{"id":46541,"date":"2026-01-08T09:01:32","date_gmt":"2026-01-08T01:01:32","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/how-to-evaluate-process-quality-improvement-effectiveness\/"},"modified":"2026-01-08T09:01:32","modified_gmt":"2026-01-08T01:01:32","slug":"how-to-evaluate-process-quality-improvement-effectiveness","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/how-to-evaluate-process-quality-improvement-effectiveness\/","title":{"rendered":"\u5982\u4f55\u8bc4\u4f30\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u6548\u679c\uff1f\u770b\u5b8c\u8fd9\u7bc7\u5c31\u61c2\u4e86\uff01"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2026\/01\/1767834091-fb7774536970f8624f47ca6485e170a5.jpeg\" alt=\"\u5982\u4f55\u8bc4\u4f30\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u6548\u679c\uff1f\u770b\u5b8c\u8fd9\u7bc7\u5c31\u61c2\u4e86\uff01\"><\/p>\n<p>\u5728\u5f53\u524d\u5236\u9020\u4e1a\u4e0e\u670d\u52a1\u4e1a\u7684\u6fc0\u70c8\u7ade\u4e89\u683c\u5c40\u4e2d\uff0c\u6301\u7eed\u7684\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u5df2\u4e0d\u518d\u662f\u53ef\u9009\u9879\uff0c\u800c\u662f\u4f01\u4e1a\u964d\u672c\u589e\u6548\u3001\u6784\u7b51\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u57fa\u77f3\u3002\u4efb\u4f55\u4e00\u9879\u6539\u8fdb\u63aa\u65bd\uff0c\u4ece\u7cbe\u76ca\u751f\u4ea7\u7684\u5fae\u5c0f\u8c03\u6574\u5230\u6570\u5b57\u5316\u7cfb\u7edf\u7684\u5168\u9762\u5bfc\u5165\uff0c\u5176\u6700\u7ec8\u4ef7\u503c\u90fd\u5fc5\u987b\u901a\u8fc7\u7cbe\u786e\u7684\u8bc4\u4f30\u6765\u8861\u91cf\u3002\u7136\u800c\uff0c\u8bb8\u591a\u4f01\u4e1a\u5728\u6295\u5165\u5927\u91cf\u8d44\u6e90\u8fdb\u884c\u6539\u8fdb\u540e\uff0c\u5374\u5f80\u5f80\u5ffd\u89c6\u4e86\u5bf9\u5176\u6548\u679c\u8fdb\u884c\u7cfb\u7edf\u6027\u3001\u6570\u636e\u5316\u7684\u8bc4\u4f30\u3002\u8fd9\u79cd\u7f3a\u5931\u5bfc\u81f4\u6539\u8fdb\u65b9\u5411\u6a21\u7cca\uff0c\u8d44\u6e90\u9519\u914d\uff0c\u751a\u81f3\u4f7f\u5b9d\u8d35\u7684\u6539\u8fdb\u7ecf\u9a8c\u65e0\u6cd5\u6c89\u6dc0\u4e3a\u7ec4\u7ec7\u80fd\u529b\u3002\u56e0\u6b64\uff0c\u79d1\u5b66\u7684\u201c\u8bc4\u4f30\u201d\u4e0d\u4ec5\u662f\u9a8c\u8bc1\u6539\u8fdb\u5de5\u4f5c\u7684\u7ec8\u70b9\uff0c\u66f4\u662f\u6d1e\u5bdf\u95ee\u9898\u3001\u8bc6\u522b\u673a\u4f1a\u3001\u5f00\u542f\u4e0b\u4e00\u8f6e\u4f18\u5316\u5faa\u73af\u7684\u6218\u7565\u8d77\u70b9\u3002\u672c\u6587\u65e8\u5728\u4e3a\u4f01\u4e1a\u51b3\u7b56\u8005\u63d0\u4f9b\u4e00\u4e2a\u7ed3\u6784\u5316\u3001\u6570\u636e\u9a71\u52a8\u7684\u8bc4\u4f30\u6846\u67b6\uff0c\u5e2e\u52a9\u60a8\u79d1\u5b66\u8861\u91cf\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u7684\u771f\u5b9e\u6210\u6548\uff0c\u4ece\u800c\u505a\u51fa\u66f4\u660e\u667a\u7684\u6218\u7565\u51b3\u7b56\uff0c\u786e\u4fdd\u6bcf\u4e00\u4efd\u6295\u5165\u90fd\u80fd\u8f6c\u5316\u4e3a\u53ef\u91cf\u5316\u7684\u5546\u4e1a\u4ef7\u503c\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E5%BB%BA%E7%AB%8B%E8%AF%84%E4%BC%B0%E5%9F%BA%E5%87%86%EF%BC%9A%E8%AF%84%E4%BC%B0%E5%B7%A5%E5%BA%8F%