{"id":53321,"date":"2026-02-26T19:32:09","date_gmt":"2026-02-26T11:32:09","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/quality-cost-control-target-assessment\/"},"modified":"2026-02-26T19:32:09","modified_gmt":"2026-02-26T11:32:09","slug":"quality-cost-control-target-assessment","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/quality-cost-control-target-assessment\/","title":{"rendered":"\u5982\u4f55\u8bbe\u5b9a\u8d28\u91cf\u6210\u672c\u63a7\u5236\u76ee\u6807\u8003\u6838\uff1f"},"content":{"rendered":"<p>\u5728\u4e0e\u4f17\u591a\u4f01\u4e1a\u51b3\u7b56\u8005\u4ea4\u6d41\u4e2d\uff0c\u6211\u4eec\u53d1\u73b0\u4e00\u4e2a\u666e\u904d\u73b0\u8c61\uff1a\u8bb8\u591a\u516c\u53f8\u7684<strong>\u8d28\u91cf\u6210\u672c\u63a7\u5236\u76ee\u6807\u8003\u6838<\/strong>\u4f53\u7cfb\uff0c\u5f80\u5f80\u505c\u7559\u5728\u201c\u62cd\u8111\u888b\u201d\u7684\u9636\u6bb5\u3002\u76ee\u6807\u8bbe\u5b9a\u7f3a\u4e4f\u6570\u636e\u4f9d\u636e\uff0c\u6307\u6807\u96be\u4ee5\u91cf\u5316\uff0c\u6700\u7ec8\u5bfc\u81f4\u8003\u6838\u6d41\u4e8e\u5f62\u5f0f\uff0c\u65e0\u6cd5\u771f\u6b63\u9a71\u52a8\u8d28\u91cf\u6539\u8fdb\u3002\u8981\u6253\u7834\u8fd9\u4e00\u56f0\u5c40\uff0c\u5efa\u7acb\u4e00\u5957\u6709\u6548\u7684\u8d28\u91cf\u6210\u672c\u8003\u6838\u4f53\u7cfb\uff0c\u5176\u6838\u5fc3\u5e76\u975e\u5355\u7eaf\u524a\u51cf\u5f00\u652f\uff0c\u800c\u5728\u4e8e\u7cbe\u786e\u5e73\u8861\u56db\u7c7b\u6210\u672c\uff0c\u5e76\u4e25\u683c\u9075\u5faa\u201c\u76ee\u6807\u8bbe\u5b9a-\u6570\u636e\u6536\u96c6-\u8003\u6838\u6267\u884c\u201d\u8fd9\u4e00\u7ed3\u6784\u5316\u6846\u67b6\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81_%E8%AE%BE%E5%AE%9A%E6%9C%89%E6%95%88%E7%9B%AE%E6%A0%87%E5%89%8D%EF%BC%8C%E5%BF%85%E9%A1%BB%E6%98%8E%E7%A1%AE%E7%9A%84%E4%B8%A4%E5%A4%A7%E6%A0%B8%E5%BF%83%E5%8E%9F%E5%88%99\"><\/span>\u4e00\u3001 \u8bbe\u5b9a\u6709\u6548\u76ee\u6807\u524d\uff0c\u5fc5\u987b\u660e\u786e\u7684\u4e24\u5927\u6838\u5fc3\u539f\u5219<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5728\u7740\u624b\u8bbe\u8ba1\u5177\u4f53\u7684\u8003\u6838\u6307\u6807\u4e4b\u524d\uff0c\u5fc5\u987b\u9996\u5148\u5728\u8ba4\u77e5\u5c42\u9762\u8fbe\u6210\u4e24\u4e2a\u5171\u8bc6\u3002\u8fd9\u4e24\u4e2a\u539f\u5219\u662f\u6574\u4e2a\u8003\u6838\u4f53\u7cfb\u80fd\u591f\u6709\u6548\u8fd0\u8f6c\u7684\u57fa\u77f3\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E5%8E%9F%E5%88%99%E4%B8%80%EF%BC%9A%E5%B9%B3%E8%A1%A1%E5%9B%9B%E7%B1%BB%E8%B4%A8%E9%87%8F%E6%88%90%E6%9C%AC%EF%BC%8C%E8%80%8C%E9%9D%9E%E7%9B%B2%E7%9B%AE%E5%89%8A%E5%87%8F\"><\/span>1. \u539f\u5219\u4e00\uff1a\u5e73\u8861\u56db\u7c7b\u8d28\u91cf\u6210\u672c\uff0c\u800c\u975e\u76f2\u76ee\u524a\u51cf<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5f88\u591a\u7ba1\u7406\u8005\u5bb9\u6613\u9677\u5165\u4e00\u4e2a\u8bef\u533a\uff0c\u8ba4\u4e3a\u63a7\u5236\u8d28\u91cf\u6210\u672c\u5c31\u662f\u5c3d\u53ef\u80fd\u5730\u964d\u4f4e\u603b\u989d\u3002\u7136\u800c\uff0c\u57fa\u4e8e\u6211\u4eec\u5bf9\u6570\u5343\u5bb6\u4f01\u4e1a\u6570\u636e\u7684\u5206\u6790\uff0c\u66f4\u6709\u6548\u7684\u65b9\u6cd5\u662f\u4f18\u5316\u6210\u672c\u7ed3\u6784\u3002\u8d28\u91cf\u6210\u672c\u7684\u6700\u7ec8\u76ee\u6807\u662f\u5b9e\u73b0\u603b\u6210\u672c\u7684\u6700\u4f4e\u5316\uff0c\u8fd9\u5f80\u5f80\u9700\u8981\u901a\u8fc7\u589e\u52a0\u201c\u597d\u8d28\u91cf\u201d\u6210\u672c\u6765\u5927\u5e45\u964d\u4f4e\u201c\u574f\u8d28\u91cf\u201d\u6210\u672c\u3002<\/p>\n<p>\u8fd9\u56db\u7c7b\u6210\u672c\u6784\u6210\u4e86\u8d28\u91cf\u7ba1\u7406\u6295\u5165\u4e0e\u4ea7\u51fa\u7684\u5b8c\u6574\u95ed\u73af\uff1a<\/p>\n<ul>\n<li><strong>\u9884\u9632\u6210\u672c (Prevention Cost)<\/strong>\uff1a\u8fd9\u662f\u4e3a\u4ece\u6e90\u5934\u9632\u6b62\u4e0d\u5408\u683c\u54c1\u53d1\u751f\u800c\u4e3b\u52a8\u6295\u5165\u7684\u8d39\u7528\uff0c\u4f8b\u5982\u8d28\u91cf\u7b56\u5212\u3001\u5458\u5de5\u57f9\u8bad\u3001\u6d41\u7a0b\u5ba1\u6838\u7b49\u3002\u5b83\u662f\u6700\u5177\u6760\u6746\u6548\u5e94\u7684\u6295\u5165\u3002<\/li>\n<li><strong>\u9274\u5b9a\u6210\u672c (Appraisal Cost)<\/strong>\uff1a\u4e3a\u8bc4\u5b9a\u4ea7\u54c1\u6216\u670d\u52a1\u662f\u5426\u7b26\u5408\u65e2\u5b9a\u8d28\u91cf\u6807\u51c6\u800c\u8fdb\u884c\u7684\u68c0\u9a8c\u3001\u6d4b\u8bd5\u7b49\u8d39\u7528\uff0c\u5982\u8fdb\u6599\u68c0\u9a8c\u3001\u8fc7\u7a0b\u68c0\u9a8c\u548c\u6210\u54c1\u6d4b\u8bd5\u3002<\/li>\n<li><strong>\u5185\u90e8\u5931\u8d25\u6210\u672c (Internal Failure Cost)<\/strong>\uff1a\u4ea7\u54c1\u5728\u4ea4\u4ed8\u7ed9\u5ba2\u6237\u4e4b\u524d\uff0c\u56e0\u4e0d\u7b26\u5408\u8d28\u91cf\u8981\u6c42\u6240\u9020\u6210\u7684\u635f\u5931\u3002\u8fd9\u5305\u62ec\u5e9f\u54c1\u635f\u5931\u3001\u8fd4\u5de5\u8fd4\u4fee\u6210\u672c\u3001\u505c\u5de5\u635f\u5931\u7b49\u3002<\/li>\n<li><strong>\u5916\u90e8\u5931\u8d25\u6210\u672c (External Failure Cost)<\/strong>\uff1a\u4ea7\u54c1\u4ea4\u4ed8\u7ed9\u5ba2\u6237\u540e\uff0c\u56e0\u8d28\u91cf\u95ee\u9898\u5f15\u53d1\u7684\u5404\u7c7b\u635f\u5931\uff0c\u4f8b\u5982\u5ba2\u6237\u6295\u8bc9\u5904\u7406\u3001\u4ea7\u54c1\u9000\u6362\u8d27\u3001\u4fdd\u4fee\u8d39\u7528\u4ee5\u53ca\u6700\u4e25\u91cd\u7684\u54c1\u724c\u58f0\u8a89\u635f\u5931\u3002<\/li>\n<\/ul>\n<p>\u4e00\u4e2a\u5065\u5eb7\u7684\u6210\u672c\u7ed3\u6784\uff0c\u5e94\u8be5\u662f\u9884\u9632\u548c\u9274\u5b9a\u6210\u672c\uff08\u597d\u8d28\u91cf\u6210\u672c\uff09\u5360\u636e\u5408\u7406\u6bd4\u4f8b\uff0c\u4ece\u800c\u7cfb\u7edf\u6027\u5730\u538b\u4f4e\u5185\u5916\u5931\u8d25\u6210\u672c\uff08\u574f\u8d28\u91cf\u6210\u672c\uff09\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E5%8E%9F%E5%88%99%E4%BA%8C%EF%BC%9A%E5%BA%94%E7%94%A8_SMART_%E5%8E%9F%E5%88%99%EF%BC%8C%E8%AE%A9%E7%9B%AE%E6%A0%87%E6%B8%85%E6%99%B0%E5%8F%AF%E8%A1%A1%E9%87%8F\"><\/span>2. \u539f\u5219\u4e8c\uff1a\u5e94\u7528 SMART \u539f\u5219\uff0c\u8ba9\u76ee\u6807\u6e05\u6670\u53ef\u8861\u91cf<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u4e2a\u6a21\u7cca\u7684\u76ee\u6807\u65e0\u6cd5\u88ab\u6709\u6548\u6267\u884c\u548c\u8003\u6838\u3002\u5c06\u4f20\u7edf\u7684\u7ba1\u7406\u5b66\u5de5\u5177 SMART \u539f\u5219\u5e94\u7528\u4e8e\u8d28\u91cf\u6210\u672c\u76ee\u6807\u8bbe\u5b9a\uff0c\u662f\u786e\u4fdd\u5176\u53ef\u843d\u5730\u7684\u524d\u63d0\u3002<\/p>\n<ul>\n<li><strong>S (Specific) - \u5177\u4f53\u7684<\/strong>\uff1a\u76ee\u6807\u5fc5\u987b\u6e05\u6670\u3001\u660e\u786e\u3002\u4e0d\u80fd\u662f\u201c\u964d\u4f4e\u8d28\u91cf\u6210\u672c\u201d\uff0c\u800c\u5e94\u8be5\u662f\u201c\u5c06\u5916\u90e8\u5931\u8d25\u6210\u672c\u4e2d\u7684\u5ba2\u6237\u9000\u8d27\u635f\u5931\u964d\u4f4e50%\u201d\u3002<\/li>\n<li><strong>M (Measurable) - \u53ef\u8861\u91cf\u7684<\/strong>\uff1a\u76ee\u6807\u5fc5\u987b\u80fd\u591f\u91cf\u5316\u3002\u4f8b\u5982\uff0c\u5c06\u201c\u5e9f\u54c1\u7387\u201d\u4ece\u5f53\u524d\u7684 2% \u964d\u4f4e\u5230 1%\u3002<\/li>\n<li><strong>A (Achievable) - \u53ef\u5b9e\u73b0\u7684<\/strong>\uff1a\u76ee\u6807\u8bbe\u5b9a\u9700\u57fa\u4e8e\u5386\u53f2\u6570\u636e\u548c\u73b0\u6709\u8d44\u6e90\uff0c\u5177\u5907\u6311\u6218\u6027\u4f46\u53c8\u975e\u9065\u4e0d\u53ef\u53ca\u3002<\/li>\n<li><strong>R (Relevant) - \u76f8\u5173\u7684<\/strong>\uff1a\u8d28\u91cf\u6210\u672c\u76ee\u6807\u5fc5\u987b\u4e0e\u516c\u53f8\u7684\u5e74\u5ea6\u6218\u7565\u76ee\u6807\u7d27\u5bc6\u76f8\u8fde\uff0c\u4f8b\u5982\u652f\u6301\u201c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u201d\u6216\u201c\u5f00\u62d3\u9ad8\u7aef\u5e02\u573a\u201d\u7b49\u6218\u7565\u3002<\/li>\n<li><strong>T (Time-bound) - \u6709\u65f6\u9650\u7684<\/strong>\uff1a\u5fc5\u987b\u4e3a\u76ee\u6807\u7684\u5b9e\u73b0\u8bbe\u5b9a\u660e\u786e\u7684\u65f6\u95f4\u6846\u67b6\uff0c\u4f8b\u5982\u201c\u5728\u672c\u8d22\u5e74\u7ed3\u675f\u524d\u5b8c\u6210\u201d\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E4%B8%89%E6%AD%A5%E6%90%AD%E5%BB%BA%E5%8F%AF%E8%90%BD%E5%9C%B0%E7%9A%84%E8%B4%A8%E9%87%8F%E6%88%90%E6%9C%AC%E6%8E%A7%E5%88%B6%E7%9B%AE%E6%A0%87%E8%80%83%E6%A0%B8%E4%BD%93%E7%B3%BB\"><\/span>\u4e8c\u3001\u4e09\u6b65\u642d\u5efa\u53ef\u843d\u5730\u7684\u8d28\u91cf\u6210\u672c\u63a7\u5236\u76ee\u6807\u8003\u6838\u4f53\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u6e05\u6670\u4e86\u6307\u5bfc\u539f\u5219\u540e\uff0c\u6211\u4eec\u53ef\u4ee5\u6309\u7167\u4ee5\u4e0b\u4e09\u4e2a\u6b65\u9aa4\uff0c\u7cfb\u7edf\u6027\u5730\u6784\u5efa\u8003\u6838\u4f53\u7cfb\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E7%AC%AC%E4%B8%80%E6%AD%A5%EF%BC%9A%E7%9B%AE%E6%A0%87%E8%AE%BE%E5%AE%9A%E4%B8%8E%E5%88%86%E8%A7%A3\"><\/span>\u7b2c\u4e00\u6b65\uff1a\u76ee\u6807\u8bbe\u5b9a\u4e0e\u5206\u89e3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"%E7%A1%AE%E5%AE%9A%E6%80%BB%E4%BD%93%E7%9B%AE%E6%A0%87%EF%BC%9A%E9%80%89%E6%8B%A9%E5%85%B3%E9%94%AE%E6%94%B9%E5%96%84%E9%A2%86%E5%9F%9F\"><\/span>\u786e\u5b9a\u603b\u4f53\u76ee\u6807\uff1a\u9009\u62e9\u5173\u952e\u6539\u5584\u9886\u57df<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u9996\u5148\uff0c\u57fa\u4e8e\u5bf9\u5f53\u524d\u56db\u7c7b\u8d28\u91cf\u6210\u672c\u7ed3\u6784\u7684\u5206\u6790\uff0c\u8bc6\u522b\u51fa\u6700\u7a81\u51fa\u3001\u6539\u5584\u6f5c\u529b\u6700\u5927\u7684\u9886\u57df\u4f5c\u4e3a\u603b\u4f53\u76ee\u6807\u3002\u4f8b\u5982\uff0c\u5982\u679c\u53d1\u73b0\u5916\u90e8\u5931\u8d25\u6210\u672c\u8fc7\u9ad8\uff0c\u4e25\u91cd\u4fb5\u8680\u5229\u6da6\u5e76\u635f\u5bb3\u54c1\u724c\u5f62\u8c61\uff0c\u90a3\u4e48\u603b\u4f53\u76ee\u6807\u53ef\u4ee5\u8bbe\u5b9a\u4e3a\uff1a<strong>\u5728\u672a\u676512\u4e2a\u6708\u5185\uff0c\u5c06\u5916\u90e8\u5931\u8d25\u6210\u672c\u5360\u9500\u552e\u989d\u7684\u6bd4\u4f8b\uff0c\u4ece\u5f53\u524d\u76843%\u964d\u81f31.5%<\/strong>\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E7%9B%AE%E6%A0%87%E5%88%86%E8%A7%A3%E5%88%B0%E9%83%A8%E9%97%A8%E6%B5%81%E7%A8%8B%EF%BC%9A%E6%98%8E%E7%A1%AE%E8%B4%A3%E4%BB%BB%E4%B8%BB%E4%BD%93\"><\/span>\u76ee\u6807\u5206\u89e3\u5230\u90e8\u95e8\/\u6d41\u7a0b\uff1a\u660e\u786e\u8d23\u4efb\u4e3b\u4f53<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u603b\u4f53\u76ee\u6807