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class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E8%AD%A6%E6%83%95%EF%BC%81%E7%89%A9%E6%B5%81%E4%BC%81%E4%B8%9A%E8%B4%A8%E9%87%8F%E5%BC%82%E5%B8%B8%E5%A4%84%E7%90%86%E7%9A%845%E5%A4%A7%E5%85%B8%E5%9E%8B%E8%AF%AF%E5%8C%BA\"><\/span>\u4e8c\u3001\u8b66\u60d5\uff01\u7269\u6d41\u4f01\u4e1a\u8d28\u91cf\u5f02\u5e38\u5904\u7406\u76845\u5927\u5178\u578b\u8bef\u533a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u770b\u6e05\u4e86\u73b0\u5b9e\u7684\u56f0\u5883\uff0c\u6211\u4eec\u66f4\u9700\u8981\u8b66\u60d5\u90a3\u4e9b\u6df1\u690d\u4e8e\u65e5\u5e38\u7ba1\u7406\u884c\u4e3a\u4e2d\u7684\u9519\u8bef\u8ba4\u77e5\u3002\u8fd9\u4e9b\u8bef\u533a\u5982\u540c\u6697\u7901\uff0c\u8ba9\u4f01\u4e1a\u5728\u6570\u5b57\u5316\u7684\u822a\u9053\u4e0a\u53cd\u590d\u6401\u6d45\uff0c\u59cb\u7ec8\u65e0\u6cd5\u62b5\u8fbe\u7cbe\u7ec6\u5316\u8fd0\u8425\u7684\u5f7c\u5cb8\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E8%AF%AF%E5%8C%BA%E4%B8%80%EF%BC%9A%E9%87%8D%E2%80%9C%E6%89%91%E7%81%AB%E2%80%9D%E8%BD%BB%E2%80%9C%E9%A2%84%E9%98%B2%E2%80%9D%E2%80%94%E2%80%94%E6%BB%A1%E8%B6%B3%E4%BA%8E%E8%A7%A3%E5%86%B3%E5%8D%95%E6%AC%A1%E4%BA%8B%E4%BB%B6%EF%BC%8C%E5%BF%BD%E8%A7%86%E6%A0%B9%E6%9C%AC%E5%8E%9F%E5%9B%A0%E5%88%86%E6%9E%90%EF%BC%8C%E5%AF%BC%E8%87%B4%E5%90%8C%E7%B1%BB%E9%97%AE%E9%A2%98%E5%8F%8D%E5%A4%8D%E5%8F%91%E7%94%9F%E3%80%82\"><\/span>1\u3001\u8bef\u533a\u4e00\uff1a\u91cd\u201c\u6251\u706b\u201d\u8f7b\u201c\u9884\u9632\u201d\u2014\u2014\u6ee1\u8db3\u4e8e\u89e3\u51b3\u5355\u6b21\u4e8b\u4ef6\uff0c\u5ffd\u89c6\u6839\u672c\u539f\u56e0\u5206\u6790\uff0c\u5bfc\u81f4\u540c\u7c7b\u95ee\u9898\u53cd\u590d\u53d1\u751f\u3002<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u662f\u6700\u666e\u904d\uff0c\u4e5f\u662f\u6700\u5177\u8ff7\u60d1\u6027\u7684\u8bef\u533a\u3002\u5f53\u5f02\u5e38\u53d1\u751f\u65f6\uff0c\u7ba1\u7406\u8005\u7684\u7b2c\u4e00\u53cd\u5e94\u5f80\u5f80\u662f\u201c\u5c3d\u5feb\u5e73\u606f\u4e8b\u6001\u201d\uff0c\u4f8b\u5982\uff0c\u5feb\u901f\u54cd\u5e94\u5ba2\u6237\u3001\u534f\u5546\u8d54\u507f\u65b9\u6848\u3002\u8fd9\u672c\u8eab\u6ca1\u6709\u9519\uff0c\u4f46\u5982\u679c\u5de5\u4f5c\u7684\u7ec8\u70b9\u5c31\u505c\u7559