E8%B4%A8%E9%87%8F%E6%94%B9%E8%BF%9B%E7%9A%84%E7%AC%AC%E4%B8%80%E6%AD%A5\"><\/span>\u4e00\u3001\u5efa\u7acb\u8bc4\u4f30\u57fa\u51c6\uff1a\u8bc4\u4f30\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u7684\u7b2c\u4e00\u6b65<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5728\u542f\u52a8\u4efb\u4f55\u8bc4\u4f30\u4e4b\u524d\uff0c\u5fc5\u987b\u9996\u5148\u5efa\u7acb\u4e00\u4e2a\u6e05\u6670\u3001\u5ba2\u89c2\u7684\u53c2\u7167\u7cfb\u3002\u6ca1\u6709\u57fa\u51c6\uff0c\u4efb\u4f55\u5173\u4e8e\u201c\u6539\u8fdb\u201d\u7684\u8ba8\u8bba\u90fd\u5c06\u662f\u7a7a\u8c08\u3002\u8fd9\u4e00\u9636\u6bb5\u7684\u6838\u5fc3\u4efb\u52a1\u662f\u5b9a\u4e49\u201c\u6210\u529f\u201d\u7684\u6807\u51c6\uff0c\u5e76\u786e\u4fdd\u8bc4\u4f30\u8fc7\u7a0b\u7684\u516c\u6b63\u6027\u548c\u53ef\u6bd4\u6027\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%98%8E%E7%A1%AE%E6%94%B9%E8%BF%9B%E7%9B%AE%E6%A0%87%E4%B8%8E%E5%85%B3%E9%94%AE%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87_KPIs\"><\/span>1. \u660e\u786e\u6539\u8fdb\u76ee\u6807\u4e0e\u5173\u952e\u7ee9\u6548\u6307\u6807 (KPIs)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8bc4\u4f30\u7684\u7b2c\u4e00\u6b65\u662f\u56de\u5f52\u6539\u8fdb\u7684\u521d\u8877\uff1a\u6211\u4eec\u671f\u671b\u89e3\u51b3\u4ec0\u4e48\u95ee\u9898\uff1f\u8fbe\u6210\u4ec0\u4e48\u76ee\u6807\uff1f\u8fd9\u4e9b\u76ee\u6807\u5fc5\u987b\u9075\u5faaSMART\u539f\u5219\uff0c\u5373\u5177\u4f53\u7684\uff08Specific\uff09\u3001\u53ef\u8861\u91cf\u7684\uff08Measurable\uff09\u3001\u53ef\u5b9e\u73b0\u7684\uff08Achievable\uff09\u3001\u76f8\u5173\u7684\uff08Relevant\uff09\u548c\u6709\u65f6\u9650\u7684\uff08Time-bound\uff09\u3002\u4f8b\u5982\uff0c\u4e00\u4e2a\u6a21\u7cca\u7684\u76ee\u6807\u201c\u63d0\u5347\u4ea7\u54c1\u8d28\u91cf\u201d\u5e94\u8be5\u88ab\u5177\u4f53\u5316\u4e3a\u201c\u5728\u672a\u6765\u516d\u4e2a\u6708\u5185\uff0c\u5c06A\u4ea7\u7ebf\u7684\u6210\u54c1\u4e00\u6b21\u6027\u5408\u683c\u7387\uff08FPY\uff09\u4ece95%\u63d0\u5347\u81f398%\u201d\u3002\u660e\u786e\u7684\u76ee\u6807\u76f4\u63a5\u5bfc\u5411\u4e86\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\u7684\u9009\u62e9\uff0c\u8fd9\u4e9bKPIs\u5c06\u6210\u4e3a\u8861\u91cf\u6539\u8fdb\u6548\u679c\u7684\u91cf\u5316\u6807\u5c3a\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%94%B6%E9%9B%86%E6%94%B9%E8%BF%9B%E5%89%8D%E7%9A%84%E6%95%B0%E6%8D%AE%EF%BC%9A%E6%9E%84%E5%BB%BA%E5%8F%AF%E9%9D%A0%E7%9A%84%E5%8F%82%E7%85%A7%E7%B3%BB\"><\/span>2. \u6536\u96c6\u6539\u8fdb\u524d\u7684\u6570\u636e\uff1a\u6784\u5efa\u53ef\u9760\u7684\u53c2\u7167\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u57fa\u7ebf\u6570\u636e\uff0c\u5373\u6539\u8fdb\u63aa\u65bd\u5b9e\u65bd\u524d\u7684\u6570\u636e\uff0c\u662f\u8bc4\u4f30\u7684\u57fa\u77f3\u3002\u6ca1\u6709\u53ef\u9760\u7684\u57fa\u7ebf\uff0c\u5c31\u65e0\u6cd5\u5224\u65ad\u53d8\u5316\u662f\u6e90\u4e8e\u6539\u8fdb\u63aa\u65bd\u8fd8\u662f\u968f\u673a\u6ce2\u52a8\u3002\u4f01\u4e1a\u5e94\u7cfb\u7edf\u6027\u5730\u6536\u96c6\u4e0e\u6240\u9009KPIs\u76f8\u5