{"id":51549,"date":"2026-02-01T23:02:41","date_gmt":"2026-02-01T15:02:41","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/manufacturing-customer-requirements-analysis-mistakes\/"},"modified":"2026-02-01T23:02:41","modified_gmt":"2026-02-01T15:02:41","slug":"manufacturing-customer-requirements-analysis-mistakes","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/manufacturing-customer-requirements-analysis-mistakes\/","title":{"rendered":"\u907f\u514d\u8fd9\u4e9b\u5236\u9020\u4e1a\u5ba2\u6237\u9700\u6c42\u5206\u6790\u4f7f\u7528\u8bef\u533a\uff0c\u5c11\u8d70\u5f2f\u8def"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2026\/02\/1769958160-dbc0046b8cf73df056b69837616c6192.jpeg\" 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\u5957\u7528\u6d88\u8d39\u54c1\u5e02\u573a\u7684\u903b\u8f91\u548c\u8c03\u7814\u65b9\u6cd5\uff0c\u6765\u5206\u6790\u7406\u6027\u7684\u3001\u91cd\u6295\u8d44\u56de\u62a5\u7387\u7684\u5de5\u4e1a\u54c1\u5ba2\u6237\u3002<\/li>\n<li><strong>\u8bef\u533a\u4e94\uff1a<\/strong> \u9700\u6c42\u5206\u6790\u5168\u51ed\u7ecf\u9a8c\u548c\u611f\u89c9\uff0c\u7f3a\u4e4f\u4e00\u5957\u7cfb\u7edf\u5316\u7684\u6d41\u7a0b\u548c\u91cf\u5316\u8bc4\u4f30\u6807\u51c6\u3002<\/li>\n<\/ul>\n<p>\u672c\u6587\u5c06\u901a\u8fc7\u771f\u5b9e\u7684\u5236\u9020\u4e1a\u6848\u4f8b\uff0c\u4e3a\u60a8\u5256\u6790\u8fd9\u4e9b\u9677\u9631\u7684\u6839\u6e90\uff0c\u5e76\u63d0\u4f9b\u4e00\u5957\u53ef\u7acb\u5373\u6267\u884c\u7684\u89c4\u907f\u65b9\u6cd5\u4e0e\u6d1e\u5bdf\u6846\u67b6\uff0c\u5e2e\u52a9\u60a8\u7684\u56e2\u961f\u5c11\u8d70\u5f2f\u8def\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E8%AF%AF%E5%8C%BA%E4%B8%80%EF%BC%9A%E5%B0%86%E5%AE%A2%E6%88%B7%E7%9A%84%E2%80%9C%E8%A1%A8%E9%9D%A2%E8%A6%81%E6%B1%82%E2%80%9D%E7%AD%89%E5%90%8C%E4%BA%8E%E2%80%9C%E5%BA%95%E5%B1%82%E9%9C%80%E6%B1%82%E2%80%9D\"><\/span>\u8bef\u533a\u4e00\uff1a\u5c06\u5ba2\u6237\u7684\u201c\u8868\u9762\u8981\u6c42\u201d\u7b49\u540c\u4e8e\u201c\u5e95\u5c42\u9700\u6c42\u201d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E6%98%AF%E4%B8%80%E4%B8%AA%E8%87%B4%E5%91%BD%E9%94%99%E8%AF%AF%EF%BC%9F\"><\/span>\u4e3a\u4ec0\u4e48\u8fd9\u662f\u4e00\u4e2a\u81f4\u547d\u9519\u8bef\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u662f\u6700\u5e38\u89c1\u4e5f\u6700\u5371\u9669\u7684\u8bef\u533a\u3002\u5f53\u5ba2\u6237\u63d0\u51fa\u201c\u6211\u60f3\u8981\u4e00\u4e2aXX\u529f\u80fd\u201d\u65f6\uff0c\u5f88\u591a\u4ea7\u54c1\u7ecf\u7406\u4f1a\u7acb\u523b\u5c06\u5176\u8bb0\u5f55\u4e3a\u4e00\u6761\u9700\u6c42\u3002\u8fd9\u79cd\u505a\u6cd5\u7684\u76f4\u63a5\u540e\u679c\u5c31\u662f\u201c\u529f\u80fd\u5806\u780c\u201d\u2014\u2014\u4ea7\u54c1\u53d8\u5f97\u8d8a\u6765\u8d8a\u81c3\u80bf\uff0c\u7814\u53d1\u8d44\u6e90\u88ab\u5927\u91cf\u6d88\u8017\u5728\u5e76\u975e\u5173\u952e\u7684\u529f\u80fd\u4e0a\uff0c\u4f46\u5ba2\u6237\u7684\u6839\u672c\u95ee\u9898\u5e76\u672a\u5f97\u5230\u89e3\u51b3\u3002\u957f\u6b64\u4ee5\u5f80\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u6301\u7eed\u8d70\u4f4e\uff0c\u4ea7\u54c1\u4e5f\u56e0\u7f3a\u4e4f\u89e3\u51b3\u6838\u5fc3\u95ee\u9898\u7684\u80fd\u529b\u800c\u4e27\u5931\u7ade\u4e89\u529b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A1%88%E4%BE%8B%E5%88%86%E6%9E%90%EF%BC%9A%E6%9F%90%E6%95%B0%E6%8E%A7%E6%9C%BA%E5%BA%8A%E5%8E%82%E7%9A%84%E2%80%9C%E9%AB%98%E8%BD%AC%E9%80%9F%E4%B8%BB%E8%BD%B4%E2%80%9D%E6%95%99%E8%AE%AD\"><\/span>\u6848\u4f8b\u5206\u6790\uff1a\u67d0\u6570\u63a7\u673a\u5e8a\u5382\u7684\u201c\u9ad8\u8f6c\u901f\u4e3b\u8f74\u201d\u6559\u8bad<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u5bb6\u56fd\u5185\u77e5\u540d\u7684\u6570\u63a7\u673a\u5e8a\u5382\u66fe\u63a5\u5230\u4e00\u4e2a\u5927\u5ba2\u6237\u63d0\u51fa\u7684\u660e\u786e\u8981\u6c42\uff1a\u5e0c\u671b\u65b0\u4e00\u4ee3\u673a\u5e8a\u7684\u4e3b\u8f74\u8f6c\u901f\u80fd\u63d0\u534720%\u3002\u8fd9\u542c\u8d77\u6765\u662f\u4e00\u4e2a\u975e\u5e38\u5177\u4f53\u4e14\u5408\u7406\u7684\u6280\u672f\u6307\u6807\u3002<\/p>\n<p>\u7814\u53d1\u56e2\u961f\u968f\u5373\u6295\u5165\u5de8\u8d44\uff0c\u5386\u65f6\u4e00\u5e74\u591a\u6210\u529f\u5f00\u53d1\u51fa\u65b0\u6b3e\u9ad8\u901f\u4e3b\u8f74\u3002\u7136\u800c\uff0c\u4ea7\u54c1\u63a8\u5411\u5e02\u573a\u540e\uff0c\u9664\u4e86\u8be5\u5927\u5ba2\u6237\u8c61\u5f81\u6027\u91c7\u8d2d\u51e0\u53f0\u5916\uff0c\u6574\u4f53\u5e02\u573a\u53cd\u54cd\u5e73\u5e73\uff0c\u9500\u91cf\u8fdc\u672a\u8fbe\u5230\u9884\u671f\u3002<\/p>\n<p>\u95ee\u9898\u51fa\u5728\u54ea\u91cc\uff1f\u5728\u540e\u7eed\u7684\u5e02\u573a\u590d\u76d8\u4e2d\uff0c\u4ea7\u54c1\u56e2\u961f\u6df1\u5165\u5ba2\u6237\u8f66\u95f4\uff0c\u8fd0\u7528\u201c5 