{"id":49176,"date":"2026-01-15T22:02:01","date_gmt":"2026-01-15T14:02:01","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/bpm-system-process-steps-from-design-to-execution\/"},"modified":"2026-01-15T22:02:01","modified_gmt":"2026-01-15T14:02:01","slug":"bpm-system-process-steps-from-design-to-execution","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/bpm-system-process-steps-from-design-to-execution\/","title":{"rendered":"BPM\u7cfb\u7edf\u6d41\u7a0b\u6b65\u9aa4\u8be6\u89e3\uff1a\u4ece\u8bbe\u8ba1\u5230\u6267\u884c\u7684\u5168\u8fc7\u7a0b"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2026\/01\/1768485720-a521bf0649a318cae3db85b8a15cbb81.jpeg\" alt=\"BPM\u7cfb\u7edf\u6d41\u7a0b\u6b65\u9aa4\u8be6\u89e3\uff1a\u4ece\u8bbe\u8ba1\u5230\u6267\u884c\u7684\u5168\u8fc7\u7a0b\"><\/p>\n<p>\u5728\u5f53\u4eca\u9ad8\u5ea6\u52a8\u6001\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\uff08BPM\uff09\u5df2\u4e0d\u518d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u63d0\u5347\u6548\u7387\u7684\u6280\u672f\u9009\u9879\uff0c\u800c\u662f\u4f01\u4e1a\u5728\u6570\u5b57\u5316\u6d6a\u6f6e\u4e2d\u7a33\u56fa\u6839\u57fa\u3001\u5b9e\u73b0\u6218\u7565\u610f\u56fe\u7684\u6838\u5fc3\u652f\u67f1\u3002\u4f5c\u4e3a\u9996\u5e2d\u884c\u4e1a\u5206\u6790\u5e08\uff0c\u57fa\u4e8e\u5bf9\u8d85\u8fc75000\u5bb6\u4f01\u4e1a\u7684\u670d\u52a1\u6570\u636e\u6d1e\u5bdf\uff0c\u6211\u4eec\u53d1\u73b0\uff0c\u4e00\u4e2a\u8bbe\u8ba1\u7cbe\u826f\u3001\u6267\u884c\u987a\u7545\u7684BPM\u6d41\u7a0b\u662f\u4f01\u4e1a\u5b9e\u73b0\u6570\u636e\u9a71\u52a8\u51b3\u7b56\u3001\u6784\u5efa\u654f\u6377\u7ec4\u7ec7\u548c\u5851\u9020\u72ec\u7279\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u5173\u952e\u6240\u5728\u3002\u5b83\u5e76\u975e\u7b80\u5355\u7684\u4efb\u52a1\u81ea\u52a8\u5316\uff0c\u800c\u662f\u4e00\u5957\u5c06\u4f01\u4e1a\u6218\u7565\u76ee\u6807\u3001\u7ba1\u7406\u5236\u5ea6\u4e0e\u65e5\u5e38\u8fd0\u8425\u65e0\u7f1d\u8854\u63a5\u7684\u7cfb\u7edf\u6027\u65b9\u6cd5\u8bba\u3002\u8bb8\u591a\u4f01\u4e1a\u5728\u6570\u5b57\u5316\u8f6c\u578b\u4e2d\u6b65\u5c65\u7ef4\u8270\uff0c\u5176\u6839\u6e90\u5f80\u5f80\u5728\u4e8e\u7f3a\u4e4f\u5bf9\u4e1a\u52a1\u6d41\u7a0b\u7684\u6df1\u523b\u7406\u89e3\u548c\u7cbe\u786e\u5b9a\u4e49\u3002\u6d41\u7a0b\u7684\u6df7\u4e71\u5bfc\u81f4\u6570\u636e\u5b64\u5c9b\u6797\u7acb\uff0c\u51b3\u7b56\u6ede\u540e\uff0c\u6700\u7ec8\u4f7f\u5f97\u6280\u672f\u6295\u8d44\u7684\u56de\u62a5\u5927\u6253\u6298\u6263\u3002\u56e0\u6b64\uff0c\u672c\u6587\u65e8\u5728\u4e3a\u4f01\u4e1a\u51b3\u7b56\u8005\u63d0\u4f9b\u4e00\u4efd\u4ece\u6218\u7565\u8bbe\u8ba1\u5230\u6301\u7eed\u4f18\u5316\u7684BPM\u5168\u751f\u547d\u5468\u671f\u7ec8\u6781\u6307\u5357\u3002\u6211\u4eec\u5c06\u6df1\u5165\u5256\u6790BPM\u6d41\u7a0b\u7684\u6bcf\u4e00\u4e2a\u5173\u952e\u6b65\u9aa4\uff0c\u5e2e\u52a9\u60a8\u5efa\u7acb\u4e00\u4e2a\u79d1\u5b66\u3001\u4e25\u8c28\u4e14\u53ef\u6301\u7eed\u8fed\u4ee3\u7684\u6d41\u7a0b\u7ba1\u7406\u6846\u67b6\uff0c\u4ece\u800c\u786e\u4fdd\u6bcf\u4e00\u6b21\u6570\u5b57\u5316\u6295\u5165\u90fd\u80fd\u7cbe\u51c6\u4f5c\u7528\u4e8e\u4f01\u4e1a\u7684\u6838\u5fc3\u4ef7\u503c\u94fe\uff0c\u5c06\u7ba1\u7406\u84dd\u56fe\u771f\u6b63\u8f6c\u5316\u4e3a\u53ef\u8861\u91cf\u3001\u53ef\u4f18\u5316\u7684\u4e1a\u52a1\u73b0\u5b9e\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81BPM%E6%B5%81%E7%A8%8B%E7%9A%84%E7%94%9F%E5%91%BD%E5%91%A8%E6%9C%9F%EF%BC%9A%E7%90%86%E8%A7%A3%E4%BA%94%E5%A4%A7%E6%A0%B8%E5%BF%83%E9%98%B6%E6%AE%B5\"><\/span>\u4e00\u3001BPM\u6d41\u7a0b\u7684\u751f\u547d\u5468\u671f\uff1a\u7406\u89e3\u4e94\u5927\u6838\u5fc3\u9636\u6bb5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\uff08BPM\uff09\u5e76\u975e\u4e00\u6b21\u6027\u7684\u9879\u76ee\u5b9e\u65bd\uff0c\u800c\u662f\u4e00\u4e2a\u6301\u7eed\u6539\u8fdb\u7684\u5faa\u73af\u8fc7\u7a0b\u3002\u7406\u89e3\u5176\u5b8c\u6574\u7684\u751f\u547d\u5468\u671f\uff0c\u662f\u4f01\u4e1a\u6210\u529f\u5b9e\u65bdBPM\u5e76\u4ece\u4e2d\u6301\u7eed\u83b7\u76ca\u7684\u524d\u63d0\u3002\u8fd9\u4e2a\u751f\u547d\u5468\u671f\u901a\u5e38\u88ab\u5212\u5206\u4e3a\u4e94\u4e2a\u7d27\u5bc6\u76f8\u8fde\u7684\u6838\u5fc3\u9636\u6bb5\uff0c\u5b83\u4eec\u5171\u540c\u6784\u6210\u4e86\u4e00\u4e2a\u4ece\u84dd\u56fe\u5230\u73b0\u5b9e\uff0c\u518d\u4ece\u73b0\u5b9e\u4e2d\u63d0\u70bc\u6d1e\u5bdf\u3001\u9a71\u52a8\u53d8\u9769\u7684\u95ed\u73af\u7cfb\u7edf\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E9%98%B6%E6%AE%B5%E4%B8%80%EF%BC%9A%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E4%B8%8E%E5%BB%BA%E6%A8%A1_Process_Design_Modeling\"><\/span>1. \u9636\u6bb5\u4e00\uff1a\u6d41\u7a0b\u8bbe\u8ba1\u4e0e\u5efa\u6a21 (Process Design &amp; Modeling)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u662f\u6574\u4e2aBPM\u751f\u547d\u5468\u671f\u7684\u8d77\u70b9\uff0c\u5176\u6838\u5fc3\u76ee\u6807\u662f\u5c06\u62bd\u8c61\u7684\u4e1a\u52a1\u9700\u6c42\u548c\u7ba1\u7406\u89c4\u5219\uff0c\u8f6c\u5316\u4e3a\u4e00\u4e2a\u6e05\u6670\u3001\u76f4\u89c2\u3001\u53ef\u88ab\u7cfb\u7edf\u7406\u89e3\u548c\u6267\u884c\u7684\u53ef\u89c6\u5316\u6d41\u7a0b\u6a21\u578b\u3002\u6b64\u9636\u6bb5\u7684\u8d28\u91cf\u76f4\u63a5\u51b3\u5b9a\u4e86\u540e\u7eed\u6240\u6709\u9636\u6bb5\u7684\u6210\u8d25\u3002<\/p>\n<p><strong>\u6838\u5fc3\u4efb\u52a1\u4e0e\u65b9\u6cd5\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u9700\u6c42\u68b3\u7406\u4e0e\u76ee\u6807\u5b9a\u4e49\uff1a<\/strong> \u9996\u5148\u9700\u8981\u660e\u786e\u8be5\u6d41\u7a0b\u8981\u89e3\u51b3\u4ec0\u4e48\u95ee\u9898\u3001\u8fbe\u5230\u4ec0\u4e48\u4e1a\u52a1\u76ee\u6807\uff08\u4f8b\u5982\uff0c\u7f29\u77ed\u8ba2\u5355\u5904\u7406\u65f6\u95f4\u3001\u964d\u4f4e\u91c7\u8d2d\u6210\u672c\u3001\u786e\u4fdd\u5408\u89c4\u6027\u7b49\uff09\u3002<\/li>\n<li><strong>\u5173\u952e\u8981\u7d20\u8bc6\u522b\uff1a<\/strong> \u5fc5\u987b\u7cbe\u51c6\u8bc6\u522b\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u4e2a\u5173\u952e\u8981\u7d20\uff0c\u5305\u62ec\uff1a\n<ul>\n<li><strong>\u53c2\u4e0e\u8005\uff08Actors\uff09\uff1a<\/strong> \u8c01\u662f\u6d41\u7a0b\u7684\u53d1\u8d77\u8005\u3001\u5ba1\u6279\u8005\u3001\u6267\u884c\u8005\u548c\u534f\u4f5c\u8005\uff1f\u4ed6\u4eec\u7684\u89d2\u8272\u548c\u6743\u9650\u662f\u4ec0\u4e48\uff1f<\/li>\n<li><strong>\u8f93\u5165\uff08Inputs\uff09\uff1a<\/strong> \u542f\u52a8\u548c\u63a8\u52a8\u6d41\u7a0b\u9700\u8981\u54ea\u4e9b\u6570\u636e\u3001\u6587\u4ef6\u6216\u4fe1\u606f\uff1f<\/li>\n<li><strong>\u8f93\u51fa\uff08Outputs\uff09\uff1a<\/strong> \u6d41\u7a0b\u5b8c\u6210\u540e\u4f1a\u4ea7\u751f\u4ec0\u4e48\u7ed3\u679c\uff1f\u662f\u66f4\u65b0\u7684\u8bb0\u5f55\u3001\u751f\u6210\u7684\u62a5\u544a\uff0c\u8fd8\u662f\u4e00\u4e2a\u51b3\u7b56\uff1f<\/li>\n<li><strong>\u4e1a\u52a1\u89c4\u5219\uff08Business