\u9700\u8981\u88ab\u62c6\u89e3\uff0c\u5e76\u843d\u5b9e\u5230\u5177\u4f53\u7684\u8d23\u4efb\u90e8\u95e8\u548c\u4e1a\u52a1\u6d41\u7a0b\u4e2d\u3002\u4e0a\u8ff0\u76ee\u6807\u53ef\u4ee5\u8fd9\u6837\u5206\u89e3\uff1a<\/p>\n<ul>\n<li><strong>\u751f\u4ea7\u90e8<\/strong>\uff1a\u8d1f\u8d23\u964d\u4f4e\u56e0\u751f\u4ea7\u8fc7\u7a0b\u5bfc\u81f4\u7684\u5185\u90e8\u5931\u8d25\u6210\u672c\uff08\u5982\u8fd4\u5de5\u7387\uff09\uff0c\u4ece\u800c\u51cf\u5c11\u6d41\u5165\u5e02\u573a\u7684\u4e0d\u826f\u54c1\u3002<\/li>\n<li><strong>\u8d28\u68c0\u90e8<\/strong>\uff1a\u8d1f\u8d23\u4f18\u5316\u68c0\u9a8c\u6d41\u7a0b\uff0c\u63d0\u9ad8\u4e0d\u826f\u54c1\u68c0\u51fa\u7387\uff0c\u540c\u65f6\u63a7\u5236\u9274\u5b9a\u6210\u672c\u7684\u8fc7\u5ea6\u589e\u957f\u3002<\/li>\n<li><strong>\u7814\u53d1\u90e8<\/strong>\uff1a\u8d1f\u8d23\u901a\u8fc7\u8bbe\u8ba1\u4f18\u5316\uff0c\u4ece\u6e90\u5934\u4e0a\u51cf\u5c11\u53ef\u80fd\u5bfc\u81f4\u5ba2\u6237\u6295\u8bc9\u548c\u9000\u8d27\u7684\u7f3a\u9677\u3002<\/li>\n<li><strong>\u552e\u540e\u670d\u52a1\u90e8<\/strong>\uff1a\u8d1f\u8d23\u63d0\u9ad8\u6295\u8bc9\u5904\u7406\u6548\u7387\uff0c\u964d\u4f4e\u5355\u6b21\u6295\u8bc9\u5904\u7406\u6210\u672c\u3002<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"%E8%AE%BE%E5%AE%9A%E5%85%B7%E4%BD%93%E7%9A%84%E8%B4%A8%E9%87%8F%E6%88%90%E6%9C%AC%E8%80%83%E6%A0%B8%E6%8C%87%E6%A0%87_KPIs\"><\/span>\u8bbe\u5b9a\u5177\u4f53\u7684\u8d28\u91cf\u6210\u672c\u8003\u6838\u6307\u6807 (KPIs)<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u5c06\u5206\u89e3\u540e\u7684\u76ee\u6807\u8f6c\u5316\u4e3a\u5404\u90e8\u95e8\u53ef\u6267\u884c\u3001\u53ef\u8861\u91cf\u7684KPI\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u5e38\u89c1\u7684\u6307\u6807\u793a\u4f8b\uff1a<\/p>\n<ul>\n<li><strong>\u9884\u9632\u6210\u672c\u7c7b\u6307\u6807<\/strong>\n<ul>\n<li>\u8d28\u91cf\u7ba1\u7406\u53ca\u6539\u8fdb\u6d3b\u52a8\u57f9\u8bad\u6295\u5165\u8d39\u7528<\/li>\n<li>\u65b0\u4ea7\u54c1\/\u65b0\u6d41\u7a0b\u8bc4\u5ba1\u8d39\u7528<\/li>\n<li>\u4f9b\u5e94\u5546\u8d28\u91cf\u80fd\u529b\u5ba1\u6838\u8d39\u7528<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u9274\u5b9a\u6210\u672c\u7c7b\u6307\u6807<\/strong>\n<ul>\n<li>\u8fdb\u6599\u3001\u8fc7\u7a0b\u3001\u6210\u54c1\u68c0\u9a8c\u8d39\u7528<\/li>\n<li>\u8d28\u91cf\u5ba1\u6838\u8d39\u7528<\/li>\n<li>\u6d4b\u8bd5\u8bbe\u5907\u6821\u51c6\u4e0e\u7ef4\u62a4\u8d39\u7528<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u5185\u90e8\u5931\u8d25\u6210\u672c\u7c7b\u6307\u6807<\/strong>\n<ul>\n<li><strong>\u8fd4\u5de5\u7387 \/ \u8fd4\u4fee\u6210\u672c<\/strong><\/li>\n<li><strong>\u5e9f\u54c1\u7387 \/ \u5e9f\u54c1\u635f\u5931<\/strong><\/li>\n<li>\u6750\u6599\u964d\u7ea7\u4f7f\u7528\u635f\u5931<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u5916\u90e8\u5931\u8d25\u6210\u672c\u7c7b\u6307\u6807<\/strong>\n<ul>\n<li><strong>\u5ba2\u6237\u6295\u8bc9\u7387 \/ \u6295\u8bc9\u5904\u7406\u6210\u672c<\/strong><\/li>\n<li><strong>\u4ea7\u54c1\u9000\u8d27\u7387 \/ \u9000\u8d27\u635f\u5931<\/strong><\/li>\n<li><strong>\u4fdd\u4fee\u7d22\u8d54\u8d39\u7528<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"%E7%AC%AC%E4%BA%8C%E6%AD%A5%EF%BC%9A%E6%95%B0%E6%8D%AE%E6%9D%A5%E6%BA%90%E4%B8%8E%E6%94%B6%E9%9B%86%E6%9C%BA%E5%88%B6\"><\/span>\u7b2c\u4e8c\u6b65\uff1a\u6570\u636e\u6765\u6e90\u4e0e\u6536\u96c6\u673a\u5236<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7cbe\u786e\u7684\u8003\u6838\u79bb\u4e0d\u5f00\u53ef\u9760\u7684\u6570\u636e\u3002\u5728\u8bbe\u5b9aKPI\u540e\uff0c\u5fc5\u987b\u540c\u6b65\u89c4\u5212\u6570\u636e\u7684\u83b7\u53d6\u65b9\u5f0f\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E6%98%8E%E7%A1%AE%E5%90%84%E9%A1%B9%E6%8C%87%E6%A0%87%E7%9A%84%E6%95%B0%E6%8D%AE%E6%9D%A5%E6%BA%90\"><\/span>\u660e\u786e\u5404\u9879\u6307\u6807\u7684\u6570\u636e\u6765\u6e90<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u4e0d\u540c\u6307\u6807\u7684\u6570\u636e\u6563\u843d\u5728\u4f01\u4e1a\u7684\u5404\u4e2a\u4fe1\u606f\u7cfb\u7edf\u4e2d\uff0c\u9700\u8981\u8fdb\u884c\u6709\u6548\u6574\u5408\u3002<\/p>\n<ul>\n<li><strong>ERP \u7cfb\u7edf<\/strong>\uff1a\u63d0\u4f9b\u6700\u6838\u5fc3\u7684\u8d22\u52a1\u6570\u636e\uff08\u5982\u5404\u9879\u6210\u672c\u8d39\u7528\uff09\u3001\u751f\u4ea7\u8ba2\u5355\u6570\u636e\u3001\u91c7\u8d2d\u4e0e\u5e93\u5b58\u6570\u636e\u3002<\/li>\n<li><strong>MES \u7cfb\u7edf<\/strong>\uff1a\u8bb0\u5f55\u8be6\u7ec6\u7684\u751f\u4ea7\u8fc7\u7a0b\u6570\u636e\uff0c\u662f\u8ba1\u7b97\u8fd4\u5de5\u7387\u3001\u5e9f\u54c1\u7387\u7b49\u5185\u90e8\u5931\u8d25\u6307\u6807\u7684\u5173\u952e\u6765\u6e90\u3002<\/li>\n<li><strong>QMS \u7cfb\u7edf<\/strong>\uff1a\u7ba1\u7406\u6240\u6709\u8d28\u91cf\u68c0\u9a8c\u6d3b\u52a8\u7684\u6570\u636e\uff0c\u76f4\u63a5\u5bf9\u5e94\u9274\u5b9a\u6210\u672c\u548c\u90e8\u5206\u5185\u90e8\u5931\u8d25\u6570\u636e\u3002<\/li>\n<li><strong>CRM \u7cfb\u7edf<\/strong>\uff1a\u8bb0\u5f55\u5ba2\u6237\u6295\u8bc9\u3001\u9000\u8d27\u8bf7\u6c42\u548c\u4fdd\u4fee\u4fe1\u606f\uff0c\u662f\u8861\u91cf\u5916\u90e8\u5931\u8d25\u6210\u672c\u7684\u6838\u5fc3\u6570\u636e\u6e90\u3002<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"%E5%BB%BA%E7%AB%8B%E5%B8%B8%E6%80%81%E5%8C%96%E7%9A%84%E6%95%B0%E6%8D%AE%E6%94%B6%E9%9B%86%E6%B5%81%E7%A8%8B\"><\/span>\u5efa\u7acb\u5e38\u6001\u5316\u7684\u6570\u636e\u6536\u96c6\u6d41\u7a0b<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u5fc5\u987b\u5236\u5ea6\u5316\u6570\u636e\u6536\u96c6\u5de5\u4f5c\u3002\u660e\u786e\u6bcf\u4e2a\u6570\u636e\u70b9\u7531\u54ea\u4e2a\u90e8\u95e8\u7684\u54ea\u4e2a\u5c97\u4f4d\u8d1f\u8d23\uff0c\u89c4\u5b9a\u6570\u636e\u63d0\u62a5\u7684\u9891\u7387\uff08\u5982\u6bcf\u5468\u3001\u6bcf\u6708\uff09\u548c\u7edf\u4e00\u7684\u683c\u5f0f\u6a21\u677f\uff0c\u907f\u514d\u53e3\u5f84\u4e0d\u4e00\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E7%A1%AE%E4%BF%9D%E6%95%B0%E6%8D%AE%E7%9A%84%E5%87%86%E7%A1%AE%E6%80%A7%E4%B8%8E%E4%B8%80%E8%87%B4%E6%80%A7\"><\/span>\u786e\u4fdd\u6570\u636e\u7684\u51c6\u786e\u6027\u4e0e\u4e00\u81f4\u6027<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u6570\u636e\u7684\u53ef\u4fe1\u5ea6\u662f\u8003\u6838\u4f53\u7cfb\u7684\u751f\u547d\u7ebf\u3002\u9700\u8981\u5efa\u7acb\u8de8\u90e8\u95e8\u7684\u6570\u636e\u6838\u5bf9\u4e0e\u6821\u9a8c\u673a\u5236\uff0c\u4f8b\u5982\uff0c\u8d22\u52a1\u90e8\u95e8\u7684\u6210\u672c\u6570\u636e\u5e94\u4e0e\u751f\u4ea7\u90e8\u95e8\u62a5\u544a\u7684\u5e9f\u54c1\u6570\u91cf\u80fd\u591f\u76f8\u4e92\u5370\u8bc1\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E7%AC%AC%E4%B8%89%E6%AD%A5%EF%BC%9A%E8%80%83%E6%A0%B8%E5%91%A8%E6%9C%9F%E4%B8%8E%E6%89%A7%E8%A1%8C%E6%96%B9%E6%A1%88\"