\u4e8e\u6b64\uff0c\u90a3\u5c31\u5927\u9519\u7279\u9519\u4e86\u3002\u8fd9\u79cd\u201c\u5934\u75db\u533b\u5934\uff0c\u811a\u75db\u533b\u811a\u201d\u7684\u601d\u7ef4\u6a21\u5f0f\uff0c\u672c\u8d28\u4e0a\u662f\u5728\u626e\u6f14\u201c\u6d88\u9632\u5458\u201d\u7684\u89d2\u8272\uff0c\u6ee1\u8db3\u4e8e\u6251\u706d\u773c\u524d\u7684\u706b\u707e\u3002\u7136\u800c\uff0c\u4ed6\u4eec\u5f88\u5c11\u4f1a\u53bb\u6df1\u7a76\u201c\u706b\u707e\u201d\u53d1\u751f\u7684\u6839\u672c\u539f\u56e0\uff1a\u662f\u5305\u88c5\u89c4\u8303\u6709\u95ee\u9898\uff1f\u662f\u7279\u5b9a\u7ebf\u8def\u7684\u88c5\u5378\u6d41\u7a0b\u5b58\u5728\u6f0f\u6d1e\uff1f\u8fd8\u662f\u67d0\u4e2a\u4f9b\u5e94\u5546\u7684\u670d\u52a1\u8d28\u91cf\u6301\u7eed\u4e0b\u6ed1\uff1f\u7531\u4e8e\u7f3a\u4e4f\u5bf9\u6839\u672c\u539f\u56e0\u7684\u5206\u6790\u548c\u8ffd\u6eaf\uff0c\u540c\u6837\u7684\u95ee\u9898\u5728\u4e0d\u540c\u7684\u65f6\u95f4\u3001\u4e0d\u540c\u7684\u5730\u70b9\u53cd\u590d\u4e0a\u6f14\uff0c\u4f01\u4e1a\u9677\u5165\u4e86\u201c\u89e3\u51b3\u95ee\u9898-\u51fa\u73b0\u95ee\u9898-\u518d\u89e3\u51b3\u95ee\u9898\u201d\u7684\u6076\u6027\u5faa\u73af\uff0c\u7ba1\u7406\u6210\u672c\u5c45\u9ad8\u4e0d\u4e0b\u3002<\/p>\n<h3><span 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class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u201c\u4f60\u9a6c\u4e0a\u8ddf\u8fdb\u4e00\u4e0b\u8fd9\u4e2a\u7834\u635f\uff01\u201d\uff0c\u201c\u90a3\u4e2a\u8d54\u507f\u7533\u8bf7\uff0c\u4e0b\u5348\u5f04\u597d\u7ed9\u6211\u3002\u201d\u5728\u8bb8\u591a\u4f01\u4e1a\uff0c\u6d41\u7a0b\u7684\u9a71\u52a8\u529b\u4e0d\u662f\u89c4\u8303\uff0c\u800c\u662f\u4e0a\u7ea7\u7684\u6307\u4ee4\u548c\u540c\u4e8b\u95f4\u7684\u53e3\u5934\u6c9f\u901a\u3002\u5fae\u4fe1\u7fa4\u91cc\u7684\u4e09\u8a00\u4e24\u8bed\u3001\u7535\u8bdd\u91cc\u7684\u4e00\u6b21\u6b21\u50ac\u4fc3\uff0c\u6784\u6210\u4e86\u5f02\u5e38\u5904\u7406\u7684\u4e3b\u7ebf\u3002\u8fd9\u79cd\u65b9\u5f0f\u770b\u4f3c\u654f\u6377\uff0c\u5b9e\u5219\u9690\u60a3\u91cd\u91cd\u3002\u4e00\u65b9\u9762\uff0c\u53e3\u5934\u548c\u5373\u65f6\u6d88\u606f\u6781\u6613\u9020\u6210\u4fe1\u606f\u9057\u6f0f\u548c\u7406\u89e3\u504f\u5dee\uff1b\u53e6\u4e00\u65b9\u9762\uff0c\u4e3a\u4e86\u6ee1\u8db3\u5f52\u6863\u8981\u6c