Whys\u201d\u5206\u6790\u6cd5\u4e0e\u5ba2\u6237\u7684\u5de5\u827a\u5de5\u7a0b\u5e08\u8fdb\u884c\u6df1\u5ea6\u4ea4\u6d41\uff0c\u624d\u6316\u6398\u51fa\u771f\u76f8\u3002\u5ba2\u6237\u7684\u5e95\u5c42\u9700\u6c42\u5e76\u975e\u5355\u7eaf\u7684\u201c\u5feb\u201d\uff0c\u800c\u662f\u201c\u63d0\u5347\u4e00\u79cd\u7279\u5b9a\u7cbe\u5bc6\u96f6\u4ef6\u7684\u52a0\u5de5\u5149\u6d01\u5ea6\uff0c\u4ece\u800c\u964d\u4f4e\u9ad8\u8fbe5%\u7684\u5e9f\u54c1\u7387\u201d\u3002\u201c\u63d0\u9ad8\u4e3b\u8f74\u8f6c\u901f\u201d\u53ea\u662f\u4ed6\u4eec\u81ea\u5df1\u57fa\u4e8e\u73b0\u6709\u8ba4\u77e5\u60f3\u5230\u7684\u89e3\u51b3\u65b9\u6848\u4e4b\u4e00\u3002\u6700\u7ec8\uff0c\u8be5\u673a\u5e8a\u5382\u901a\u8fc7\u4f18\u5316\u5207\u524a\u5200\u8def\u7684\u63a7\u5236\u7b97\u6cd5\u548c\u6539\u8fdb\u51b7\u5374\u7cfb\u7edf\uff0c\u4ee5\u8fdc\u4f4e\u4e8e\u5f00\u53d1\u65b0\u4e3b\u8f74\u7684\u6210\u672c\uff0c\u5e2e\u52a9\u5ba2\u6237\u5c06\u5e9f\u54c1\u7387\u964d\u4f4e\u5230\u4e861%\uff0c\u5b8c\u7f8e\u89e3\u51b3\u4e86\u95ee\u9898\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%AD%A3%E7%A1%AE%E5%AE%9E%E8%B7%B5%EF%BC%9A%E4%BB%8E%E2%80%9C%E8%A6%81%E4%BB%80%E4%B9%88%E2%80%9D%E5%88%B0%E2%80%9C%E4%B8%BA%E4%BB%80%E4%B9%88%E2%80%9D\"><\/span>\u6b63\u786e\u5b9e\u8df5\uff1a\u4ece\u201c\u8981\u4ec0\u4e48\u201d\u5230\u201c\u4e3a\u4ec0\u4e48\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u907f\u514d\u8fd9\u4e2a\u9677\u9631\uff0c\u5173\u952e\u5728\u4e8e\u5c06\u601d\u7ef4\u6a21\u5f0f\u4ece\u88ab\u52a8\u54cd\u5e94\u201c\u5ba2\u6237\u8981\u4ec0\u4e48\u529f\u80fd\u201d\uff0c\u8f6c\u53d8\u4e3a\u4e3b\u52a8\u63a2\u7a76\u201c\u5ba2\u6237\u60f3\u5b8c\u6210\u4ec0\u4e48\u4efb\u52a1\u201d\u3002<\/p>\n<p>\u8fd9\u91cc\uff0c\u6211\u5efa\u8bae\u5f15\u5165\u201cJobs-to-be-Done\u201d\uff08JTBD\uff0c\u5f85\u529e\u4efb\u52a1\uff09\u7406\u8bba\u3002\u8fd9\u4e2a\u7406\u8bba\u7684\u6838\u5fc3\u89c2\u70b9\u662f\uff1a\u5ba2\u6237\u8d2d\u4e70\u4ea7\u54c1\uff0c\u4e0d\u662f\u4e3a\u4e86\u62e5\u6709\u4ea7\u54c1\u672c\u8eab\uff0c\u800c\u662f\u4e3a\u4e86\u201c\u96c7\u4f63\u201d\u4ea7\u54c1\u6765\u5b8c\u6210\u67d0\u9879\u7279\u5b9a\u4efb\u52a1\u3002<\/p>\n<p><strong>\u987e\u95ee\u5efa\u8bae\uff1a<\/strong><\/p>\n<ol>\n<li><strong>\u91cd\u6784\u8bbf\u8c08\u6280\u5de7\uff1a<\/strong> 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id=\"%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E6%98%AF%E4%B8%80%E4%B8%AA%E8%87%B4%E5%91%BD%E9%94%99%E8%AF%AF%EF%BC%9F-2\"><\/span>\u4e3a\u4ec0\u4e48\u8fd9\u662f\u4e00\u4e2a\u81f4\u547d\u9519\u8bef\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u9500\u552e\u56e2\u961f\u662f\u63a5\u89e6\u5ba2\u6237\u6700\u9891\u7e41\u7684\u90e8\u95e8\uff0c\u4ed6\u4eec\u7684\u53cd\u9988\u65e0\u7591\u662f\u5b9d\u8d35\u7684\u3002\u4f46\u5c06\u5176\u4f5c\u4e3a\u552f\u4e00\u7684\u3001\u751a\u81f3\u662f\u6700\u4e3b\u8981\u7684\u9700\u6c42\u6765\u6e90\uff0c\u5219\u4f1a\u5e26\u6765\u4e09\u5927\u7cfb\u7edf\u6027\u504f\u5dee\uff1a<\/p>\n<ul>\n<li><strong>\u4fe1\u606f\u504f\u5dee\uff1a<\/strong> 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class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u5bb6\u516c\u53f8\u4e3a\u5236\u9020\u4e1a\u63d0\u4f9b\u751f\u4ea7\u7ebf\u6570\u636e\u91c7\u96c6\u4e0e\u76d1\u63a7\u7cfb\u7edf\u3002\u5728\u5f88\u957f\u4e00\u6bb5\u65f6\u95f4\u91cc\uff0c\u9500\u552e\u56e2\u961f\u6301\u7eed\u53cd\u9988\u540c\u4e00\u4e2a\u4fe1\u606f\uff1a\u201c\u5ba2\u6237\u90fd\u60f3\u8981\u6211\u4eec\u7684\u7cfb\u7edf\u548c\u4ed6\u4eec\u81ea\u5df1\u7684ERP\/CRM\u7cfb\u7edf\u6253\u901a\u201d\u3002<\/p>\n<p>\u57fa\u4e8e\u6b64\uff0c\u516c\u53f8\u4ea7\u54c1\u548c\u7814\u53d1\u90e8\u95e8\u6295\u5165\u4e86\u5927\u91cf\u4eba\u529b\uff0c\u4e3a\u591a\u4e2a\u5927\u5ba2\u