%E4%BC%A4%E2%80%9D%EF%BC%9A%E4%BF%A1%E6%81%AF%E6%BB%9E%E5%90%8E%E4%B8%8E%E6%B5%81%E7%A8%8B%E8%84%B1%E8%8A%82\"><\/span>2.1 \u4f20\u7edf\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u201c\u786c\u4f24\u201d\uff1a\u4fe1\u606f\u6ede\u540e\u4e0e\u6d41\u7a0b\u8131\u8282<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f20\u7edf\u4f9b\u5e94\u94fe\u7ba1\u7406\u6a21\u5f0f\u4e0b\uff0c\u4f01\u4e1a\u666e\u904d\u9762\u4e34\u7740\u4e00\u7cfb\u5217\u201c\u786c\u4f24\u201d\uff0c\u4e25\u91cd\u963b\u788d\u4e86\u9ad8\u6548\u534f\u540c\u7684\u5b9e\u73b0\u3002<\/p>\n<ul>\n<li><strong>\u4fe1\u606f\u5b64\u5c9b\uff1a<\/strong> \u4f9b\u5e94\u5546\u3001\u5236\u9020\u5546\u3001\u5206\u9500\u5546\u3001\u96f6\u552e\u5546\u4e4b\u95f4\u7684\u6570\u636e\u5f80\u5f80\u72ec\u7acb\u5b58\u50a8\uff0c\u4e92\u4e0d\u8054\u901a\u3002\u8fd9\u79cd\u4fe1\u606f\u58c1\u5792\u5bfc\u81f4\u5404\u65b9\u65e0\u6cd5\u83b7\u53d6\u5168\u9762\u7684\u3001\u5b9e\u65f6\u7684\u4fe1\u606f\uff0c\u51b3\u7b56\u7f3a\u4e4f\u6570\u636e\u652f\u6491\u3002<\/li>\n<li><strong>\u9700\u6c42\u9884\u6d4b\u4e0d\u51c6\uff1a<\/strong> \u7f3a\u4e4f\u96c6\u6210\u5316\u7684\u5b9e\u65f6\u6570\u636e\uff0c\u4f01\u4e1a\u96be\u4ee5\u51c6\u786e\u9884\u6d4b\u5e02\u573a\u9700\u6c42\uff0c\u5bfc\u81f4\u5e93\u5b58\u79ef\u538b\u6216\u751f\u4ea7\u7f3a\u8d27\uff0c\u76f4\u63a5\u5f71\u54cd\u8fd0\u8425\u6210\u672c\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/li>\n<li><strong>\u8ba2\u5355\u5c65\u7ea6\u6548\u7387\u4f4e\uff1a<\/strong> \u591a\u4e2a\u73af\u8282\u4f9d\u8d56\u4eba\u5de5\u5e72\u9884\uff0c\u4e0d\u4ec5\u9519\u8bef\u7387\u9ad8\uff0c\u800c\u4e14\u54cd\u5e94\u901f\u5ea6\u6162\uff0c\u8ba2\u5355\u4ece\u63a5\u6536\u5230\u4ea4\u4ed8\u7684\u5468\u671f\u88ab\u62c9\u957f\u3002<\/li>\n<li><strong>\u98ce\u9669\u7ba1\u7406\u88ab\u52a8\uff1a<\/strong> \u7531\u4e8e\u4fe1\u606f\u4e0d\u900f\u660e\u3001\u4e0d\u53ca\u65f6\uff0c\u4f01\u4e1a\u65e0\u6cd5\u5feb\u901f\u8bc6\u522b\u548c\u5e94\u5bf9\u7a81\u53d1\u4e8b\u4ef6\uff0c\u5982\u539f\u6750\u6599\u77ed\u7f3a\u3001\u7269\u6d41\u4e2d\u65ad\u6216\u4ea7\u54c1\u8d28\u91cf\u95ee\u9898\uff0c\u5bfc\u81f4\u98ce\u9669\u7ba1\u7406\u5904\u4e8e\u88ab\u52a8\u5c40\u9762\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"22_%E9%9D%99%E6%80%81SLA%E7%9A%84%E2%80%9C%E5%A4%B1%E6%95%88%E2%80%9D%EF%BC%9A%E6%97%A0%E6%B3%95%E9%80%82%E5%BA%94%E5%BF%AB%E9%80%9F%E5%8F%98%E5%8C%96%E7%9A%84%E4%B8%9A%E5%8A%A1%E9%9C%80%E6%B1%82\"><\/span>2.2 \u9759\u6001SLA\u7684\u201c\u5931\u6548\u201d\uff1a\u65e0\u6cd5\u9002\u5e94\u5feb\u901f\u53d8\u5316\u7684\u4e1a\u52a1\u9700\u6c42<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5c3d\u7ba1SLA\u5728\u7406\u8bba\u4e0a\u662f\u91cd\u8981\u7684\u7ba1\u7406\u5de5\u5177\uff0c\u4f46\u5728\u5b9e\u9645\u5e94\u7528\u4e2d\uff0c\u8bb8\u591a\u4f01\u4e1a\u9762\u4e34\u7740\u9759\u6001SLA\u7684\u201c\u5931\u6548\u201d\u95ee\u9898\uff0c\u4f7f\u5176\u96be\u4ee5\u53d1\u6325\u5e94\u6709\u7684\u4ef7\u503c\u3002<\/p>\n<ul>\n<li><strong>SLA\u5236\u5b9a\u7f3a\u4e4f\u6570\u636e\u652f\u6491\uff1a<\/strong> \u8bb8\u591aSLA\u7684\u5236\u5b9a\u4ec5\u51ed\u7ecf\u9a8c\u6216\u5386\u53f2\u60ef\u4f8b\uff0c\u672a\u80fd\u5145\u5206\u8003\u8651\u5b9e\u9645\u8fd0\u8425\u6570\u636e\uff0c\u5bfc\u81f4\u8bbe\u5b9a\u7684\u76ee\u6807\u4e0d\u5207\u5b9e\u9645\u6216\u8fc7\u4e8e\u4fdd\u5b88\u3002<\/li>\n<li><strong>SLA\u8bc4\u4f30\u6ede\u540e\uff1a<\/strong> \u7f3a\u4e4f\u5b9e\u65f6\u76d1\u6d4b\u548c\u81ea\u52a8\u5316\u8bc4\u4f30\u673a\u5236\uff0c\u95ee\u9898\u5f80\u5f80\u5728SLA\u5468\u671f\u7ed3\u675f\u540e\u624d\u88ab\u53d1\u73b0\uff0c\u9519\u5931\u4e86\u53ca\u65f6\u5e72\u9884\u548c\u6539\u8fdb\u7684\u6700\u4f73\u65f6\u673a\u3002<\/li>\n<li><strong>SLA\u8c03\u6574\u56f0\u96be\uff1a<\/strong> \u7f3a\u4e4f\u7075\u6d3b\u7684\u8c03\u6574\u673a\u5236\uff0c\u9762\u5bf9\u5e02\u573a\u53d8\u5316\u3001\u4f9b\u5e94\u5546\u80fd\u529b\u6ce2\u52a8\u6216\u5185\u90e8\u6218\u7565\u8c03\u6574\u65f6\uff0cSLA\u96be\u4ee5\u5feb\u901f\u54cd\u5e94\u548c\u66f4\u65b0\uff0c\u5bfc\u81f4\u5176\u4e0e\u4e1a\u52a1\u76ee\u6807\u8131\u8282\u3002<\/li>\n<li><strong>SLA\u6267\u884c\u4e0d\u529b\uff1a<\/strong> \u8d23\u4efb\u5f52\u5c5e\u4e0d\u6e05\u3001\u5956\u60e9\u673a\u5236\u4e0d\u5065\u5168\u6216\u672a\u4e25\u683c\u6267\u884c\uff0c\u4f7f\u5f97SLA\u6ca6\u4e3a\u4e00\u7eb8\u7a7a\u6587\uff0c\u65e0\u6cd5\u6709\u6548\u9a71\u52a8\u884c\u4e3a\u6539\u53d8\u548c\u7ee9\u6548\u63d0\u5347\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"23_%E5%B0%8F%E7%BB%93%EF%BC%9A%E6%95%B0%E5%AD%97%E5%8C%96%E8%BD%AC%E5%9E%8B%E6%98%AF%E8%A7%A3%E5%86%B3%E5%8D%8F%E5%90%8C%E7%97%9B%E7%82%B9%E7%9A%84%E5%BF%85%E7%94%B1%E4%B9%8B%E8%B7%AF\"><\/span>2.3 \u5c0f\u7ed3\uff1a\u6570\u5b57\u5316\u8f6c\u578b\u662f\u89e3\u51b3\u534f\u540c\u75db\u70b9\u7684\u5fc5\u7531\u4e4b\u8def<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0c\u4f20\u7edf\u4f9b\u5e94\u94fe\u534f\u540c\u6a21\u5f0f\u7684\u56fa\u6709\u7f3a\u9677\u548c\u9759\u6001SLA\u7684\u5e94\u7528\u5c40\u9650\uff0c\u5171\u540c\u6784\u6210\u4e86\u4f01\u4e1a\u5728\u6570\u5b57\u5316\u65f6\u4ee3\u9762\u4e34\u7684\u4e25\u5cfb\u6311\u6218\u3002\u6211\u4eec\u8ba4\u4e3a\uff0cERP\u7cfb\u7edf\u4e0eSLA\u7684\u6df1\u5ea6\u878d\u5408\uff0c\u5e76\u901a\u8fc7\u6570\u636e\u9a71\u52a8\u5b9e\u73b0SLA\u7684\u52a8\u6001\u7ba1\u7406\uff0c\u662f\u4f01\u4e1a\u514b\u670d\u4e0a\u8ff0\u6311\u6218\u3001\u5b9e\u73b0\u4f9b\u5e94\u94fe\u534f\u540c\u4f18\u5316\u7684\u5fc5\u7531\u4e4b\u8def\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81ERP%E7%B3%BB%E7%BB%9F%E5%A6%82%E4%BD%95%E8%B5%8B%E8%83%BD%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%EF%BC%9F%E6%A0%B8%E5%BF%83%E8%83%BD%E5%8A%9B%E6%B7%B1%E5%BA%A6%E8%A7%A3%E6%9E%90\"><\/span>\u4e09\u3001ERP\u7cfb\u7edf\u5982\u4f55\u8d4b\u80fd\u4f9b\u5e94\u94fe\u534f\u540c\uff1f\u6838\u5fc3\u80fd\u529b\u6df1\u5ea6\u89e3\u6790<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"31_%E6%95%B0%E6%8D%AE%E9%9B%86%E6%88%90%E4%B8%8E%E5%85%B1%E4%BA%AB%EF%BC%9A%E6%89%93%E7%A0%B4%E4%BF%A1%E6%81%AF%E5%AD%A4%E5%B2%9B\"><\/span>3.1 \u6570\u636e\u96c6\u6210\u4e0e\u5171\u4eab\uff1a\u6253\u7834\u4fe1\u606f\u5b64\u5c9b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ERP\u7cfb\u7edf\u7684\u6838\u5fc3\u4ef7\u503c\u4e4b\u4e00\u5728\u4e8e\u5176\u5f3a\u5927\u7684\u6570\u636e\u96c6\u6210\u80fd\u529b\u3002\u5b83\u80fd\u591f\u5c06\u4f01\u4e1a\u5185\u90e8\u7684\u91c7\u8d2d\u3001\u751f\u4ea7\u3001\u5e93\u5b58\u3001\u9500\u552e\u3001\u8d22\u52a1\u4ee5\u53ca\u5916\u90e8\u7684\u7269\u6d41\u3001\u4f9b\u5e94\u5546\u7b49\u5404\u7c7b\u6570\u636e\u6c47\u805a\u5230\u7edf\u4e00\u7684\u5e73\u53f0\u3002\u8fd9\u79cd\u5b9e\u65f6\u7684\u6570\u636e\u6574\u5408\uff0c\u4e3a\u6240\u6709\u53c2\u4e0e\u65b9\u63d0\u4f9b\u4e86\u5355\u4e00\u3001\u4e00\u81f4\u4e14\u51c6\u786e\u7684\u4fe1\u606f\u6e90\uff0c\u5f7b\u5e95\u6253\u7834\u4e86\u4f20\u7edf\u7684\u4fe1\u606f\u5b64\u5c9b\u3002\u901a\u8fc7\u7edf\u4e00\u7684\u6570\u636e\u89c6\u56fe\uff0c\u51b3\u7b56\u8005\u80fd\u591f\u5168\u9762\u4e86\u89e3\u4f9b\u5e94\u94fe\u7684\u5b9e\u65f6\u72b6\u6001\uff0c\u4ece\u800c\u63d0\u5347\u51b3\u7b56\u6548\u7387\uff0c\u51cf\u5c11\u56e0\u4fe1\u606f\u4e0d\u5bf9\u79f0\u5bfc\u81f4\u7684\u504f\u5dee\u548c\u5ef6\u8bef\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"32_%E6%B5%81%E7%A8%8B%E8%87%AA%E5%8A%A8%E5%8C%96%E4%B8%8E%E4%BC%98%E5%8C%96%EF%BC%9A%E6%8F%90%E5%8D%87%E8%BF%90%E8%90%A5%E6%95%88%E7%8E%87\"><\/span>3.2 \u6d41\u7a0b\u81ea\u52a8\u5316\u4e0e\u4f18\u5316\uff1a\u63d0\u5347\u8fd0\u8425\u6548\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ERP\u7cfb\u7edf\u901a\u8fc7\u6807\u51c6\u5316\u548c\u81ea\u52a8\u5316\u4e1a\u52a1\u6d41\u7a0b\uff0c\u663e\u8457\u63d0\u5347\u8fd0\u8425\u6548\u7387\u3002<\/p>\n<ul>\n<li><strong>\u91c7\u8d2d\u81ea\u52a8\u5316\uff1a<\/strong> \u4ece\u9700\u6c42\u5206\u6790\u3001\u4f9b\u5e94\u5546\u9009\u62e9\u3001\u8be2\u4ef7\u3001\u8ba2\u5355\u751f\u6210\u5230\u5408\u540c\u7ba1\u7406\uff0cERP\u53ef\u4ee5\u5b9e\u73b0\u5168\u6d41\u7a0b\u81ea\u52a8\u5316\uff0c\u51cf\u5c11\u4eba\u5de5\u5e72\u9884\uff0c\u63d0\u9ad8\u91c7\u8d2d\u6548\u7387\u548c\u51c6\u786e\u6027\u3002<\/li>\n<li><strong>\u751f\u4ea7\u8ba1\u5212\u4f18\u5316\uff1a<\/strong> \u57fa\u4e8e\u5b9e\u65f6\u8ba2\u5355\u3001\u5e93\u5b58\u6570\u636e\u548c\u4ea7\u80fd\u4fe1\u606f\uff0cERP\u80fd\u591f\u52a8\u6001\u8c03\u6574\u751f\u4ea7\u6392\u7a0b\uff0c\u4f18\u5316\u8d44\u6e90\u914d\u7f6e\uff0c\u7f29\u77ed\u751f\u4ea7\u5468\u671f\u3002<\/li>\n<li><strong>\u5e93\u5b58\u667a\u80fd\u7ba1\u7406\uff1a<\/strong> \u7ed3\u5408\u9ad8\u7ea7\u9700\u6c42\u9884\u6d4b\u548c\u5e93\u5b58\u7b56\u7565\uff0cERP\u80fd\u591f\u5b9e\u73b0\u9884\u6d4b\u9a71\u52a8\u7684\u5e93\u5b58\u8865\u8d27\uff0c\u6709\u6548\u51cf\u5c11\u5e93\u5b58\u79ef\u538b\u548c\u7f3a\u8d27\u98ce\u9669\u3002<\/li>\n<li><strong>\u8ba2\u5355\u5c65\u7ea6\u53ef\u89c6\u5316\uff1a<\/strong> ERP\u7cfb\u7edf\u80fd\u591f\u5168\u7a0b\u8ddf\u8e2a\u8ba2\u5355\u72b6\u6001\uff0c\u4ece\u63a5\u5355\u3001\u751f\u4ea7\u3001\u53d1\u8d27\u5230\u5ba2\u6237\u7b7e\u6536\uff0c\u63d0\u4f9b\u7aef\u5230\u7aef\u7684\u53ef\u89c6\u5316\u7ba1\u7406\uff0c\u63d0\u9ad8\u4ea4\u4ed8\u51c6\u786e\u7387\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u4e9b\u81ea\u52a8\u5316\u548c\u4f18\u5316\u529f\u80fd\uff0c\u4e0d\u4ec5\u7f29\u77ed\u4e86\u4e1a\u52a1\u5468\u671f\uff0c\u8fd8\u663e\u8457\u964d\u4f4e\u4e86\u4eba\u5de5\u6210\u672c\u548c\u64cd\u4f5c\u9519\u8bef\u7387\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"33_%E4%BE%9B%E5%BA%94%E5%95%86%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86_SRM%EF%BC%9A%E6%B7%B1%E5%8C%96%E4%BC%99%E4%BC%B4%E5%8D%8F%E5%90%8C\"><\/span>3.3 \u4f9b\u5e94\u5546\u5173\u7cfb\u7ba1\u7406 (SRM)\uff1a\u6df1\u5316\u4f19\u4f34\u534f\u540c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u73b0\u4ee3\u4f9b\u5e94\u94fe\u7684\u7ade\u4e89\uff0c\u5f88\u5927\u7a0b\u5ea6\u4e0a\u662f\u4f9b\u5e94\u5546\u4f53\u7cfb\u7684\u7ade\u4e89\u3002ERP\u7cfb\u7edf\u901a\u8fc7\u96c6\u6210SRM\u6a21\u5757\uff0c\u80fd\u591f\u6df1\u5316\u4f01\u4e1a\u4e0e\u4f9b\u5e94\u5546\u4e4b\u95f4\u7684\u534f\u540c\u3002<\/p>\n<ul>\n<li><strong>\u4f9b\u5e94\u5546\u7ee9\u6548\u8bc4\u4f30\uff1a<\/strong> ERP\u80fd\u591f\u81ea\u52a8\u6536\u96c6\u548c\u5206\u6790\u4f9b\u5e94\u5546\u7684\u5173\u952e\u7ee9\u6548\u6570\u636e\uff0c\u5982\u4ea4\u8d27\u51c6\u65f6\u7387\u3001\u4ea7\u54c1\u8d28\u91cf\u5408\u683c\u7387\u3001\u4ef7\u683c\u7ade\u4e89\u529b\u7b49\uff0c\u63d0\u4f9b\u5ba2\u89c2\u7684\u8bc4\u4f30\u4f9d\u636e\u3002<\/li>\n<li><strong>\u534f\u540c\u95e8\u6237\uff1a<\/strong> \u901a\u8fc7\u4f9b\u5e94\u5546\u95e8\u6237\uff0c\u4f9b\u5e94\u5546\u53ef\u4ee5\u5b9e\u65f6\u67e5\u8be2\u8ba2\u5355\u72b6\u6001\u3001\u63d0\u4ea4\u53d1\u8d27\u901a\u77e5\u3001\u8fdb\u884c\u5728\u7ebf\u5bf9\u8d26\uff0c\u5b9e\u73b0\u4fe1\u606f\u4ea4\u4e92\u7684\u900f\u660e\u5316\u548c\u9ad8\u6548\u5316\u3002<\/li>\n<li><strong>\u98ce\u9669\u9884\u8b66\uff1a<\/strong> \u76d1\u6d4b\u4f9b\u5e94\u5546\u7684\u5173\u952e\u6307\u6807\uff0c\u5982\u8d22\u52a1\u72b6\u51b5\u3001\u4ea7\u80fd\u53d8\u5316\u3001\u4ea4\u671f\u6ce2\u52a8\u7b49\uff0c\u63d0\u524d\u8bc6\u522b\u6f5c\u5728\u98ce\u9669\uff0c\u786e\u4fdd\u4f9b\u5e94\u94fe\u7684\u7a33\u5b9a\u8fd0\u884c\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u4e9b\u80fd\u529b\u6709\u52a9\u4e8e\u5efa\u7acb\u900f\u660e\u3001\u4e92\u4fe1\u7684\u4f9b\u5e94\u5546\u5173\u7cfb\uff0c\u5171\u540c\u63d0\u5347\u4f9b\u5e94\u94fe\u7684\u6574\u4f53\u6548\u7387\u548c\u97e7\u6027\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"34_%E9%9C%80%E6%B1%82%E9%A2%84%E6%B5%8B%E4%B8%8E%E8%AE%A1%E5%88%92%EF%BC%9A%E7%B2%BE%E7%9B%8A%E5%8C%96%E8%BF%90%E8%90%A5%E7%9A%84%E5%85%B3%E9%94%AE\"><\/span>3.4 \u9700\u6c42\u9884\u6d4b\u4e0e\u8ba1\u5212\uff1a\u7cbe\u76ca\u5316\u8fd0\u8425\u7684\u5173\u952e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7cbe\u51c6\u7684\u9700\u6c42\u9884\u6d4b\u662f\u7cbe\u76ca\u5316\u4f9b\u5e94\u94fe\u8fd0\u8425\u7684\u57fa\u7840\u3002ERP\u7cfb\u7edf\u7ed3\u5408\u9ad8\u7ea7\u5206\u6790\u6a21\u5757\uff0c\u80fd\u591f\uff1a<\/p>\n<ul>\n<li><strong>\u9ad8\u7ea7\u9700\u6c42\u9884\u6d4b\uff1a<\/strong> \u6574\u5408\u5386\u53f2\u9500\u552e\u6570\u636e\u3001\u5e02\u573a\u8d8b\u52bf\u3001\u5b63\u8282\u6027\u56e0\u7d20\u3001\u4fc3\u9500\u6d3b\u52a8\u7b49\u591a\u79cd\u7ef4\u5ea6\u6570\u636e\uff0c\u8fd0\u7528\u673a\u5668\u5b66\u4e60\u7b49\u7b97\u6cd5\u8fdb\u884c\u66f4\u7cbe\u51c6\u7684\u9700\u6c42\u9884\u6d4b\u3002<\/li>\n<li><strong>\u4ea7\u9500\u534f\u540c\u8ba1\u5212 (S&amp;OP)\uff1a<\/strong> \u901a\u8fc7ERP\u5e73\u53f0\uff0c\u5b9e\u73b0\u9500\u552e\u3001\u751f\u4ea7\u3001\u91c7\u8d2d\u3001\u8d22\u52a1\u7b49\u591a\u90e8\u95e8\u7684\u8ba1\u5212\u534f\u540c\uff0c\u786e\u4fdd\u5404\u65b9\u76ee\u6807\u4e00\u81f4\uff0c\u4f18\u5316\u8d44\u6e90\u914d\u7f6e\uff0c\u51cf\u5c11\u201c\u725b\u97ad\u6548\u5e94\u201d\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u4f7f\u5f97\u4f01\u4e1a\u80fd\u591f\u66f4\u597d\u5730\u5e73\u8861\u4f9b\u9700\uff0c\u4f18\u5316\u8d44\u6e90\u914d\u7f6e\uff0c\u6700\u7ec8\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"35_%E9%A3%8E%E9%99%A9%E7%AE%A1%E7%90%86%E4%B8%8E%E5%93%8D%E5%BA%94%EF%BC%9A%E5%A2%9E%E5%BC%BA%E4%BE%9B%E5%BA%94%E9%93%BE%E9%9F%A7%E6%80%A7\"><\/span>3.5 \u98ce\u9669\u7ba1\u7406\u4e0e\u54cd\u5e94\uff1a\u589e\u5f3a\u4f9b\u5e94\u94fe\u97e7\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u4e0d\u786e\u5b9a\u6027\u65e5\u76ca\u589e\u52a0\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4f9b\u5e94\u94fe\u97e7\u6027\u81f3\u5173\u91cd\u8981\u3002ERP\u7cfb\u7edf\u901a\u8fc7\u4ee5\u4e0b\u65b9\u5f0f\u589e\u5f3a\u4f01\u4e1a\u7684\u98ce\u9669\u7ba1\u7406\u4e0e\u54cd\u5e94\u80fd\u529b\uff1a<\/p>\n<ul>\n<li><strong>\u5b9e\u65f6\u9884\u8b66\u673a\u5236\uff1a<\/strong> \u76d1\u6d4b\u5173\u952e\u6307\u6807\u7684\u5f02\u5e38\u6ce2\u52a8\uff0c\u5982\u5e93\u5b58\u6c34\u5e73\u4f4e\u4e8e\u5b89\u5168\u9608\u503c\u3001\u4f9b\u5e94\u5546\u4ea4\u671f\u5927\u5e45\u5ef6\u957f\u3001\u751f\u4ea7\u7ebf\u6545\u969c\u7b49\uff0c\u81ea\u52a8\u89e6\u53d1\u9884\u8b66\u901a\u77e5\u3002<\/li>\n<li><strong>\u5e94\u6025\u9884\u6848\u652f\u6491\uff1a<\/strong> \u5f53\u98ce\u9669\u4e8b\u4ef6\u53d1\u751f\u65f6\uff0cERP\u7cfb\u7edf\u80fd\u591f\u8fc5\u901f\u63d0\u4f9b\u76f8\u5173\u6570\u636e\uff0c\u534f\u52a9\u4f01\u4e1a\u8bc4\u4f30\u5f71\u54cd\u3001\u5236\u5b9a\u5e76\u6267\u884c\u5e94\u6025\u9884\u6848\uff0c\u4ece\u800c\u5feb\u901f\u6062\u590d\u6b63\u5e38\u8fd0\u8425\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u663e\u8457\u63d0\u9ad8\u4e86\u4f01\u4e1a\u5bf9\u4f9b\u5e94\u94fe\u98ce\u9669\u7684\u611f\u77e5\u80fd\u529b\u548c\u5feb\u901f\u54cd\u5e94\u80fd\u529b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"36_%E5%B0%8F%E7%BB%93%EF%BC%9AERP%E6%98%AF%E5%AE%9E%E7%8E%B0%E7%B2%BE%E7%BB%86%E5%8C%96%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E6%95%B0%E5%AD%97%E5%8C%96%E5%BC%95%E6%93%8E\"><\/span>3.6 \u5c0f\u7ed3\uff1aERP\u662f\u5b9e\u73b0\u7cbe\u7ec6\u5316\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u6570\u5b57\u5316\u5f15\u64ce<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0cERP\u7cfb\u7edf\u4e0d\u4ec5\u4ec5\u662f\u4f01\u4e1a\u7ba1\u7406\u7684\u5de5\u5177\uff0c\u66f4\u662f\u5b9e\u73b0\u7cbe\u7ec6\u5316\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u6570\u5b57\u5316\u5f15\u64ce\u3002\u5b83\u901a\u8fc7\u6570\u636e\u96c6\u6210\u3001\u6d41\u7a0b\u81ea\u52a8\u5316\u3001\u4f9b\u5e94\u5546\u534f\u540c\u3001\u7cbe\u51c6\u9884\u6d4b\u548c\u98ce\u9669\u7ba1\u7406\u7b49\u6838\u5fc3\u80fd\u529b\uff0c\u4e3a\u4f01\u4e1a\u6784\u5efa\u4e86\u4e00\u4e2a\u9ad8\u6548\u3001\u900f\u660e\u3001\u53ef\u63a7\u7684\u6570\u5b57\u5316\u4f9b\u5e94\u94fe\uff0c\u4ece\u800c\u652f\u6491\u7ba1\u7406\u7406\u5ff5\u548c\u4e1a\u52a1\u6a21\u5f0f\u7684\u5168\u9762\u5347\u7ea7\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81SLA%E7%BA%A6%E5%AE%9A%E4%B8%8E%E8%B0%83%E6%95%B4%EF%BC%9A%E9%A9%B1%E5%8A%A8%E4%BE%9B%E5%BA%94%E9%93%BE%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96%E7%9A%84%E6%A0%B8%E5%BF%83%E7%AD%96%E7%95%A5\"><\/span>\u56db\u3001SLA\u7ea6\u5b9a\u4e0e\u8c03\u6574\uff1a\u9a71\u52a8\u4f9b\u5e94\u94fe\u6301\u7eed\u4f18\u5316\u7684\u6838\u5fc3\u7b56\u7565<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"41_%E6%A0%B8%E5%BF%83%E6%A6%82%E5%BF%B5%EF%BC%9A%E4%BB%80%E4%B9%88%E6%98%AF%E4%BE%9B%E5%BA%94%E9%93%BESLA%EF%BC%9F%E4%B8%BA%E4%BB%80%E4%B9%88%E5%AE%83%E8%87%B3%E5%85%B3%E9%87%8D%E8%A6%81%EF%BC%9F\"><\/span>4.1 \u6838\u5fc3\u6982\u5ff5\uff1a\u4ec0\u4e48\u662f\u4f9b\u5e94\u94feSLA\uff1f\u4e3a\u4ec0\u4e48\u5b83\u81f3\u5173\u91cd\u8981\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f9b\u5e94\u94fe\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08Supply Chain Service Level Agreement, SLA\uff09\u662f\u4e00\u79cd\u6b63\u5f0f\u7684\u5951\u7ea6\uff0c\u7528\u4e8e\u660e\u786e\u754c\u5b9a\u4f9b\u5e94\u94fe\u4e2d\u5404\u65b9\uff08\u5305\u62ec\u5185\u90e8\u90e8\u95e8\u548c\u5916\u90e8\u4f9b\u5e94\u5546\uff09\u5728\u7279\u5b9a\u670d\u52a1\u4e0a\u7684\u627f\u8bfa\u6807\u51c6\u3001\u8d23\u4efb\u8303\u56f4\u3001\u7ee9\u6548\u6307\u6807\u4ee5\u53ca\u8fdd\u7ea6\u5904\u7406\u673a\u5236\u3002<\/p>\n<p>\u5176\u91cd\u8981\u6027\u4f53\u73b0\u5728\uff1a<\/p>\n<ul>\n<li><strong>\u660e\u786e\u8d23\u4efb\u4e0e\u9884\u671f\uff1a<\/strong> SLA\u6e05\u6670\u5b9a\u4e49\u4e86\u5404\u65b9\u7684\u804c\u8d23\u548c\u5e94\u8fbe\u5230\u7684\u670d\u52a1\u6c34\u5e73\uff0c\u907f\u514d\u4e86\u6a21\u7cca\u5730\u5e26\uff0c\u786e\u4fdd\u6240\u6709\u53c2\u4e0e\u8005\u5bf9\u670d\u52a1\u8d28\u91cf\u6709\u7edf\u4e00\u7684\u7406\u89e3\u548c\u9884\u671f\u3002<\/li>\n<li><strong>\u63d0\u4f9b\u7ee9\u6548\u8bc4\u4f30\u57fa\u51c6\uff1a<\/strong> \u5b83\u4e3a\u7ee9\u6548\u8bc4\u4f30\u63d0\u4f9b\u4e86\u5ba2\u89c2\u3001\u53ef\u91cf\u5316\u7684\u6807\u51c6\uff0c\u4f7f\u5f97\u4f01\u4e1a\u80fd\u591f\u5b9a\u671f\u8861\u91cf\u5404\u65b9\u8868\u73b0\uff0c\u8bc6\u522b\u4f18\u52bf\u548c\u6539\u8fdb\u7a7a\u95f4\u3002<\/li>\n<li><strong>\u4fc3\u8fdb\u6301\u7eed\u6539\u8fdb\uff1a<\/strong> \u901a\u8fc7\u5bf9SLA\u5c65\u7ea6\u60c5\u51b5\u7684\u76d1\u63a7\u548c\u5206\u6790\uff0c\u53ef\u4ee5\u53d1\u73b0\u6f5c\u5728\u95ee\u9898\u5e76\u9a71\u52a8\u76f8\u5173\u65b9\u91c7\u53d6\u7ea0\u6b63\u63aa\u65bd\uff0c\u5b9e\u73b0\u4f9b\u5e94\u94fe\u7684\u6301\u7eed\u4f18\u5316\u3002<\/li>\n<li><strong>\u964d\u4f4e\u98ce\u9669\u4e0e\u4e89\u8bae\uff1a<\/strong> \u660e\u786e\u7684\u6761\u6b3e\u6709\u52a9\u4e8e\u9884\u9632\u548c\u89e3\u51b3\u6f5c\u5728\u7684\u51b2\u7a81\u4e0e\u4e89\u8bae\uff0c\u5c24\u5176\u662f\u5728\u51fa\u73b0\u670d\u52a1\u4e0d\u8fbe\u6807\u65f6\uff0c\u4e3a\u8d23\u4efb\u8ba4\u5b9a\u548c\u8d54\u507f\u63d0\u4f9b\u4e86\u4f9d\u636e\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"42_%E4%BE%9B%E5%BA%94%E9%93%BESLA%E7%9A%84%E5%85%B3%E9%94%AE%E6%8C%87%E6%A0%87_KPIs%EF%BC%9A%E9%87%8F%E5%8C%96%E5%8D%8F%E5%90%8C%E7%BB%A9%E6%95%88\"><\/span>4.2 \u4f9b\u5e94\u94feSLA\u7684\u5173\u952e\u6307\u6807 (KPIs)\uff1a\u91cf\u5316\u534f\u540c\u7ee9\u6548<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5b9e\u8df5\u4e2d\uff0c\u6211\u4eec\u53d1\u73b0SLA\u7684\u6709\u6548\u6027\u9ad8\u5ea6\u4f9d\u8d56\u4e8e\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\u7684\u9009\u62e9\u3002\u4ee5\u4e0b\u662f\u652f\u9053\u603b\u7ed3\u7684\u4e00\u4e9b\u6838\u5fc3KPIs\u53ca\u5176\u4e0eERP\u6570\u636e\u652f\u6491\u7684\u5173\u8054\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u7c7b\u522b<\/th>\n<th align=\"left\">\u5173\u952e\u6307\u6807 (KPI)<\/th>\n<th align=\"left\">ERP\u6570\u636e\u652f\u6491<\/th>\n<th align=\"left\">\u4f18\u5316\u76ee\u6807<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u4ea4\u4ed8<\/strong><\/td>\n<td align=\"left\">\u51c6\u65f6\u4ea4\u8d27\u7387 (OTD)<\/td>\n<td align=\"left\">\u8ba2\u5355\u7ba1\u7406\u3001\u7269\u6d41\u8ddf\u8e2a<\/td>\n<td align=\"left\">\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u51cf\u5c11\u751f\u4ea7\u4e2d\u65ad<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\">\u4ea4\u4ed8\u5468\u671f (Lead Time)<\/td>\n<td align=\"left\">\u8ba2\u5355\u5904\u7406\u3001\u5e93\u5b58\u3001\u8fd0\u8f93\u6570\u636e<\/td>\n<td align=\"left\">\u5feb\u901f\u54cd\u5e94\u5e02\u573a\uff0c\u964d\u4f4e\u5e93\u5b58\u538b\u529b<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u8d28\u91cf<\/strong><\/td>\n<td