42\uff0c\u5458\u5de5\u4e0d\u5f97\u4e0d\u5728\u4e8b\u540e\u82b1\u8d39\u5927\u91cf\u65f6\u95f4\u53bb\u201c\u8865\u201d\u5404\u79cd\u6d41\u7a0b\u5355\u636e\u548c\u62a5\u544a\u3002\u8fd9\u79cd\u201c\u5148\u65a9\u540e\u594f\u201d\u7684\u6a21\u5f0f\uff0c\u4e0d\u4ec5\u5bfc\u81f4\u8bb0\u5f55\u7684\u4fe1\u606f\u4e0e\u5b9e\u9645\u60c5\u51b5\u5b58\u5728\u504f\u5dee\uff0c\u4e25\u91cd\u5931\u771f\uff0c\u66f4\u8ba9\u5458\u5de5\u75b2\u4e8e\u5e94\u4ed8\u5f62\u5f0f\u4e3b\u4e49\u7684\u6587\u4e66\u5de5\u4f5c\uff0c\u6574\u4f53\u6548\u7387\u6781\u5176\u4f4e\u4e0b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3%E3%80%81%E8%AF%AF%E5%8C%BA%E4%B8%89%EF%BC%9A%E8%B4%A3%E4%BB%BB%E5%8F%98%E2%80%9C%E7%9A%AE%E7%90%83%E2%80%9D%EF%BC%8C%E9%83%A8%E9%97%A8%E9%97%B4%E2%80%9C%E4%BA%92%E8%B8%A2%E2%80%9D%E2%80%94%E2%80%94%E5%B0%86%E8%B4%A8%E9%87%8F%E9%97%AE%E9%A2%98%E8%A7%86%E4%B8%BA%E7%83%AB%E6%89%8B%E5%B1%B1%E8%8A%8B%EF%BC%8C%E7%BC%BA%E4%B9%8F%E6%98%8E%E7%A1%AE%E7%9A%84%E8%B4%A3%E4%BB%BB%E7%9F%A9%E9%98%B5%EF%BC%88RACI%EF%BC%89%E5%92%8C%E5%A4%84%E7%90%86%E6%97%B6%E6%95%88%EF%BC%88SLA%EF%BC%89%E7%BA%A6%E6%9D%9F%E3%80%82\"><\/span>3\u3001\u8bef\u533a\u4e09\uff1a\u8d23\u4efb\u53d8\u201c\u76ae\u7403\u201d\uff0c\u90e8\u95e8\u95f4\u201c\u4e92\u8e22\u201d\u2014\u2014\u5c06\u8d28\u91cf\u95ee\u9898\u89c6\u4e3a\u70eb\u624b\u5c71\u828b\uff0c\u7f3a\u4e4f\u660e\u786e\u7684\u8d23\u4efb\u77e9\u9635\uff08RACI\uff09\u548c\u5904\u7406\u65f6\u6548\uff08SLA\uff09\u7ea6\u675f\u3002<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5f53\u4e00\u4e2a\u5f02\u5e38\u5de5\u5355\u88ab\u521b\u5efa\u540e\uff0c\u5b83\u5728\u4f01\u4e1a\u5185\u90e8\u7684\u6d41\u8f6c\u8def\u5f84\uff0c\u6709\u65f6\u5c31\u50cf\u4e00\u4e2a\u88ab\u4f20\u6765\u4f20\u53bb\u7684\u201c\u76ae\u7403\u201d\u3002\u8fd0\u8425\u63a8\u7ed9\u4ed3\u50a8\uff0c\u4ed3\u50a8\u7529\u7ed9\u8fd0\u8f93\uff0c\u8fd0\u8f93\u53c8\u53ef\u80fd\u6307\u8d23\u662f\u5ba2\u6237\u5305\u88c5\u7684\u95ee\u9898\u3002\u4e3a\u4ec0\u4e48\u4f1a\u8fd9\u6837\uff1f\u56e0\u4e3a\u7f3a\u4e4f\u4e00\u4e2a\u7cfb\u7edf\u5316\u7684\u3001\u4e0d\u53ef\u63a8\u5378\u7684\u8d23\u4efb\u4f53\u7cfb\u3002\u4e00\u5957\u6709\u6548\u7684\u7ba1\u7406\u673a\u5236\uff0c\u5fc5\u987b\u5728\u6d41\u7a0b\u8