173\u7684\u5386\u53f2\u6570\u636e\uff0c\u6570\u636e\u6765\u6e90\u53ef\u4ee5\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u5386\u53f2\u751f\u4ea7\u62a5\u8868\u4e0e\u5728\u5236\u54c1\uff08WIP\uff09\u8bb0\u5f55<\/li>\n<li>\u8d28\u91cf\u7ba1\u7406\u7cfb\u7edf\uff08QMS\uff09\u4e2d\u7684\u8d28\u91cf\u68c0\u6d4b\u62a5\u544a<\/li>\n<li>\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\uff08CRM\uff09\u7cfb\u7edf\u4e2d\u7684\u5ba2\u6237\u6295\u8bc9\u4e0e\u9000\u8d27\u8bb0\u5f55<\/li>\n<li>\u8bbe\u5907\u7ef4\u62a4\u65e5\u5fd7\u4e0e\u8bbe\u5907\u7efc\u5408\u6548\u7387\uff08OEE\uff09\u6570\u636e<\/li>\n<li>\u4f01\u4e1a\u8d44\u6e90\u8ba1\u5212\uff08ERP\uff09\u7cfb\u7edf\u4e2d\u7684\u6210\u672c\u6838\u7b97\u4e0e\u7269\u6599\u6d88\u8017\u6570\u636e<\/li>\n<\/ul>\n<p>\u786e\u4fdd\u6536\u96c6\u7684\u6570\u636e\u65f6\u95f4\u8de8\u5ea6\u8db3\u591f\u957f\uff0c\u4ee5\u8986\u76d6\u6b63\u5e38\u7684\u751f\u4ea7\u6ce2\u52a8\uff0c\u4ece\u800c\u6784\u5efa\u4e00\u4e2a\u7a33\u5b9a\u3001\u53ef\u9760\u7684\u53c2\u7167\u7cfb\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E5%AE%9A%E4%B9%89%E8%AF%84%E4%BC%B0%E5%91%A8%E6%9C%9F%E4%B8%8E%E6%95%B0%E6%8D%AE%E9%87%87%E9%9B%86%E6%A0%87%E5%87%86\"><\/span>3. \u5b9a\u4e49\u8bc4\u4f30\u5468\u671f\u4e0e\u6570\u636e\u91c7\u96c6\u6807\u51c6<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e3a\u786e\u4fdd\u8bc4\u4f30\u7684\u5ba2\u89c2\u6027\uff0c\u5fc5\u987b\u5728\u9879\u76ee\u5f00\u59cb\u524d\u5c31\u7edf\u4e00\u8bc4\u4f30\u7684\u5468\u671f\uff08\u4f8b\u5982\uff0c\u6309\u5468\u3001\u6708\u3001\u5b63\u5ea6\u8bc4\u4f30\uff09\u548c\u6570\u636e\u91c7\u96c6\u7684\u6807\u51c6\u3002\u6807\u51c6\u5e94\u660e\u786e\u5b9a\u4e49\u6570\u636e\u7684\u91c7\u96c6\u65b9\u6cd5\u3001\u8d1f\u8d23\u4eba\u3001\u65f6\u95f4\u70b9\u4ee5\u53ca\u8ba1\u7b97\u53e3\u5f84\u3002\u4f8b\u5982\uff0c\u5728\u7edf\u8ba1\u201c\u8fd4\u5de5\u7387\u201d\u65f6\uff0c\u5fc5\u987b\u660e\u786e\u201c\u8fd4\u5de5\u201d\u7684\u5b9a\u4e49\uff0c\u662f\u4ea7\u7ebf\u5185\u90e8\u4fee\u590d\u5c31\u7b97\uff0c\u8fd8\u662f\u9700\u8981\u9000\u56de\u7279\u5b9a\u5de5\u5e8f\u624d\u7b97\u3002\u6807\u51c6\u5316\u7684\u6570\u636e\u91c7\u96c6\u6d41\u7a0b\u53ef\u4ee5\u6700\u5927\u9650\u5ea6\u5730\u51cf\u5c11\u4eba\u4e3a\u8bef\u5dee\u548c\u4e3b\u89c2\u5224\u65ad\uff0c\u4fdd\u8bc1\u6539\u8fdb\u524d\u540e\u7684\u6570\u636e\u5177\u6709\u76f4\u63a5\u53ef\u6bd4\u6027\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u4e0d\u540c\u884c\u4e1a\u4e2d\u5e38\u89c1\u7684\u5de5\u5e8f\u8d28\u91cf\u76f8\u5173KPI\u793a\u4f8b\uff1a<\/p>\n<ul>\n<li><strong>\u7535\u5b50\u5236\u9020\u4e1a\uff1a<\/strong> \u767e\u4e07\u5206\u4e4b\u7f3a\u9677\u6570\uff08PPM\uff09\u3001\u9996\u6b21\u901a\u8fc7\u7387\uff08FPY\uff09\u3001\u5236\u7a0b\u80fd\u529b\u6307\u6570\uff08Cpk\uff09<\/li>\n<li><strong>\u6c7d\u8f66\u5236\u9020\u4e1a\uff1a<\/strong> \u8bbe\u5907\u7efc\u5408\u6548\u7387\uff08OEE\uff09\u3001\u5e73\u5747\u6545\u969c\u95f4\u9694\u65f6\u95f4\uff08MTBF\uff09\u3001\u5ba2\u6237\u9000\u8d27\u7387<\/li>\n<li><