><\/span>\u7b2c\u4e09\u6b65\uff1a\u8003\u6838\u5468\u671f\u4e0e\u6267\u884c\u65b9\u6848<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6700\u540e\u4e00\u6b65\u662f\u8ba9\u6574\u4e2a\u4f53\u7cfb\u8fd0\u8f6c\u8d77\u6765\uff0c\u5e76\u5f62\u6210\u95ed\u73af\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E8%AE%BE%E5%AE%9A%E5%90%88%E7%90%86%E7%9A%84%E8%80%83%E6%A0%B8%E5%91%A8%E6%9C%9F\"><\/span>\u8bbe\u5b9a\u5408\u7406\u7684\u8003\u6838\u5468\u671f<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u4e0d\u540c\u7684\u6307\u6807\u9700\u8981\u4e0d\u540c\u7684\u76d1\u63a7\u9891\u7387\u3002<\/p>\n<ul>\n<li><strong>\u6708\u5ea6\u8ffd\u8e2a<\/strong>\uff1a\u9002\u7528\u4e8e\u8fc7\u7a0b\u6027\u6307\u6807\uff0c\u5982\u5e9f\u54c1\u7387\u3001\u8fd4\u5de5\u7387\u3002\u7ba1\u7406\u8005\u53ef\u4ee5\u53ca\u65f6\u53d1\u73b0\u5f02\u5e38\u6ce2\u52a8\uff0c\u5e76\u91c7\u53d6\u7ea0\u504f\u63aa\u65bd\u3002<\/li>\n<li><strong>\u5b63\u5ea6\u590d\u76d8<\/strong>\uff1a\u5bf9\u9636\u6bb5\u6027\u76ee\u6807\u7684\u8fbe\u6210\u60c5\u51b5\u8fdb\u884c\u8bc4\u4f30\uff0c\u5206\u6790\u6df1\u5c42\u539f\u56e0\uff0c\u5e76\u5bf9\u4e0b\u4e00\u9636\u6bb5\u7684\u7b56\u7565\u8fdb\u884c\u4f18\u5316\u8c03\u6574\u3002<\/li>\n<li><strong>\u5e74\u5ea6\u603b\u8bc4<\/strong>\uff1a\u5bf9\u5168\u5e74\u7684\u8d28\u91cf\u6210\u672c\u63a7\u5236\u5de5\u4f5c\u8fdb\u884c\u6700\u7ec8\u8bc4\u5b9a\uff0c\u4f5c\u4e3a\u90e8\u95e8\u548c\u4e2a\u4eba\u5e74\u5ea6\u7ee9\u6548\u8bc4\u5b9a\u7684\u91cd\u8981\u4f9d\u636e\uff0c\u5e76\u5151\u73b0\u76f8\u5e94\u7684\u5956\u60e9\u3002<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"%E6%98%8E%E7%A1%AE%E8%80%83%E6%A0%B8%E6%B5%81%E7%A8%8B%E4%B8%8E%E5%A5%96%E6%83%A9%E6%9C%BA%E5%88%B6\"><\/span>\u660e\u786e\u8003\u6838\u6d41\u7a0b\u4e0e\u5956\u60e9\u673a\u5236<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u5c06\u8003\u6838\u7ed3\u679c\u4e0e\u6e05\u6670\u7684\u5956\u60e9\u673a\u5236\u6302\u94a9\uff0c\u662f\u9a71\u52a8\u56e2\u961f\u6267\u884c\u529b\u7684\u5173\u952e\u3002\u8fd9\u4e0d\u4ec5\u5305\u62ec\u5bf9\u8fbe\u6210\u76ee\u6807\u7684\u5956\u52b1\uff0c\u4e5f\u5e94\u5305\u62ec\u5bf9\u6301\u7eed\u6539\u8fdb\u3001\u4e3b\u52a8\u53d1\u73b0\u5e76\u89e3\u51b3\u95ee\u9898\u7684\u884c\u4e3a\u7684\u6fc0\u52b1\u3002<\/p>\n<h4><span class=\"ez-toc-section\" id=\"%E5%BB%BA%E7%AB%8B%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E7%9A%84%E5%A4%8D%E7%9B%98%E4%BC%9A%E8%AE%AE%E6%9C%BA%E5%88%B6\"><\/span>\u5efa\u7acb\u6301\u7eed\u6539\u8fdb\u7684\u590d\u76d8\u4f1a\u8bae\u673a\u5236<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u6570\u636e\u548c\u8003\u6838\u7ed3\u679c\u672c\u8eab\u4e0d\u80fd\u521b\u9020\u4ef7\u503c\uff0c\u57fa\u4e8e\u5b83\u4eec\u6240\u505a\u7684\u5206\u6790\u548c\u6539\u8fdb\u624d\u80fd\u3002\u5b9a\u671f\uff08\u5982\u6bcf\u6708\u6216\u6bcf\u5b63\u5ea6\uff09\u53ec\u5f00\u8d28\u91cf\u6210\u672c\u590d\u76d8\u4f1a\uff0c\u9080\u8bf7\u76f8\u5173\u90e8\u95e8\u8d1f\u8d23\u4eba\u53c2\u52a0\uff0c\u5171\u540c\u5206\u6790\u6570\u636e\u80cc\u540e\u7684\u6839\u672c\u539f\u56e0\uff0c\u5e76\u5236\u5b9a\u5177\u4f53\u7684\u3001\u53ef\u8ffd\u8e2a\u7684\u6539\u8fdb\u63aa\u65bd\uff08Action