bbe\u8ba1\u4e4b\u521d\u5c31\u660e\u786e\u6bcf\u4e2a\u73af\u8282\u7684\u8d23\u4efb\u77e9\u9635\uff1a\u8c01\u662f\u8d1f\u8d23\u4eba\uff08Responsible\uff09\uff0c\u8c01\u662f\u6279\u51c6\u4eba\uff08Accountable\uff09\uff0c\u8c01\u9700\u8981\u88ab\u54a8\u8be2\uff08Consulted\uff09\uff0c\u8c01\u9700\u8981\u88ab\u544a\u77e5\uff08Informed\uff09\u3002\u540c\u65f6\uff0c\u5fc5\u987b\u4e3a\u4e0d\u540c\u7c7b\u578b\u3001\u4e0d\u540c\u7b49\u7ea7\u7684\u5f02\u5e38\u8bbe\u5b9a\u660e\u786e\u7684\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09\uff0c\u5373\u5904\u7406\u65f6\u6548\u3002\u6ca1\u6709\u7cfb\u7edf\u5f3a\u5236\u7684\u8d23\u4efb\u4e0e\u65f6\u6548\u7ea6\u675f\uff0c\u4efb\u4f55\u8d28\u91cf\u95ee\u9898\u90fd\u6709\u53ef\u80fd\u53d8\u6210\u65e0\u4eba\u8ba4\u9886\u7684\u201c\u70eb\u624b\u5c71\u828b\u201d\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4%E3%80%81%E8%AF%AF%E5%8C%BA%E5%9B%9B%EF%BC%9A%E6%95%B0%E6%8D%AE%E6%88%90%E2%80%9C%E6%AD%BB%E6%95%B0%E2%80%9D%EF%BC%8C%E6%97%A0%E6%B3%95%E6%8C%87%E5%AF%BC%E5%86%B3%E7%AD%96%E2%80%94%E2%80%94%E5%BC%82%E5%B8%B8%E6%95%B0%E6%8D%AE%E4%BB%85%E4%BD%9C%E4%B8%BA%E8%B5%94%E4%BB%98%E4%BE%9D%E6%8D%AE%EF%BC%8C%E6%9C%AA%E8%BF%9B%E8%A1%8C%E5%A4%9A%E7%BB%B4%E5%BA%A6%E5%88%86%E6%9E%90%EF%BC%8C%E6%97%A0%E6%B3%95%E8%BD%AC%E5%8C%96%E4%B8%BA%E4%BC%98%E5%8C%96%E8%BF%90%E8%90%A5%E7%9A%84%E6%B4%9E%E5%AF%9F%E3%80%82\"><\/span>4\u3001\u8bef\u533a\u56db\uff1a\u6570\u636e\u6210\u201c\u6b7b\u6570\u201d\uff0c\u65e0\u6cd5\u6307\u5bfc\u51b3\u7b56\u2014\u2014\u5f02\u5e38\u6570\u636e\u4ec5\u4f5c\u4e3a\u8d54\u4ed8\u4f9d\u636e\uff0c\u672a\u8fdb\u884c\u591a\u7ef4\u5ea6\u5206\u6790\uff0c\u65e0\u6cd5\u8f6c\u5316\u4e3a\u4f18\u5316\u8fd0\u8425\u7684\u6d1e\u5bdf\u3002<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7edd\u5927\u591a\u6570\u4f01\u4e1a\u90fd\u4f1a\u8bb0\u5f55\u5f02\u5e38\u6570\u636e\uff0c\u4f46\u8fd9\u4e9b\u6570\u636e\u6700\u7ec8\u7684\u5f52\u5bbf\u5f80\u5f80\u53ea\u662f\u8d22\u52a1\u90e8\u95e8\u7684\u8d54\u4ed8\u62a5\u8868\u3002\u6570\u636e\u88ab\u5f53\u6210\u4e86\u201c\u6b7b\u6570\u201d\uff0c\u5176\u80cc\u540e\u8574\u85cf\u7684\u5de8\u5927\u4ef7\u503c\u88ab\u5b8c\u5168\u6d6a\u8d39\u3002\u771f\u6b63\u7684\