6237\u8fdb\u884c\u70b9\u5bf9\u70b9\u7684\u5b9a\u5236\u5316\u96c6\u6210\u5f00\u53d1\u3002\u6bcf\u4e2a\u9879\u76ee\u90fd\u8017\u65f6\u8d39\u529b\uff0c\u9879\u76ee\u5468\u671f\u957f\u3001\u6210\u672c\u9ad8\u6602\uff0c\u540e\u7eed\u7684\u7ef4\u62a4\u4e5f\u6210\u4e3a\u4e00\u4e2a\u6c89\u91cd\u7684\u8d1f\u62c5\u3002<\/p>\n<p>\u540e\u6765\uff0c\u65b0\u4e0a\u4efb\u7684\u5e02\u573a\u603b\u76d1\u53eb\u505c\u4e86\u8fd9\u79cd\u505a\u6cd5\uff0c\u5e76\u4e3b\u5bfc\u4e86\u4e00\u6b21\u7cfb\u7edf\u6027\u7684\u5e02\u573a\u8c03\u7814\u3002\u7ed3\u679c\u53d1\u73b0\uff0c\u771f\u6b63\u6709\u5f3a\u70c8\u5b9a\u5236\u5316\u96c6\u6210\u9700\u6c42\u7684\uff0c\u4e3b\u8981\u662f\u90a320%\u7684\u5934\u90e8\u5927\u578b\u5ba2\u6237\uff0c\u4ed6\u4eec\u7684IT\u7cfb\u7edf\u590d\u6742\u4e14\u6709\u4e13\u95e8\u7684\u56e2\u961f\u3002\u800c\u5e02\u573a\u4e0a\u5360\u6bd4\u9ad8\u8fbe80%\u7684\u4e2d\u5c0f\u5ba2\u6237\uff0c\u4ed6\u4eec\u66f4\u8feb\u5207\u9700\u8981\u7684\u662f\u6807\u51c6\u5316\u7684\u6570\u636e\u5bfc\u51fa\u529f\u80fd\u548c\u5f00\u7bb1\u5373\u7528\u7684\u6570\u636e\u62a5\u8868\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%AD%A3%E7%A1%AE%E5%AE%9E%E8%B7%B5%EF%BC%9A%E5%BB%BA%E7%AB%8B%E8%B7%A8%E9%83%A8%E9%97%A8%E7%9A%84%E3%80%81%E7%B3%BB%E7%BB%9F%E5%8C%96%E7%9A%84%E4%BF%A1%E6%81%AF%E6%94%B6%E9%9B%86%E7%9F%A9%E9%98%B5\"><\/span>\u6b63\u786e\u5b9e\u8df5\uff1a\u5efa\u7acb\u8de8\u90e8\u95e8\u7684\u3001\u7cfb\u7edf\u5316\u7684\u4fe1\u606f\u6536\u96c6\u77e9\u9635<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5355\u4e00\u4fe1\u6e90\u662f\u5371\u9669\u7684\u3002\u4e00\u4e2a\u5065\u5eb7\u7684\u9700\u6c42\u7ba1\u7406\u4f53\u7cfb\uff0c\u5fc5\u987b\u662f\u591a\u6e20\u9053\u3001\u7ed3\u6784\u5316\u7684\u3002<\/p>\n<p><strong>\u987e\u95ee\u5efa\u8bae\uff1a<\/strong><\/p>\n<ol>\n<li><strong>\u5efa\u7acb\u591a\u5143\u4fe1\u606f\u6e20\u9053\uff1a<\/strong> 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id=\"%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E6%98%AF%E4%B8%80%E4%B8%AA%E8%87%B4%E5%91%BD%E9%94%99%E8%AF%AF%EF%BC%9F-3\"><\/span>\u4e3a\u4ec0\u4e48\u8fd9\u662f\u4e00\u4e2a\u81f4\u547d\u9519\u8bef\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5de5\u4e1a\u54c1\uff08B2B\uff09\u7684\u91c7\u8d2d\u51b3\u7b56\u94fe\u6761\u901a\u5e38\u5f88\u957f\u4e14\u590d\u6742\u3002\u91c7\u8d2d\u603b\u76d1\u3001\u4f01\u4e1a\u8001\u677f\u8fd9\u7c7b\u201c\u51b3\u7b56\u8005\u201d\uff0c\u4ed6\u4eec\u66f4\u5173\u6ce8\u7684\u662f\u91c7\u8d2d\u6210\u672c\u3001\u6295\u8d44\u56de\u62a5\u7387\uff08ROI\uff09\u3001\u4ee5\u53ca\u65b9\u6848\u662f\u5426\u7b26\u5408\u516c\u53f8\u6218\u7565\u3002\u800c\u4ea7\u7ebf\u5de5\u4eba\u3001\u8bbe\u5907\u7ef4\u62a4\u5de5\u7a0b\u5e08\u8fd9\u7c7b\u201c\u4f7f\u7528\u8005\u201d\uff0c\u4ed6\u4eec\u5173\u5fc3\u7684\u662f\u8bbe\u5907\u662f\u5426\u6613\u4e8e\u64cd\u4f5c\u3001\u8fd0\u884c\u662f\u5426\u7a33\u5b9a\u3001\u7ef4\u62a4\u662f\u5426\u4fbf\u5229\u3002\u53ea\u542c\u51b3\u7b56\u8005\u7684\u58f0\u97f3\uff0c\u5f80\u5f80\u4f1a\u9020\u51fa\u201c\u770b\u4e0a\u53bb\u5f88\u7f8e\u201d\u4f46\u201c\u7528\u8d77\u6765\u5f88\u7cdf\u201d\u7684\u4ea7\u54c1\u3002<\/p>\n<p>\u4ea7\u54c1\u5373\u4fbf\u88ab\u6210\u529f\u91c7\u8d2d\uff0c\u5982\u679c\u4e00\u7ebf\u5458\u5de5\u4f7f\u7528\u4f53\u9a8c\u5dee\u3001\u6548\u7387\u4f4e\uff0c\u751a\u81f3\u4ea7\u751f\u62b5\u89e6\u60c5\u7eea\uff0c\u6700\u7ec8\u4f1a\u5bfc\u81f4\u8bbe\u5907\u7a3c\u52a8\u7387\u4f4e\u4e0b\u3002\u8fd9\u4e0d\u4ec5\u4f1a\u5f71\u54cd\u5ba2\u6237\u7684\u7eed\u8d2d\u51b3\u7b56\uff0c\u66f4\u4f1a\u901a\u8fc7\u5708\u5185\u53e3\u7891\u4f20\u64ad\uff0c\u5bf9\u54c1\u724c\u9020\u6210\u8d1f\u9762\u5f71\u54cd\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A1%88%E4%BE%8B%E5%88%86%E6%9E%90%EF%BC%9A%E6%9F%90%E5%8C%96%E5%B7%A5%E8%AE%BE%E5%A4%87%E4%BC%81%E4%B8%9A%E5%9B%A0%E2%80%9C%E6%93%8D%E4%BD%9C%E5%A4%8D%E6%9D%82%E2%80%9D%E8%A2%AB%E6%B7%98%E6%B1%B0\"><\/span>\u6848\u4f8b\u5206\u6790\uff1a\u67d0\u5316\u5de5\u8bbe\u5907\u4f01\u4e1a\u56e0\u201c\u64cd\u4f5c\u590d\u6742\u201d\u88ab\u6dd8\u6c70<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u5bb6\u5316\u5de5\u8bbe\u5907\u7684\u5236\u9020\u5546\uff0c\u5176\u4ea7\u54c1\u5728\u5404