Rules\uff09\uff1a<\/strong> \u6d41\u7a0b\u5728\u4e0d\u540c\u8282\u70b9\u5982\u4f55\u6d41\u8f6c\uff1f\u4f8b\u5982\uff0c\u91d1\u989d\u5927\u4e8e\u4e00\u4e07\u5143\u7684\u91c7\u8d2d\u7533\u8bf7\u9700\u8981\u526f\u603b\u88c1\u5ba1\u6279\uff0c\u8fd9\u5c31\u662f\u4e00\u6761\u660e\u786e\u7684\u4e1a\u52a1\u89c4\u5219\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u53ef\u89c6\u5316\u5efa\u6a21\uff1a<\/strong> \u5c06\u4e0a\u8ff0\u8981\u7d20\u901a\u8fc7\u6807\u51c6\u5316\u7684\u5efa\u6a21\u8bed\u8a00\u8fdb\u884c\u5448\u73b0\u3002\u4e1a\u52a1\u6d41\u7a0b\u5efa\u6a21\u7b26\u53f7\uff08BPMN\uff09\u662f\u4e1a\u754c\u6700\u5e7f\u6cdb\u4f7f\u7528\u7684\u6807\u51c6\uff0c\u5b83\u63d0\u4f9b\u4e86\u4e00\u5957\u56fe\u5f62\u5316\u7684\u7b26\u53f7\uff0c\u5982\u4e8b\u4ef6\uff08\u5706\u5f62\uff09\u3001\u6d3b\u52a8\uff08\u5706\u89d2\u77e9\u5f62\uff09\u3001\u7f51\u5173\uff08\u83f1\u5f62\uff09\u7b49\uff0c\u80fd\u591f\u7cbe\u786e\u63cf\u8ff0\u590d\u6742\u7684\u4e1a\u52a1\u903b\u8f91\u3002<\/li>\n<\/ul>\n<p><strong>\u73b0\u4ee3\u5e73\u53f0\u7684\u8d4b\u80fd\uff1a<\/strong><\/p>\n<p>\u4f20\u7edf\u4e0a\uff0c\u6d41\u7a0b\u5efa\u6a21\u662fIT\u4e13\u5bb6\u7684\u9886\u57df\uff0c\u4e1a\u52a1\u4eba\u5458\u5f80\u5f80\u53ea\u80fd\u901a\u8fc7\u6587\u6863\u548c\u4f1a\u8bae\u8fdb\u884c\u6c9f\u901a\uff0c\u8fd9\u4e2d\u95f4\u5b58\u5728\u5de8\u5927\u7684\u4fe1\u606f\u9e3f\u6c9f\u548c\u6548\u7387\u635f\u8017\u3002\u7136\u800c\uff0c\u73b0\u4ee3<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\u5f7b\u5e95\u6539\u53d8\u4e86\u8fd9\u4e00\u5c40\u9762\u3002\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4f8b\uff0c\u5176\u5f3a\u5927\u7684**\u3010\u8868\u5355\u5f15\u64ce\u3011<strong>\u548c<\/strong>\u3010\u6d41\u7a0b\u5f15\u64ce\u3011**\u8ba9\u6d41\u7a0b\u8bbe\u8ba1\u53d8\u5f97\u524d\u6240\u672a\u6709\u7684\u76f4\u89c2\u3002\u4e1a\u52a1\u4e13\u5bb6\u53ef\u4ee5\u76f4\u63a5\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\uff0c\u50cf\u642d\u5efa\u79ef\u6728\u4e00\u6837\u8bbe\u8ba1\u6570\u636e\u5f55\u5165\u7684\u8868\u5355\u754c\u9762\uff0c\u5e76\u5229\u7528\u56fe\u5f62\u5316\u7684\u6d41\u7a0b\u8bbe\u8ba1\u5668\uff0c\u8bbe\u5b9a\u5ba1\u6279\u8282\u70b9\u3001\u6761\u4ef6\u5206\u652f\u3001\u5e76\u884c\u4efb\u52a1\u7b49\u3002\u8fd9\u79cd\u65b9\u5f0f\u6781\u5927\u5730\u964d\u4f4e\u4e86\u6280\u672f\u95e8\u69db\uff0c\u4f7f\u5f97\u6700\u61c2\u4e1a\u52a1\u7684\u4eba\u5458\u80fd\u591f\u6df1\u5ea6\u53c2\u4e0e\u751a\u81f3\u4e3b\u5bfc\u6d41\u7a0b\u8bbe\u8ba1\uff0c\u4ece\u800c\u786e\u4fdd\u6700\u7ec8\u6784\u5efa\u7684\u7cfb\u7edf\u4e0e\u5b9e\u9645\u4e1a\u52a1\u9700\u6c42100%\u5339\u914d\uff0c\u5b9e\u73b0\u4e86\u4e1a\u52a1\u4e0eIT\u7684\u771f\u6b63\u65e0\u7f1d\u5bf9\u63a5\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E9%98%B6%E6%AE%B5%E4%BA%8C%E8%87%B3%E4%BA%94%EF%BC%9A%E7%B3%BB%E7%BB%9F%E6%89%A7%E8%A1%8C%E3%80%81%E7%9B%91%E6%8E%A7%E3%80%81%E4%BC%98%E5%8C%96%E4%B8%8E%E5%86%8D%E9%80%A0\"><\/span>2. \u9636\u6bb5\u4e8c\u81f3\u4e94\uff1a\u7cfb\u7edf\u6267\u884c\u3001\u76d1\u63a7\u3001\u4f18\u5316\u4e0e\u518d\u9020<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5b8c\u6210\u7cbe\u7ec6\u7684\u8bbe\u8ba1\u4e0e\u5efa\u6a21\u540e\uff0cBPM\u6d41\u7a0b\u5c06\u8fdb\u5165\u4e00\u4e2a\u6301\u7eed\u6f14\u8fdb\u7684\u5faa\u73af\uff0c\u4ee5\u786e\u4fdd\u5176\u957f\u671f\u6709\u6548\u5e76\u80fd\u9002\u5e94\u4e1a\u52a1\u53d8\u5316\u3002<\/p>\n<ol>\n<li><strong>\u6267\u884c\uff08System Execution\uff09\uff1a<\/strong> \u5c06\u8bbe\u8ba1\u597d\u7684\u6d41\u7a0b\u6a21\u578b\u5728BPM\u7cfb\u7edf\u4e2d\u90e8\u7f72\u5e76\u8fd0\u884c\uff0c\u4f7f\u5176\u6210\u4e3a\u4e00\u4e2a\u53ef\u4ea4\u4e92\u3001\u53ef\u64cd\u4f5c\u7684\u81ea\u52a8\u5316\u4e1a\u52a1\u5e94\u7528\u3002<\/li>\n<li><strong>\u76d1\u63a7\uff08Monitoring\uff09\uff1a<\/strong> \u5728\u6d41\u7a0b\u6267\u884c\u8fc7\u7a0b\u4e2d\uff0c\u5b9e\u65f6\u6536\u96c6\u548c\u8ddf\u8e2a\u5173\u952e\u6027\u80fd\u6307\u6807\uff08KPIs\uff09\uff0c\u4ee5\u8861\u91cf\u6d41\u7a0b\u7684\u6548\u7387\u3001\u6210\u672c\u548c\u8d28\u91cf\u3002<\/li>\n<li><strong>\u4f18\u5316\uff08Optimization\uff09\uff1a<\/strong> \u57fa\u4e8e\u76d1\u63a7\u9636\u6bb5\u6536\u96c6\u5230\u7684\u6570\u636e\u548c\u6d1e\u5bdf\uff0c\u8bc6\u522b\u6d41\u7a0b\u4e2d\u7684\u74f6\u9888\u3001\u5197\u4f59\u6216\u4f4e\u6548\u73af\u8282\uff0c\u5e76\u8fdb\u884c\u9488\u5bf9\u6027\u7684\u8c03\u6574\u4e0e\u6539\u8fdb\u3002<\/li>\n<li><strong>\u518d\u9020\uff08Re-engineering\uff09\uff1a<\/strong> \u5f53\u5e02\u573a\u73af\u5883\u6216\u4f01\u4e1a\u6218\u7565\u53d1\u751f\u91cd\u5927\u53d8\u5316\u65f6\uff0c\u5bf9\u73b0\u6709\u6d41\u7a0b\u8fdb\u884c\u6839\u672c\u6027\u7684\u91cd\u65b0\u601d\u8003\u548c\u8bbe\u8ba1\uff0c\u4ee5\u5b9e\u73b0\u8de8\u8d8a\u5f0f\u7684\u6027\u80fd\u63d0\u5347\u3002<\/li>\n<\/ol>\n<p>\u8fd9\u4e94\u4e2a\u9636\u6bb5\u73af\u73af\u76f8\u6263\uff0c\u5171\u540c\u6784\u6210\u4e86\u4f01\u4e1a\u6d41\u7a0b\u80fd\u529b\u6301\u7eed\u8fdb\u5316\u7684\u5f15\u64ce\uff0c\u786e\u4fdd\u4f01\u4e1a\u5728\