strong>\u8f6f\u4ef6\u5f00\u53d1\u884c\u4e1a\uff1a<\/strong> \u4ee3\u7801\u7f3a\u9677\u5bc6\u5ea6\u3001\u5e73\u5747\u4fee\u590d\u65f6\u95f4\uff08MTTR\uff09\u3001\u53d1\u5e03\u6210\u529f\u7387<\/li>\n<li><strong>\u670d\u52a1\u884c\u4e1a\uff1a<\/strong> \u5ba2\u6237\u6ee1\u610f\u5ea6\uff08CSAT\uff09\u3001\u9996\u6b21\u8054\u7cfb\u89e3\u51b3\u7387\uff08FCR\uff09\u3001\u51c0\u63a8\u8350\u503c\uff08NPS\uff09<\/li>\n<li><strong>\u5236\u836f\u884c\u4e1a\uff1a<\/strong> \u6279\u6b21\u5408\u683c\u7387\u3001\u504f\u5dee\uff08Deviation\uff09\u53d1\u751f\u7387\u3001\u73af\u5883\u76d1\u6d4b\u7b26\u5408\u7387<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%A0%B8%E5%BF%83%E8%AF%84%E4%BC%B0%E7%BB%B4%E5%BA%A6%EF%BC%9A%E4%BB%8E%E5%9B%9B%E4%B8%AA%E5%85%B3%E9%94%AE%E8%A7%86%E8%A7%92%E9%87%8F%E5%8C%96%E6%94%B9%E8%BF%9B%E6%95%88%E6%9E%9C\"><\/span>\u4e8c\u3001\u6838\u5fc3\u8bc4\u4f30\u7ef4\u5ea6\uff1a\u4ece\u56db\u4e2a\u5173\u952e\u89c6\u89d2\u91cf\u5316\u6539\u8fdb\u6548\u679c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e00\u6b21\u6210\u529f\u7684\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\uff0c\u5176\u5f71\u54cd\u662f\u591a\u65b9\u9762\u7684\uff0c\u7edd\u4e0d\u4ec5\u4ec5\u4f53\u73b0\u5728\u5355\u4e00\u7684\u8d28\u91cf\u6307\u6807\u4e0a\u3002\u4e00\u4e2a\u5168\u9762\u7684\u8bc4\u4f30\u4f53\u7cfb\u9700\u8981\u4ece\u591a\u4e2a\u7ef4\u5ea6\u7cfb\u7edf\u6027\u5730\u5ba1\u89c6\u6539\u8fdb\u5e26\u6765\u7684\u7efc\u5408\u6548\u76ca\u3002\u4ee5\u4e0b\u8868\u683c\u6784\u5efa\u4e86\u4e00\u4e2a\u5305\u542b\u56db\u4e2a\u5173\u952e\u7ef4\u5ea6\u7684\u8bc4\u4f30\u6846\u67b6\uff0c\u5e2e\u52a9\u51b3\u7b56\u8005\u4ece\u5168\u5c40\u89c6\u89d2\u91cf\u5316\u6539\u8fdb\u7684\u771f\u5b9e\u4ef7\u503c\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u8bc4\u4f30\u7ef4\u5ea6<\/th>\n<th align=\"left\">\u6838\u5fc3\u76ee\u6807<\/th>\n<th align=\"left\">\u5173\u952e\u8bc4\u4f30\u6307\u6807\uff08\u793a\u4f8b\uff09<\/th>\n<th align=\"left\">\u6570\u636e\u5206\u6790\u65b9\u6cd5<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u8d28\u91cf\u7ef4\u5ea6<\/strong><\/td>\n<td align=\"left\">\u63d0\u5347\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5185\u5728\u54c1\u8d28\u4e0e\u7a33\u5b9a\u6027<\/td>\n<td align=\"left\">- \u4ea7\u54c1\u5408\u683c\u7387\/\u826f\u54c1\u7387- \u9996\u6b21\u901a\u8fc7\u7387 (FPY)- \u767e\u4e07\u5206\u4e4b\u7f3a\u9677\u6570 (PPM)- \u8fd4\u5de5\/\u8fd4\u4fee\u7387- \u8fc7\u7a0b\u80fd\u529b\u6307\u6570 (Cpk\/Ppk)<\/td>\n<td align=\"left\"><strong>\u5bf9\u6bd4\u5206\u6790\uff1a<\/strong> \u6bd4\u8f83\u6539\u8fdb\u524d\u540e\u7684\u6307\u6807\u6570\u503c\u53d8\u5316\u3002<strong>\u8d8b\u52bf\u5206\u6790\uff1a<\/strong> \u89c2\u5bdf\u6307\u6807\u5728\u5b9e\u65bd\u6539\u8fdb\u540e\u662f\u5426\u5448\u73b0\u6301\u7eed\u5411\u597d\u7684\u8d8b\u52bf\u3002<strong>\u63a7\u5236\u56fe\u5206\u6790\uff1a<\/strong> \u5224\u65ad\u8fc7\u7a0b\u662f\u5426\u8fdb\u5165\u4e86\u65b0\u7684\u3001\u66f4\u7a33\u5b9a\u7684\u53d7\u63a7\u72b6\u6001\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6548\u7387\u7ef4\u5ea6<\/strong><\/td>\n<td