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Cost of Ownership\uff09\uff0c\u8fd9\u5305\u62ec\u4e86\u521d\u671f\u7684\u91c7\u8d2d\u548c\u5b9e\u65bd\u8d39\u7528\u3001\u957f\u671f\u7684\u7cfb\u7edf\u7ef4\u62a4\u4e0e\u5347\u7ea7\u8d39\u7528\u3001\u5458\u5de5\u7684\u57f9\u8bad\u6210\u672c\uff0c\u4ee5\u53ca\u56e0\u7cfb\u7edf\u4e0d\u5339\u914d\u6216\u9891\u7e41\u66f4\u6362\u800c\u4ea7\u751f\u7684\u9690\u6027\u673a\u4f1a\u6210\u672c\u3002\u9009\u62e9\u4e00\u4e2a\u80fd\u591f\u968f\u9700\u5e94\u53d8\u3001\u6301\u7eed\u8fed\u4ee3\u7684\u5e73\u53f0\uff0c\u4ece\u957f\u8fdc\u6765\u770b\uff0c\u5176\u7efc\u5408\u6027\u4ef7\u6bd4\u5f80\u5f80\u8fdc\u9ad8\u4e8e\u90a3\u4e9b\u770b\u4f3c\u4fbf\u5b9c\u4f46\u529f\u80fd\u56fa\u5316\u3001\u65e0\u6cd5\u6210\u957f\u7684\u6807\u51c6\u4ea7\u54c1\u3002<\/p>\n<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" 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class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u57fa\u4e8e\u4e0a\u8ff0\u5efa\u7acb\u7684\u79d1\u5b66\u8bc4\u4f30\u5750\u6807\u7cfb\uff0c\u6211\u4eec\u5c06\u5bf9\u5e02\u573a\u4e0a\u4e94\u6b3e\u5177\u6709\u4ee3\u8868\u6027\u7684\u5de5\u5355\u7ba1\u7406\u5de5\u5177\u8fdb\u884c\u6df1\u5ea6\u5256\u6790\u3002\u4e3a\u4e86\u4fbf\u4e8e\u60a8\u8fdb\u884c\u6a2a\u5411\u5bf9\u6bd4\uff0c\u6211\u4eec\u5c06\u7edf\u4e00\u4ece\u201c\u6838\u5fc3\u529f\u80fd\u201d\u3001\u201c\u9002\u7528\u573a\u666f\u201d\u548c\u201c\u4f18\u7f3a\u70b9\u201d\u4e09\u4e2a\u7ef4\u5ea6\u8fdb\u884c\u5ba2\u89c2\u8bc4\u8ff0\u3002\u8fd9\u4e94\u7c7b\u5de5\u5177\u8986\u76d6\u4e86\u4ece\u4e13\u4e1aIT\u670d\u52a1\u5230\u8f7b\u91cf\u7ea7\u529e\u516c\u534f\u540c\uff0c\u518d\u5230\u9ad8\u5ea6\u4e2a\u6027\u5316\u5b9a\u5236\u7684\u4e0d\u540c\u9700\u6c42\u5149\u8c31\uff0c\u65e8\u5728\u4e3a\u60a8\u63d0\u4f9b\u4e00\u5e45\u6e05\u6670\u7684\u5e02\u573a\u5168\u666f\u56fe\uff0c\u52a9\u60a8\u7cbe\u51c6\u5b9a\u4f4d\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_%E5%B7%A5%E5%85%B7A%EF%BC%88%E4%BE%8B%E5%A6%82%EF%BC%9AJira_Service_Management%EF%BC%89%EF%BC%9A%E5%8A%9F%E8%83%BD%E5%BC%BA%E5%A4%A7%E7%9A%84IT%E6%9C%8D%E5%8A%A1%E5%8F%B0\"><\/span>1. \u5de5\u5177A\uff08\u4f8b\u5982\uff1aJira Service Management\uff09\uff1a\u529f\u80fd\u5f3a\u5927\u7684IT\u670d\u52a1\u53f0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Jira Service