u52a8\u6001\u7684\u5e02\u573a\u7ade\u4e89\u4e2d\u59cb\u7ec8\u4fdd\u6301\u654f\u6377\u548c\u9ad8\u6548\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%B7%B1%E5%BA%A6%E8%A7%A3%E6%9E%90%EF%BC%9ABPM%E6%B5%81%E7%A8%8B%E8%AE%BE%E8%AE%A1%E7%9A%84%E5%85%B3%E9%94%AE%E6%AD%A5%E9%AA%A4%E4%B8%8E%E6%9C%80%E4%BD%B3%E5%AE%9E%E8%B7%B5\"><\/span>\u4e8c\u3001\u6df1\u5ea6\u89e3\u6790\uff1aBPM\u6d41\u7a0b\u8bbe\u8ba1\u7684\u5173\u952e\u6b65\u9aa4\u4e0e\u6700\u4f73\u5b9e\u8df5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u6d41\u7a0b\u8bbe\u8ba1\u662fBPM\u751f\u547d\u5468\u671f\u4e2d\u6700\u5177\u6218\u7565\u610f\u4e49\u7684\u73af\u8282\uff0c\u5b83\u51b3\u5b9a\u4e86\u6570\u5b57\u5316\u7cfb\u7edf\u80fd\u5426\u771f\u6b63\u201c\u5bf9\u75c7\u4e0b\u836f\u201d\uff0c\u89e3\u51b3\u4f01\u4e1a\u7684\u6838\u5fc3\u7ba1\u7406\u95ee\u9898\u3002\u4e00\u4e2a\u79d1\u5b66\u7684\u8bbe\u8ba1\u8fc7\u7a0b\uff0c\u5e94\u59cb\u4e8e\u6218\u7565\uff0c\u7ec8\u4e8e\u7ec6\u8282\uff0c\u786e\u4fdd\u6280\u672f\u5b9e\u73b0\u4e0e\u4e1a\u52a1\u76ee\u6807\u7684\u9ad8\u5ea6\u7edf\u4e00\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%AD%A5%E9%AA%A4%E4%B8%80%EF%BC%9A%E4%B8%9A%E5%8A%A1%E9%9C%80%E6%B1%82%E5%88%86%E6%9E%90%E4%B8%8E%E6%B5%81%E7%A8%8B%E8%AF%86%E5%88%AB\"><\/span>1. \u6b65\u9aa4\u4e00\uff1a\u4e1a\u52a1\u9700\u6c42\u5206\u6790\u4e0e\u6d41\u7a0b\u8bc6\u522b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u542f\u52a8\u4efb\u4f55BPM\u9879\u76ee\u4e4b\u524d\uff0c\u51b3\u7b56\u8005\u5fc5\u987b\u56de\u7b54\u4e00\u4e2a\u6839\u672c\u95ee\u9898\uff1a\u6211\u4eec\u5e94\u8be5\u4f18\u5148\u5bf9\u54ea\u4e9b\u6d41\u7a0b\u8fdb\u884c\u6570\u5b57\u5316\u6539\u9020\uff1f\u76f2\u76ee\u5730\u5c06\u6240\u6709\u7ebf\u4e0b\u6d41\u7a0b\u642c\u5230\u7ebf\u4e0a\uff0c\u4e0d\u4ec5\u8017\u8d39\u8d44\u6e90\uff0c\u8fd8\u53ef\u80fd\u56fa\u5316\u65e2\u6709\u7684\u4f4e\u6548\u6a21\u5f0f\u3002\u56e0\u6b64\uff0c\u4e00\u4e2a\u7ed3\u6784\u5316\u7684\u5206\u6790\u6846\u67b6\u81f3\u5173\u91cd\u8981\u3002<\/p>\n<p><strong>\u7ed3\u6784\u5316\u5206\u6790\u6846\u67b6\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u4ece\u6218\u7565\u76ee\u6807\u51fa\u53d1\uff1a<\/strong> \u9996\u5148\uff0c\u5c06\u516c\u53f8\u7684\u5e74\u5ea6\u6218\u7565\u76ee\u6807\uff08\u5982\u201c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea610%\u201d\u3001\u201c\u65b0\u4ea7\u54c1\u4e0a\u5e02\u5468\u671f\u7f29\u77ed20%\u201d\uff09\u5206\u89e3\u5230\u5177\u4f53\u7684\u4e1a\u52a1\u9886\u57df\u3002\u8bc6\u522b\u54ea\u4e9b\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u662f\u5b9e\u73b0\u8fd9\u4e9b\u6218\u7565\u76ee\u6807\u7684\u5173\u952e\u74f6\u9888\u3002\u4f8b\u5982\uff0c\u8981\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u53ef\u80fd\u9700\u8981\u4f18\u5316\u201c\u5ba2\u6237\u6295\u8bc9\u5904\u7406\u6d41\u7a0b\u201d\u6216\u201c\u552e\u540e\u670d\u52a1\u6d3e\u5de5\u6d41\u7a0b\u201d\u3002<\/li>\n<li><strong>\u8bc4\u4f30\u6d41\u7a0b\u7684\u201c\u75db\u70b9\u201d\uff1a<\/strong> \u5bf9\u5019\u9009\u6d41\u7a0b\u8fdb\u884c\u201c\u5065\u5eb7\u4f53\u68c0\u201d\u3002\u662f\u5426\u5b58\u5728\u5927\u91cf\u7684\u4eba\u5de5\u91cd\u590d\u5f55\u5165\uff1f\u8de8\u90e8\u95e8\u6c9f\u901a\u662f\u5426\u9891\u7e41\u51fa\u73b0\u5ef6\u8bef\u548c\u4fe1\u606f\u9519\u6f0f\uff1f\u5ba1\u6279\u5468\u671f\u662f\u5426\u8fc7\u957f\uff0c\u5f71\u54cd\u4e1a\u52a1\u65f6\u6548\uff1f\u5c06\u8fd9\u4e9b\u75db\u70b9\u91cf\u5316\uff0c\u4f8b\u5982\uff0c\u201c\u76ee\u524d\u5408\u540c\u5ba1\u6279\u5e73\u5747\u9700\u89817\u4e2a\u5de5\u4f5c\u65e5\uff0c\u6d89\u53ca5\u4e2a\u90e8\u95e8\u201d\u3002\u75db\u70b9\u8d8a\u660e\u786e\u3001\u8d8a\u4e25\u91cd\uff0c\u6570\u5b57\u5316\u7684\u7d27\u8feb\u6027\u5c31\u8d8a\u9ad8\u3002<\/li>\n<li><strong>\u8bc4\u4f30\u6d41\u7a0b\u7684\u201c\u4ef7\u503c\u201d\uff1a<\/strong> \u5206\u6790\u4f18\u5316\u8be5\u6d41\u7a0b\u80fd\u5e26\u6765\u7684\u76f4\u63a5\u548c\u95f4\u63a5\u6536\u76ca\u3002\u76f4\u63a5\u4ef7\u503c\u53ef\u80fd\u4f53\u73b0\u5728\u6210\u672c\u8282\u7ea6\u3001\u6548\u7387\u63d0\u5347\u4e0a\uff08\u4f8b\u5982\uff0c\u81ea\u52a8\u5316\u8d22\u52a1\u62a5\u9500\u6d41\u7a0b\u53ef\u8282\u7701\u6bcf\u6708200\u4e2a\u5de5\u65f6\uff09\uff1b\u95f4\u63a5\u4ef7\u503c\u5219\u53ef\u80fd\u4f53\u73b0\u5728\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3001\u964d\u4f4e\u8fd0\u8425\u98ce\u9669\u3001\u589e\u5f3a\u51b3\u7b56\u80fd\u529b\u7b49\u65b9\u9762\u3002\u4ef7\u503c\u8d8a\u9ad8\u7684\u6d41\u7a0b\uff0c\u6295\u8d44\u56de\u62a5\u7387\u4e5f\u8d8a\u9ad8\u3002<\/li>\n<li><strong>\u8bc4\u4f30\u6d41\u7a0b\u7684\u201c\u590d\u6742\u5ea6\u201d\uff1a<\/strong> \u8003\u91cf\u6d41\u7a0b\u6d89\u53ca\u7684\u90e8\u95e8\u6570\u91cf\u3001\u7cfb\u7edf\u63a5\u53e3\u3001\u89c4\u5219\u590d\u6742\u6027\u4ee5\u53ca\u5b9e\u65bd\u6240\u9700\u7684\u6280\u672f\u548c\u8d44\u6e90\u3002\u901a\u5e38\u5efa\u8bae\u4ece\u201c\u9ad8\u4ef7\u503c\u3001\u4e2d\u4f4e\u590d\u6742\u5ea6\u201d\u7684\u6d41\u7a0b\u5165\u624b\uff0c\u8fd9\u6837\u65e2\u80fd\u5feb\u901f\u770b\u5230\u6210\u6548\uff0c\u5efa\u7acb\u56e2\u961f\u4fe1\u5fc3\uff0c\u53c8\u80fd\u4e3a\u540e\u7eed\u66f4\u590d\u6742\u7684\u9879\u76ee\u79ef\u7d2f\u7ecf\u9a8c\u3002<\/li>\n<\/ul>\n<p>\u901a\u8fc7\u8fd9\u4e2a\u201c\u6218\u7565-\u75db\u70b9-\u4ef7\u503c-\u590d\u6742\u5ea6\u201d\u7684\u56db\u7ef4\u5206\u6790\uff0c\u4f01\u4e1a\u53ef\u4ee5\u7ed8\u5236\u51fa\u4e00\u5f20\u6e05\u6670\u7684\u6d41\u7a0b\u6570\u5b57\u5316\u8def\u7ebf\u56fe\uff0c\u786e\u4fdd\u8d44\u6e90\u6295\u5165\u5230\u6700\u80fd\u4ea7\u751f\u6218\u7565\u4ef7\u503c\u7684\u5730\u65b9\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%AD%A5%E9%AA%A4%E4%BA%8C%EF%BC%9A%E6%B5%81%E7%A8%8B%E5%BB%BA%E6%A8%A1%E4%B8%8E%E8%A7%84%E5%88%99%E5%AE%9A%E4%B9%89\"><\/span>2. \u6b65\u9aa4\u4e8c\uff1a\u6d41\u7a0b\u5efa\u6a21\u4e0e\u89c4\u5219\u5b9a\u4e49<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e00\u65e6