align=\"left\">\u4f18\u5316\u8d44\u6e90\u5229\u7528\uff0c\u7f29\u77ed\u4ea4\u4ed8\u5468\u671f<\/td>\n<td align=\"left\">- \u751f\u4ea7\u8282\u62cd\/\u5faa\u73af\u65f6\u95f4 (Cycle Time)- \u4ea4\u4ed8\u5468\u671f (Lead Time)- \u8bbe\u5907\u7efc\u5408\u6548\u7387 (OEE)- \u4eba\u5747\u4ea7\u51fa- \u5728\u5236\u54c1 (WIP) \u6570\u91cf<\/td>\n<td align=\"left\"><strong>\u74f6\u9888\u5206\u6790\uff1a<\/strong> \u8bc4\u4f30\u6539\u8fdb\u63aa\u65bd\u662f\u5426\u6709\u6548\u7f13\u89e3\u4e86\u539f\u6709\u7684\u751f\u4ea7\u74f6\u9888\u3002<strong>\u4ef7\u503c\u6d41\u56fe (VSM) \u5bf9\u6bd4\uff1a<\/strong> \u6bd4\u8f83\u6539\u8fdb\u524d\u540e\u7684\u4ef7\u503c\u6d41\u56fe\uff0c\u91cf\u5316\u975e\u589e\u503c\u65f6\u95f4\u7684\u51cf\u5c11\u3002<strong>\u4ea7\u51fa\u7387\u5206\u6790\uff1a<\/strong> \u8ba1\u7b97\u5355\u4f4d\u65f6\u95f4\u5185\u7684\u4ea7\u51fa\u91cf\u53d8\u5316\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6210\u672c\u7ef4\u5ea6<\/strong><\/td>\n<td align=\"left\">\u964d\u4f4e\u56e0\u8d28\u91cf\u95ee\u9898\u548c\u6548\u7387\u4f4e\u4e0b\u4ea7\u751f\u7684\u76f4\u63a5\u4e0e\u95f4\u63a5\u6210\u672c<\/td>\n<td align=\"left\">- \u5355\u4f4d\u4ea7\u54c1\u6210\u672c- \u5e9f\u54c1\/\u6b21\u54c1\u635f\u5931\u6210\u672c- \u8fd4\u5de5\u6210\u672c- \u8d28\u91cf\u68c0\u9a8c\u6210\u672c- \u5ba2\u6237\u7d22\u8d54\/\u4fdd\u4fee\u6210\u672c<\/td>\n<td align=\"left\"><strong>\u6210\u672c\u6548\u76ca\u5206\u6790 (CBA)\uff1a<\/strong> \u8ba1\u7b97\u6539\u8fdb\u9879\u76ee\u7684\u6295\u8d44\u56de\u62a5\u7387 (ROI)\uff0c\u5c06\u8282\u7701\u7684\u6210\u672c\u4e0e\u6295\u5165\u7684\u8d44\u6e90\u8fdb\u884c\u5bf9\u6bd4\u3002<strong>\u6784\u6210\u5206\u6790\uff1a<\/strong> \u5206\u6790\u603b\u6210\u672c\u6784\u6210\u4e2d\uff0c\u7531\u8d28\u91cf\u95ee\u9898\u5f15\u53d1\u7684\u201c\u52a3\u8d28\u6210\u672c\u201d\u5360\u6bd4\u662f\u5426\u663e\u8457\u4e0b\u964d\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5ba2\u6237\/\u5458\u5de5\u7ef4\u5ea6<\/strong><\/td>\n<td align=\"left\">\u63d0\u5347\u5185\u5916\u90e8\u76f8\u5173\u65b9\u7684\u6ee1\u610f\u5ea6\u4e0e\u4f53\u9a8c<\/td>\n<td align=\"left\">- \u5ba2\u6237\u6295\u8bc9\u7387\/\u9000\u8d27\u7387- \u5ba2\u6237\u6ee1\u610f\u5ea6\u5f97\u5206 (CSAT\/NPS)- \u5458\u5de5\u64cd\u4f5c\u4fbf\u6377\u6027\u8bc4\u5206- \u5458\u5de5\u5408\u7406\u5316\u5efa\u8bae\u6570\u91cf- \u5b89\u5168\u4e8b\u6545\u53d1\u751f\u7387<\/td>\n<td align=\"left\"><strong>\u95ee\u5377\u8c03\u67e5\u4e0e\u8bbf\u8c08\uff1a<\/strong> \u901a\u8fc7\u5b9a\u6027\u548c\u5b9a\u91cf\u7684\u65b9\u5f0f\u6536\u96c6\u5ba2\u6237\u4e0e\u4e00\u7ebf\u5458\u5de5\u7684\u53cd\u9988\u3002<strong>\u76f8\u5173\u6027\u5206\u6790\uff1a<\/strong> \u5206\u6790\u5185\u90e8\u8d28\u91cf\u6307\u6807\uff08\u5982FPY\uff09\u7684\u63d0\u5347\u4e0e\u5916\u90e8\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e4b\u95f4\u7684\u6b63\u76f8\u5173\u5173\u7cfb\u3002<strong>\u524d\u540e\u5bf9\u6bd4\