\u9879\u6280\u672f\u6307\u6807\u4e0a\u90fd\u5904\u4e8e\u884c\u4e1a\u9886\u5148\u5730\u4f4d\uff0c\u5e76\u56e0\u6b64\u6210\u529f\u4e2d\u6807\u4e86\u4e00\u5bb6\u5927\u578b\u5316\u5de5\u5382\u7684\u91c7\u8d2d\u8ba2\u5355\u3002<\/p>\n<p>\u7136\u800c\uff0c\u5728\u4ea7\u54c1\u8bbe\u8ba1\u9636\u6bb5\uff0c\u5de5\u7a0b\u5e08\u56e2\u961f\u8fc7\u4e8e\u8ffd\u6c42\u529f\u80fd\u7684\u5168\u9762\u548c\u6280\u672f\u7684\u5148\u8fdb\u6027\uff0c\u5bfc\u81f4\u8bbe\u5907\u7684\u64cd\u4f5c\u754c\u9762\u548c\u63a7\u5236\u903b\u8f91\u5f02\u5e38\u590d\u6742\uff0c\u5145\u6ee1\u4e86\u4e13\u4e1a\u672f\u8bed\u548c\u591a\u5c42\u7ea7\u83dc\u5355\u3002\u5bf9\u4e8e\u4e00\u7ebf\u64cd\u4f5c\u5de5\u4eba\u6765\u8bf4\uff0c\u5b66\u4e60\u6210\u672c\u6781\u9ad8\uff0c\u8bef\u64cd\u4f5c\u9891\u53d1\uff0c\u76f4\u63a5\u5bfc\u81f4\u8bbe\u5907\u7684\u5b9e\u9645\u7a3c\u52a8\u7387\u8fdc\u4f4e\u4e8e\u5408\u540c\u9884\u671f\u3002<\/p>\n<p>\u7ed3\u679c\uff0c\u5728\u4e0b\u4e00\u8f6e\u7684\u91c7\u8d2d\u4e2d\uff0c\u5c3d\u7ba1\u7ade\u4e89\u5bf9\u624b\u7684\u4ea7\u54c1\u5728\u67d0\u4e9b\u6280\u672f\u53c2\u6570\u4e0a\u5e76\u4e0d\u5360\u4f18\uff0c\u4f46\u5ba2\u6237\u6700\u7ec8\u9009\u62e9\u4e86\u90a3\u5bb6\u64cd\u4f5c\u754c\u9762\u66f4\u7b80\u6d01\u3001\u6d41\u7a0b\u66f4\u6e05\u6670\u7684\u4f9b\u5e94\u5546\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%AD%A3%E7%A1%AE%E5%AE%9E%E8%B7%B5%EF%BC%9A%E7%BB%98%E5%88%B6%E5%AE%A2%E6%88%B7%E2%80%9C%E5%86%B3%E7%AD%96%E5%8D%95%E5%85%83%E5%9C%B0%E5%9B%BE%E2%80%9D%EF%BC%88DMU_Map%EF%BC%89\"><\/span>\u6b63\u786e\u5b9e\u8df5\uff1a\u7ed8\u5236\u5ba2\u6237\u201c\u51b3\u7b56\u5355\u5143\u5730\u56fe\u201d\uff08DMU Map\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u7cfb\u7edf\u6027\u5730\u89e3\u51b3\u8fd9\u4e2a\u95ee\u9898\uff0c\u5c31\u5fc5\u987b\u5bf9\u5ba2\u6237\u5185\u90e8\u7684\u91c7\u8d2d\u51b3\u7b56\u5355\u5143\uff08Decision Making Unit\uff09\u8fdb\u884c\u5206\u6790\u3002<\/p>\n<p><strong>\u987e\u95ee\u5efa\u8bae\uff1a<\/strong><\/p>\n<ol>\n<li><strong>\u8bc6\u522b\u5173\u952e\u89d2\u8272\uff1a<\/strong> \u5728\u4e00\u4e2a\u5178\u578b\u7684\u91c7\u8d2d\u9879\u76ee\u4e2d\uff0c\u901a\u5e38\u5305\u542b\u4ee5\u4e0b\u89d2\u8272\uff1a\u53d1\u8d77\u8005\uff08\u7b2c\u4e00\u4e2a\u63d0\u51fa\u9700\u6c42\u7684\u4eba\uff09\u3001\u4f7f\u7528\u8005\uff08\u6700\u7ec8\u64cd\u4f5c\u4ea7\u54c1\u7684\u4eba\uff09\u3001\u5f71\u54cd\u8005\uff08\u5982\u6280\u672f\u987e\u95ee\uff09\u3001\u51b3\u7b56\u8005\uff08\u6709\u6700\u7ec8\u51b3\u5b9a\u6743\u7684\u4eba\uff09\u3001\u8d2d\u4e70\u8005\uff08\u8d1f\u8d23\u5177\u4f53\u91c7\u8d2d\u6d41\u7a0b\u7684\u4eba\uff09\u3001\u628a\u5173\u8005\uff08\u5982IT\u90e8\u95e8\uff0c\u63a7\u5236\u4fe1\u606f\u6d41\uff09\u3002\u60a8\u9700\u8981\u6e05\u6670\u5730\u8bc6\u522b\u51fa\u8fd9\u4e9b\u89d2\u8272\u3002<\/li>\n<li><strong>\u8fdb\u884c\u5dee\u5f02\u5316\u8bbf\u8c08\uff1a<\/strong> \u9488\u5bf9\u4e0d\u540c\u89d2\u8272\uff0c\u8bbe\u8ba1\u5b8c\u5168\u4e0d\u540c\u7684\u8bbf\u8c08\u63d0\u7eb2\uff0c\u5173\u6ce8\u4ed6\u4eec\u5404\u81ea\u7684\u5229\u76ca\u70b9\u3002\n<ul>\n<li><strong>\u95ee\u51b3\u7b56\u8005\uff1a<\/strong> \u201c\u8fd9\u4e2a\u89e3\u51b3\u65b9\u6848\u5c06\u5982\u4f55\u5e2e\u52a9\u60a8\u5b9e\u73b0\u5e74\u5ea6\u7684\u4e1a\u52a1\u76ee\u6807\uff08\u5982\u964d\u672c3%\u3001\u589e\u65485%\uff09\uff1f\u201d<\/li>\n<li><strong>\u95ee\u4f7f\u7528\u8005\uff1a<\/strong> \u201c\u5728\u60a8\u65e5\u5e38\u5de5\u4f5c\u4e2d\uff0c\u54ea\u4e2a\u6b65\u9aa4\u6700\u8017\u8d39\u60a8\u7684\u65f6\u95f4\uff1f\u201d\u201c\u60a8\u89c9\u5f97\u76ee\u524d\u7684\u64cd\u4f5c\u6d41\u7a0b\u6709\u54ea\u4e9b\u53ef\u4ee5\u6539\u8fdb\u7684\u5730\u65b9\uff1f\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"%E8%AF%AF%E5%8C%BA%E5%9B%9B%EF%BC%9A%E7%94%A8%E5%AF%B9%E5%BE%85%E6%B6%88%E8%B4%B9%E5%93%81%EF%BC%88B2C%EF%BC%89%E7%9A%84%E6%80%9D%E8%B7%AF%E5%88%86%E6%9E%90%E5%B7%A5%E4%B8%9A%E5%93%81%EF%BC%88B2B%EF%BC%89%E5%AE%A2%E6%88%B7\"><\/span>\u8bef\u533a\u56db\uff1a\u7528\u5bf9\u5f85\u6d88\u8d39\u54c1\uff08B2C\uff09\u7684\u601d\u8def\u5206\u6790\u5de5\u4e1a\u54c1\uff08B2B\uff09\u5ba2\u6237<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E6%98%AF%E4%B8%80%E4%B8%AA%E8%87%B4%E5%91%BD%