Management\uff08JSM\uff09\u6e90\u81eaAtlassian\u751f\u6001\uff0c\u5176\u6838\u5fc3\u5b9a\u4f4d\u662f\u4e3aIT\u56e2\u961f\u63d0\u4f9b\u7b26\u5408ITIL\uff08\u4fe1\u606f\u6280\u672f\u57fa\u7840\u67b6\u6784\u5e93\uff09\u6807\u51c6\u7684\u670d\u52a1\u7ba1\u7406\u89e3\u51b3\u65b9\u6848\u3002\u5b83\u5728\u4e8b\u6545\u7ba1\u7406\u3001\u95ee\u9898\u7ba1\u7406\u3001\u53d8\u66f4\u7ba1\u7406\u548c\u670d\u52a1\u8bf7\u6c42\u5904\u7406\u65b9\u9762\u529f\u80fd\u6781\u4e3a\u5f3a\u5927\uff0c\u5e76\u80fd\u4e0eJira Software\u65e0\u7f1d\u96c6\u6210\uff0c\u5f62\u6210\u4ece\u5ba2\u6237\u652f\u6301\u5230\u540e\u7aef\u7814\u53d1\u7684\u95ed\u73af\uff0c\u662f\u6280\u672f\u9a71\u52a8\u578b\u4f01\u4e1a\u7684\u9996\u9009\u3002\u5176\u5f3a\u5927\u7684\u5de5\u4f5c\u6d41\u5f15\u64ce\u548c\u81ea\u52a8\u5316\u89c4\u5219\uff0c\u80fd\u591f\u5904\u7406\u9ad8\u5ea6\u590d\u6742\u7684IT\u8fd0\u7ef4\u548c\u670d\u52a1\u6d41\u7a0b\u3002<\/p>\n<p>\u7136\u800c\uff0c\u5176\u4f18\u52bf\u4e5f\u5e26\u6765\u4e86\u76f8\u5e94\u7684\u6311\u6218\u3002\u5bf9\u4e8e\u975eIT\u90e8\u95e8\u800c\u8a00\uff0cJSM\u7684\u4e13\u4e1a\u672f\u8bed\u548c\u590d\u6742\u7684\u914d\u7f6e\u95e8\u69db\u8f83\u9ad8\uff0c\u63a8\u5e7f\u548c\u4f7f\u7528\u6210\u672c\u4e0d\u83f2\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u8bc4\u4f30\u7ef4\u5ea6<\/th>\n<th align=\"left\">\u8868\u73b0\u5206\u6790<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u529f\u80fd\u4e30\u5bcc\u5ea6<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u975e\u5e38\u9ad8\uff0c\u6df1\u5ea6\u5951\u5408ITIL\u6807\u51c6)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5b9a\u5236\u590d\u6742\u5ea6<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2606 (\u9ad8\uff0c\u9700\u8981\u4e13\u4e1a\u4eba\u5458\u8fdb\u884c\u914d\u7f6e\u548c\u7ef4\u62a4)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u4ef7\u683c<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2606 (\u8f83\u9ad8\uff0c\u6309\u5750\u5e2d\u6536\u8d39\uff0c\u9002\u5408\u9884\u7b97\u5145\u8db3\u7684\u4f01\u4e1a)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6700\u9002\u7528\u4f01\u4e1a\u7c7b\u578b<\/strong><\/td>\n<td align=\"left\">\u6280\u672f\u9a71\u52a8\u578b\u4f01\u4e1a\u3001\u4e2d\u5927\u578b\u4f01\u4e1a\u7684IT\u90e8\u95e8\u3001\u8f6f\u4ef6\u5f00\u53d1\u516c\u53f8<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"2_%E5%B7%A5%E5%85%B7B%EF%BC%88%E4%BE%8B%E5%A6%82%EF%BC%9AZendesk%EF%BC%89%EF%BC%9A%E4%BB%A5%E5%AE%A2%E6%88%B7%E6%9C%8D%E5%8A%A1%E4%B8%BA%E6%A0%B8%E5%BF%83%E7%9A%84%E5%B7%A5%E5%8D%95%E7%B3%BB%E7%BB%9F\"><\/span>2. \u5de5\u5177B\uff08\u4f8b\u5982\uff1aZendesk\uff09\