align=\"left\">\u4ea7\u54c1\u5408\u683c\u7387<\/td>\n<td align=\"left\">\u8d28\u68c0\u6570\u636e\u3001\u9000\u8d27\u7387<\/td>\n<td align=\"left\">\u51cf\u5c11\u8fd4\u5de5\uff0c\u63d0\u5347\u54c1\u724c\u58f0\u8a89<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\">\u7f3a\u9677\u7387 (Defect Rate)<\/td>\n<td align=\"left\">\u8d28\u68c0\u6570\u636e<\/td>\n<td align=\"left\">\u964d\u4f4e\u6210\u672c\uff0c\u63d0\u5347\u4ea7\u54c1\u7ade\u4e89\u529b<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5e93\u5b58<\/strong><\/td>\n<td align=\"left\">\u5e93\u5b58\u5468\u8f6c\u7387<\/td>\n<td align=\"left\">\u5e93\u5b58\u7ba1\u7406\u3001\u9500\u552e\u6570\u636e<\/td>\n<td align=\"left\">\u4f18\u5316\u8d44\u91d1\u5360\u7528\uff0c\u51cf\u5c11\u79ef\u538b<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\">\u7f3a\u8d27\u7387<\/td>\n<td align=\"left\">\u5e93\u5b58\u7ba1\u7406\u3001\u9700\u6c42\u9884\u6d4b<\/td>\n<td align=\"left\">\u786e\u4fdd\u4f9b\u5e94\u8fde\u7eed\u6027\uff0c\u907f\u514d\u9500\u552e\u635f\u5931<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6210\u672c<\/strong><\/td>\n<td align=\"left\">\u91c7\u8d2d\u6210\u672c\u504f\u5dee<\/td>\n<td align=\"left\">\u91c7\u8d2d\u8ba2\u5355\u3001\u5408\u540c\u7ba1\u7406<\/td>\n<td align=\"left\">\u63a7\u5236\u91c7\u8d2d\u652f\u51fa\uff0c\u63d0\u5347\u5229\u6da6\u7a7a\u95f4<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\">\u7269\u6d41\u6210\u672c\u5360\u6bd4<\/td>\n<td align=\"left\">\u8fd0\u8f93\u7ba1\u7406\u3001\u8d22\u52a1\u6a21\u5757<\/td>\n<td align=\"left\">\u964d\u4f4e\u8fd0\u8425\u6210\u672c\uff0c\u63d0\u5347\u6574\u4f53\u6548\u76ca<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u54cd\u5e94<\/strong><\/td>\n<td align=\"left\">\u8ba2\u5355\u54cd\u5e94\u65f6\u95f4<\/td>\n<td align=\"left\">\u8ba2\u5355\u7ba1\u7406\u3001\u5ba2\u6237\u670d\u52a1\u6a21\u5757<\/td>\n<td align=\"left\">\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\uff0c\u5feb\u901f\u6355\u6349\u5546\u673a<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\">\u5f02\u5e38\u5904\u7406\u65f6\u957f<\/td>\n<td align=\"left\">\u5f02\u5e38\u7ba1\u7406\u3001\u5de5\u4f5c\u6d41\u7cfb\u7edf<\/td>\n<td align=\"left\">\u964d\u4f4e\u98ce\u9669\u5f71\u54cd\uff0c\u5feb\u901f\u6062\u590d\u6b63\u5e38\u8fd0\u8425<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"43_SLA%E7%9A%84%E5%88%B6%E5%AE%9A%E6%B5%81%E7%A8%8B%EF%BC%9A%E4%BB%8E%E6%88%98%E7%95%A5%E5%88%B0%E6%89%A7%E8%A1%8C\"><\/span>4.3 SLA\u7684\u5236\u5b9a\u6d41\u7a0b\uff1a\u4ece\u6218\u7565\u5230\u6267\u884c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u4e2a\u6709\u6548\u7684SLA\u5236\u5b9a\u8fc7\u7a0b\u5e94\u9075\u5faa\u4ee5\u4e0b\u6b65\u9aa4\uff1a<\/p>\n<ol>\n<li><strong>\u660e\u786e\u4e1a\u52a1\u76ee\u6807\uff1a<\/strong> \u786e\u4fddSLA\u76ee\u6807\u4e0e\u4f01\u4e1a\u6574\u4f53\u6218\u7565\u548c\u4f9b\u5e94\u94fe\u4f18\u5316\u76ee\u6807\u9ad8\u5ea6\u4e00\u81f4\u3002<\/li>\n<li><strong>\u8bc6\u522b\u5173\u952e\u670d\u52a1\uff1a<\/strong> \u786e\u5b9a\u9700\u8981SLA\u7ea6\u675f\u7684\u4f9b\u5e94\u94fe\u73af\u8282\u3001\u6d3b\u52a8\u548c\u5173\u952e\u63a5\u53e3\u3002<\/li>\n<li><strong>\u9009\u62e9\u6838\u5fc3KPIs\uff1a<\/strong> \u57fa\u4e8eERP\u6570\u636e\u53ef\u8861\u91cf\u6027\u3001\u4e1a\u52a1\u91cd\u8981\u6027\u548c\u53ef\u63a7\u6027\uff0c\u9009\u62e9\u6700\u80fd\u53cd\u6620\u670d\u52a1\u6c34\u5e73\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\u3002<\/li>\n<li><strong>\u8bbe\u5b9a\u7ee9\u6548\u76ee\u6807\uff1a<\/strong> \u7ed3\u5408\u5386\u53f2\u6570\u636e\u3001\u884c\u4e1a\u57fa\u51c6\u548c\u672a\u6765\u4e1a\u52a1\u89c4\u5212\uff0c\u8bbe\u5b9a\u5408\u7406\u4e14\u5177\u6709\u6311\u6218\u6027\u7684\u76ee\u6807\u9608\u503c\u3002<\/li>\n<li><strong>\u5b9a\u4e49\u6d4b\u91cf\u65b9\u6cd5\uff1a<\/strong> \u660e\u786e\u6bcf\u4e2aKPI\u7684\u6570\u636e\u6765\u6e90\u3001\u8ba1\u7b97\u516c\u5f0f\u3001\u76d1\u6d4b\u9891\u7387\u548c\u62a5\u544a\u65b9\u5f0f\u3002<\/li>\n<li><strong>\u786e\u5b9a\u5956\u60e9\u673a\u5236\uff1a<\/strong> \u5efa\u7acb\u516c\u5e73\u3001\u900f\u660e\u7684\u6fc0\u52b1\u548c\u60e9\u7f5a\u673a\u5236\uff0c\u4ee5\u9a71\u52a8SLA\u7684\u6709\u6548\u6267\u884c\u3002<\/li>\n<li><strong>\u6c9f\u901a\u4e0e\u534f\u5546\uff1a<\/strong> \u4e0e\u6240\u6709\u76f8\u5173\u65b9\uff08\u5185\u90e8\u90e8\u95e8\u3001\u5916\u90e8\u4f9b\u5e94\u5546\uff09\u8fdb\u884c\u5145\u5206\u6c9f\u901a\uff0c\u8fbe\u6210\u5171\u8bc6\u5e76\u53d6\u5f97\u4ed6\u4eec\u7684\u627f\u8bfa\u3002<\/li>\n<li><strong>\u6587\u6863\u5316\u4e0e\u6b63\u5f0f\u7b7e\u7f72\uff1a<\/strong> \u5c06\u6240\u6709SLA\u6761\u6b3e\u5f62\u6210\u6b63\u5f0f\u6587\u4ef6\uff0c\u5e76\u7531\u6388\u6743\u4ee3\u8868\u7b7e\u7f72\uff0c\u786e\u4fdd\u5176\u6cd5\u5f8b\u6548\u529b\u3002<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"44_ERP%E5%A6%82%E4%BD%95%E6%94%AF%E6%92%91SLA%E7%9A%84%E5%AE%9E%E6%96%BD%E4%B8%8E%E7%9B%91%E6%8E%A7%EF%BC%9F\"><\/span>4.4 