\u786e\u5b9a\u4e86\u76ee\u6807\u6d41\u7a0b\uff0c\u4e0b\u4e00\u6b65\u5c31\u662f\u5c06\u5176\u4ece\u6982\u5ff5\u8f6c\u5316\u4e3a\u5177\u4f53\u7684\u3001\u53ef\u6267\u884c\u7684\u6d41\u7a0b\u56fe\u3002\u8fd9\u4e2a\u8fc7\u7a0b\u662f\u5bf9\u4f01\u4e1a\u7ba1\u7406\u903b\u8f91\u7684\u7cbe\u786e\u8f6c\u8bd1\uff0c\u7ec6\u8282\u51b3\u5b9a\u4e86\u7cfb\u7edf\u80fd\u5426\u771f\u6b63\u5b9e\u73b0\u201c\u5236\u5ea6\u843d\u5730\u201d\u3002<\/p>\n<p><strong>\u5173\u952e\u5143\u7d20\u914d\u7f6e\u65b9\u6cd5\uff1a<\/strong><\/p>\n<ul>\n<li><strong>\u5b9a\u4e49\u5ba1\u6279\u8282\u70b9\uff1a<\/strong> \u660e\u786e\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u4e2a\u51b3\u7b56\u70b9\u3002\u8c01\u6709\u6743\u5ba1\u6279\uff1f\u662f\u5355\u4eba\u5ba1\u6279\u3001\u591a\u4eba\u4f1a\u7b7e\uff08\u6240\u6709\u4eba\u540c\u610f\uff09\uff0c\u8fd8\u662f\u6216\u7b7e\uff08\u4efb\u610f\u4e00\u4eba\u540c\u610f\u5373\u53ef\uff09\uff1f\u5ba1\u6279\u7684\u5c42\u7ea7\u5173\u7cfb\u662f\u600e\u6837\u7684\uff1f\u4f8b\u5982\uff0c\u4e00\u4e2a\u91c7\u8d2d\u7533\u8bf7\u53ef\u80fd\u9700\u8981\u90e8\u95e8\u7ecf\u7406\u3001\u8d22\u52a1\u90e8\u548c\u5206\u7ba1\u526f\u603b\u4e09\u7ea7\u5ba1\u6279\u3002<\/li>\n<li><strong>\u914d\u7f6e\u6761\u4ef6\u5206\u652f\uff1a<\/strong> \u4e1a\u52a1\u6d41\u7a0b\u5f80\u5f80\u4e0d\u662f\u7ebf\u6027\u7684\u3002\u9700\u8981\u6839\u636e\u7279\u5b9a\u6761\u4ef6\u8d70\u5411\u4e0d\u540c\u7684\u8def\u5f84\u3002\u4f8b\u5982\uff0c\u62a5\u9500\u91d1\u989d\u5c0f\u4e8e1000\u5143\uff0c\u7531\u90e8\u95e8\u7ecf\u7406\u76f4\u63a5\u5ba1\u6279\uff1b\u5927\u4e8e1000\u5143\uff0c\u5219\u9700\u989d\u5916\u6d41\u8f6c\u81f3\u8d22\u52a1\u603b\u76d1\u3002\u8fd9\u4e9b\u201c\u5982\u679c\u2026\u90a3\u4e48\u2026\u201d\u7684\u903b\u8f91\uff0c\u5c31\u662f\u6761\u4ef6\u5206\u652f\u3002<\/li>\n<li><strong>\u8bbe\u8ba1\u5e76\u884c\u4efb\u52a1\uff1a<\/strong> \u5728\u67d0\u4e9b\u73af\u8282\uff0c\u591a\u4e2a\u4efb\u52a1\u53ef\u4ee5\u540c\u65f6\u8fdb\u884c\u4ee5\u8282\u7701\u65f6\u95f4\u3002\u4f8b\u5982\uff0c\u5728\u4ea7\u54c1\u5f00\u53d1\u6d41\u7a0b\u4e2d\uff0c\u8f6f\u4ef6\u5f00\u53d1\u548c\u786c\u4ef6\u8bbe\u8ba1\u53ef\u4ee5\u5e76\u884c\u5c55\u5f00\uff0c\u5f85\u4e24\u8005\u90fd\u5b8c\u6210\u540e\uff0c\u518d\u8fdb\u5165\u96c6\u6210\u6d4b\u8bd5\u9636\u6bb5\u3002<\/li>\n<li><strong>\u8bbe\u5b9a\u65f6\u9650\u4e0e\u63d0\u9192\uff1a<\/strong> 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class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E4%BB%8E%E8%93%9D%E5%9B%BE%E5%88%B0%E7%8E%B0%E5%AE%9E%EF%BC%9ABPM%E6%B5%81%E7%A8%8B%E7%9A%84%E6%89%A7%E8%A1%8C%E4%B8%8E%E8%87%AA%E5%8A%A8%E5%8C%96\"><\/span>\u4e09\u3001\u4ece\u84dd\u56fe\u5230\u73b0\u5b9e\uff1aBPM\u6d41\u7a0b\u7684\u6267\u884c\u4e0e\u81ea\u52a8\u5316<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5f53\u6d41\u7a0b\u8bbe\u8ba1\u4e0e\u5efa\u6a21\u5b8c\u6210\u540e\uff0cBPM\u7cfb\u7edf\u7684\u6838\u5fc3\u4ef7\u503c\u4fbf\u5f00\u59cb\u663e\u73b0\uff1a\u5c06\u9759\u6001\u7684\u6d41\u7a0b\u84dd\u56fe\u8f6c\u5316\u4e3a\u52a8\u6001\u7684\u3001\u81ea\u52a8\u5316\u7684\u4e1a\u52a1\u6267\u884c\u5f15\u64ce\u3002\u8fd9\u4e00\u9636\u6bb5\u662f\u8fde\u63a5\u6218\u7565\u8bbe\u8ba1\u4e0e\u8fd0\u8425\u6548\u7387\u7684\u6865\u6881\uff0c\u4e5f\u662f\u6570\u5b57\u5316\u8f6c\u578b\u5e26\u6765\u6548\u7387\u98de\u8dc3\u7684\u5173\u952e\u6240\u5728\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%B5%81%E7%A8%8B%E8%87%AA%E5%8A%A8%E5%8C%96%EF%BC%9A%E5%BC%95%E6%93%8E%E5%A6%82%E4%BD%95%E9%A9%B1%E5%8A%A8%E4%B8%9A%E5%8A%A1%E6%B5%81%E8%BD%AC\"><\/span>1. \u6d41\u7a0b\u81ea\u52a8\u5316\uff1a\u5f15\u64ce\u5982\u4f55\u9a71\u52a8\u4e1a\u52a1\u6d41\u8f6c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6d41\u7a0b\u81ea\u52a8\u5316\u8fdc\u4e0d\u6b62\u662f\u7b80\u5355\u7684\u4efb\u52a1\u6d41\u8f6c\uff0c\u5b83\u662f\u4e00\u4e2a\u7531\u591a\u4e2a\u667a\u80fd\u5f15\u64ce\u534f\u540c\u5de5\u4f5c\u7684\u590d\u6742\u8fc7\u7a0b\uff0c\u65e8\u5728\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u4eba\u5de5\u5e72\u9884\uff0c\u786e\u4fdd\u6d41\u7a0b\u6309\u7167\u9884\u8bbe\u89c4\u5219\u7cbe\u51c6\u3001\u9ad8\u6548\u5730\u8fd0\u884c\u3002<\/p>\n<p><strong>\u3010\u89c4\u5219\u5f15\u64ce\u3011\u7684\u6838\u5fc3\u4f5c\u7528\uff1a<\/strong><\/p>\n<p>\u5728BPM\u7cfb\u7edf\u4e2d\uff0c**\u3010\u89c4\u5219\u5f15\u64ce\u3011**\u626e\u6f14\u7740\u201c\u81ea\u52a8\u8c03\u5ea6\u5927\u8111\u201d\u7684\u89d2\u8272\u3002\u5b83\u72ec\u7acb\u4e8e\u4e1a\u52a1\u6d41\u7a0b\u672c\u8eab\uff0c\u4e13\u95e8\u8d1f\u8d23\u5904\u7406\u201c\u5f53\u6ee1\u8db3\u67d0\u4e2a\u6761\u4ef6\u65f6\uff0c\u5c31\u81ea\u52a8\u6267\u884c\u67d0\u4e2a\u52a8\u4f5c\u201d\u7684\u903b\u8f91\u3002\u8fd9\u4f7f\u5f97\u81ea\u52a8\u5316\u80fd\u529b\u5f97\u5230\u4e86\u6781\u5927\u7684\u589e\u5f3a\u548c\u7075\u6d3b\u6027\u3002\u5177\u4f53\u6765\u8bf4\uff0c\u5f53\u6d41\u7a0b\u6d41\u8f6c\u5230\u67d0\u4e2a\u8282\u70b9\u6216\u67d0\u4e2a\u6570\u636e\u72b6\u6001\u53d1\u751f\u6539\u53d8\u65f6\uff0c\u89c4\u5219\u5f15\u64ce\u53ef\u4ee5\u88ab\u89e6\u53d1\uff0c\u6267\u884c\u4e00\u7cfb\u5217\u9884\u8bbe\u64cd\u4f5c\uff1a<\/p>\n<ul>\n<li><strong>\u81ea\u52a8\u6570\u636e\u66f4\u65b0\uff1a<\/strong> 