uff1a\u4ee5\u5ba2\u6237\u670d\u52a1\u4e3a\u6838\u5fc3\u7684\u5de5\u5355\u7cfb\u7edf<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Zendesk\u662f\u5ba2\u6237\u670d\u52a1\u9886\u57df\u7684\u6807\u6746\u4ea7\u54c1\uff0c\u5176\u8bbe\u8ba1\u7684\u51fa\u53d1\u70b9\u662f\u4f18\u5316\u4f01\u4e1a\u4e0e\u5916\u90e8\u5ba2\u6237\u4e4b\u95f4\u7684\u6c9f\u901a\u4e0e\u670d\u52a1\u4f53\u9a8c\u3002\u5b83\u7684\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\u5f3a\u5927\u7684\u591a\u6e20\u9053\u6574\u5408\u80fd\u529b\uff0c\u80fd\u591f\u5c06\u6765\u81ea\u90ae\u4ef6\u3001\u7535\u8bdd\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u5728\u7ebf\u804a\u5929\u7b49\u4e0d\u540c\u6e20\u9053\u7684\u5ba2\u6237\u8bf7\u6c42\u7edf\u4e00\u6c47\u96c6\u5230\u5de5\u5355\u6c60\u4e2d\u8fdb\u884c\u7ba1\u7406\u548c\u5206\u914d\u3002\u540c\u65f6\uff0c\u5176\u5185\u7f6e\u7684\u77e5\u8bc6\u5e93\uff08Help Center\uff09\u548c\u793e\u533a\u8bba\u575b\u529f\u80fd\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u5b8c\u5584\u7684\u5ba2\u6237\u81ea\u52a9\u670d\u52a1\u4f53\u7cfb\uff0c\u6709\u6548\u5206\u6d41\u4eba\u5de5\u5ba2\u670d\u538b\u529b\u3002Zendesk\u7684\u62a5\u8868\u5206\u6790\u529f\u80fd\u4e5f\u5341\u5206\u51fa\u8272\uff0c\u80fd\u5e2e\u52a9\u7ba1\u7406\u8005\u6d1e\u5bdf\u5ba2\u6237\u95ee\u9898\u8d8b\u52bf\u3001\u8bc4\u4f30\u5ba2\u670d\u56e2\u961f\u7ee9\u6548\u3002<\/p>\n<ul>\n<li>\n<p><strong>\u4e3b\u8981\u4f18\u70b9<\/strong>\uff1a<\/p>\n<ul>\n<li><strong>\u591a\u6e20\u9053\u652f\u6301<\/strong>\uff1a\u65e0\u7f1d\u6574\u5408\u5404\u7c7b\u5ba2\u6237\u6c9f\u901a\u6e20\u9053\uff0c\u63d0\u4f9b\u7edf\u4e00\u7684\u670d\u52a1\u4f53\u9a8c\u3002<\/li>\n<li><strong>\u5ba2\u6237\u4f53\u9a8c\u4f18\u79c0<\/strong>\uff1a\u754c\u9762\u53cb\u597d\uff0c\u65e0\u8bba\u662f\u5bf9\u5ba2\u670d\u4eba\u5458\u8fd8\u662f\u7ec8\u7aef\u5ba2\u6237\u90fd\u6613\u4e8e\u4f7f\u7528\u3002<\/li>\n<li><strong>\u751f\u6001\u7cfb\u7edf\u6210\u719f<\/strong>\uff1a\u62e5\u6709\u4e30\u5bcc\u7684\u7b2c\u4e09\u65b9\u5e94\u7528\u5e02\u573a\uff0c\u53ef\u96c6\u6210\u591a\u79cd\u8425\u9500\u3001\u9500\u552e\u5de5\u5177\u3002<\/li>\n<li><strong>\u6570\u636e\u5206\u6790\u5f3a\u5927<\/strong>\uff1a\u63d0\u4f9b\u591a\u7ef4\u5ea6\u62a5\u8868\uff0c\u52a9\u529b\u670d\u52a1\u8d28\u91cf\u6301\u7eed\u6539\u8fdb\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>\u6f5c\u5728\u7f3a\u70b9<\/strong>\uff1a<\/p>\n<ul>\n<li><strong>\u5185\u90e8\u6d41\u7a0b\u652f\u6301\u8f83\u5f31<\/strong>\uff1a\u5176\u8bbe\u8ba1\u66f4\u504f\u5411\u4e8e\u5916\u90e8\u5ba2\u6237\u652f\u6301\uff0c\u5bf9\u4e8e\u4f01\u4e1a\u5185\u90e8\u590d\u6742\u7684\u884c\u653f\u3001\u4eba\u4e8b\u6216\u751f\u4ea7\u6d41\u7a0b\uff0c\u652f\u6301\u80fd\u529b\u6709\u9650\u3002<\/li>\n<li><strong>\u4ef7\u683c\u6602\u8d35<\/strong>\uff1a\u5c24\u5176\u662f\u5bf9\u4e8e\u9700\u8981\u9ad8\u7ea7\u529f\u80fd\u548c\u5927\u91cf\u5750\u5e2d\u7684\u4e2d\u5c0f\u4f01\u4e1a\uff0c\u6210\u672c\u662f\u4e00\u7b14\u4e0d\u5c0f\u7684\u5f00\u652f\u3002<\/li>\n<li><strong>\u5b9a\u5236\u5316\u53d7\u9650<\/strong>\uff1a\u867d\u7136\u63d0\u4f9b\u4e00\u5b9a\u7684\u81ea\u5b9a\u4e49\u9009\u9879\uff0c\u4f46\u6df1\u5ea6\u6d41\u7a0b\u548c\u8868\u5355\u7684\u4e2a\u6027\u5316\u80fd\u529b\u4e0d\u5982\u4e13\u4e1a\u5e73\u53f0\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"3_%E5%B7%A5%E5%85%B7C%EF%BC%88%E4%BE%8B%E5%A6%82%EF%BC%9A%E9%A3%9E%E4%B9%A6%E5%B7%A5%E5%8D%95%E9%92%89%E9%92%89%E5%AE%A1%E6%89%B9%EF%BC%89%EF%BC%9A%E9%9B%86%E6%88%90%E4%BA%8E%E5%8A%9E%E5%85%AC%E5%8D%8F%E5%90%8C%E5%B9%B3%E5%8F%B0%E7%9A%84%E8%BD%BB%E9%87%8F%E7%BA%A7%E9%80%89%E6%8B%A9\"><\/span>3. \u5de5\u5177C\uff08\u4f8b\u5982\uff1a\u98de\u4e66\u5de5\u5355\/\u9489\u9489\u5ba1\u6279\uff09\uff1a\u96c6\u6210\u4e8e\u529e\u516c\u534f\u540c\u5e73\u53f0\u7684\u8f7b\u91cf\u7ea7\u9009\u62e9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u98de\u4e66\u3001\u9489\u9489\u8fd9\u7c7b\u4e3b\u6d41\u529e\u516c\u534f\u540c\u5e73\u53f0\uff0c\u5176\u5185\u90e8\u96c6\u6210\u7684\u5de5\u5355\u6216\u5ba1\u6279\u529f\u80fd\uff0c\u4e3a\u4e2d\u5c0f\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4e00\u4e2a\u6781\u5176\u4fbf\u6377\u7684\u8f7b\u91cf\u7ea7\u9009\u62e9\u3002\u5b83\u4eec\u6700\u5927\u7684\u4f18\u52bf\u5728\u4e8e\u201c\u96f6\u6210\u672c\u201d\u7684\u65e0\u7f1d\u96c6\u6210\u3002\u5458\u5de5\u65e0\u9700\u5b66\u4e60\u65b0\u8f6f\u4ef6\uff0c\u76f4\u63a5\u5728\u719f\u6089\u7684\u804a\u5929\u548c\u5de5\u4f5c\u53f0\u754c\u9762\u4e2d\u5373\u53ef\u53d1\u8d77\u548c\u5904\u7406\u5ba1\u6279\uff0c\u5982\u8bf7\u5047\u3001\u62a5\u9500\u3001\u7269\u54c1\u9886\u7528\u7b49\u3002\u8fd9\u79cd\u4e0e\u5373\u65f6\u901a\u8baf\u3001\u6587\u6863\u3001\u65e5\u7a0b\u7684\u6df1\u5ea6\u878d\u5408\uff0c\u6781\u5927\u5730\u63d0\u5347\u4e86\u5185\u90e8\u6c9f\u901a\u548c\u534f\u4f5c\u6548\u7387\u3002\u5bf9\u4e8e\u521d\u521b\u56e2\u961f\u6216\u4e1a\u52a1\u6d41\u7a0b\u76f8\u5bf9\u7b80\u5355\u7684\u4f01\u4e1a\u800c\u8a00\uff0c\u8fd9\u7c7b\u5de5