E9%94%99%E8%AF%AF%EF%BC%9F-4\"><\/span>\u4e3a\u4ec0\u4e48\u8fd9\u662f\u4e00\u4e2a\u81f4\u547d\u9519\u8bef\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5f88\u591a\u4ece\u6d88\u8d39\u54c1\u9886\u57df\u8f6c\u578b\u5230\u5de5\u4e1a\u54c1\u9886\u57df\u7684\u4ea7\u54c1\u6216\u5e02\u573a\u4eba\u5458\uff0c\u4f1a\u4e60\u60ef\u6027\u5730\u6cbf\u7528\u8fc7\u53bb\u7684\u601d\u7ef4\u6a21\u5f0f\u548c\u5de5\u5177\uff0c\u4f46\u8fd9\u5728B2B\u5e02\u573a\u662f\u884c\u4e0d\u901a\u7684\u3002\u4e24\u8005\u5b58\u5728\u6839\u672c\u5dee\u5f02\uff1a<\/p>\n<ul>\n<li><strong>\u51b3\u7b56\u903b\u8f91\u4e0d\u540c\uff1a<\/strong> B2C\u51b3\u7b56\u53d7\u60c5\u611f\u3001\u54c1\u724c\u3001\u793e\u4ea4\u5f71\u54cd\u8f83\u5927\uff0c\u53ef\u80fd\u5b58\u5728\u51b2\u52a8\u6d88\u8d39\u3002B2B\u51b3\u7b56\u5219\u662f\u9ad8\u5ea6\u7406\u6027\u7684\u96c6\u4f53\u884c\u4e3a\uff0c\u5468\u671f\u957f\uff0c\u6781\u5176\u770b\u91cdROI\u548c\u4e1a\u52a1\u4ef7\u503c\u3002<\/li>\n<li><strong>\u5ba2\u6237\u6570\u91cf\u7ea7\u4e0d\u540c\uff1a<\/strong> B2B\u5ba2\u6237\u6570\u91cf\u5c11\uff0c\u4f46\u5ba2\u5355\u4ef7\u6781\u9ad8\uff0c\u6bcf\u4e00\u4e2a\u5ba2\u6237\u7684\u4ef7\u503c\u90fd\u4e3e\u8db3\u8f7b\u91cd\u3002\u8fd9\u610f\u5473\u7740\u6df1\u5ea6\u5173\u7cfb\u6bd4\u5e7f\u5ea6\u8986\u76d6\u66f4\u91cd\u8981\u3002<\/li>\n<li><strong>\u9700\u6c42\u672c\u8d28\u4e0d\u540c\uff1a<\/strong> B2B\u5ba2\u6237\u8d2d\u4e70\u60a8\u7684\u4ea7\u54c1\uff0c\u662f\u5c06\u5176\u4f5c\u4e3a\u201c\u751f\u4ea7\u8d44\u6599\u201d\u7684\u4e00\u90e8\u5206\u3002\u4ed6\u4eec\u8d2d\u4e70\u7684\u4e0d\u662f\u4ea7\u54c1\u672c\u8eab\uff0c\u800c\u662f\u8d2d\u4e70\u4e00\u79cd\u201c\u80fd\u529b\u201d\uff0c\u7528\u4ee5\u5e2e\u52a9\u4ed6\u4eec\u66f4\u597d\u5730\u670d\u52a1\u4e8e\u4ed6\u4eec\u81ea\u5df1\u7684\u5ba2\u6237\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A1%88%E4%BE%8B%E5%88%86%E6%9E%90%EF%BC%9A%E5%B7%A5%E4%B8%9A%E4%BC%A0%E6%84%9F%E5%99%A8%E5%88%B6%E9%80%A0%E5%95%86%E7%9A%84%E5%B8%82%E5%9C%BA%E8%B0%83%E7%A0%94%E5%A4%B1%E8%B4%A5\"><\/span>\u6848\u4f8b\u5206\u6790\uff1a\u5de5\u4e1a\u4f20\u611f\u5668\u5236\u9020\u5546\u7684\u5e02\u573a\u8c03\u7814\u5931\u8d25<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u5bb6\u5de5\u4e1a\u4f20\u611f\u5668\u5236\u9020\u5546\uff0c\u4e3a\u4e86\u89e3\u5e02\u573a\u5bf9\u65b0\u4ea7\u54c1\u7684\u9700\u6c42\uff0c\u6548\u4eff\u6d88\u8d39\u54c1\u884c\u4e1a\u7684\u505a\u6cd5\uff0c\u8bbe\u8ba1\u4e86\u4e00\u4efd\u8be6\u7ec6\u7684\u7ebf\u4e0a\u95ee\u5377\uff0c\u5e76\u901a\u8fc7\u884c\u4e1a\u5a92\u4f53\u6e20\u9053\u8fdb\u884c\u4e86\u5927\u89c4\u6a21\u6295\u653e\u3002<\/p>\n<p>\u7ed3\u679c\u53ef\u60f3\u800c\u77e5\u3002\u95ee\u5377\u56de\u6536\u7387\u6781\u4f4e\uff0c\u4e14\u6536\u56de\u7684\u95ee\u5377\u4e2d\u6709\u6548\u4fe1\u606f\u5be5\u5be5\u65e0\u51e0\u3002\u95ee\u5377\u4e2d\u7684\u95ee\u9898\uff0c\u5982\u201c\u60a8\u66f4\u559c\u6b22\u54ea\u79cd\u4ea7\u54c1\u5916\u89c2\u8bbe\u8ba1\uff1f\u201d\uff0c\u5bf9\u4e8e\u5de5\u7a0b\u5e08\u548c\u91c7\u8d2d\u51b3\u7b56\u8005\u6765\u8bf4\u6beb\u65e0\u610f\u4e49\u3002\u4ed6\u4eec\u66f4\u5173\u5fc3\u7684\u662f\u4f20\u611f\u5668\u7684\u6d4b\u91cf\u7cbe\u5ea6\u3001\u5728\u4e25\u82db\u73af\u5883\u4e0b\u7684\u7a33\u5b9a\u6027\u3001\u4ee5\u53ca\u4e0e\u73b0\u6709PLC\u7cfb\u7edf\u7684\u517c\u5bb9\u6027\u3002\u57fa\u4e8e\u8fd9\u4efd\u65e0\u6548\u95ee\u5377\u5f00\u53d1\u51fa\u7684\u6240\u8c13\u201c\u4e2a\u6027\u5316\u5916\u89c2\u201d\u65b0\u4ea7\u54c1\uff0c\u6700\u7ec8\u65e0\u4eba\u95ee\u6d25\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%AD%A3%E7%A1%AE%E5%AE%9E%E8%B7%B5%EF%BC%9A%E8%81%9A%E7%84%A6%E2%80%9C%E5%AE%A2%E6%88%B7%E7%9A%84%E5%AE%A2%E6%88%B7%E2%80%9D%EF%BC%8C%E8%BF%9B%E8%A1%8C%E4%BB%B7%E5%80%BC%E9%93%BE%E5%88%86%E6%9E%90\"><\/span>\u6b63\u786e\u5b9e\u8df5\uff1a\u805a\u7126\u201c\u5ba2\u6237\u7684\u5ba2\u6237\u201d\uff0c\u8fdb\u884c\u4ef7\u503c\u94fe\u5206\u6790<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B2B\u9700\u6c42\u5206\u6790\u7684\u6838\u5fc3\uff0c\u662f\u7406\u89e3\u60a8\u7684\u5ba2\u6237\u5982\u4f55\u5728\u4ed6\u7684\u4ef7\u503c\u94fe\u4e2d\u521b\u9020\u4ef7\u503c\u3002<\/p>\n<p><strong>\u987e\u95ee\u5efa\u8bae\uff1a<\/strong><\/p>\n