uff1a<\/strong> \u6bd4\u8f83\u6539\u8fdb\u524d\u540e\u76f8\u5173\u6307\u6807\u7684\u53d8\u5316\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u901a\u8fc7\u8fd9\u4e2a\u56db\u7ef4\u6846\u67b6\uff0c\u4f01\u4e1a\u4e0d\u4ec5\u80fd\u770b\u5230\u201c\u8d28\u91cf\u662f\u5426\u53d8\u597d\u201d\uff0c\u8fd8\u80fd\u6e05\u6670\u5730\u4e86\u89e3\u6539\u8fdb\u662f\u5426\u5e26\u6765\u4e86\u201c\u66f4\u5feb\u3001\u66f4\u7701\u3001\u66f4\u6ee1\u610f\u201d\u7684\u7efc\u5408\u6210\u6548\uff0c\u4e3a\u51b3\u7b56\u63d0\u4f9b\u4e86\u66f4\u5168\u9762\u3001\u66f4\u5177\u8bf4\u670d\u529b\u7684\u6570\u636e\u652f\u6301\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E8%AF%84%E4%BC%B0%E6%96%B9%E6%B3%95%E4%B8%8E%E5%B7%A5%E5%85%B7%E7%AE%B1%EF%BC%9A%E4%BB%8E%E4%BC%A0%E7%BB%9F%E7%BB%9F%E8%AE%A1%E5%88%B0%E6%95%B0%E5%AD%97%E5%8C%96%E5%B9%B3%E5%8F%B0\"><\/span>\u4e09\u3001\u8bc4\u4f30\u65b9\u6cd5\u4e0e\u5de5\u5177\u7bb1\uff1a\u4ece\u4f20\u7edf\u7edf\u8ba1\u5230\u6570\u5b57\u5316\u5e73\u53f0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u9009\u62e9\u4e86\u6b63\u786e\u7684\u8bc4\u4f30\u7ef4\u5ea6\u548c\u6307\u6807\u540e\uff0c\u4e0b\u4e00\u6b65\u5c31\u662f\u91c7\u7528\u79d1\u5b66\u7684\u65b9\u6cd5\u548c\u9ad8\u6548\u7684\u5de5\u5177\u8fdb\u884c\u6570\u636e\u5206\u6790\u4e0e\u5448\u73b0\u3002\u4ece\u7ecf\u5178\u7684\u7edf\u8ba1\u6280\u672f\u5230\u73b0\u4ee3\u7684\u6570\u5b57\u5316\u5e73\u53f0\uff0c\u4e30\u5bcc\u7684\u5de5\u5177\u7bb1\u80fd\u591f\u5e2e\u52a9\u4f01\u4e1a\u5c06\u539f\u59cb\u6570\u636e\u8f6c\u5316\u4e3a\u6709\u4ef7\u503c\u7684\u6d1e\u5bdf\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E7%BB%8F%E5%85%B8%E7%BB%9F%E8%AE%A1%E8%BF%87%E7%A8%8B%E6%8E%A7%E5%88%B6%EF%BC%88SPC%EF%BC%89%E5%B7%A5%E5%85%B7%E7%9A%84%E5%BA%94%E7%94%A8\"><\/span>1. \u7ecf\u5178\u7edf\u8ba1\u8fc7\u7a0b\u63a7\u5236\uff08SPC\uff09\u5de5\u5177\u7684\u5e94\u7528<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7edf\u8ba1\u8fc7\u7a0b\u63a7\u5236\uff08SPC\uff09\u662f\u8d28\u91cf\u7ba1\u7406\u9886\u57df\u7684\u57fa\u77f3\uff0c\u5b83\u63d0\u4f9b\u4e86\u4e00\u5957\u884c\u4e4b\u6709\u6548\u7684\u5de5\u5177\u6765\u76d1\u63a7\u8fc7\u7a0b\u7684\u7a33\u5b9a\u6027\uff0c\u5e76\u533a\u5206\u8fc7\u7a0b\u4e2d\u7684\u968f\u673a\u6ce2\u52a8\uff08\u666e\u901a\u539f\u56e0\uff09\u4e0e\u5f02\u5e38\u6ce2\u52a8\uff08\u7279\u6b8a\u539f\u56e0\uff09\u3002\u5728\u8bc4\u4f30\u6539\u8fdb\u6548\u679c\u65f6\uff0cSPC\u5de5\u5177\u5c24\u4e3a\u5173\u952e\u3002\u4f8b\u5982\uff1a<\/p>\n<ul>\n<li><strong>\u63a7\u5236\u56fe\uff08Control Chart\uff09\uff1a<\/strong> \u901a\u8fc7\u7ed8\u5236\u5e26\u6709\u4e2d\u5fc3\u7ebf\u3001\u4e0a\u63a7\u5236\u9650\u548c\u4e0b\u63a7\u5236\u9650\u7684\u56fe\u8868\uff0c\u53ef\u4ee5\u76f4\u89c2\u5730\u5224\u65ad\u6539\u8fdb\u63aa\u65bd\u5b9e\u65bd\u540e\uff0c\u751f\u4ea7\u8fc7\u7a0b\u662f\u5426\u8fdb\u5165\u4e86\u4e00\u4e2a\u65b0\u7684\u3001\u66f4\u7a33\u5b9a\uff08\u6ce2\u52a8\u66f4\u5c0f\uff09\u6216\u66f4\u4f18\uff08\u5747\u503c\u66f4\u63a5\u8fd1\u76ee\u6807\uff09\u7684\u7edf\u8ba1