Plan\uff09\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E8%A6%81%E7%82%B9%E5%9B%9E%E9%A1%BE%EF%BC%9A%E6%82%A8%E7%9A%84%E8%B4%A8%E9%87%8F%E6%88%90%E6%9C%AC%E8%80%83%E6%A0%B8%E4%BD%93%E7%B3%BB%E8%93%9D%E5%9B%BE\"><\/span>\u8981\u70b9\u56de\u987e\uff1a\u60a8\u7684\u8d28\u91cf\u6210\u672c\u8003\u6838\u4f53\u7cfb\u84dd\u56fe<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>\u76ee\u6807\u8bbe\u5b9a<\/strong>\uff1a\u57fa\u4e8e\u5bf9\u9884\u9632\u3001\u9274\u5b9a\u3001\u5185\u90e8\u5931\u8d25\u3001\u5916\u90e8\u5931\u8d25\u56db\u7c7b\u6210\u672c\u7684\u5e73\u8861\uff0c\u8fd0\u7528SMART\u539f\u5219\uff0c\u5c06\u603b\u4f53\u76ee\u6807\u6709\u6548\u5206\u89e3\u4e3a\u5404\u90e8\u95e8\u7684\u5177\u4f53KPI\u3002<\/li>\n<li><strong>\u6570\u636e\u6536\u96c6<\/strong>\uff1a\u6253\u901aERP\u3001MES\u3001QMS\u3001CRM\u7b49\u7cfb\u7edf\uff0c\u660e\u786e\u6570\u636e\u6765\u6e90\uff0c\u5efa\u7acb\u6807\u51c6\u5316\u7684\u6536\u96c6\u4e0e\u6821\u9a8c\u6d41\u7a0b\uff0c\u4fdd\u8bc1\u6570\u636e\u7684\u51c6\u786e\u53ef\u9760\u3002<\/li>\n<li><strong>\u8003\u6838\u6267\u884c<\/strong>\uff1a\u8bbe\u5b9a\u6708\u3001\u5b63\u3001\u5e74\u76f8\u7ed3\u5408\u7684\u8003\u6838\u5468\u671f\uff0c\u5c06\u7ed3\u679c\u4e0e\u7ee9\u6548\u5956\u60e9\u673a\u5236\u5f3a\u5173\u8054\uff0c\u5e76\u901a\u8fc7\u5b9a\u671f\u7684\u590d\u76d8\u4f1a\u8bae\u673a\u5236\uff0c\u9a71\u52a8\u6301\u7eed\u6539\u8fdb\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E5%AE%9E%E8%B7%B5%E4%B8%AD%E7%9A%84%E4%B8%89%E5%A4%A7%E5%B8%B8%E8%A7%81%E8%AF%AF%E5%8C%BA%E4%B8%8E%E9%81%BF%E5%9D%91%E6%8C%87%E5%8D%97\"><\/span>\u4e09\u3001\u5b9e\u8df5\u4e2d\u7684\u4e09\u5927\u5e38\u89c1\u8bef\u533a\u4e0e\u907f\u5751\u6307\u5357<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u57fa\u4e8e\u6211\u4eec\u7684\u670d\u52a1\u7ecf\u9a8c\uff0c\u4f01\u4e1a\u5728\u843d\u5730\u8d28\u91cf\u6210\u672c\u8003\u6838\u65f6\uff0c\u6781\u6613\u9677\u5165\u4ee5\u4e0b\u4e09\u4e2a\u8bef\u533a\u3002\u63d0\u524d\u8bc6\u522b\u5e76\u89c4\u907f\u5b83\u4eec\uff0c\u80fd\u8ba9\u60a8\u7684\u4f53\u7cfb\u5c11\u8d70\u5f2f-\u8def\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E8%AF%AF%E5%8C%BA%E4%B8%80%EF%BC%9A%E5%8F%AA%E5%85%B3%E6%B3%A8%E5%A4%B1%E8%B4%A5%E6%88%90%E6%9C%AC%EF%BC%8C%E5%BF%BD%E8%A7%86%E9%A2%84%E9%98%B2%E4%B8%8E%E9%89%B4%E5%AE%9A%E6%8A%95%E5%85%A5\"><\/span>\u8bef\u533a\u4e00\uff1a\u53ea\u5173\u6ce8\u5931\u8d25\u6210\u672c\uff0c\u5ffd\u89c6\u9884\u9632\u4e0e\u9274\u5b9a\u6295\u5165<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>\u540e\u679c<\/strong>\uff1a\u7ba1\u7406\u5c42\u7684\u6ce8\u610f\u529b\u5b8c\u5168\u88ab\u9ad8\u6602\u7684\u8fd4\u5de5\u3001\u9000\u8d27\u7b49\u5931\u8d25\u6210\u672c\u5438\u5f15\uff0c\u5bfc\u81f4\u8d44\u6e90\u5168\u90e8\u7528\u4e8e\u201c\u6551\u706b\u201d\uff0c\u5f62\u6210\u5934\u75db\u533b\u5934\u3001\u811a\u75db\u533b\u811a\u7684\u6076\u6027\u5faa\u73af\u3002\u5931\u8d25\u6210\u672c\u867d\u7136\u6682\u65f6\u88ab\u538b\u5236\uff0c\u4f46\u5f88\u5feb\u4f1a\u56e0\u540c\u6837\u7684\u539f\u56e0\u518d\u6b21\u7206\u53d1\u3002<\/li>\n<li><strong>\u907f\u5751\u6307\u5357<\/strong>\uff1a\u5728\u8bbe\u5b9a\u76ee\u6807\u65f6\uff0c\u5e94\u6709\u610f\u8bc6\u5730\u89c4\u5212\u9884\u9632\u548c\u9274\u5b9a\u6210\u672c\u7684\u201c\u6218\u7565\u6027\u6295\u5165\u201d\u3002\u4f8b\u5982\uff0c\u8bbe\u7acb\u201c\u8d28\u91cf\u6539\u8fdb\u9879\u76ee\u6295\u5165\u9884\u7b97\u201d\u6216\u201c\u5458\u5de5\u8d28\u91cf\u6280\u80fd\u57f9\u8bad\u8986\u76d6\u7387\u201d\u7b49\u524d\u7f6e\u6027\