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class=\"ez-toc-section\" id=\"2_%E7%B3%BB%E7%BB%9F%E9%9B%86%E6%88%90%EF%BC%9A%E6%89%93%E7%A0%B4%E4%BF%A1%E6%81%AF%E5%AD%A4%E5%B2%9B%E7%9A%84%E5%85%B3%E9%94%AE\"><\/span>2. \u7cfb\u7edf\u96c6\u6210\uff1a\u6253\u7834\u4fe1\u606f\u5b64\u5c9b\u7684\u5173\u952e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u73b0\u4ee3\u4f01\u4e1a\u4e2d\uff0c\u4efb\u4f55\u4e00\u4e2a\u6709\u4ef7\u503c\u7684\u4e1a\u52a1\u6d41\u7a0b\uff0c\u90fd\u5f88\u5c11\u5b64\u7acb\u5b58\u5728\u3002\u4e00\u4e2a\u5b8c\u6574\u7684\u8ba2\u5355\u5904\u7406\u6d41\u7a0b\uff0c\u53ef\u80fd\u59cb\u4e8eCRM\u7cfb\u7edf\uff0c\u63a5\u7740\u9700\u8981\u67e5\u8be2ERP\u7cfb\u7edf\u7684\u5e93\u5b58\uff0c\u6700\u7ec8\u5c06\u8d22\u52a1\u6570\u636e\u540c\u6b65\u5230\u8d22\u52a1\u8f6f\u4ef6\u3002\u5982\u679cBPM\u7cfb\u7edf\u4e0d\u80fd\u4e0e\u8fd9\u4e9b\u5df2\u6709\u7684\u4e1a\u52a1\u7cfb\u7edf\u6709\u6548\u96c6\u6210\uff0c\u90a3\u4e48\u5b83\u521b\u9020\u7684\u5c06\u662f\u4e00\u4e2a\u65b0\u7684\u201c\u4fe1\u606f\u5b64\u5c9b\u201d\uff0c\u6d41\u7a0b\u7684\u81ea\u52a8\u5316\u4e5f\u53ea\u80fd\u662f\u534a\u540a\u5b50\u3002<\/p>\n<p><strong>\u96c6\u6210\u7684\u5fc5\u8981\u6027\u4e0e\u5b9e\u73b0\u65b9\u5f0f\uff1a<\/strong><\/p>\n<p>\u7cfb\u7edf\u96c6\u6210\u7684\u6838\u5fc3\u76ee\u6807\u662f\u5b9e\u73b0\u8de8\u90e8\u95e8\u3001\u8de8\u7cfb\u7edf\u7684\u6570\u636e\u534f\u540c\uff0c\u786e\u4fdd\u6570\u636e\u5728\u6574\u4e2a\u4f01\u4e1a\u4ef7\u503c\u94fe\u4e2d\u81ea\u7531\u3001\u51c6\u786e\u5730\u6d41\u52a8\uff0c\u4e3a\u7aef\u5230\u7aef\u7684\u6d41\u7a0b\u81ea\u52a8\u5316\u63d0\u4f9b\u6570\u636e\u57fa\u7840\u3002\u6ca1\u6709\u96c6\u6210\uff0c\u5458\u5de5\u5c31\u9700\u8981\u82b1\u8d39\u5927\u91cf\u65f6\u95f4\u5728\u4e0d\u540c\u7cfb\u7edf\u4e4b\u95f4\u624b\u52a8\u590d\u5236\u7c98\u8d34\u6570\u636e\uff0c\u8fd9\u4e0d\u4ec5\u6548\u7387\u4f4e\u4e0b\uff0c\u800c\u4e14\u6781\u6613\u51fa\u9519\u3002<\/p>\n<p>\u73b0\u4ee3BPM\u5e73\u53f0\u901a\u5e38\u901a\u8fc7\u5f3a\u5927\u7684API\uff08\u5e94\u7528\u7a0b\u5e8f\u7f16\u7a0b\u63a5\u53e3\uff09\u80fd\u529b\u6765\u5b9e\u73b0\u7cfb\u7edf\u96c6\u6210\u3002\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4f8b\uff0c\u5176\u6210\u719f\u7684**\u3010API\u5bf9\u63a5\u3011**\u80fd\u529b\uff0c\u4f7f\u5176\u80fd\u591f\u4f5c\u4e3a\u4e00\u4e2a\u4f01\u4e1a\u7ea7\u7684\u6d41\u7a0b\u4e2d\u67a2\uff0c\u7075\u6d3b\u5730\u4e0e\u5404\u7c7b\u7b2c\u4e09\u65b9\u7cfb\u7edf\u8fdb\u884c\u8fde\u63a5\u3002<\/p>\n<ul>\n<li><strong>\u8fde\u63a5\u534f\u540c\u529e\u516c\u5e73\u53f0\uff1a<\/strong> \u901a\u8fc7\u4e0e\u9489\u9489\u3001\u4f01\u4e1a\u5fae\u4fe1\u7684\u96c6\u6210\uff0c\u53ef\u4ee5\u5c06BPM\u7cfb\u7edf\u4e2d\u7684\u5f85\u529e\u4e8b\u9879\u3001\u5ba1\u6279\u901a\u77e5\u76f4\u63a5\u63a8\u9001\u5230\u5458\u5de5\u719f\u6089\u7684\u804a\u5929\u7a97\u53e3\u4e2d\uff0c\u5b9e\u73b0\u201c\u6d88\u606f\u9a71\u52a8\u5de5\u4f5c\u201d\uff0c\u5458\u5de5\u65e0\u9700\u9891\u7e41\u767b\u5f55\u591a\u4e2a\u7cfb\u7edf\uff0c\u6781\u5927\u5730\u63d0\u5347\u4e86\u5904\u7406\u6548\u7387\u548c\u7528\u6237\u4f53\u9a8c\u3002<\/li>\n<li><strong>\u8fde\u63a5\u6838\u5fc3\u4e1a\u52a1\u7cfb\u7edf\uff1a<\/strong> \u4e0e\u91d1\u8776\u3001\u7528\u53cb\u7b49ERP\u7cfb\u7edf\u7684\u96c6\u6210\uff0c\u53ef\u4ee5\u5b9e\u73b0\u8ba2\u5355\u3001\u5e93\u5b58\u3001\u91c7\u8d2d\u3001\u8d22\u52a1\u7b49\u6838\u5fc3\u6570\u636e\u7684\u5b9e\u65f6\u540c\u6b65\u3002\u4f8b\u5982\uff0c\u9500\u552e\u4eba\u5458\u5728BPM\u4e2d\u63d0\u4ea4\u7684\u8ba2\u5355\uff0c\u5ba1\u6279\u901a\u8fc7\u540e\u80fd\u81ea\u52a8\u5199\u5165ERP\u751f\u6210\u9500\u552e\u51fa\u5e93\u5355\uff0c\u8d22\u52a1\u4eba\u5458\u4e5f\u80fd\u76f4\u63a5\u5728BPM\u4e2d\u53d1\u8d77\u4ed8\u6b3e\u6d41\u7a0b\uff0c\u5e76\u5c06\u51ed\u8bc1\u4fe1\u606f\u56de\u5199\u5230\u7528\u53cb\u7cfb\u7edf\u4e2d\uff0c\u771f\u6b63\u5b9e\u73b0\u4e1a\u8d22\u4e00\u4f53\u5316\u3002<\/li>\n<\/ul>\n<p>\u901a\u8fc7\u5f3a\u5927\u7684\u96c6\u6210\u80fd\u529b\uff0cBPM\u7cfb\u7edf\u5c06\u4f01\u4e1a\u5185\u90e8\u5206\u6563\u7684\u201c\u70b9\u201d\u72b6\u5e94\u7528\uff0c\u8fde\u63a5\u6210\u4e00\u5f20\u9ad8\u6548\u534f\u540c\u7684\u201c\u7f51\u201d\uff0c\u786e\u4fdd\u4e86\u4e1a\u52a1\u6d41\u7a0b\u5728\u6574\u4e2a\u4f01\u4e1a\u5185\u90e8\u7684\u7aef\u5230\u7aef\u987a\u7545\u6d41\u8f6c\uff0c\u6700\u5927\u5316\u5730\u91ca\u653e\u4e86\u6570\u5b57\u5316\u7684\u4ef7\u503c\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E6%95%B0%E6%8D%AE%E9%A9%B1%E5%8A%A8%EF%BC%9ABPM%E6%B5%81%E7%A8%8B%E7%9A%84%E7%9B%91%E6%8E%A7%E4%B8%8E%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96\"><\/span>\u56db\u3001\u6570\u636e\u9a71\u52a8\uff1aBPM\u6d41\u7a0b\u7684\u76d1\u63a7\u4e0e\u6301\u7eed\u4f18\u5316<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5b9e\u65bdBPM\u5e76\u975e\u4e00\u52b3\u6c38\u9038\u3002\u4e00\u4e2a\u5065\u5eb7\u7684\u6d41\u7a0b\u7ba1\u7406\u4f53\u7cfb\u5fc5\u987b\u5177\u5907\u81ea\u6211\u5ba1\u89c6\u548c\u6301\u7eed\u8fdb\u5316\u7684\u80fd\u529b\u3002\u6570\u636e\uff0c\u6b63\u662f\u9a71\u52a8\u8fd9\u79cd\u8fdb\u5316\u7684\u6838\u5fc3\u71c3\u6599\u3002\u901a\u8fc7\u5bf9\u6d41\u7a0b\u6267\u884c\u6570\u636e\u7684\u5b9e\u65f6\u76d1\u63a7\u548c\u6df1\u5ea6\u5206\u6790\uff0c\u4f01\u4e1a\u80fd\u591f\u4ece\u201c\u51ed\u611f\u89c9\u7ba1\u7406\u201d\u8f6c\u5411\u201c\u7528\u6570\u636e\u51b3\u7b56\u201d\uff0c\u7cbe\u51c6\u5b9a\u4f4d\u95ee\u9898\uff0c\u79d1\u5b66\u9a71\u52a8\u4f18\u5316\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E5%85%B3%E9%94%AE%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%EF%BC%88KPIs%EF%BC%89%E8%AE%BE%E5%AE%9A%E4%B8%8E%E7%9B%91%E6%8E%A7\"><\/span>1. \u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\u8bbe\u5b9a\u4e0e\u76d1\u63a7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u8861\u91cf\u6d41\u7a0b\u7684\u5065\u5eb7\u5ea6\uff0c\u9996\u5148\u9700\u8981\u5b9a\u4e49\u4e00\u5957\u79d1\u5b66\u3001\u53ef\u91cf\u5316\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\u3002\u8fd9\u4e9b\u6307\u6807\u5c31\u50cf\u662f\u6d41\u7a0b\u7684\u201c\u4f53\u68c0\u62a5\u544a\u201d\uff0c\u4e3a\u7ba1\u7406\u8005\u63d0\u4f9b\u4e86\u5ba2\u89c2\u7684\u8bc4\u4f30\u4f9d\u636e\u3002\u4ee5\u4e0b\u662f\u8861\u91cfBPM\u6d41\u7a0b\u7ee9\u6548\u7684\u51e0\u4e2a\u6838\u5fc3KPIs\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u6307\u6807\u540d\u79f0<\/th>\n<th align=\"left\">\u5b9a\u4e49<\/th>\n<th align=\"left\">\u5bf9\u4e1a\u52a1\u51b3\u7b56\u7684\u4ef7\u503c<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u6d41\u7a0b\u5468\u671f\u65f6\u95f4 (Cycle Time)<\/strong><\/td>\n<td