<ol>\n<li><strong>\u8fdb\u884c\u6df1\u5ea6\u8bbf\u8c08\u800c\u975e\u5e7f\u5ea6\u95ee\u5377\uff1a<\/strong> \u4e0e\u5176\u5e7f\u6492\u7f51\uff0c\u4e0d\u5982\u7cbe\u5fc3\u6311\u900910-15\u5bb6\u8986\u76d6\u4e0d\u540c\u89c4\u6a21\u3001\u4e0d\u540c\u7ec6\u5206\u9886\u57df\u7684\u5178\u578b\u5ba2\u6237\uff0c\u8fdb\u884c\u4e00\u5230\u4e24\u5c0f\u65f6\u7684\u6df1\u5ea6\u3001\u534a\u7ed3\u6784\u5316\u8bbf\u8c08\u3002<\/li>\n<li><strong>\u5206\u6790\u4ef7\u503c\u94fe\uff1a<\/strong> \u60a8\u7684\u601d\u8003\u8def\u5f84\u5e94\u8be5\u662f\uff1a\u201c\u6211\u7684\u4ea7\u54c1\uff0c\u5982\u4f55\u5e2e\u52a9\u6211\u7684\u5ba2\u6237\uff0c\u63d0\u5347\u4ed6\u81ea\u5df1\u4ea7\u54c1\u7684\u5e02\u573a\u7ade\u4e89\u529b\uff0c\u6216\u8005\u5982\u4f55\u4f18\u5316\u4ed6\u7684\u751f\u4ea7\u6d41\u7a0b\uff0c\u8ba9\u4ed6\u80fd\u66f4\u597d\u5730\u670d\u52a1\u4e8e\u4ed6\u7684\u5ba2\u6237\uff1f\u201d<\/li>\n<li><strong>\u5173\u6ce8\u201c\u603b\u62e5\u6709\u6210\u672c\u201d\uff08TCO\uff09\uff1a<\/strong> B2B\u5ba2\u6237\u7684\u8003\u91cf\u7edd\u4e0d\u4ec5\u9650\u4e8e\u91c7\u8d2d\u4ef7\u683c\u3002\u60a8\u9700\u8981\u5e2e\u52a9\u5ba2\u6237\u7b97\u4e00\u7b14\u603b\u8d26\uff0c\u8fd9\u5305\u62ec\u4e86\u8bbe\u5907\u7684\u4f7f\u7528\u3001\u8fd0\u8425\u3001\u7ef4\u62a4\u3001\u57f9\u8bad\u3001\u4ee5\u53ca\u6f5c\u5728\u7684\u505c\u673a\u635f\u5931\u7b49\u6240\u6709\u9690\u6027\u6210\u672c\u3002<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"%E8%AF%AF%E5%8C%BA%E4%BA%94%EF%BC%9A%E7%BC%BA%E4%B9%8F%E7%B3%BB%E7%BB%9F%E6%80%A7%E6%B5%81%E7%A8%8B%EF%BC%8C%E5%88%86%E6%9E%90%E5%81%9C%E7%95%99%E5%9C%A8%E2%80%9C%E6%8B%8D%E8%84%91%E8%A2%8B%E2%80%9D%E7%9A%84%E5%AE%9A%E6%80%A7%E9%98%B6%E6%AE%B5\"><\/span>\u8bef\u533a\u4e94\uff1a\u7f3a\u4e4f\u7cfb\u7edf\u6027\u6d41\u7a0b\uff0c\u5206\u6790\u505c\u7559\u5728\u201c\u62cd\u8111\u888b\u201d\u7684\u5b9a\u6027\u9636\u6bb5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"%E4%B8%BA%E4%BB%80%E4%B9%88%E8%BF%99%E6%98%AF%E4%B8%80%E4%B8%AA%E8%87%B4%E5%91%BD%E9%94%99%E8%AF%AF%EF%BC%9F-5\"><\/span>\u4e3a\u4ec0\u4e48\u8fd9\u662f\u4e00\u4e2a\u81f4\u547d\u9519\u8bef\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5982\u679c\u9700\u6c42\u5206\u6790\u5de5\u4f5c\u6ca1\u6709\u4e00\u4e2a\u6807\u51c6\u4f5c\u4e1a\u7a0b\u5e8f\uff08SOP\uff09\uff0c\u90a3\u4e48\u5b83\u5c06\u9ad8\u5ea6\u4f9d\u8d56\u4e8e\u4e2a\u522b\u8d44\u6df1\u5458\u5de5\u7684\u7ecf\u9a8c\u3002\u8fd9\u4f1a\u5e26\u6765\u4e09\u4e2a\u95ee\u9898\uff1a\u4e00\u662f\u65e0\u6cd5\u91cf\u5316\u4e0e\u6392\u5e8f\uff0c\u5f53\u9762\u5bf9\u4e0a\u767e\u6761\u9700\u6c42\u65f6\uff0c\u4f18\u5148\u7ea7\u7684\u786e\u5b9a\u5f80\u5f80\u53d6\u51b3\u4e8e\u8c01\u7684\u804c\u4f4d\u9ad8\u6216\u58f0\u97f3\u5927\uff1b\u4e8c\u662f\u8fc7\u7a0b\u65e0\u6cd5\u590d\u5236\uff0c\u4e00\u65e6\u6838\u5fc3\u5458\u5de5\u79bb\u804c\uff0c\u6574\u4e2a\u9700\u6c42\u5206\u6790\u5de5\u4f5c\u53ef\u80fd\u9677\u5165\u6df7\u4e71\uff1b\u4e09\u662f\u7ed3\u679c\u65e0\u6cd5\u9a8c\u8bc1\uff0c\u65b0\u4ea7\u54c1\u4e0a\u5e02\u540e\uff0c\u5982\u679c\u8868\u73b0\u4e0d\u4f73\uff0c\u5f88\u96be\u590d\u76d8\u5230\u5e95\u662f\u54ea\u4e2a\u73af\u8282\u7684\u9700\u6c42\u5224\u65ad\u51fa\u4e86\u95ee\u9898\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%A1%88%E4%BE%8B%E5%88%86%E6%9E%90%EF%BC%9A%E4%B8%80%E5%AE%B6%E4%B8%93%E7%94%A8%E8%AE%BE%E5%A4%87%E5%88%B6%E9%80%A0%E5%95%86%E7%9A%84%E2%80%9C%E5%8A%9F%E8%83%BD%E9%80%89%E6%8B%A9%E5%9B%B0%E9%9A%BE%E7%97%87%E2%80%9D\"><\/span>\u6848\u4f8b\u5206\u6790\uff1a\u4e00\u5bb6\u4e13\u7528\u8bbe\u5907\u5236\u9020\u5546\u7684\u201c\u529f\u80fd\u9009\u62e9\u56f0\u96be\u75c7\u201d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u5bb6\u516c\u53f8\u7684\u4ea7\u54c1\u56e2\u961f\u901a\u8fc7\u5404\u79cd\u6e20\u9053\u6536\u96c6\u4e86\u4e0a\u767e\u6761\u6765\u81ea\u4e0d\u540c\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u4ece\u201c\u589e\u52a0\u4e00\u4e2a\u62a5\u8868\u201d\u5230\u201c\u6539\u53d8\u8bbe\u5907\u989c\u8272\u201d\u4e94\u82b1\u516b\u95e8\u3002\u4f46\u5728\u51e0\u6b21\u4ea7\u54c1\u89c4\u5212\u4f1a\u4e0a\uff0c\u56e2\u961f\u6210\u5458\u4e3a\u201c\u4e0b\u4e00\u4e2a\u7248\u672c\u5230\u5e95\u5e94\u8be5\u505a\u54ea\u4e9b\u529f\u80