{"id":39737,"date":"2025-12-25T01:01:57","date_gmt":"2025-12-24T17:01:57","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/erp-system-sales-maintain-customers-efficiently\/"},"modified":"2025-12-25T01:01:57","modified_gmt":"2025-12-24T17:01:57","slug":"erp-system-sales-maintain-customers-efficiently","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/erp-system-sales-maintain-customers-efficiently\/","title":{"rendered":"ERP\u7cfb\u7edf\u9500\u552e\u5982\u4f55\u9ad8\u6548\u7ef4\u62a4\u5ba2\u6237\uff1f"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766595716-733e7e2e7125033ee0fbc840f4de480f.jpeg\" 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align=\"left\">\u8bc4\u4f30\u8981\u70b9<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u5f53\u524d\u8d21\u732e\u5ea6<\/strong><\/td>\n<td align=\"left\">\u6307\u5ba2\u6237\u5728\u5f53\u524d\u8bc4\u4f30\u5468\u671f\u5185\u4e3a\u4f01\u4e1a\u5e26\u6765\u7684\u76f4\u63a5\u4e0e\u95f4\u63a5\u7ecf\u6d4e\u4ef7\u503c\u3002<\/td>\n<td align=\"left\">\u5305\u62ec\u5408\u540c\u91d1\u989d\u3001\u56de\u6b3e\u60c5\u51b5\u3001\u5229\u6da6\u7387\u3001\u6210\u529f\u6848\u4f8b\u7684\u5ba3\u4f20\u4ef7\u503c\u3001\u8f6c\u4ecb\u7ecd\u5e26\u6765\u7684\u65b0\u5546\u673a\u7b49\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u672a\u6765\u589e\u957f\u6f5c\u529b<\/strong><\/td>\n<td align=\"left\">\u9884\u6d4b\u5ba2\u6237\u672a\u6765\uff081-3\u5e74\u5185\uff09\u5728\u4e1a\u52a1\u89c4\u6a21\u3001\u91c7\u8d2d\u80fd\u529b\u3001\u5408\u4f5c\u6df1\u5ea6\u7b49\u65b9\u9762\u7684\u589e\u957f\u7a7a\u95f4\u3002<\/td>\n<td align=\"left\">\u5ba2\u6237\u6240\u5728\u884c\u4e1a\u7684\u53d1\u5c55\u524d\u666f\u3001\u5ba2\u6237\u81ea\u8eab\u7684\u589e\u957f\u6218\u7565\u3001\u662f\u5426\u6709\u65b0\u7684\u4e1a\u52a1\u7ebf\u6216\u5b50\u516c\u53f8\u3001\u6570\u5b57\u5316\u6295\u5165\u610f\u613f\u7b49\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6218\u7565\u5951\u5408\u5ea6<\/strong><\/td>\n<td align=\"left\">\u8861\u91cf\u5ba2\u6237\u7684\u4e1a\u52a1\u6a21\u5f0f\u3001\u53d1\u5c55\u65b9\u5411\u3001\u4f01\u4e1a\u6587\u5316\u4e0e\u6211\u65b9\u4ea7\u54c1\u8def\u7ebf\u56fe\u53ca\u516c\u53f8\u6218\u7565\u7684\u5339\u914d\u7a0b\u5ea6\u3002<\/td>\n<td align=\"left\">\u5ba2\u6237\u7684\u9700\u6c42\u662f\u5426\u80fd\u63a8\u52a8\u6211\u65b9\u4ea7\u54c1\u521b\u65b0\u3001\u662f\u5426\u5c5e\u4e8e\u6211\u65b9\u91cd\u70b9\u62d3\u5c55\u7684\u884c\u4e1a\u6807\u6746\u3001\u5176\u6210\u529f\u662f\u5426\u5177\u6709\u53ef\u590d\u5236\u6027\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5173\u7cfb\u5065\u5eb7\u5ea6<\/strong><\/td>\n<td align=\"left\">\u8bc4\u4f30\u53cc\u65b9\u5408\u4f5c\u5173\u7cfb\u7684\u7a33\u5b9a\u6027\u548c\u8d28\u91cf\uff0c\u53cd\u6620\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\u4e0e\u5fe0\u8bda\u5ea6\u3002<\/td>\n<td