align=\"left\">\u4ece\u6d41\u7a0b\u5b9e\u4f8b\u542f\u52a8\u5230\u7ed3\u675f\u6240\u82b1\u8d39\u7684\u603b\u65f6\u95f4\u3002<\/td>\n<td align=\"left\">\u8bc4\u4f30\u7aef\u5230\u7aef\u7684\u6d41\u7a0b\u6548\u7387\u3002\u5468\u671f\u65f6\u95f4\u8fc7\u957f\u53ef\u80fd\u610f\u5473\u7740\u5ba2\u6237\u7b49\u5f85\u65f6\u95f4\u957f\u3001\u5e02\u573a\u53cd\u5e94\u6162\uff0c\u662f\u4f18\u5316\u7684\u9996\u8981\u76ee\u6807\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5904\u7406\u65f6\u95f4 (Processing Time)<\/strong><\/td>\n<td align=\"left\">\u6d41\u7a0b\u4e2d\u5404\u4e2a\u4efb\u52a1\u8282\u70b9\u5b9e\u9645\u88ab\u5904\u7406\u6240\u82b1\u8d39\u7684\u65f6\u95f4\u603b\u548c\u3002<\/td>\n<td align=\"left\">\u5468\u671f\u65f6\u95f4\u51cf\u53bb\u5904\u7406\u65f6\u95f4\u7b49\u4e8e\u7b49\u5f85\u65f6\u95f4\u3002\u8be5\u6307\u6807\u5e2e\u52a9\u8bc6\u522b\u4efb\u52a1\u672c\u8eab\u662f\u5426\u8fc7\u4e8e\u590d\u6742\u6216\u8017\u65f6\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u74f6\u9888\u73af\u8282\u5206\u6790 (Bottleneck Analysis)<\/strong><\/td>\n<td align=\"left\">\u8bc6\u522b\u6d41\u7a0b\u4e2d\u7b49\u5f85\u65f6\u95f4\u6700\u957f\u3001\u5904\u7406\u6700\u6162\u7684\u8282\u70b9\u3002<\/td>\n<td align=\"left\">\u7cbe\u51c6\u5b9a\u4f4d\u6d41\u7a0b\u5835\u70b9\u3002\u51b3\u7b56\u8005\u53ef\u4ee5\u9488\u5bf9\u6027\u5730\u6295\u5165\u8d44\u6e90\uff08\u5982\u589e\u6d3e\u4eba\u624b\u3001\u4f18\u5316\u7cfb\u7edf\uff09\u6765\u758f\u901a\u74f6\u9888\uff0c\u63d0\u5347\u6574\u4f53\u6548\u7387\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6d41\u7a0b\u5904\u7406\u6210\u672c (Process Cost)<\/strong><\/td>\n<td align=\"left\">\u5b8c\u6210\u4e00\u4e2a\u6d41\u7a0b\u5b9e\u4f8b\u6240\u9700\u7684\u4eba\u529b\u6210\u672c\u3001\u65f6\u95f4\u6210\u672c\u548c\u8d44\u6e90\u6210\u672c\u603b\u548c\u3002<\/td>\n<td align=\"left\">\u5c06\u6d41\u7a0b\u6548\u7387\u4e0e\u8d22\u52a1\u6307\u6807\u76f4\u63a5\u6302\u94a9\uff0c\u5e2e\u52a9\u7ba1\u7406\u8005\u8fdb\u884c\u6295\u5165\u4ea7\u51fa\u5206\u6790\uff0c\u8bc4\u4f30\u81ea\u52a8\u5316\u548c\u4f18\u5316\u7684\u7ecf\u6d4e\u6548\u76ca\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u9996\u6b21\u901a\u8fc7\u7387 (First Pass Yield)<\/strong><\/td>\n<td align=\"left\">\u4e00\u6b21\u6027\u6210\u529f\u5b8c\u6210\u3001\u65e0\u9700\u8fd4\u5de5\u6216\u4fee\u6b63\u7684\u6d41\u7a0b\u5b9e\u4f8b\u6240\u5360\u7684\u6bd4\u4f8b\u3002<\/td>\n<td align=\"left\">\u8861\u91cf\u6d41\u7a0b\u8d28\u91cf\u548c\u6807\u51c6\u5316\u7a0b\u5ea6\u3002\u4f4e\u901a\u8fc7\u7387\u610f\u5473\u7740\u6d41\u7a0b\u8bbe\u8ba1\u4e0d\u6e05\u3001\u89c4\u5219\u4e0d\u660e\u6216\u5458\u5de5\u64cd\u4f5c\u4e0d\u5f53\uff0c\u9700\u8981\u8fdb\u884c\u57f9\u8bad\u6216\u6d41\u7a0b\u91cd\u8bbe\u8ba1\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>SLA\u8fbe\u6210\u7387 (SLA Compliance Rate)<\/strong><\/td>\n<td align=\"left\">\u5728\u9884\u8bbe\u7684\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09\u65f6\u9650\u5185\u5b8c\u6210\u7684\u4efb\u52a1\u6216\u6d41\u7a0b\u6240\u5360\u7684\u6bd4\u4f8b\u3002<\/td>\n<td align=\"left\">\u76d1\u63a7\u6d41\u7a0b\u7684\u53ca\u65f6\u6027\u548c\u53ef\u9760\u6027\uff0c\u5c24\u5176\u5bf9\u4e8e\u9762\u5411\u5ba2\u6237\u7684\u670d\u52a1\u6d41\u7a0b\u81f3\u5173\u91cd\u8981\uff0c\u76f4\u63a5\u5f71\u54cd\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u8d44\u6e90\u5229\u7528\u7387 (Resource Utilization)<\/strong><\/td>\n<td align=\"left\">\u53c2\u4e0e\u6d41\u7a0b\u7684\u5458\u5de5\u6216\u8bbe\u5907\u5728\u5de5\u4f5c\u65f6\u95f4\u5185\u7684\u6709\u6548\u5de5\u4f5c\u65f6\u95f4\u5360\u6bd4\u3002<\/td>\n<td align=\"left\">\u5e2e\u52a9\u7ba1\u7406\u8005\u8bc4\u4f30\u4eba\u529b\u548c\u8d44\u6e90\u914d\u7f6e\u7684\u5408\u7406\u6027\uff0c\u907f\u514d\u8d44\u6e90\u6d6a\u8d39\u6216\u5206\u914d\u4e0d\u5747\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"2_%E4%BB%8E%E6%95%B0%E6%8D%AE%E6%B4%9E%E5%AF%9F%E5%88%B0%E6%B5%81%E7%A8%8B%E4%BC%98%E5%8C%96\"><\/span>2. \u4ece\u6570\u636e\u6d1e\u5bdf\u5230\u6d41\u7a0b\u4f18\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6536\u96c6\u5230KPI\u6570\u636e\u4ec5\u4ec5\u662f\u7b2c\u4e00\u6b65\uff0c\u66f4\u5173\u952e\u7684\u662f\u5982\u4f55\u5229\u7528\u8fd9\u4e9b\u6570\u636e\u53d1\u73b0\u6d41\u7a0b\u7684\u4f18\u5316\u673a\u4f1a\uff0c\u5e76\u9a71\u52a8\u6301\u7eed\u7684\u8fed\u4ee3\u3002\u4f20\u7edf\u7684\u62a5\u8868\u5de5\u5177\u5f80\u5f80\u529f\u80fd\u56fa\u5316\uff0c\u65e0\u6cd5\u6ee1\u8db3\u7ba1\u7406\u8005\u591a\u7ef4\u5ea6\u7684\u3001\u63a2\u7d22\u6027\u7684\u5206\u6790\u9700\u6c42\u3002<\/p>\n<p>\u73b0\u4ee3BPM\u5e73\u53f0\u901a\u8fc7\u96c6\u6210\u5f3a\u5927\u7684\u6570\u636e\u5206\u6790\u80fd\u529b\uff0c\u5f7b\u5e95\u6539\u53d8\u4e86\u8fd9\u4e00\u73b0\u72b6\u3002\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u7684**\u3010\u62a5\u8868\u5f15\u64ce\u3011**\u4e3a\u4f8b\uff0c\u5b83\u4e3a\u7ba1\u7406\u8005\u63d0\u4f9b\u4e86\u4e00\u4e2a\u9ad8\u5ea6\u7075\u6d3b\u7684\u6570\u636e\u63a2\u7d22\u5de5\u5177\u3002<\/p>\n<ul>\n<li><strong>\u53ef\u89c6\u5316\u6570\u636e\u770b\u677f\uff1a<\/strong> \u7ba1\u7406\u8005\u65e0\u9700\u7f16\u5199\u4ee3\u7801\uff0c\u53ea\u9700\u901a\u8fc7\u7b80\u5355\u7684\u62d6\u62c9\u62fd\u64cd\u4f5c\uff0c\u5c31\u53ef\u4ee5\u5c06\u6d41\u7a0b\u6570\u636e\u8f6c\u5316\u4e3a\u5404\u79cd\u76f4\u89c2\u7684\u56fe\u8868\uff0c\u5982\u8d8b\u52bf\u56fe\u3001\u997c\u56fe\u3001\u67f1\u72b6\u56fe\u3001\u6f0f\u6597\u56fe\u7b49\uff0c\u81ea\u7531\u7ec4\u5408\u6210\u4e2a\u6027\u5316\u7684\u6570\u636e\u5206\u6790\u770b\u677f\u3002\u4f8b\u5982\uff0cCEO\u53ef\u4ee5\u521b\u5efa\u4e00\u4e2a\u5168\u5c40\u770b\u677f\uff0c\u5b8f\u89c2\u76d1\u63a7\u5404\u6838\u5fc3\u6d41\u7a0b\u7684\u5468\u671f\u65f6\u95f4\u548c\u6210\u672c\uff1b\u800c\u90e8\u95e8\u7ecf\u7406\u5219\u53ef\u4ee5\u521b\u5efa\u9488\u5bf9\u81ea\u5df1\u90e8\u95e8\u7684\