fd\u201d\u4e89\u8bba\u4e0d\u4f11\uff0c\u6ca1\u6709\u6570\u636e\u652f\u6491\uff0c\u8c01\u4e5f\u8bf4\u670d\u4e0d\u4e86\u8c01\u3002<\/p>\n<p>\u6700\u7ec8\uff0c\u4e3a\u4e86\u5e73\u8861\u5404\u65b9\u610f\u89c1\uff0c\u4ed6\u4eec\u9009\u62e9\u4e86\u4e00\u4e2a\u201c\u6298\u4e2d\u201d\u65b9\u6848\uff0c\u8bd5\u56fe\u6ee1\u8db3\u5c3d\u53ef\u80fd\u591a\u7684\u9700\u6c42\u3002\u7ed3\u679c\uff0c\u65b0\u4ea7\u54c1\u6210\u4e86\u4e00\u4e2a\u201c\u56db\u4e0d\u50cf\u201d\uff0c\u6ca1\u6709\u4efb\u4f55\u7a81\u51fa\u7684\u4eae\u70b9\uff0c\u5e02\u573a\u7ade\u4e89\u529b\u53cd\u800c\u4e0b\u964d\u4e86\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%AD%A3%E7%A1%AE%E5%AE%9E%E8%B7%B5%EF%BC%9A%E5%BC%95%E5%85%A5%E7%BB%93%E6%9E%84%E5%8C%96%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%E4%B8%8E%E6%8E%92%E5%BA%8F%E6%A8%A1%E5%9E%8B\"><\/span>\u6b63\u786e\u5b9e\u8df5\uff1a\u5f15\u5165\u7ed3\u6784\u5316\u9700\u6c42\u5206\u6790\u4e0e\u6392\u5e8f\u6a21\u578b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5c06\u5b9a\u6027\u7684\u9700\u6c42\u63cf\u8ff0\uff0c\u8f6c\u5316\u4e3a\u53ef\u8bc4\u4f30\u3001\u53ef\u6392\u5e8f\u7684\u91cf\u5316\u6307\u6807\uff0c\u662f\u8d70\u51fa\u201c\u62cd\u8111\u888b\u201d\u56f0\u5883\u7684\u5173\u952e\u3002<\/p>\n<p><strong>\u987e\u95ee\u5efa\u8bae\uff1a<\/strong><\/p>\n<ol>\n<li><strong>\u5f15\u5165KANO\u6a21\u578b\uff1a<\/strong> \u5c06\u6536\u96c6\u5230\u7684\u9700\u6c42\u5206\u4e3a\u4e09\u7c7b\uff1a\u57fa\u672c\u578b\u9700\u6c42\uff08\u6ca1\u6709\u4f1a\u975e\u5e38\u4e0d\u6ee1\uff09\u3001\u671f\u671b\u578b\u9700\u6c42\uff08\u6709\u4f1a\u66f4\u6ee1\u610f\uff09\u3001\u9b45\u529b\u578b\u9700\u6c42\uff08\u610f\u60f3\u4e0d\u5230\u7684\u60ca\u559c\uff09\u3002\u60a8\u7684\u9996\u8981\u4efb\u52a1\u662f\u786e\u4fdd\u6ee1\u8db3\u6240\u6709\u57fa\u672c\u578b\u9700\u6c42\u3002<\/li>\n<li><strong>\u8fd0\u7528MoSCoW\u6cd5\u5219\uff1a<\/strong> \u5728\u4ea7\u54c1\u89c4\u5212\u65f6\uff0c\u5c06\u9700\u6c42\u6e05\u5355\u5212\u5206\u4e3a\u56db\u4e2a\u7b49\u7ea7\uff1a\u5fc5\u987b\u6709\uff08Must-have\uff09\u3001\u5e94\u8be5\u6709\uff08Should-have\uff09\u3001\u53ef\u4ee5\u6709\uff08Could-have\uff09\u548c\u672c\u6b21\u4e0d\u4f1a\u6709\uff08Won't-have\uff09\u3002\u8fd9\u6709\u52a9\u4e8e\u56e2\u961f\u805a\u7126\u6838\u5fc3\u529f\u80fd\u3002<\/li>\n<li><strong>\u5efa\u7acb\u9700\u6c42\u8bc4\u5206\u5361\uff1a<\/strong> \u8bbe\u8ba1\u4e00\u4e2a\u91cf\u5316\u8bc4\u5206\u6a21\u578b\u3002\u4ece\u5ba2\u6237\u4ef7\u503c\u3001\u5e02\u573a\u89c4\u6a21\u3001\u6280\u672f\u5b9e\u73b0\u96be\u5ea6\u3001\u4e0e\u516c\u53f8\u6218\u7565\u5339\u914d\u5ea6\u7b49\u591a\u4e2a\u7ef4\u5ea6\uff0c\u4e3a\u6bcf\u4e00\u9879\u5f85\u529e\u9700\u6c42\u6253\u5206\u3002\u6700\u7ec8\uff0c\u5f97\u5206\u6700\u9ad8\u7684\u5c06\u662f\u4f18\u5148\u7ea7\u6700\u9ad8\u7684\u9700\u6c42\u3002<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"%E7%AB%8B%E5%8D%B3%E8%A1%8C%E5%8A%A8%EF%BC%9A%E4%B8%8B%E8%BD%BD%E6%82%A8%E7%9A%84%E4%B8%93%E5%B1%9E%E3%80%8A%E5%88%B6%E9%80%A0%E4%B8%9A%E5%AE%A2%E6%88%B7%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%E8%87%AA%E6%9F%A5%E6%B8%85%E5%8D%95%E3%80%8B\"><\/span>\u7acb\u5373\u884c\u52a8\uff1a\u4e0b\u8f7d\u60a8\u7684\u4e13\u5c5e\u300a\u5236\u9020\u4e1a\u5ba2\u6237\u9700\u6c42\u5206\u6790\u81ea\u67e5\u6e05\u5355\u300b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e3a\u4e86\u5e2e\u52a9\u60a8\u5c06\u7406\u8bba\u8f6c\u5316\u4e3a\u884c\u52a8\uff0c\u6211\u4eec\u4e3a\u60a8\u51c6\u5907\u4e86\u4e00\u4efd\u8be6\u7ec6\u7684\u81ea\u67e5\u6e05\u5355\u3002\u5b83\u5c06\u5f15\u5bfc\u60a8\u7cfb\u7edf\u6027\u5730\u5ba1\u89c6\u548c\u4f18\u5316\u5f53\u524d\u7684\u9700\u6c42\u5206\u6790\u6d41\u7a0b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%B8%85%E5%8D%95%E5%8C%85%E5%90%AB%EF%BC%9A\"><\/span>\u6e05\u5355\u5305\u542b\uff1a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>\u5ba2\u6237\u8bbf\u8c08\u524d\u7684\u51c6\u5907\u6e05\u5355<\/li>\n<li>\u8bc6\u522bB2B\u51b3\u7b56\u94fe\u5173\u952e\u89d2\u8272\u7684\u6a21\u677f<\/li>\n<li>10\u4e2a\u6316\u6398\u5ba2\u6237\u5e95\u5c42\u9700\u6c42\u7684\u6838\u5fc3\u95ee\u9898<\/li>\n<li>\u9700\u6c42\u4f18\u5148\u7ea7\u91cf\u5316\u8bc4\u5206\u8868\u793a\u8303<\/li>\n<\/ul>\n<p>[\u70b9\u51fb\u6b64\u5904\uff0c\u83b7\u53d6PDF\u6e05\u5355\uff0c\u8ba9\u60a8\u7684\u6bcf\u4e00\u6b21\u5206\u6790\u90fd\u6709\u7684\u653e\u77e2]<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8E%E5%88%B6%E9%80%A0%E4%B8%9A%E5%AE%A2%E6%88%B7%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98_FAQ\"><\/span>\u5173\u4e8e\u5236\u9020\u4e1a\u5ba2\u6237\u9700\u6c42\u5206\u6790\u7684\u5e38\u89c1\u95ee\u9898 (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"%E5%A6%82%E4%BD%95%E5%9C%A8%E5%88%B6%E9%80%A0%E4%B8%9A%E4%B8%AD%E8%BF%9B%E8%A1%8C%E6%9C%89%E6%95%88%E7%9A%84%E5%AE%A2%E6%88%B7%E8%AE%BF%E8%B0%88%EF%BC%9F\"><\/span>\u5982\u4f55\u5728\u5236\u9020\u4e1a\u4e2d\u8fdb\u884c\u6709\u6548\u7684\u5ba2\u6237\u8bbf\u8c08\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5173\u952e\u5728\u4e8e\u201c\u8d70\u51fa\u53bb\u201d\uff0c\u5230\u5ba2\u6237\u7684\u5b9e\u9645\u5de5\u4f5c\u573a\u666f\u4e2d\u53bb\uff0c\u4f8b\u5982\u8f66\u95f4\u3001\u4ed3\u5e93\u6216\u5b9e\u9a8c\u5ba4\u3002\u8bbf\u8c08\u524d\uff0c\u5fc5\u987b\u505a\u597d\u529f\u8bfe\uff0c\u81f3\u5c11\u8981\u5bf9\u5ba2\u6237\u6240\u5728\u7684\u884c\u4e1a\u3001\u6838\u5fc3\u5de5\u827a\u6d41\u7a0b\u548c\u516c\u5f00\u4fe1\u606f\u4e2d\u7684\u57fa\u672c\u75db\u70b9\u6709\u6240\u4e86\u89e3\u3002\u8bbf\u8c08\u65f6\uff0c\u575a\u6301\u201c\u591a\u542c\u5c11\u8bf4\u201d\uff0c\u4ee5\u5f00\u653e\u5f0f\u95ee\u9898\u5f15\u5bfc\u5bf9\u65b9\u5206\u4eab\u5177\u4f53\u7684\u6545\u4e8b\u548c\u6848\u4f8b\uff0c\u800c\u975e\u7b80\u5355\u7684\u201c\u662f\u201d\u6216\u201c\u5426\u201d\u3002\u6700\u540e\uff0c\u786e\u4fdd\u60a8\u7684\u8bbf\u8c08\u5bf9\u8c61\u80fd\u591f\u8986\u76d6\u51b3\u7b56\u94fe\u4e0a\u7684\u591a\u4e2a\u5173\u952e\u89d2\u8272\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u91c7\u8d2d\u6216\u7ba1\u7406\u5c42\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"%E6%9C%89%E5%93%AA%E4%BA%9B%E5%B7%A5%E5%85%B7%E5%8F%AF%E4%BB%A5%E8%BE%85%E5%8A%A9%E8%BF%9B%E8%A1%8CB2B%E5%AE%A2%E6%88%B7%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%EF%BC%9F\"><\/span>\u6709\u54ea\u4e9b\u5de5\u5177\u53ef\u4ee5\u8f85\u52a9\u8fdb\u884cB2B\u5ba2\u6237\u9700\u6c42\u5206\u6790\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>CRM\u7cfb\u7edf\uff1a<\/strong> \u5982\u7eb7\u4eab\u9500\u5ba2CRM\uff0c\u7528\u4e8e\u7cfb\u7edf\u6027\u5730\u6c47\u96c6\u548c\u7ba1\u7406\u6765\u81ea\u9500\u552e\u3001\u5e02\u573a\u3001\u670d\u52a1\u7b49\u6240\u6709\u89e6\u70b9\u7684\u5ba2\u6237\u53cd\u9988\uff0c\u5f62\u6210\u7edf\u4e00\u7684\u9700\u6c42\u6c60\u3002<\/li>\n<li><strong>\u5728\u7ebf\u534f\u4f5c\u767d\u677f\uff08\u5982Miro\uff09\uff1a<\/strong> 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id=\"%E5%A6%82%E4%BD%95%E5%B9%B3%E8%A1%A1%E4%B8%8D%E5%90%8C%E5%AE%A2%E6%88%B7%EF%BC%88%E5%A6%82%E5%A4%A7%E5%AE%A2%E6%88%B7%E4%B8%8E%E4%B8%AD%E5%B0%8F%E5%AE%A2%E6%88%B7%EF%BC%89%E4%B9%8B%E9%97%B4%E7%9A%84%E7%9F%9B%E7%9B%BE%E9%9C%80%E6%B1%82%EF%BC%9F\"><\/span>\u5982\u4f55\u5e73\u8861\u4e0d\u540c\u5ba2\u6237\uff08\u5982\u5927\u5ba2\u6237\u4e0e\u4e2d\u5c0f\u5ba2\u6237\uff09\u4e4b\u95f4\u7684\u77db\u76fe\u9700\u6c42\uff1f<span 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class=\"ez-toc-section\" id=\"%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%E7%9A%84%E9%A2%91%E7%8E%87%E5%BA%94%E8%AF%A5%E6%98%AF%E5%A4%9A%E4%B9%85%E4%B8%80%E6%AC%A1%EF%BC%9F\"><\/span>\u9700\u6c42\u5206\u6790\u7684\u9891\u7387\u5e94\u8be5\u662f\u591a\u4e45\u4e00\u6b21\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u9700\u6c42\u5206\u6790\u7edd\u4e0d\u662f\u4e00\u6b21\u6027\u7684\u9879\u76ee\uff0c\u800c\u662f\u4e00\u4e2a\u9700\u8981\u878d\u5165\u5230\u4f01\u4e1a\u8840\u6db2\u4e2d\u7684\u6301\u7eed\u6027\u6d41\u7a0b\u3002<\/p>\n<ul>\n<li><strong>\u6218\u7565\u5c42\u9762\uff1a<\/strong> \u6bcf\u5e74\u5e94\u81f3\u5c11\u8fdb\u884c1-2\u6b21\u7cfb\u7edf\u6027\u7684\u5e02\u573a\u548c\u5ba2\u6237\u6df1\u5ea6\u7814\u7a76\uff0c\u4ee5\u628a\u63e1\u5b8f\u89c2\u8d8b\u52bf\u548c\u7ade\u4e89\u683c\u5c40\u7684\u53d8\u5316\u3002<\/li>\n<li><strong>\u6218\u672f\u5c42\u9762\uff1a<\/strong> 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