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff0c\u662f\u80fd\u591f\u56de\u7b54\u4ee5\u4e0b\u95ee\u9898\u7684\uff1a<\/p>\n<ul>\n<li><strong>\u6309\u5ba2\u6237\u5206\u6790\uff1a<\/strong> \u54ea\u4e2a\u5ba2\u6237\u7684\u8d27\u7269\u5f02\u5e38\u7387\u6700\u9ad8\uff1f\u662f\u8d27\u7269\u7279\u6027\u95ee\u9898\u8fd8\u662f\u670d\u52a1\u9700\u6c42\u7279\u6b8a\uff1f<\/li>\n<li><strong>\u6309\u7ebf\u8def\u5206\u6790\uff1a<\/strong> \u54ea\u6761\u8fd0\u8f93\u7ebf\u8def\u7684\u7834\u635f\u3001\u5ef6\u8bef\u6700\u9891\u7e41\uff1f\u662f\u627f\u8fd0\u5546\u95ee\u9898\u8fd8\u662f\u8def\u51b5\u95ee\u9898\uff1f<\/li>\n<li><strong>\u6309\u5f02\u5e38\u7c7b\u578b\u5206\u6790\uff1a<\/strong> \u7834\u635f\u3001\u4e22\u5931\u3001\u4e32\u8d27\u3001\u6c61\u67d3\uff0c\u54ea\u7c7b\u5f02\u5e38\u5360\u6bd4\u6700\u9ad8\uff1f\u6839\u672c\u539f\u56e0\u662f\u4ec0\u4e48\uff1f<\/li>\n<li><strong>\u6309\u5305\u88c5\u65b9\u5f0f\u5206\u6790\uff1a<\/strong> \u4f7f\u7528\u6728\u67b6\u3001\u7eb8\u7bb1\u3001\u6258\u76d8\u7684\u8d27\u7269\uff0c\u5176\u5f02\u5e38\u7387\u6709\u4f55\u5dee\u5f02\uff1f\u5982\u679c\u5f02\u5e38\u6570\u636e\u4ec5\u4ec5\u505c\u7559\u5728\u8bb0\u5f55\u548c\u8d54\u4ed8\u7684\u5c42\u9762\uff0c\u5b83\u5c31\u53ea\u662f\u4f01\u4e1a\u7684\u6210\u672c\uff1b\u53ea\u6709\u901a\u8fc7\u591a\u7ef4\u5ea6\u3001\u6df1\u5c42\u6b21\u7684\u5206\u6790\uff0c\u5b83\u624d\u80fd\u8f6c\u5316\u4e3a\u4f18\u5316\u6d41\u7a0b\u3001\u6539\u5584\u670d\u52a1\u3001\u964d\u4f4e\u98ce\u9669\u7684\u5b9d\u8d35\u6d1e\u5bdf\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"5%E3%80%81%E8%AF%AF%E5%8C%BA%E4%BA%94%EF%BC%9A%E5%B0%86%E8%B4%A8%E9%87%8F%E7%AE%A1%E7%90%86%E8%A7%86%E4%B8%BA%E7%BA%AF%E7%B2%B9%E7%9A%84%E2%80%9C%E6%88%90%E6%9C%AC%E4%B8%AD%E5%BF%83%E2%80%9D%E2%80%94%E2%80%94%E8%AE%A4%E4%B8%BA%E8%B4%A8%E9%87%8F%E6%8A%95%E5%85%A5%E5%B0%B1%E6%98%AF%E5%A2%9E%E5%8A%A0%E5%BC%80%E6%94%AF%EF%BC%8C%E6%9C%AA%E8%83%BD%E8%AE%A4%E8%AF%86%E5%88%B0%E5%8D%93%E8%B6%8A%E7%9A%84%E8%B4%A8%E9%87%8F%E7%AE%A1%E7%90%86%E6%98%AF%E6%8F%90%E5%8D%87%E5%AE%A2%E6%88%B7%E6%BB%A1%E6%84%8F%E5%BA%A6%E5%92%8C%E6%A0%B8%E5%BF%83%E7%AB%9E%E4%BA%89%E5%8A%9B%E7%9A%84%E2%80%9C%E5%88%A9%E6%B6%A6%E4%B8%AD%E5%BF%83%E2%80%9D%E3%80%82\"><\/span>5\u3001\u8bef\u533a\u