\u5177\u8db3\u4ee5\u6ee1\u8db3\u65e5\u5e38\u7684\u884c\u653f\u3001\u4eba\u4e8b\u7ba1\u7406\u9700\u6c42\uff0c\u662f\u5b9e\u73b0\u57fa\u7840\u6d41\u7a0b\u7ebf\u4e0a\u5316\u7684\u7edd\u4f73\u8d77\u70b9\u3002<\/p>\n<p>\u7136\u800c\uff0c\u5176\u201c\u8f7b\u91cf\u7ea7\u201d\u7684\u5b9a\u4f4d\u4e5f\u51b3\u5b9a\u4e86\u5b83\u7684\u5c40\u9650\u6027\u3002\u5f53\u4f01\u4e1a\u7684\u4e1a\u52a1\u6d41\u7a0b\u53d8\u5f97\u590d\u6742\uff0c\u9700\u8981\u6d89\u53ca\u8de8\u7cfb\u7edf\u6570\u636e\u8c03\u7528\u3001\u590d\u6742\u7684\u6761\u4ef6\u5206\u652f\u5224\u65ad\u3001\u6df1\u5ea6\u7684\u8868\u5355\u903b\u8f91\u65f6\uff0c\u8fd9\u7c7b\u5185\u5d4c\u5de5\u5177\u4fbf\u4f1a\u663e\u5f97\u529b\u4e0d\u4ece\u5fc3\u3002\u5b83\u4eec\u7684\u5b9a\u5236\u80fd\u529b\u901a\u5e38\u4ec5\u9650\u4e8e\u7b80\u5355\u7684\u8868\u5355\u5b57\u6bb5\u8c03\u6574\uff0c\u96be\u4ee5\u627f\u8f7d\u5982\u751f\u4ea7\u7ba1\u7406\u3001\u9879\u76ee\u6210\u672c\u6838\u7b97\u3001\u4f9b\u5e94\u94fe\u534f\u540c\u7b49\u6838\u5fc3\u4e1a\u52a1\u6d41\u7a0b\u3002\u56e0\u6b64\uff0c\u5b83\u4eec\u66f4\u9002\u5408\u4f5c\u4e3a\u4f01\u4e1a\u6570\u5b57\u5316\u8f6c\u578b\u7684\u201c\u7b2c\u4e00\u6b65\u201d\uff0c\u800c\u975e\u957f\u671f\u3001\u5168\u9762\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_%E5%B7%A5%E5%85%B7D%EF%BC%88%E4%BE%8B%E5%A6%82%EF%BC%9AWorktileTeambition%EF%BC%89%EF%BC%9A%E9%A1%B9%E7%9B%AE%E7%AE%A1%E7%90%86%E9%A9%B1%E5%8A%A8%E7%9A%84%E5%B7%A5%E5%8D%95%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88\"><\/span>4. \u5de5\u5177D\uff08\u4f8b\u5982\uff1aWorktile\/Teambition\uff09\uff1a\u9879\u76ee\u7ba1\u7406\u9a71\u52a8\u7684\u5de5\u5355\u89e3\u51b3\u65b9\u6848<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Worktile\u548cTeambition\u8fd9\u7c7b\u5de5\u5177\u7684\u6838\u5fc3\u662f\u9879\u76ee\u7ba1\u7406\uff0c\u4f46\u5b83\u4eec\u901a\u8fc7\u5f3a\u5927\u7684\u4efb\u52a1\u7ba1\u7406\u529f\u80fd\uff0c\u81ea\u7136\u5ef6\u4f38\u51fa\u4e86\u5904\u7406\u201c\u5de5\u5355\u201d\u7684\u80fd\u529b\u3002\u5b83\u4eec\u5c06\u6bcf\u4e00\u4e2a\u5de5\u5355\u89c6\u4e3a\u4e00\u4e2a\u201c\u4efb\u52a1\u5361\u7247\u201d\uff0c\u7f6e\u4e8e\u53ef\u89c6\u5316\u7684\u770b\u677f\u6216\u7518\u7279\u56fe\u4e2d\u8fdb\u884c\u7ba1\u7406\u3002\u8fd9\u79cd\u65b9\u5f0f\u7684\u6700\u5927\u4f18\u52bf\u5728\u4e8e\uff0c\u80fd\u591f\u5c06\u5206\u6563\u7684\u5de5\u5355\u4e0e\u5177\u4f53\u7684\u9879\u76ee\u76ee\u6807\u548c\u8fdb\u5ea6\u7d27\u5bc6\u7ed3\u5408\u3002\u7ba1\u7406\u8005\u53ef\u4ee5\u6