u6307\u6807\uff0c\u4ece\u6e90\u5934\u7cfb\u7edf\u6027\u5730\u964d\u4f4e\u5931\u8d25\u98ce\u9669\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"%E8%AF%AF%E5%8C%BA%E4%BA%8C%EF%BC%9A%E6%8C%87%E6%A0%87%E4%BD%93%E7%B3%BB%E4%B8%80%E6%88%90%E4%B8%8D%E5%8F%98%EF%BC%8C%E6%9C%AA%E9%9A%8F%E4%B8%9A%E5%8A%A1%E5%8F%91%E5%B1%95%E5%8A%A8%E6%80%81%E8%B0%83%E6%95%B4\"><\/span>\u8bef\u533a\u4e8c\uff1a\u6307\u6807\u4f53\u7cfb\u4e00\u6210\u4e0d\u53d8\uff0c\u672a\u968f\u4e1a\u52a1\u53d1\u5c55\u52a8\u6001\u8c03\u6574<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>\u540e\u679c<\/strong>\uff1a\u4e00\u5957\u8003\u6838\u6307\u6807\u6cbf\u7528\u6570\u5e74\uff0c\u4f46\u516c\u53f8\u7684\u4e1a\u52a1\u91cd\u70b9\u53ef\u80fd\u5df2\u7ecf\u4ece\u8ffd\u6c42\u89c4\u6a21\u8f6c\u5411\u8ffd\u6c42\u9ad8\u7aef\u5e02\u573a\uff0c\u6216\u63a8\u51fa\u4e86\u5168\u65b0\u7684\u4ea7\u54c1\u7ebf\u3002\u50f5\u5316\u7684\u6307\u6807\u4f53\u7cfb\u4e0e\u5f53\u524d\u6218\u7565\u8131\u8282\uff0c\u5931\u53bb\u6307\u5bfc\u610f\u4e49\uff0c\u751a\u81f3\u4f1a\u8bef\u5bfc\u56e2\u961f\u884c\u4e3a\u3002<\/li>\n<li><strong>\u907f\u5751\u6307\u5357<\/strong>\uff1a\u5efa\u7acb\u8003\u6838\u6307\u6807\u7684\u5e74\u5ea6\u5ba1\u89c6\u673a\u5236\u3002\u5728\u5236\u5b9a\u65b0\u4e00\u5e74\u516c\u53f8\u6218\u7565\u65f6\uff0c\u540c\u6b65\u5ba1\u89c6\u8d28\u91cf\u6210\u672c\u8003\u6838\u4f53\u7cfb\uff0c\u8bc4\u4f30\u73b0\u6709KPI\u662f\u5426\u4f9d\u7136\u4e0e\u6218\u7565\u76ee\u6807\u5f3a\u76f8\u5173\uff0c\u5e76\u6839\u636e\u9700\u8981\u8fdb\u884c\u589e\u5220\u6216\u8c03\u6574\u6743\u91cd\u3002<\/li>\n<\/ul>\n<h3><span 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class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>\u540e\u679c<\/strong>\uff1a\u5982\u679c\u8003\u6838\u7ed3\u679c\u53ea\u4e0e\u60e9\u7f5a\u6302\u94a9\uff0c\u4e00\u7ebf\u5458\u5de5\u548c\u57fa\u5c42\u7ba1\u7406\u8005\u4e3a\u4e86\u907f\u514d\u53d7\u7f5a\uff0c\u53ef\u80fd\u4f1a\u9009\u62e9\u9690\u85cf\u95ee\u9898\u3001\u7792\u62a5\u6570\u636e\uff0c\u751a\u81f3\u7be1\u6539\u8bb0\u5f55\u3002\u8fd9\u4e0d\u4ec5\u4f7f\u6570\u636e\u5931\u771f\uff0c\u66f4\u4f1a\u7834\u574f\u56e2\u961f\u7684\u4fe1\u4efb\u548c\u79ef\u6781\u6027\uff0c\u5f62\u6210\u6d88\u6781\u7684\u7ec4\u7ec7\u6c1b\u56f4\u3002<\/li>\n<li><strong>\u907f\u5751\u6307\u5357<\/strong>\uff1a\u5728\u5236\u5ea6\u8bbe\u8ba1\u4e0a\uff0c\u5fc5\u987b\u660e\u786e\u8003\u6838\u7684\u9996\u8981\u76ee\u7684\u662f\u201c\u53d1\u73b0\u95ee\u9898\u3001\u9a71\u52a8\u6539\u8fdb\u201d\uff0c\u800c\u975e\u201c\u8ffd\u7a76\u8d23\u4efb\u3001\u5b9e\u65bd\u60e9\u7f5a\u201d\u3002\u53ef\u4ee5\u5f15\u5165\u4e0e\u6539\u8fdb\u6210\u679c\u6302\u94a9\u7684\u6fc0\u52b1\u63aa\u65bd\uff0c\u4f8b\u5982\u8bbe\u7acb\u201c\u8d28\u91cf\u6539\u8fdb\u4e13\u9879\u5956\u201d\uff0c\u5956\u52b1\u90a3\u4e9b\u6210\u529f\u964d\u4f4e\u67d0\u9879\u5931\u8d25\u6210\u672c\u7684\u56e2\u961f\u6216\u4e2a\u4eba\uff0c\u8425\u9020\u9f13\u52b1\u4e3b\u52a8\u66b4\u9732\u548c\u89e3\u51b3\u95ee\u9898\u7684\u6587\u5316\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E7%BB%93%E8%AF%AD%EF%BC%9A%E4%BB%8E%E8%AE%BE%E5%AE%9A%E7%9B%AE%E6%A0%87%E5%88%B0%E5%88%9B%E9%80%A0%E4%BB%B7%E5%80%BC\"><\/span>\u56db\u3001\u7ed3\u8bed\uff1a\u4ece\u8bbe\u5b9a\u76ee\u6807\u5230\u521b\u9020\u4ef7\u503c<span 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