u770b\u677f\uff0c\u6df1\u5165\u5206\u6790\u4efb\u52a1\u5904\u7406\u65f6\u957f\u548c\u74f6\u9888\u73af\u8282\u3002<\/li>\n<li><strong>\u591a\u7ef4\u5ea6\u4e0b\u94bb\u5206\u6790\uff1a<\/strong> \u5f53\u5728\u770b\u677f\u4e0a\u53d1\u73b0\u5f02\u5e38\u6570\u636e\u65f6\uff08\u4f8b\u5982\uff0c\u672c\u6708\u5408\u540c\u5ba1\u6279\u5468\u671f\u65f6\u95f4\u73af\u6bd4\u4e0a\u534720%\uff09\uff0c\u7ba1\u7406\u8005\u53ef\u4ee5\u76f4\u63a5\u70b9\u51fb\u56fe\u8868\uff0c\u8fdb\u884c\u4e0b\u94bb\u5206\u6790\u3002\u7cfb\u7edf\u53ef\u4ee5\u7acb\u5373\u5c55\u793a\u51fa\u662f\u54ea\u4e2a\u5ba1\u6279\u73af\u8282\u8017\u65f6\u6700\u957f\u3001\u662f\u54ea\u4e9b\u7c7b\u578b\u7684\u5408\u540c\u5ba1\u6279\u53d8\u6162\uff0c\u751a\u81f3\u53ef\u4ee5\u8ffd\u6eaf\u5230\u5177\u4f53\u7684\u5ba1\u6279\u4eba\u548c\u6d41\u7a0b\u5b9e\u4f8b\u3002\u8fd9\u79cd\u4ece\u5b8f\u89c2\u5230\u5fae\u89c2\u7684\u9010\u5c42\u6df1\u5165\u5206\u6790\uff0c\u80fd\u591f\u5e2e\u52a9\u7ba1\u7406\u8005\u5feb\u901f\u3001\u7cbe\u51c6\u5730\u5b9a\u4f4d\u95ee\u9898\u7684\u6839\u672c\u539f\u56e0\u3002<\/li>\n<\/ul>\n<p>\u57fa\u4e8e\u8fd9\u4e9b\u76f4\u89c2\u7684\u6570\u636e\u6d1e\u5bdf\uff0c\u7ba1\u7406\u5c42\u53ef\u4ee5\u505a\u51fa\u66f4\u6709\u4f9d\u636e\u7684\u51b3\u7b56\uff1a\u662f\u67d0\u4e2a\u5ba1\u6279\u8282\u70b9\u6743\u9650\u8bbe\u7f6e\u4e0d\u5408\u7406\u9700\u8981\u8c03\u6574\uff1f\u662f\u67d0\u4e2a\u5c97\u4f4d\u4eba\u624b\u4e0d\u8db3\u9700\u8981\u589e\u63f4\uff1f\u8fd8\u662f\u67d0\u4e2a\u73af\u8282\u7684\u89c4\u5219\u5b9a\u4e49\u4e0d\u6e05\u5bfc\u81f4\u9891\u7e41\u9a73\u56de\uff1f\u901a\u8fc7<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u7684**\u3010\u62a5\u8868\u5f15\u64ce\u3011**\uff0c\u6570\u636e\u4e0d\u518d\u662f\u51b0\u51b7\u7684\u6570\u5b57\uff0c\u800c\u662f\u9a71\u52a8\u6d41\u7a0b\u6301\u7eed\u8fed\u4ee3\u3001\u7ba1\u7406\u6301\u7eed\u7cbe\u8fdb\u7684\u5f3a\u5927\u5f15\u64ce\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD%EF%BC%9A%E6%9E%84%E5%BB%BA%E6%95%8F%E6%8D%B7%E4%B8%94%E5%8F%AF%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96%E7%9A%84%E6%B5%81%E7%A8%8B%E7%AE%A1%E7%90%86%E4%BD%93%E7%B3%BB\"><\/span>\u7ed3\u8bed\uff1a\u6784\u5efa\u654f\u6377\u4e14\u53ef\u6301\u7eed\u4f18\u5316\u7684\u6d41\u7a0b\u7ba1\u7406\u4f53\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0cBPM\u7cfb\u7edf\u6d41\u7a0b\u7684\u6784\u5efa\u662f\u4e00\u4e2a\u8d2f\u7a7f\u201c\u8bbe\u8ba1\u3001\u6267\u884c\u3001\u76d1\u63a7\u3001\u4f18\u5316\u201d\u7684\u5b8c\u6574\u95ed\u73af\u3002\u5b83\u7edd\u975e\u4e00\u6b21\u7b80\u5355\u7684\u6280\u672f\u5de5\u5177\u5b9e\u65bd\uff0c\u800c\u662f\u4e00\u573a\u6df1\u523b\u7684\u7ba1\u7406\u53d8\u9769\uff0c\u8981\u6c42\u4f01\u4e1a\u4ece\u6218\u7565\u9ad8\u5ea6\u5ba1\u89c6\u5e76\u91cd\u5851\u5176\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u3002\u6210\u529f\u7684BPM\u5b9e\u8df5\uff0c\u80fd\u591f\u5c06\u4f01\u4e1a\u7684\u7ba1\u7406\u5236\u5ea6\u548c\u6218\u7565\u610f\u56fe\uff0c\u7cbe\u51c6\u5730\u56fa\u5316\u5230\u65e5\u5e38\u8fd0\u8425\u7684\u6bcf\u4e00\u4e2a\u73af\u8282\u4e2d\uff0c\u4ece\u800c\u6784\u5efa\u8d77\u771f\u6b63\u7684\u6267\u884c\u529b\u4e0e\u6838\u5fc3\u7ade\u4e89\u529b\u3002<\/p>\n<p>\u5728\u8fd9\u4e00\u8fc7\u7a0b\u4e2d\uff0c\u9009\u62e9\u6b63\u786e\u7684\u5e73\u53f0\u81f3\u5173\u91cd\u8981\u3002\u4f20\u7edf\u7684BPM\u8f6f\u4ef6\u5f80\u5f80\u5b9e\u65bd\u5468\u671f\u957f\u3001\u6210\u672c\u9ad8\u6602\uff0c\u4e14\u96be\u4ee5\u9002\u5e94\u5feb\u901f\u53d8\u5316\u7684\u4e1a\u52a1\u9700\u6c42\u3002\u800c\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4ee3\u8868\u7684\u65b0\u4e00\u4ee3\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u51ed\u501f\u5176\u5353\u8d8a\u7684**\u3010\u4e2a\u6027\u5316\u3011<strong>\u3001<\/strong>\u3010\u6269\u5c55\u6027\u3011<strong>\u548c<\/strong>\u3010\u4e00\u4f53\u5316\u3011**\u80fd\u529b\uff0c\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4e00\u6761\u66f4\u654f\u6377\u3001\u66f4\u7ecf\u6d4e\u3001\u66f4\u53ef\u6301\u7eed\u7684\u8def\u5f84\u3002\u5b83\u4e0d\u4ec5\u8d4b\u4e88\u4e1a\u52a1\u4eba\u5458\u53c2\u4e0e\u6d41\u7a0b\u8bbe\u8ba1\u7684\u80fd\u529b\uff0c\u786e\u4fdd\u7cfb\u7edf\u4e0e\u9700\u6c42\u9ad8\u5ea6\u5339\u914d\uff0c\u66f4\u80fd\u968f\u7740\u4f01\u4e1a\u7684\u53d1\u5c55\u800c\u6301\u7eed\u8fed\u4ee3\uff0c\u907f\u514d\u4e86\u201c\u7cfb\u7edf\u4e0a\u7ebf\u5373\u843d\u540e\u201d\u7684\u56f0\u5883\u3002\u5bf9\u4e8e\u5bfb\u6c42\u6570\u5b57\u5316\u8f6c\u578b\u7684\u4f01\u4e1a\u51b3\u7b56\u8005\u800c\u8a00\uff0c\u8fd9\u65e0\u7591\u662f\u6784\u5efa\u957f\u671f\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u660e\u667a\u4e4b\u9009\u3002<\/p>\n<p>\u73b0\u5728\uff0c\u662f\u65f6\u5019\u62e5\u62b1\u53d8\u9769\u4e86\u3002\u4ece\u6784\u5efa\u60a8\u7684\u7b2c\u4e00\u4e2a\u81ea\u52a8\u5316\u6d41\u7a0b\u5f00\u59cb\uff0c\u8fc8\u51fa\u4f01\u4e1a\u6570\u5b57\u5316\u8f6c\u578b\u7684\u575a\u5b9e\u4e00\u6b65\u3002<strong>\u7acb\u5373\u5f00\u59cb\u6784\u5efa\u60a8\u7684\u7b2c\u4e00\u4e2a\u81ea\u52a8\u5316\u4e1a\u52a1\u6d41\u7a0b\uff0c\u70b9\u51fb\u3010<a href=\"https:\/\/user.zdsztech.com\/toWorkbench?index=2\">\u514d\u8d39\u8bd5\u7528\uff0c\u5728\u7ebf\u76f4\u63a5\u8bd5\u7528<\/a>\u3011\uff0c\u4f53\u9a8c\u652f\u9053\u5e73\u53f0\u5e26\u6765\u7684\u6548\u7387\u53d8\u9769\u3002<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8EBPM%E7%B3%BB%E7%BB%9F%E6%B5%81%E7%A8%8B%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98_FAQ\"><\/span>\u5173\u4e8eBPM\u7cfb\u7edf\u6d41\u7a0b\u7684\u5e38\u89c1\u95ee\u9898 (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_BPM%E5%92%8COA%E3%80%81ERP%E7%B3%BB%E7%BB%9F%E6%9C%89%E4%BB%80%E4%B9%88%E6%A0%B8%E5%BF%83%E5%8C%BA%E5%88%AB%EF%BC%9F\"><\/span>1. BPM\u548cOA\u3001ERP\u7cfb\u7edf\u6709\u4ec0\u4e48\u6838\u5fc3\u533a\u522b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>\u5b9a\u4e49\u4e0e\u4fa7\u91cd\u70b9\uff1a<\/strong>\n<ul>\n<li><strong>OA\uff08Office