e05\u6670\u5730\u770b\u5230\u6bcf\u4e2a\u4efb\u52a1\u7684\u8d1f\u8d23\u4eba\u3001\u622a\u6b62\u65e5\u671f\u3001\u524d\u540e\u7f6e\u4f9d\u8d56\u5173\u7cfb\u4ee5\u53ca\u5f53\u524d\u6240\u5904\u9636\u6bb5\u3002\u8fd9\u5bf9\u4e8e\u9879\u76ee\u578b\u3001\u4efb\u52a1\u9a71\u52a8\u578b\u7684\u4e2d\u5c0f\u4f01\u4e1a\uff0c\u5982\u54a8\u8be2\u516c\u53f8\u3001\u8bbe\u8ba1\u5de5\u4f5c\u5ba4\u3001\u8f6f\u4ef6\u5f00\u53d1\u56e2\u961f\u7b49\uff0c\u5c24\u4e3a\u9002\u7528\u3002\u56e2\u961f\u6210\u5458\u53ef\u4ee5\u5728\u4efb\u52a1\u5361\u7247\u4e0b\u8fdb\u884c\u5145\u5206\u7684\u8ba8\u8bba\u3001\u4e0a\u4f20\u9644\u4ef6\u3001\u66f4\u65b0\u72b6\u6001\uff0c\u6240\u6709\u534f\u4f5c\u8fc7\u7a0b\u90fd\u6709\u8ff9\u53ef\u5faa\u3002<\/p>\n<p>\u5c3d\u7ba1\u5982\u6b64\uff0c\u8fd9\u7c7b\u5de5\u5177\u7684\u201c\u5de5\u5355\u201d\u6982\u5ff5\u4e0e\u4e13\u4e1a\u7684\u5de5\u5355\u7cfb\u7edf\u4ecd\u6709\u533a\u522b\u3002\u5b83\u4eec\u66f4\u4fa7\u91cd\u4e8e\u4efb\u52a1\u7684\u6267\u884c\u4e0e\u534f\u4f5c\uff0c\u800c\u5728\u6d41\u7a0b\u7684\u56fa\u5316\u3001\u81ea\u52a8\u5316\u6d41\u8f6c\u3001\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09\u7ba1\u7406\u4ee5\u53ca\u9762\u5411\u5ba2\u6237\u7684\u670d\u52a1\u95e8\u6237\u7b49\u65b9\u9762\u529f\u80fd\u76f8\u5bf9\u8f83\u5f31\u3002\u5982\u679c\u60a8\u7684\u9700\u6c42\u6838\u5fc3\u662f\u89c4\u8303\u5316\u3001\u81ea\u52a8\u5316\u7684\u670d\u52a1\u6d41\u7a0b\uff0c\u800c\u975e\u9879\u76ee\u4efb\u52a1\u7684\u534f\u4f5c\u7ba1\u7406\uff0c\u90a3\u4e48\u8fd9\u7c7b\u5de5\u5177\u53ef\u80fd\u65e0\u6cd5\u5b8c\u5168\u6ee1\u8db3\u60a8\u7684\u8981\u6c42\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_%E6%94%AF%E9%81%93%E5%B9%B3%E5%8F%B0%EF%BC%9A%E6%BB%A1%E8%B6%B3%E4%BC%81%E4%B8%9A%E4%B8%AA%E6%80%A7%E5%8C%96%E9%9C%80%E6%B1%82%E7%9A%84%E6%97%A0%E4%BB%A3%E7%A0%81%E6%90%AD%E5%BB%BA%E6%96%B9%E6%A1%88\"><\/span>5. \u652f\u9053\u5e73\u53f0\uff1a\u6ee1\u8db3\u4f01\u4e1a\u4e2a\u6027\u5316\u9700\u6c42\u7684\u65e0\u4ee3\u7801\u642d\u5efa\u65b9\u6848<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5f53\u6807\u51c6\u5316\u7684SaaS\u4ea7\u54c1\u65e0\u6cd5\u6ee1\u8db3\u60a8\u72ec\u7279\u7684\u4e1a\u52a1\u6d41\u7a0b\u65f6\uff0c\u4e00\u4e2a\u66f4\u7075\u6d3b\u3001\u66f4\u5177\u6269\u5c55\u6027\u7684\u9009\u9879\u2014\u2014<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\uff0c\u4fbf\u6210\u4e3a\u4e86\u7834\u5c40\u7684\u5173\u952e\u3002\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u987e\u540d\u601d\u4e49