4e94\uff1a\u5c06\u8d28\u91cf\u7ba1\u7406\u89c6\u4e3a\u7eaf\u7cb9\u7684\u201c\u6210\u672c\u4e2d\u5fc3\u201d\u2014\u2014\u8ba4\u4e3a\u8d28\u91cf\u6295\u5165\u5c31\u662f\u589e\u52a0\u5f00\u652f\uff0c\u672a\u80fd\u8ba4\u8bc6\u5230\u5353\u8d8a\u7684\u8d28\u91cf\u7ba1\u7406\u662f\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u201c\u5229\u6da6\u4e2d\u5fc3\u201d\u3002<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u662f\u4e00\u79cd\u6781\u5176\u77ed\u89c6\u7684\u8d22\u52a1\u89c2\u70b9\u3002\u8bb8\u591a\u7ba1\u7406\u8005\u8ba4\u4e3a\uff0c\u6295\u5165\u8d44\u6e90\u5efa\u7acb\u8d28\u91cf\u7ba1\u7406\u4f53\u7cfb\u3001\u8d2d\u4e70\u7cfb\u7edf\u3001\u589e\u52a0\u8d28\u68c0\u4eba\u5458\uff0c\u90fd\u662f\u5728\u589e\u52a0\u516c\u53f8\u7684\u8fd0\u8425\u6210\u672c\u3002\u4ed6\u4eec\u53ea\u770b\u5230\u4e86\u6295\u5165\u7684\u8d39\u7528\uff0c\u5374\u6ca1\u6709\u770b\u5230\u8fd9\u4e9b\u6295\u5165\u6240\u80fd\u5e26\u6765\u7684\u5de8\u5927\u56de\u62a5\u3002\u4e00\u6b21\u9ad8\u6548\u3001\u900f\u660e\u3001\u516c\u6b63\u7684\u5f02\u5e38\u5904\u7406\uff0c\u4e0d\u4ec5\u80fd\u633d\u56de\u4e00\u6b21\u5931\u8bef\uff0c\u66f4\u80fd\u5411\u5ba2\u6237\u5c55\u793a\u4f01\u4e1a\u7684\u8d23\u4efb\u611f\u548c\u7ba1\u7406\u6c34\u5e73\uff0c\u5c06\u4e00\u6b21\u6f5c\u5728\u7684\u4fe1\u4efb\u5371\u673a\uff0c\u8f6c\u5316\u4e3a\u589e\u5f3a\u5ba2\u6237\u7c98\u6027\u7684\u7edd\u4f73\u673a\u4f1a\u3002\u5728\u7ade\u4e89\u65e5\u76ca\u540c\u8d28\u5316\u7684\u7269\u6d41\u5e02\u573a\uff0c\u5353\u8d8a\u7684\u8d28\u91cf\u7ba1\u7406\u548c\u5371\u673a\u5904\u7406\u80fd\u529b\uff0c\u672c\u8eab\u5c31\u662f\u4e00\u79cd\u5dee\u5f02\u5316\u7684\u670d\u52a1\u4ea7\u54c1\uff0c\u662f\u6784\u7b51\u4f01\u4e1a\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u91cd\u8981\u62a4\u57ce\u6cb3\uff0c\u5176\u672c\u8d28\u662f\u4e00\u4e2a\u80fd\u591f\u521b\u9020\u957f\u671f\u4ef7\u503c\u7684\u201c\u5229\u6da6\u4e2d\u5fc3\u201d\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E7%A0%B4%E5%B1%80%E4%B9%8B%E9%81%93%EF%BC%9A%E6%9E%84%E5%BB%BA%E8%B4%A8%E9%87%8F%E5%BC%82%E5%B8%B8%E5%A4%84%E7%90%86%E7%9A%84%E2%80%9C%E9%97%AD%E7%8E%AF%E7%AE%A1%E7%90%86%E4%BD%93%E7%B3%BB%E2%80%9D\"><\/span>\u4e09\u3001\u7834\u5c40\u4e4b\u