\u53d7\u63a7\u72b6\u6001\u3002<\/li>\n<li><strong>\u76f4\u65b9\u56fe\uff08Histogram\uff09\uff1a<\/strong> \u901a\u8fc7\u6bd4\u8f83\u6539\u8fdb\u524d\u540e\u7684\u6570\u636e\u5206\u5e03\u5f62\u6001\uff0c\u53ef\u4ee5\u8bc4\u4f30\u4ea7\u54c1\u7279\u6027\u662f\u5426\u66f4\u96c6\u4e2d\u4e8e\u76ee\u6807\u503c\uff0c\u4ee5\u53ca\u5206\u5e03\u7684\u79bb\u6563\u7a0b\u5ea6\u662f\u5426\u51cf\u5c0f\uff0c\u8fd9\u76f4\u89c2\u5730\u53cd\u6620\u4e86\u4ea7\u54c1\u4e00\u81f4\u6027\u7684\u63d0\u5347\u3002<\/li>\n<li><strong>\u67cf\u62c9\u56fe\uff08Pareto Chart\uff09\uff1a<\/strong> \u5728\u6539\u8fdb\u524d\u7528\u4e8e\u8bc6\u522b\u201c\u5173\u952e\u7684\u5c11\u6570\u201d\u8d28\u91cf\u95ee\u9898\uff0c\u5728\u6539\u8fdb\u540e\u5219\u53ef\u7528\u4e8e\u9a8c\u8bc1\u8fd9\u4e9b\u4e3b\u8981\u95ee\u9898\u662f\u5426\u5f97\u5230\u4e86\u6709\u6548\u89e3\u51b3\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%88%90%E6%9C%AC%E6%95%88%E7%9B%8A%E5%88%86%E6%9E%90%EF%BC%88CBA%EF%BC%89%E7%9A%84%E5%AE%9E%E8%B7%B5\"><\/span>2. \u6210\u672c\u6548\u76ca\u5206\u6790\uff08CBA\uff09\u7684\u5b9e\u8df5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4efb\u4f55\u5546\u4e1a\u6539\u8fdb\u7684\u6700\u7ec8\u76ee\u7684\u90fd\u662f\u4e3a\u4e86\u83b7\u5f97\u7ecf\u6d4e\u56de\u62a5\u3002\u6210\u672c\u6548\u76ca\u5206\u6790\uff08CBA\uff09\u662f\u4e00\u79cd\u91cf\u5316\u8bc4\u4f30\u65b9\u6cd5\uff0c\u7528\u4e8e\u7cfb\u7edf\u5730\u6bd4\u8f83\u4e00\u9879\u6539\u8fdb\u63aa\u65bd\u7684\u5168\u90e8\u6210\u672c\u4e0e\u5b83\u6240\u5e26\u6765\u7684\u5168\u90e8\u6536\u76ca\u3002\u5728\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u8bc4\u4f30\u4e2d\uff0c\u6210\u672c\u4e0d\u4ec5\u5305\u62ec\u8bbe\u5907\u3001\u57f9\u8bad\u3001\u54a8\u8be2\u7b49\u76f4\u63a5\u6295\u5165\uff0c\u8fd8\u5e94\u8003\u8651\u751f\u4ea7\u4e2d\u65ad\u7b49\u673a\u4f1a\u6210\u672c\u3002\u800c\u6536\u76ca\u5219\u6db5\u76d6\u4e86\u5e9f\u54c1\u51cf\u5c11\u3001\u8fd4\u5de5\u964d\u4f4e\u3001\u5ba2\u6237\u7d22\u8d54\u51cf\u5c11\u7b49\u76f4\u63a5\u7ecf\u6d4e\u6548\u76ca\uff0c\u4ee5\u53ca\u5ba2\u6237\u6ee1\u610f\u5ea6\u63d0\u5347\u3001\u54c1\u724c\u58f0\u8a89\u589e\u5f3a\u7b49\u96be\u4ee5\u76f4\u63a5\u91cf\u5316\u7684\u95f4\u63a5\u6536\u76ca\u3002\u901a\u8fc7\u8ba1\u7b97\u6295\u8d44\u56de\u62a5\u7387\uff08ROI\uff09\u3001\u51c0\u73b0\u503c\uff08NPV\uff09\u7b49\u8d22\u52a1\u6307\u6807\uff0cCBA\u4e3a\u51b3\u7b56\u8005\u63d0\u4f9b\u4e86\u6e05\u6670\u7684\u5546\u4e1a\u51b3\u7b56\u4f9d\u636e\uff0c\u56de\u7b54\u4e86\u201c\u8fd9\u6b21\u6539\u8fdb\uff0c\u503c\u4e0d\u503c\u5f97\uff1f\u201d\u8fd9\u4e2a\u6838\u5fc3\u95ee\u9898\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E6%95%B0%E5%AD%97%E5%8C%96%E5%B7%A5%E5%85%B7%E5%A6%82%E4%BD%95%E9%87%8D%E5%A1%91%E8%B4%A8%E9%87%8F%E8%AF%84%E4%BC%B0%E4%BD%93%E7%B3%BB\"><\/span>3. \u6570\u5b57\u5316\u5de5\u5177\u5982\u4f55\u91cd\u5851\u8d28\u91cf\u8bc4\u4f30\u4f53\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f20\u7edf\u7684\u8bc4\u4f30\u65b9\u6cd5\u4e25\u91cd\u4f9d\u8d56\u4eba\u5de5\u6536\u96c