\uff0c\u5c31\u662f\u5141\u8bb8\u6ca1\u6709\u7f16\u7a0b\u80cc\u666f\u7684\u4e1a\u52a1\u4eba\u5458\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\uff0c\u50cf\u642d\u79ef\u6728\u4e00\u6837\u6784\u5efa\u51fa\u81ea\u5df1\u9700\u8981\u7684\u7ba1\u7406\u5e94\u7528\u3002<\/p>\n<p><strong>\u652f\u9053\u5e73\u53f0<\/strong>\u6b63\u662f\u8fd9\u4e00\u9886\u57df\u7684\u6770\u51fa\u4ee3\u8868\u3002\u5b83\u5e76\u975e\u63d0\u4f9b\u4e00\u4e2a\u56fa\u5316\u7684\u5de5\u5355\u5de5\u5177\uff0c\u800c\u662f\u63d0\u4f9b\u4e86\u4e00\u5957\u5f3a\u5927\u7684\u201c\u5236\u9020\u5de5\u5177\u7684\u5de5\u5177\u201d\u3002\u5176\u6838\u5fc3\u7684**\u3010\u8868\u5355\u5f15\u64ce\u3011<strong>\u548c<\/strong>\u3010\u6d41\u7a0b\u5f15\u64ce\u3011**\uff0c\u8d4b\u4e88\u4e86\u4f01\u4e1a\u524d\u6240\u672a\u6709\u7684\u81ea\u4e3b\u6743\u3002\u60a8\u53ef\u4ee5\uff1a<\/p>\n<ul>\n<li><strong>\u901a\u8fc7\u3010\u8868\u5355\u5f15\u64ce\u3011<\/strong>\uff0c\u7528\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\u8bbe\u8ba1\u51fa\u5b8c\u5168\u7b26\u5408\u4e1a\u52a1\u9700\u6c42\u7684\u5de5\u5355\u754c\u9762\uff0c\u65e0\u8bba\u662f\u590d\u6742\u7684\u8bbe\u5907\u62a5\u4fee\u5355\u3001\u591a\u5c42\u7ea7\u7684\u91c7\u8d2d\u7533\u8bf7\u5355\uff0c\u8fd8\u662f\u5305\u542b\u8054\u52a8\u8ba1\u7b97\u7684\u62a5\u4ef7\u5355\uff0c\u90fd\u80fd\u8f7b\u677e\u5b9e\u73b0\u3002<\/li>\n<li><strong>\u901a\u8fc7\u3010\u6d41\u7a0b\u5f15\u64ce\u3011<\/strong>\uff0c\u5c06\u8bbe\u8ba1\u597d\u7684\u8868\u5355\u4e32\u8054\u6210\u4e00\u4e2a\u81ea\u52a8\u5316\u7684\u5de5\u4f5c\u6d41\u3002\u60a8\u53ef\u4ee5\u81ea\u5b9a\u4e49\u5ba1\u6279\u8282\u70b9\u3001\u8bbe\u7f6e\u6761\u4ef6\u5206\u652f\uff08\u4f8b\u5982\uff0c\u91d1\u989d\u5927\u4e8e1\u4e07\u5143\u9700\u603b\u76d1\u5ba1\u6279\uff09\u3001\u914d\u7f6e\u6284\u9001\u548c\u4f1a\u7b7e\u89c4\u5219\uff0c\u8ba9\u5de5\u5355\u5728\u6b63\u786e\u7684\u8def\u5f84\u4e0a\u7cbe\u51c6\u6d41\u8f6c\u3002<\/li>\n<\/ul>\n<p><strong>\u652f\u9053\u5e73\u53f0<\/strong>\u7684\u72ec\u7279\u4f18\u52bf\u5728\u4e8e\uff1a<\/p>\n<ul>\n<li><strong>\u3010\u6781\u81f4\u4e2a\u6027\u5316\u3011<\/strong>\uff1a\u5f7b\u5e95\u6446\u8131\u6807\u51c6\u8f6f\u4ef6\u7684\u675f\u7f1a\uff0c\u7cfb\u7edf\u529f\u80fd100%\u8d34\u5408\u60a8\u7684\u7ba1\u7406\u6a21\u5f0f\uff0c\u771f\u6b63\u5b9e\u73b0\u201c\u8f6f\u4ef6\u9002\u5e94\u4eba\u201d\uff0c\u800c\u975e\u201c\u4eba\u9002\u5e94\u8f6f\u4ef6\u201d\u3002<\/li>\n<li><strong>\u3010\u5f3a\u5927\u6269\u5c55\u6027\u3011<\/strong>