ERP\u5982\u4f55\u652f\u6491SLA\u7684\u5b9e\u65bd\u4e0e\u76d1\u63a7\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>ERP\u7cfb\u7edf\u5728SLA\u7684\u5b9e\u65bd\u4e0e\u76d1\u63a7\u4e2d\u53d1\u6325\u7740\u6838\u5fc3\u652f\u6491\u4f5c\u7528\uff1a<\/p>\n<ul>\n<li><strong>\u6570\u636e\u91c7\u96c6\u4e0e\u6574\u5408\uff1a<\/strong> ERP\u81ea\u52a8\u4ece\u5404\u4e2a\u4e1a\u52a1\u6a21\u5757\uff08\u5982\u8ba2\u5355\u3001\u5e93\u5b58\u3001\u751f\u4ea7\u3001\u7269\u6d41\uff09\u91c7\u96c6SLA\u6240\u9700\u7684\u6240\u6709\u8fd0\u8425\u6570\u636e\uff0c\u786e\u4fdd\u6570\u636e\u7684\u5b9e\u65f6\u6027\u548c\u51c6\u786e\u6027\u3002<\/li>\n<li><strong>\u7ee9\u6548\u4eea\u8868\u677f\uff1a<\/strong> \u901a\u8fc7ERP\u5185\u7f6e\u7684BI\u6216\u96c6\u6210\u5206\u6790\u6a21\u5757\uff0c\u5b9e\u65f6\u5c55\u793aSLA\u5173\u952e\u6307\u6807\u7684\u8fbe\u6210\u60c5\u51b5\uff0c\u63d0\u4f9b\u76f4\u89c2\u7684\u3001\u53ef\u89c6\u5316\u7684\u7ee9\u6548\u89c6\u56fe\u3002<\/li>\n<li><strong>\u9884\u8b66\u901a\u77e5\uff1a<\/strong> \u5f53SLA\u6307\u6807\u504f\u79bb\u9884\u8bbe\u9608\u503c\u65f6\uff0cERP\u7cfb\u7edf\u80fd\u591f\u6839\u636e\u9884\u8bbe\u89c4\u5219\u81ea\u52a8\u89e6\u53d1\u9884\u8b66\u901a\u77e5\uff0c\u53ca\u65f6\u63d0\u9192\u76f8\u5173\u8d1f\u8d23\u4eba\u91c7\u53d6\u5e72\u9884\u63aa\u65bd\u3002<\/li>\n<li><strong>\u62a5\u544a\u751f\u6210\uff1a<\/strong> ERP\u7cfb\u7edf\u53ef\u4ee5\u6839\u636e\u9700\u8981\u5b9a\u671f\u81ea\u52a8\u751f\u6210SLA\u5c65\u7ea6\u62a5\u544a\uff0c\u4e3a\u7ee9\u6548\u8bc4\u4f30\u3001\u95ee\u9898\u5206\u6790\u548c\u51b3\u7b56\u5236\u5b9a\u63d0\u4f9b\u6570\u636e\u4f9d\u636e\u3002<\/li>\n<li><strong>\u5de5\u4f5c\u6d41\u81ea\u52a8\u5316\uff1a<\/strong> \u5c06SLA\u76f8\u5173\u7684\u5ba1\u6279\u6d41\u7a0b\u3001\u534f\u4f5c\u4efb\u52a1\u3001\u5f02\u5e38\u5904\u7406\u6d41\u7a0b\u96c6\u6210\u5230ERP\u7684\u5de5\u4f5c\u6d41\u4e2d\uff0c\u786e\u4fddSLA\u7684\u6709\u6548\u6267\u884c\u548c\u95ee\u9898\u7684\u9ad8\u6548\u89e3\u51b3\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"45_SLA%E7%9A%84%E5%8A%A8%E6%80%81%E8%B0%83%E6%95%B4%EF%BC%9A%E5%BA%94%E5%AF%B9%E5%B8%82%E5%9C%BA%E5%8F%98%E5%8C%96%E7%9A%84%E2%80%9C%E6%9F%94%E6%80%A7%E2%80%9D%E7%AD%96%E7%95%A5\"><\/span>4.5 SLA\u7684\u52a8\u6001\u8c03\u6574\uff1a\u5e94\u5bf9\u5e02\u573a\u53d8\u5316\u7684\u201c\u67d4\u6027\u201d\u7b56\u7565<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u9759\u6001SLA\u96be\u4ee5\u9002\u5e94\u5feb\u901f\u53d8\u5316\u7684\u5546\u4e1a\u73af\u5883\u3002\u652f\u9053\u8ba4\u4e3a\uff0c\u5b9e\u73b0SLA\u7684\u52a8\u6001\u8c03\u6574\u662f\u786e\u4fdd\u5176\u6301\u7eed\u6709\u6548\u3001\u4e0e\u65f6\u4ff1\u8fdb\u7684\u5173\u952e\u3002<\/p>\n<ul>\n<li><strong>\u8c03\u6574\u89e6\u53d1\u673a\u5236\uff1a<\/strong>\n<ul>\n<li><strong>\u5e02\u573a\u53d8\u5316\uff1a<\/strong> \u9700\u6c42\u6ce2\u52a8\u3001\u539f\u6750\u6599\u4ef7\u683c\u53d8\u52a8\u3001\u7ade\u4e89\u683c\u5c40\u53d8\u5316\u7b49\u5916\u90e8\u56e0\u7d20\u3002<\/li>\n<li><strong>\u5185\u90e8\u80fd\u529b\u63d0\u5347\/\u4e0b\u964d\uff1a<\/strong> \u65b0\u6280\u672f\u5e94\u7528\u3001\u8bbe\u5907\u6545\u969c\u3001\u4eba\u5458\u53d8\u52a8\u3001\u6d41\u7a0b\u4f18\u5316\u7b49\u5185\u90e8\u56e0\u7d20\u3002<\/li>\n<li><strong>\u4f9b\u5e94\u5546\u8868\u73b0\uff1a<\/strong> \u957f\u671f\u8d85\u9884\u671f\u6216\u6301\u7eed\u672a\u8fbe\u6807\u7684\u4f9b\u5e94\u5546\u7ee9\u6548\u3002<\/li>\n<li><strong>\u4e1a\u52a1\u6218\u7565\u8c03\u6574\uff1a<\/strong> \u65b0\u4ea7\u54c1\u4e0a\u5e02\u3001\u8fdb\u5165\u65b0\u5e02\u573a\u3001\u4f9b\u5e94\u94fe\u6a21\u5f0f\u8f6c\u578b\u7b49\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u57fa\u4e8eERP\u6570\u636e\u7684\u8c03\u6574\u51b3\u7b56\uff1a<\/strong>\n<ul>\n<li><strong>\u8d8b\u52bf\u5206\u6790\uff1a<\/strong> \u5229\u7528ERP\u6c89\u6dc0\u7684\u5386\u53f2\u6570\u636e\uff0c\u5206\u6790SLA\u6307\u6807\u7684\u957f\u671f\u8d8b\u52bf\uff0c\u8bc6\u522b\u6f5c\u5728\u7684\u7ed3\u6784\u6027\u53d8\u5316\u3002<\/li>\n<li><strong>\u654f\u611f\u6027\u5206\u6790\uff1a<\/strong> \u8bc4\u4f30\u4e0d\u540cSLA\u8c03\u6574\u65b9\u6848\u5bf9\u4f9b\u5e94\u94fe\u6574\u4f53\u7ee9\u6548\u548c\u6210\u672c\u7ed3\u6784\u7684\u5f71\u54cd\uff0c\u91cf\u5316\u6f5c\u5728\u98ce\u9669\u4e0e\u6536\u76ca\u3002<\/li>\n<li><strong>\u6a21\u62df\u9884\u6d4b\uff1a<\/strong> \u901a\u8fc7ERP\u7684\u8ba1\u5212\u4e0e\u4eff\u771f\u529f\u80fd\uff0c\u6a21\u62dfSLA\u8c03\u6574\u540e\u7684\u6f5c\u5728\u7ed3\u679c\uff0c\u4e3a\u51b3\u7b56\u63d0\u4f9b\u6570\u636e\u652f\u6301\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u8c03\u6574\u6d41\u7a0b\uff1a<\/strong>\n<ol>\n<li><strong>\u5b9a\u671f\u8bc4\u5ba1\uff1a<\/strong> \u7ed3\u5408\u4e1a\u52a1\u5468\u671f\uff0c\u5b9a\u671f\u53ec\u5f00SLA\u7ee9\u6548\u8bc4\u5ba1\u4f1a\u8bae\u3002<\/li>\n<li><strong>\u95ee\u9898\u8bc6\u522b\uff1a<\/strong> \u5206\u6790\u672a\u8fbe\u6807\u6216\u5df2\u8d85\u6807\u7684SLA\u6307\u6807\uff0c\u8bc6\u522b\u7ee9\u6548\u6ce2\u52a8\u3002<\/li>\n<li><strong>\u6839\u56e0\u5206\u6790\uff1a<\/strong> \u501f\u52a9ERP\u6570\u636e\u6df1\u5165\u6316\u6398\u95ee\u9898\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\u3002<\/li>\n<li><strong>\u65b9\u6848