6\u6570\u636e\u548c\u624b\u52a8\u5236\u4f5c\u56fe\u8868\uff0c\u8fd9\u4e0d\u4ec5\u6548\u7387\u4f4e\u4e0b\uff0c\u800c\u4e14\u6570\u636e\u5f80\u5f80\u5b58\u5728\u6ede\u540e\u6027\uff0c\u96be\u4ee5\u5b9e\u65f6\u53cd\u6620\u95ee\u9898\u3002\u6570\u5b57\u5316\u5de5\u5177\uff0c\u7279\u522b\u662f\u73b0\u4ee3\u5316\u7684<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\uff0c\u6b63\u5728\u4ece\u6839\u672c\u4e0a\u91cd\u5851\u8d28\u91cf\u8bc4\u4f30\u4f53\u7cfb\u3002\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4f8b\uff0c\u5176\u96c6\u6210\u7684QMS\uff08\u8d28\u91cf\u7ba1\u7406\uff09\u89e3\u51b3\u65b9\u6848\u548c\u5f3a\u5927\u7684\u62a5\u8868\u5f15\u64ce\uff0c\u4e3a\u4f01\u4e1a\u8bc4\u4f30\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u6548\u679c\u63d0\u4f9b\u4e86\u9769\u547d\u6027\u7684\u652f\u6301\uff1a<\/p>\n<ul>\n<li><strong>\u6570\u636e\u81ea\u52a8\u91c7\u96c6\uff1a<\/strong> 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\u652f\u9053\u5e73\u53f0\u7684\u62a5\u8868\u5f15\u64ce\u80fd\u591f\u5c06\u91c7\u96c6\u5230\u7684\u6570\u636e\u5b9e\u65f6\u8f6c\u5316\u4e3a\u63a7\u5236\u56fe\u3001\u76f4\u65b9\u56fe\u3001\u8d8b\u52bf\u56fe\u7b49\u591a\u79cd\u53ef\u89c6\u5316\u770b\u677f\u3002\u7ba1\u7406\u8005\u65e0\u9700\u7b49\u5f85\u7edf\u8ba1\u5458\u7684\u5468\u62a5\u6216\u6708\u62a5\uff0c\u5373\u53ef\u5728\u529e\u516c\u5ba4\u7684\u7535\u8111\u6216\u624b\u673a\u4e0a\u968f\u65f6\u67e5\u770b\u5404\u9879KPI\u7684\u5b9e\u65f6\u52a8\u6001\uff0c\u7b2c\u4e00\u65f6\u95f4\u6d1e\u5bdf\u6539\u8fdb\u6548\u679c\u6216\u53d1\u73b0\u65b0\u7684\u5f02\u5e38\u3002<\/li>\n<li><strong>\u8bc4\u4f30\u6d41\u7a0b\u56fa\u5316\uff1a<\/strong> 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id=\"%E5%9B%9B%E3%80%81%E6%9E%84%E5%BB%BA%E6%8C%81%E7%BB%AD%E6%94%B9%E8%BF%9B%E9%97%AD%E7%8E%AF%EF%BC%9A%E8%AE%A9%E8%AF%84%E4%BC%B0%E9%A9%B1%E5%8A%A8%E6%96%B0%E4%B8%80%E8%BD%AE%E4%BC%98%E5%8C%96\"><\/span>\u56db\u3001\u6784\u5efa\u6301\u7eed\u6539\u8fdb\u95ed\u73af\uff1a\u8ba9\u8bc4\u4f30\u9a71\u52a8\u65b0\u4e00\u8f6e\u4f18\u5316<span 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href=\"https:\/\/www.zdsztech.com\/\">\u652f\u9053\u5e73\u53f0\u5b98\u7f51<\/a>\uff0c<a href=\"https:\/\/user.zdsztech.com\/toWorkbench?index=2\">\u7533\u8bf7\u514d\u8d39\u8bd5\u7528<\/a>\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8E%E5%B7%A5%E5%BA%8F%E8%B4%A8%E9%87%8F%E6%94%B9%E8%BF%9B%E8%AF%84%E4%BC%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span>\u5173\u4e8e\u5de5\u5e8f\u8d28\u91cf\u6539\u8fdb\u8bc4\u4f30\u7684\u5e38\u89c1\u95ee\u9898<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%88%91%E4%BB%AC%E7%9A%84%E7%94%9F%E4%BA%A7%E6%95%B0%E6%8D%AE%E4%B8%8D%E5%AE%8C%E6%95%B4%EF%BC%8C%E5%BA%94%E8%AF%A5%E5%A6%82%E4%BD%95%E5%BC%80%E5%A7%8B%E5%81%9A%E8%AF%84%E4%BC%B0%EF%BC%9F\"><\/span>1. \u6211\u4eec\u7684\u751f\u4ea7\u6570\u636e\u4e0d\u5b8c\u6574\uff0c\u5e94\u8be5\u5982\u4f55\u5f00\u59cb\u505a\u8bc4\u4f30\uff1f<span 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