Automation\uff09<\/strong>\uff1a\u529e\u516c\u81ea\u52a8\u5316\u7cfb\u7edf\uff0c\u6838\u5fc3\u662f\u89e3\u51b3\u4f01\u4e1a\u5185\u90e8\u7684\u884c\u653f\u534f\u4f5c\u548c\u4fe1\u606f\u5171\u4eab\u95ee\u9898\uff0c\u5982\u516c\u6587\u3001\u901a\u77e5\u3001\u65e5\u7a0b\u3001\u4f1a\u8bae\u7ba1\u7406\u3002\u5b83\u5173\u6ce8\u7684\u662f\u201c\u4eba\u4e0e\u4eba\u7684\u534f\u540c\u201d\u3002<\/li>\n<li><strong>ERP\uff08Enterprise Resource Planning\uff09<\/strong>\uff1a\u4f01\u4e1a\u8d44\u6e90\u8ba1\u5212\u7cfb\u7edf\uff0c\u6838\u5fc3\u662f\u5bf9\u4f01\u4e1a\u7684\u6838\u5fc3\u4e1a\u52a1\u8d44\u6e90\uff08\u4eba\u3001\u8d22\u3001\u7269\u3001\u4ea7\u3001\u4f9b\u3001\u9500\uff09\u8fdb\u884c\u4e00\u4f53\u5316\u7ba1\u7406\uff0c\u4ee5\u8d22\u52a1\u4e3a\u4e2d\u5fc3\uff0c\u5f3a\u8c03\u6570\u636e\u7684\u51c6\u786e\u6027\u548c\u8ba1\u5212\u6027\u3002\u5b83\u5173\u6ce8\u7684\u662f\u201c\u4e1a\u52a1\u8d44\u6e90\u7684\u7ba1\u7406\u201d\u3002<\/li>\n<li><strong>BPM\uff08Business Process Management\uff09<\/strong>\uff1a\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\u7cfb\u7edf\uff0c\u6838\u5fc3\u662f\u201c\u6d41\u7a0b\u201d\u3002\u5b83\u50cf\u4e00\u6839\u9488\uff0c\u53ef\u4ee5\u4e32\u8054\u8d77\u4f01\u4e1a\u5185\u5305\u62ecOA\u3001ERP\u5728\u5185\u7684\u5404\u4e2a\u7cfb\u7edf\u548c\u90e8\u95e8\uff0c\u4e13\u6ce8\u4e8e\u7aef\u5230\u7aef\u4e1a\u52a1\u6d41\u7a0b\u7684\u68b3\u7406\u3001\u81ea\u52a8\u5316\u3001\u76d1\u63a7\u548c\u4f18\u5316\u3002\u5b83\u5173\u6ce8\u7684\u662f\u201c\u4e1a\u52a1\u6d41\u7a0b\u7684\u6253\u901a\u4e0e\u4f18\u5316\u201d\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_%E5%AE%9E%E6%96%BDBPM%E7%B3%BB%E7%BB%9F%E9%9C%80%E8%A6%81%E5%A4%9A%E9%95%BF%E6%97%B6%E9%97%B4%EF%BC%9F%E6%88%90%E6%9C%AC%E5%A4%A7%E6%A6%82%E6%98%AF%E5%A4%9A%E5%B0%91%EF%BC%9F\"><\/span>2. \u5b9e\u65bdBPM\u7cfb\u7edf\u9700\u8981\u591a\u957f\u65f6\u95f4\uff1f\u6210\u672c\u5927\u6982\u662f\u591a\u5c11\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5f71\u54cdBPM\u5b9e\u65bd\u5468\u671f\u548c\u6210\u672c\u7684\u5173\u952e\u56e0\u7d20\u5305\u62ec\uff1a\u6d41\u7a0b\u7684\u590d\u6742\u5ea6\u548c\u6570\u91cf\u3001\u6d89\u53ca\u7684\u90e8\u95e8\u4e0e\u7528\u6237\u8303\u56f4\u3001\u5b9a\u5236\u5316\u5f00\u53d1\u7684\u7a0b\u5ea6\u4ee5\u53ca\u4e0e\u73b0\u6709\u7cfb\u7edf\u7684\u96c6\u6210\u9700\u6c42\u3002\u4f20\u7edfBPM\u9879\u76ee\u53ef\u80fd\u9700\u8981\u6570\u6708\u751a\u81f3\u66f4\u957f\u65f6\u95f4\uff0c\u6210\u672c\u4e5f\u76f8\u5bf9\u8f83\u9ad8\u3002\u7136\u800c\uff0c\u65e0\u4ee3\u7801\u5e73\u53f0\uff08\u5982<strong>\u652f\u9053\u5e73\u53f0<\/strong>\uff09\u6781\u5927\u5730\u6539\u53d8\u4e86\u8fd9\u4e00\u72b6\u51b5\u3002\u901a\u8fc7\u53ef\u89c6\u5316\u7684\u62d6\u62c9\u62fd\u914d\u7f6e\u4ee3\u66ff\u4f20\u7edf\u4ee3\u7801\u5f00\u53d1\uff0c<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u901a\u5e38\u80fd<strong>\u5c06\u5f00\u53d1\u5468\u671f\u7f29\u77ed2\u500d\uff0c\u6574\u4f53\u6210\u672c\u964d\u4f4e50-80%<\/strong>\u3002\u4f01\u4e1a\u53ef\u4ee5\u5728\u51e0\u5468\u751a\u81f3\u51e0\u5929\u5185\u4e0a\u7ebf\u7b2c\u4e00\u4e2a\u6838\u5fc3\u6d41\u7a0b\uff0c\u5feb\u901f\u89c1\u6548\uff0c\u5e76\u6839\u636e\u9700\u6c42\u9010\u6b65\u6269\u5c55\uff0c\u63d0\u4f9b\u4e86\u6781\u5177\u6027\u4ef7\u6bd4\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E4%B8%9A%E5%8A%A1%E6%B5%81%E7%A8%8B%E4%BC%9A%E7%BB%8F%E5%B8%B8%E5%8F%98%E5%8C%96%EF%BC%8CBPM%E7%B3%BB%E7%BB%9F%E8%83%BD%E9%80%82%E5%BA%94%E5%90%97%EF%BC%9F\"><\/span>3. \u4e1a\u52a1\u6d41\u7a0b\u4f1a\u7ecf\u5e38\u53d8\u5316\uff0cBPM\u7cfb\u7edf\u80fd\u9002\u5e94\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8fd9\u6b63\u662f\u73b0\u4ee3BPM\u7cfb\u7edf\uff0c\u5c24\u5176\u662f\u65e0\u4ee3\u7801\u5e73\u53f0\u7684\u6838\u5fc3\u4f18\u52bf\u6240\u5728\u3002\u4f20\u7edf\u8f6f\u4ef6\u4e00\u65e6\u5f00\u53d1\u5b8c\u6210\uff0c\u4efb\u4f55\u5fae\u5c0f\u7684\u6d41\u7a0b\u8c03\u6574\u90fd\u53ef\u80fd\u9700\u8981IT\u90e8\u95e8\u91cd\u65b0\u7f16\u7801\u3001\u6d4b\u8bd5\u548c\u53d1\u5e03\uff0c\u53cd\u5e94\u8fdf\u7f13\u3002\u800c\u50cf<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u5176\u6838\u5fc3\u8bbe\u8ba1\u7406\u5ff5\u5c31\u662f\u4e3a\u4e86\u5e94\u5bf9\u53d8\u5316\u3002\u5176\u5f3a\u5927\u7684**\u3010\u6269\u5c55\u6027\u3011<strong>\u548c<\/strong>\u3010\u4e2a\u6027\u5316\u3011**\u80fd\u529b\uff0c\u5141\u8bb8\u7ecf\u8fc7\u6388\u6743\u7684\u4e1a\u52a1\u4eba\u5458\u6216\u7ba1\u7406\u5458\uff0c\u76f4\u63a5\u5728\u56fe\u5f62\u5316\u754c\u9762\u4e0a\u5feb\u901f\u4fee\u6539\u5ba1\u6279\u8282\u70b9\u3001\u8c03\u6574\u4e1a\u52a1\u89c4\u5219\u3001\u589e\u51cf\u8868\u5355\u5b57\u6bb5\u3002\u8fd9\u79cd\u654f\u6377\u6027\u786e\u4fdd\u4e86BPM\u7cfb\u7edf\u80fd\u591f\u7d27\u8ddf\u4e1a\u52a1\u53d1\u5c55\u7684\u6b65\u4f10\uff0c\u4e0d\u65ad\u8fdb\u884c\u8fed\u4ee3\u4f18\u5316\uff0c\u6210\u4e3a\u4e00\u4e2a\u80fd\u591f\u957f\u671f\u53ef\u6301\u7eed\u4f7f\u7528\u7684\u201c\u6d3b\u201d\u7cfb\u7edf\uff0c\u800c\u975e\u50f5\u5316\u7684\u201c\u6b7b\u201d\u7cfb\u7edf\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6df1\u5165\u4e86\u89e3BPM\u7cfb\u7edf\u4ece\u8bbe\u8ba1\u5230\u6267\u884c\u7684\u5168\u8fc7\u7a0b\uff0c\u5305\u62ec\u6d41\u7a0b\u5efa\u6a21\u3001\u81ea\u52a8\u5316\u6267\u884c\u3001\u6570\u636e\u76d1\u63a7\u4e0e\u6301\u7eed\u4f18\u5316\u3002\u672c\u6587\u63d0\u4f9b\u5173\u952e\u6b65\u9aa4\u4e0e\u6700\u4f73\u5b9e\u8df5\uff0c\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u9ad8\u6548\u7684\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\u4f53\u7cfb\u3002<\/p>\n","protected":false},"author":7,"featured_media":49175,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"class_list":["post-49176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-docs"],"yoast_head":"<!-- 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