\u5236\u5b9a\uff1a<\/strong> \u57fa\u4e8e\u5206\u6790\u7ed3\u679c\uff0c\u63d0\u51faSLA\u8c03\u6574\u5efa\u8bae\uff0c\u5305\u62ec\u6307\u6807\u3001\u76ee\u6807\u3001\u5956\u60e9\u673a\u5236\u7b49\u3002<\/li>\n<li><strong>\u8bc4\u4f30\u4e0e\u5ba1\u6279\uff1a<\/strong> \u5bf9\u8c03\u6574\u65b9\u6848\u8fdb\u884c\u5f71\u54cd\u8bc4\u4f30\uff0c\u5e76\u7ecf\u76f8\u5173\u65b9\u9ad8\u5c42\u5ba1\u6279\u3002<\/li>\n<li><strong>\u66f4\u65b0\u4e0e\u53d1\u5e03\uff1a<\/strong> \u66f4\u65b0SLA\u6587\u6863\uff0c\u5e76\u901a\u8fc7ERP\u7cfb\u7edf\u6216\u534f\u540c\u5e73\u53f0\u901a\u77e5\u6240\u6709\u76f8\u5173\u65b9\u3002<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>\u52a8\u6001\u8c03\u6574SLA\uff0c\u4f7f\u5f97\u4f01\u4e1a\u80fd\u591f\u4fdd\u6301\u4f9b\u5e94\u94fe\u7684\u201c\u67d4\u6027\u201d\uff0c\u786e\u4fddSLA\u59cb\u7ec8\u4e0e\u4e1a\u52a1\u76ee\u6807\u548c\u5e02\u573a\u5b9e\u9645\u4fdd\u6301\u4e00\u81f4\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%94%E3%80%81%E5%AE%9E%E6%96%BD%E8%B7%AF%E5%BE%84%E4%B8%8E%E6%9C%80%E4%BD%B3%E5%AE%9E%E8%B7%B5%EF%BC%9A%E5%B0%86%E7%90%86%E8%AE%BA%E8%BD%AC%E5%8C%96%E4%B8%BA%E8%A1%8C%E5%8A%A8\"><\/span>\u4e94\u3001\u5b9e\u65bd\u8def\u5f84\u4e0e\u6700\u4f73\u5b9e\u8df5\uff1a\u5c06\u7406\u8bba\u8f6c\u5316\u4e3a\u884c\u52a8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"51_%E8%A7%84%E5%88%92%E9%98%B6%E6%AE%B5%EF%BC%9A%E6%98%8E%E7%A1%AE%E7%9B%AE%E6%A0%87%E4%B8%8E%E8%8C%83%E5%9B%B4\"><\/span>5.1 \u89c4\u5212\u9636\u6bb5\uff1a\u660e\u786e\u76ee\u6807\u4e0e\u8303\u56f4<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4efb\u4f55\u6210\u529f\u7684\u6570\u5b57\u5316\u8f6c\u578b\u90fd\u59cb\u4e8e\u5ba1\u614e\u7684\u89c4\u5212\u3002<\/p>\n<ul>\n<li><strong>\u9ad8\u5c42\u652f\u6301\uff1a<\/strong> \u786e\u4fdd\u4f01\u4e1a\u9ad8\u5c42\u5bf9ERP\u4e0eSLA\u534f\u540c\u4f18\u5316\u7684\u6218\u7565\u4ef7\u503c\u6709\u6e05\u6670\u7684\u8ba4\u77e5\u548c\u575a\u5b9a\u4e0d\u79fb\u7684\u652f\u6301\uff0c\u8fd9\u662f\u9879\u76ee\u6210\u529f\u7684\u6839\u672c\u4fdd\u969c\u3002<\/li>\n<li><strong>\u8de8\u90e8\u95e8\u534f\u4f5c\u56e2\u961f\uff1a<\/strong> \u7ec4\u5efa\u4e00\u4e2a\u7531IT\u3001\u4f9b\u5e94\u94fe\u3001\u91c7\u8d2d\u3001\u9500\u552e\u3001\u8d22\u52a1\u7b49\u5173\u952e\u90e8\u95e8\u4ee3\u8868\u7ec4\u6210\u7684\u8de8\u804c\u80fd\u56e2\u961f\uff0c\u786e\u4fdd\u9879\u76ee\u80fd\u591f\u5168\u9762\u8003\u8651\u5404\u65b9\u9700\u6c42\uff0c\u5e76\u63a8\u52a8\u534f\u540c\u3002<\/li>\n<li><strong>\u73b0\u72b6\u8bc4\u4f30\uff1a<\/strong> \u5bf9\u4f01\u4e1a\u73b0\u6709\u7684\u4f9b\u5e94\u94fe\u6d41\u7a0b\u3001SLA\u6267\u884c\u60c5\u51b5\u3001IT\u57fa\u7840\u8bbe\u65bd\u4ee5\u53caERP\u7cfb\u7edf\u529f\u80fd\u8fdb\u884c\u5168\u9762\u68b3\u7406\u548c\u8bc4\u4f30\uff0c\u8bc6\u522b\u75db\u70b9\u548c\u6539\u8fdb\u673a\u4f1a\u3002<\/li>\n<li><strong>\u5b9a\u4e49\u6210\u529f\u6307\u6807\uff1a<\/strong> \u660e\u786e\u9879\u76ee\u9884\u671f\u8fbe\u6210\u7684\u53ef\u91cf\u5316\u76ee\u6807\uff0c\u5982\u4ea4\u4ed8\u51c6\u65f6\u7387\u63d0\u5347X%\u3001\u5e93\u5b58\u5468\u8f6c\u7387\u63d0\u5347Y%\u3001\u4f9b\u5e94\u5546\u6ee1\u610f\u5ea6\u63d0\u5347Z%\uff0c\u4e3a\u540e\u7eed\u8bc4\u4f30\u63d0\u4f9b\u57fa\u51c6\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"52_%E5%AE%9E%E6%96%BD%E9%98%B6%E6%AE%B5%EF%BC%9A%E7%B3%BB%E7%BB%9F%E9%83%A8%E7%BD%B2%E4%B8%8ESLA%E8%90%BD%E5%9C%B0\"><\/span>5.2 \u5b9e\u65bd\u9636\u6bb5\uff1a\u7cfb\u7edf\u90e8\u7f72\u4e0eSLA\u843d\u5730<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u89c4\u5212\u660e\u786e\u540e\uff0c\u8fdb\u5165\u5177\u4f53\u7684\u5b9e\u65bd\u73af\u8282\u3002<\/p>\n<ul>\n<li><strong>ERP\u7cfb\u7edf\u4f18\u5316\/\u5347\u7ea7\uff1a<\/strong> \u6839\u636e\u89c4\u5212\uff0c\u8bc4\u4f30\u73b0\u6709ERP\u7cfb\u7edf\u662f\u5426\u5177\u5907\u6240\u9700\u7684\u6570\u636e\u96c6\u6210\u3001\u5206\u6790\u3001\u81ea\u52a8\u5316\u548c\u534f\u540c\u80fd\u529b\u3002\u82e5\u6709\u4e0d\u8db3\uff0c\u5219\u9700\u8fdb\u884c\u5fc5\u8981\u7684\u6a21\u5757\u5347\u7ea7\u3001\u914d\u7f6e\u4f18\u5316\u6216\u96c6\u6210\u5916\u90e8\u5de5\u5177\u3002<\/li>\n<li><strong>SLA\u6a21\u677f\u5316\u4e0e\u6807\u51c6\u5316\uff1a<\/strong> \u5efa\u7acb\u4e00\u5957\u53ef\u590d\u7528\u7684SLA\u6846\u67b6\u548c\u6a21\u677f\uff0c\u6db5\u76d6\u4e0d\u540c\u4e1a\u52a1\u573a\u666f\u548c\u4f9b\u5e94\u5546\u7c7b\u578b\uff0c\u52a0\u901fSLA\u7684\u5236\u5b9a\u8fc7\u7a0b\uff0c\u5e76\u786e\u4fdd\u5176\u4e00\u81f4\u6027\u548c\u89c4\u8303\u6027\u3002<\/li>\n<li><strong>\u6570\u636e\u6cbb\u7406\uff1a<\/strong> \u786e\u4fddERP\u4e2d\u6570\u636e\u7684\u51c6\u786e\u6027\u3001\u5b8c\u6574\u6027\u3001\u4e00\u81f4\u6027\u548c\u53ca\u65f6\u6027\u662fSLA\u6709\u6548\u76d1\u63a7\u7684\u57fa\u7840\u3002\u5efa\u7acb\u4e25\u683c\u7684\u6570\u636e\u5f55\u5165\u6807\u51c6\u3001\u6e05\u6d17\u673a\u5236\u548c\u5ba1\u8ba1\u6d41\u7a0b\u3002<\/li>\n<li><strong>\u57f9\u8bad\u4e0e\u63a8\u5e7f\uff1a<\/strong> \u5bf9\u5185\u5916\u90e8\u76f8\u5173\u4eba\u5458\u8fdb\u884cSLA\u6982\u5ff5\u3001KPIs\u3001ERP\u64cd\u4f5c\u53caSLA\u7ba1\u7406\u6d41\u7a0b\u7684\u5168\u9762\u57f9\u8bad\uff0c\u786e\u4fdd\u4ed6\u4eec\u7406\u89e3\u5e76\u80fd\u591f\u6709\u6548\u6267\u884c\u3002<\/li>\n<li><strong>\u8bd5\u70b9\u5148\u884c\uff1a<\/strong> \u9009\u62e9\u67d0\u4e2a\u5173\u952e\u4e1a\u52a1\u6d41\u7a0b\u6216\u6838\u5fc3\u4f9b\u5e94\u5546\u8fdb\u884c\u8bd5\u70b9\uff0c\u9a8c\u8bc1SLA\u548cERP\u89e3\u51b3\u65b9\u6848\u7684\u53ef\u884c\u6027\u4e0e\u6709\u6548\u6027\uff0c\u5e76\u6839\u636e\u8bd5\u70b9\u7ed3\u679c\u8fdb\u884c\u8c03\u6574\u548c\u4f18\u5316\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"53_%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96%E9%98%B6%E6%AE%B5%EF%BC%9A%E7%9B%91%E6%8E%A7%E3%80%81%E8%AF%84%E4%BC%B0%E4%B8%8E%E8%BF%AD%E4%BB%A3\"><\/span>5.3 \u6301\u7eed\u4f18\u5316\u9636\u6bb5\uff1a\u76d1\u63a7\u3001\u8bc4\u4f30\u4e0e\u8fed\u4ee3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f9b\u5e94\u94fe\u4f18\u5316\u662f\u4e00\u4e2a\u6301\u7eed\u7684\u8fc7\u7a0b\uff0c\u800c\u975e\u4e00\u52b3\u6c38\u9038\u3002<\/p>\n<ul>\n<li><strong>\u5efa\u7acb\u5e38\u6001\u5316SLA\u8bc4\u5ba1\u673a\u5236\uff1a<\/strong> \u5b9a\u671f\uff08\u5982\u6bcf\u6708\u6216\u6bcf\u5b63\u5ea6\uff09\u53ec\u5f00SLA\u7ee9\u6548\u8bc4\u5ba1\u4f1a\u8bae\uff0c\u5206\u6790\u5c65\u7ea6\u60c5\u51b5\uff0c\u8bc6\u522b\u95ee\u9898\u4e0e\u6311\u6218\u3002<\/li>\n<li><strong>\u5229\u7528ERP\u5206\u6790\u62a5\u544a\uff1a<\/strong> \u5145\u5206\u5229\u7528ERP\u7cfb\u7edf\u751f\u6210\u7684\u5404\u7c7b\u5206\u6790\u62a5\u544a\u548c\u4eea\u8868\u76d8\uff0c\u6df1\u5165\u6d1e\u5bdfSLA\u5c65\u7ea6\u504f\u5dee\u7684\u6839\u672c\u539f\u56e0\uff0c\u4e3a\u6539\u8fdb\u63d0\u4f9b\u6570\u636e\u652f\u6301\u3002<\/li>\n<li><strong>\u6301\u7eed\u6539\u8fdb\u5faa\u73af\uff1a<\/strong> \u57fa\u4e8e\u8bc4\u5ba1\u7ed3\u679c\u548c\u6839\u56e0\u5206\u6790\uff0c\u4e0d\u65ad\u4f18\u5316SLA\u7ea6\u5b9a\uff08\u5305\u62ec\u6307\u6807\u3001\u76ee\u6807\u3001\u5956\u60e9\u673a\u5236\uff09\u548cERP\u7cfb\u7edf\u7684\u5e94\u7528\uff0c\u5f62\u6210\u201c\u8ba1\u5212-\u6267\u884c-\u68c0\u67e5-\u6539\u8fdb\u201d\uff08PDCA\uff09\u7684\u95ed\u73af\u7ba1\u7406\u3002<\/li>\n<li><strong>\u54c1\u724c\u878d\u5165\uff1a<\/strong> \u652f\u9053\u8ba4\u4e3a\uff0c\u901a\u8fc7\u6df1\u5165\u7684\u6570\u636e\u5206\u6790\u548c\u884c\u4e1a\u6d1e\u5bdf\uff0c\u4f01\u4e1a\u80fd\u591f\u66f4\u7cbe\u51c6\u5730\u5b9a\u4e49\u548c\u8c03\u6574SLA\uff0c\u786e\u4fdd\u5176\u4e0e\u5e02\u573a\u52a8\u6001\u548c\u4f01\u4e1a\u6218\u7565\u9ad8\u5ea6\u4e00\u81f4\u3002\u6211\u4eec\u7684\u89e3\u51b3\u65b9\u6848\u80fd\u591f\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u6570\u636e\u9a71\u52a8\u7684SLA\u7ba1\u7406\u4f53\u7cfb\uff0c\u4ece\u800c\u5728\u590d\u6742\u591a\u53d8\u7684\u4f9b\u5e94\u94fe\u73af\u5883\u4e2d\u4fdd\u6301\u9886\u5148\u4f18\u52bf\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%AD%E3%80%81%E7%BB%93%E8%AF%AD%EF%BC%9A%E6%9E%84%E5%BB%BA%E9%9F%A7%E6%80%A7%E4%B8%8E%E9%AB%98%E6%95%88%E7%9A%84%E6%95%B0%E5%AD%97%E5%8C%96%E4%BE%9B%E5%BA%94%E9%93%BE\"><\/span>\u516d\u3001\u7ed3\u8bed\uff1a\u6784\u5efa\u97e7\u6027\u4e0e\u9ad8\u6548\u7684\u6570\u5b57\u5316\u4f9b\u5e94\u94fe<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"61_ERP%E4%B8%8ESLA%E5%85%B1%E7%AD%91%E4%BE%9B%E5%BA%94%E9%93%BE%E5%8D%8F%E5%90%8C%E7%9A%84%E6%9C%AA%E6%9D%A5\"><\/span>6.1 ERP\u4e0eSLA\u5171\u7b51\u4f9b\u5e94\u94fe\u534f\u540c\u7684\u672a\u6765<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u6570\u5b57\u5316\u6d6a\u6f6e\u7684\u63a8\u52a8\u4e0b\uff0c\u4f01\u4e1a\u6b63\u4ee5\u524d\u6240\u672a\u6709\u7684\u901f\u5ea6\u8fc8\u5411\u667a\u80fd\u5316\u8fd0\u8425\u3002\u6211\u4eec\u89c2\u5bdf\u5230\uff0c\u90a3\u4e9b\u5728\u5e02\u573a\u4e2d\u5177\u5907\u5f3a\u5927\u7ade\u4e89\u529b\u7684\u4f01\u4e1a\uff0c\u5176\u6838\u5fc3\u4f18\u52bf\u5f80\u5f80\u4f53\u73b0\u5728\u5176\u4f9b\u5e94\u94fe\u7684\u97e7\u6027\u4e0e\u6548\u7387\u4e0a\u3002ERP\u7cfb\u7edf\u4f5c\u4e3a\u6570\u5b57\u5316\u8f6c\u578b\u7684\u57fa\u77f3\uff0c\u4e3a\u4f9b\u5e94\u94fe\u534f\u540c\u63d0\u4f9b\u4e86\u5f3a\u5927\u7684\u6570\u636e\u96c6\u6210\u548c\u6d41\u7a0b\u81ea\u52a8\u5316\u80fd\u529b\uff1b\u800cSLA\u5219\u4f5c\u4e3a\u7cbe\u7ec6\u5316\u7ba1\u7406\u7684\u201c\u5ea6\u91cf\u8861\u201d\u548c\u201c\u9a71\u52a8\u5668\u201d\uff0c\u660e\u786e\u4e86\u5404\u65b9\u8d23\u4efb\uff0c\u91cf\u5316\u4e86\u7ee9\u6548\u76ee\u6807\uff0c\u5e76\u63a8\u52a8\u4e86\u6301\u7eed\u6539\u8fdb\u3002\u4e24\u8005\u7684\u6df1\u5ea6\u878d\u5408\uff0c\u5171\u540c\u6784\u7b51\u4e86\u6570\u5b57\u5316\u4f9b\u5e94\u94fe\u7684\u534f\u540c\u672a\u6765\uff0c\u662f\u4f01\u4e1a\u5728\u6fc0\u70c8\u5e02\u573a\u7ade\u4e89\u4e2d\u4fdd\u6301\u9886\u5148\u5730\u4f4d\u7684\u5173\u952e\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"62_%E6%94%AF%E9%81%93%E8%A7%82%E7%82%B9%EF%BC%9A%E4%BB%A5%E6%95%B0%E6%8D%AE%E9%A9%B1%E5%8A%A8%EF%BC%8C%E9%87%8D%E5%A1%91%E4%BE%9B%E5%BA%94%E9%93%BESLA%E7%AE%A1%E7%90%86\"><\/span>6.2 \u652f\u9053\u89c2\u70b9\uff1a\u4ee5\u6570\u636e\u9a71\u52a8\uff0c\u91cd\u5851\u4f9b\u5e94\u94feSLA\u7ba1\u7406<span 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