9053\uff1a\u6784\u5efa\u8d28\u91cf\u5f02\u5e38\u5904\u7406\u7684\u201c\u95ed\u73af\u7ba1\u7406\u4f53\u7cfb\u201d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u8d70\u51fa\u8bef\u533a\uff0c\u610f\u5473\u7740\u5fc5\u987b\u7528\u5168\u65b0\u7684\u601d\u7ef4\u548c\u5de5\u5177\u91cd\u5851\u7ba1\u7406\u6d41\u7a0b\u3002\u6784\u5efa\u4e00\u4e2a\u4ece\u63d0\u62a5\u3001\u5904\u7406\u5230\u590d\u76d8\u3001\u9884\u9632\u7684\u201c\u95ed\u73af\u7ba1\u7406\u4f53\u7cfb\u201d\uff0c\u662f\u5b9e\u73b0\u4ece\u201c\u6cbb\u6807\u201d\u5230\u201c\u6cbb\u672c\u201d\u7684\u552f\u4e00\u8def\u5f84\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E6%96%B9%E6%B3%95%E4%B8%80%EF%BC%9A%E4%BB%8E%E4%BA%8B%E5%90%8E%E8%A1%A5%E6%95%91%E5%88%B0%E4%BA%8B%E5%89%8D%E9%A2%84%E9%98%B2%E2%80%94%E2%80%94%E5%BB%BA%E7%AB%8B%E2%80%9C%E6%8F%90%E6%8A%A5-%E5%A4%84%E7%90%86-%E5%A4%8D%E7%9B%98-%E9%A2%84%E9%98%B2%E2%80%9D%E7%9A%84PDCA%E5%BE%AA%E7%8E%AF%EF%BC%8C%E5%B0%86%E6%AF%8F%E6%AC%A1%E5%BC%82%E5%B8%B8%E9%83%BD%E4%BD%9C%E4%B8%BA%E6%B5%81%E7%A8%8B%E4%BC%98%E5%8C%96%E7%9A%84%E8%BE%93%E5%85%A5%E3%80%82\"><\/span>1\u3001\u65b9\u6cd5\u4e00\uff1a\u4ece\u4e8b\u540e\u8865\u6551\u5230\u4e8b\u524d\u9884\u9632\u2014\u2014\u5efa\u7acb\u201c\u63d0\u62a5-\u5904\u7406-\u590d\u76d8-\u9884\u9632\u201d\u7684PDCA\u5faa\u73af\uff0c\u5c06\u6bcf\u6b21\u5f02\u5e38\u90fd\u4f5c\u4e3a\u6d41\u7a0b\u4f18\u5316\u7684\u8f93\u5165\u3002<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7ba1\u7406\u5b66\u5927\u5e08\u6234\u660e\u63d0\u51fa\u7684PDCA\u5faa\u73af\uff08\u8ba1\u5212-\u6267\u884c-\u68c0\u67e5-\u884c\u52a8\uff09\u662f\u7834\u5c40\u7684\u7406\u8bba\u57fa\u77f3\u3002\u6211\u4eec\u5fc5\u987b\u5c06\u8fd9\u4e00\u601d\u60f3\u5e94\u7528\u4e8e\u8d28\u91cf\u5f02\u5e38\u7ba1\u7406\uff1a<\/p>\n<ul>\n<li><strong>\u8ba1\u5212\uff08Plan\uff09\uff1a<\/strong> \u5f02\u5e38\u53d1\u751f\u540e\uff0c\u7b2c\u4e00\u65f6\u95f4\u7ebf\u4e0a\u63d0\u62a5\uff0c\u7cfb\u7edf\u6839\u636e\u9884\u8bbe\u89c4\u5219\u81ea\u52a8\u751f\u6210\u5904\u7406\u8ba1\u5212\uff0c\u660e\u786e\u8d23\u4efb\u4eba\u548c\u5904\u7406\u6b65\u9aa4\u3002<\/li>\n<li><strong>\u6267\u884c\uff08Do\uff09\uff1a<\/strong> 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