\uff1a\u5de5\u5355\u7cfb\u7edf\u53ea\u662f\u8d77\u70b9\u3002\u60a8\u53ef\u4ee5\u57fa\u4e8e\u540c\u4e00\u5e73\u53f0\uff0c\u9010\u6b65\u642d\u5efaCRM\u3001ERP\u3001\u9879\u76ee\u7ba1\u7406\u7b49\u7cfb\u7edf\uff0c\u6700\u7ec8\u5f62\u6210\u8986\u76d6\u5168\u4e1a\u52a1\u573a\u666f\u7684\u4e00\u4f53\u5316\u6570\u5b57\u4e2d\u53f0\uff0c\u5f7b\u5e95\u6253\u7834\u6570\u636e\u5b64\u5c9b\u3002<\/li>\n<li><strong>\u3010\u4e00\u4f53\u5316\u89e3\u51b3\u65b9\u6848\u3011<\/strong>\uff1a\u65e0\u7f1d\u8fde\u63a5\u4f01\u4e1a\u5185\u5916\u90e8\u7cfb\u7edf\uff0c\u5b9e\u73b0\u6570\u636e\u8054\u52a8\uff0c\u6784\u5efa\u4ece\u5ba2\u6237\u8bf7\u6c42\u5230\u5185\u90e8\u5904\u7406\uff0c\u518d\u5230\u8d22\u52a1\u7ed3\u7b97\u7684\u5168\u6d41\u7a0b\u95ed\u73af\u3002<\/li>\n<\/ul>\n<p>\u5bf9\u4e8e\u90a3\u4e9b\u4e1a\u52a1\u6d41\u7a0b\u72ec\u7279\u3001\u5e0c\u671b\u6784\u5efa\u4e00\u5957\u80fd\u4e0e\u4f01\u4e1a\u957f\u671f\u5171\u540c\u6210\u957f\u7684\u7ba1\u7406\u7cfb\u7edf\u7684\u51b3\u7b56\u8005\u800c\u8a00\uff0c\u652f\u9053\u5e73\u53f0\u63d0\u4f9b\u4e86\u4e00\u6761\u517c\u5177\u7075\u6d3b\u6027\u4e0e\u6210\u672c\u6548\u76ca\u7684\u6700\u4f73\u8def\u5f84\u3002<\/p>\n<h2><span 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Service Management\u662f\u529f\u80fd\u5f3a\u5927\u4e14\u4e13\u4e1a\u7684\u9009\u62e9\u3002<\/li>\n<li><strong>\u4ee5\u5916\u90e8\u5ba2\u6237\u652f\u6301\u4e3a\u91cd\u5fc3\u7684\u670d\u52a1\u578b\u4f01\u4e1a<\/strong>\uff1aZendesk\u7684\u591a\u6e20\u9053\u6574\u5408\u80fd\u529b\u548c\u5ba2\u6237\u4f53\u9a8c\u4f18\u52bf\u663e\u8457\u3002<\/li>\n<li><strong>\u9879\u76ee\u9a71\u52a8\u578b\u3001\u5f3a\u8c03\u56e2\u961f\u534f\u4f5c\u7684\u4f01\u4e1a<\/strong>\uff1aWorktile\/Teambition\u80fd\u5f88\u597d\u5730\u5c06\u5de5\u5355\u878d\u5165\u9879\u76ee\u7ba1\u7406\u3002<\/li>\n<\/ul>\n<p>\u7136\u800c\uff0c\u5982\u679c\u60a8\u7684\u4e1a\u52a1\u6d41\u7a0b\u72ec\u7279\uff0c\u6807\u51c6\u4ea7\u54c1\u65e0\u6cd5\u6ee1\u8db3\u9700\u6c42\uff0c\u5e76\u4e14\u60a8\u671f\u671b\u6784\u5efa\u4e00\u5957\u80fd\u591f\u968f\u7740\u4f01\u4e1a\u53d1\u5c55\u800c\u4e0d\u65ad\u8fed\u4ee3\u3001\u6269\u5c55\u7684\u7ba1\u7406\u7cfb\u7edf\uff0c\u90a3\u4e48\u65e0\u4ee3\u7801\u5e73\u53f0\u65e0\u7591\u662f\u60a8\u7684\u6700\u4f73\u9009\u62e9\u3002\u5b83\u5c06\u8d4b\u4e88\u60a8\u5b9a\u4e49\u81ea\u8eab\u6570\u5b57\u5316\u5de5\u5177\u7684\u6743\u529b\u3002\u6211\u4eec\u8bda\u631a\u5730\u9080\u8bf7\u60a8**<a 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