align=\"left\">\u5173\u952e\u51b3\u7b56\u4eba\u7684\u4e92\u52a8\u9891\u7387\u4e0e\u8d28\u91cf\u3001NPS\uff08\u51c0\u63a8\u8350\u503c\uff09\u5f97\u5206\u3001\u670d\u52a1\u8bf7\u6c42\u7684\u54cd\u5e94\u4e0e\u89e3\u51b3\u60c5\u51b5\u3001\u662f\u5426\u5b58\u5728\u672a\u89e3\u51b3\u7684\u91cd\u5927\u95ee\u9898\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u901a\u8fc7\u5bf9\u8fd9\u56db\u4e2a\u7ef4\u5ea6\u8fdb\u884c\u91cf\u5316\u8bc4\u5206\uff08\u4f8b\u59821-5\u5206\u5236\uff09\uff0c\u4f01\u4e1a\u53ef\u4ee5\u5c06\u5ba2\u6237\u5212\u5206\u4e3a\u6218\u7565\u6838\u5fc3\u5ba2\u6237\u3001\u9ad8\u6f5c\u529b\u6210\u957f\u5ba2\u6237\u3001\u7a33\u5b9a\u4ef7\u503c\u5ba2\u6237\u548c\u57fa\u7840\u7ef4\u62a4\u5ba2\u6237\u7b49\u4e0d\u540c\u5c42\u7ea7\uff0c\u4ece\u800c\u4e3a\u6bcf\u4e2a\u5c42\u7ea7\u5339\u914d\u5dee\u5f02\u5316\u7684\u8d44\u6e90\u6295\u5165\u4e0e\u7ef4\u62a4\u7b56\u7565\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E7%BB%98%E5%88%B6%E5%A4%9A%E7%BB%B4%E5%BA%A6%E5%AE%A2%E6%88%B7%E7%94%BB%E5%83%8F\"><\/span>2. \u7ed8\u5236\u591a\u7ef4\u5ea6\u5ba2\u6237\u753b\u50cf<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5206\u5c42\u7684\u57fa\u7840\u4e0a\uff0c\u6211\u4eec\u9700\u8981\u4e3a\u6bcf\u4e2a\u91cd\u70b9\u5ba2\u6237\uff0c\u7279\u522b\u662f\u6218\u7565\u6838\u5fc3\u548c\u9ad8\u6f5c\u529b\u5ba2\u6237\uff0c\u7ed8\u5236\u4e00\u5e45\u7acb\u4f53\u7684\u3001\u591a\u7ef4\u5ea6\u7684\u753b\u50cf\u3002\u8fd9\u5e45\u753b\u50cf\u4e0d\u4ec5\u5305\u62ec\u4f01\u4e1a\u7684\u57fa\u672c\u4fe1\u606f\uff08\u884c\u4e1a\u3001\u89c4\u6a21\u3001\u7ec4\u7ec7\u67b6\u6784\uff09\uff0c\u66f4\u8981\u6df1\u5165\u5230\u4e1a\u52a1\u6d41\u7a0b\u3001\u51b3\u7b56\u94fe\u6761\u3001\u5173\u952e\u4eba\u7269\uff08KOL\u3001\u51b3\u7b56\u8005\u3001\u4f7f\u7528\u8005\uff09\u7684\u75db\u70b9\u4e0e\u504f\u597d\u3001\u4e43\u81f3\u5176\u5185\u90e8\u7684\u653f\u6cbb\u751f\u6001\u3002\u4f8b\u5982\uff0c\u8d22\u52a1\u603b\u76d1\u5173\u5fc3\u7684\u662f\u6210\u672c\u63a7\u5236\u4e0e\u5408\u89c4\uff0c\u800c\u751f\u4ea7\u603b\u76d1\u5219\u66f4\u6ce8\u91cd\u6548\u7387\u4e0e\u826f\u7387\u3002\u7406\u89e3\u8fd9\u4e9b\u7ec6\u5fae\u5dee\u522b\uff0c\u624d\u80fd\u8ba9\u6bcf\u4e00\u6b21\u6c9f\u901a\u90fd\u7cbe\u51c6\u89e6\u8fbe\u5bf9\u65b9\u7684\u6838\u5fc3\u5173\u5207\uff0c\u4f7f\u6211\u4eec\u7684\u670d\u52a1\u548c\u5efa\u8bae\u771f\u6b63\u5177\u6709\u8bf4\u670d\u529b\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%9E%84%E5%BB%BA360%E5%BA%A6%E5%AE%A2%E6%88%B7%E4%BF%A1%E6%81%AF%E8%A7%86%E5%9B%BE%EF%BC%9A%E6%95%B0%E6%8D%AE%E9%A9%B1%E5%8A%A8%E7%9A%84%E5%AE%A2%E6%88%B7%E6%B4%9E%E5%AF%9F%E5%8A%9B\"><\/span>\u4e8c\u3001\u6784\u5efa360\u5ea6\u5ba2\u6237\u4fe1\u606f\u89c6\u56fe\uff1a\u6570\u636e\u9a71\u52a8\u7684\u5ba2\u6237\u6d1e\u5bdf\u529b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7cbe\u51c6\u7684\u5ba2\u6237\u5206\u5c42\u4e0e\u753b\u50cf\uff0c\u5176\u57fa\u7840\u662f\u5168\u9762\u3001\u51c6\u786e\u3001\u5b9e\u65f6\u7684\u5ba2\u6237\u6570\u636e\u3002\u7136\u800c\uff0c\u5728\u8bb8\u591a\u4f01\u4e1a\u4e2d\uff0c\u5ba2\u6237\u4fe1\u606f\u5982\u540c\u4e00\u5ea7\u5ea7\u5b64\u5c9b\uff0c\u5206\u6563\u5728\u9500\u552e\u4eba\u5458\u7684\u4e2a\u4eba\u7535\u8111\u3001ERP\u7cfb\u7edf\u3001\u9879\u76ee\u7ba1\u7406\u5de5\u5177\u3001\u90ae\u4ef6\u5ba2\u6237\u7aef\u548c\u5404\u79cdExcel\u8868\u683c\u4e2d\u3002\u8fd9\u79cd\u4fe1\u606f\u5272\u88c2\u72b6\u6001\u5e26\u6765\u4e86\u8bf8\u591a\u5f0a\u75c5\uff1a\u9500\u552e\u79bb\u804c\u5bfc\u81f4\u5ba2\u6237\u4fe1\u606f\u65ad\u5c42\uff1b\u56e2\u961f\u6210\u5458\u4e4b\u95f4\u4fe1\u606f\u4e0d\u900f\u660e\uff0c\u534f\u540c\u56f0\u96be\uff1b\u7ba1\u7406\u8005\u65e0\u6cd5\u83b7\u5f97\u5b8c\u6574\u7684\u5ba2\u6237\u89c6\u56fe\uff0c\u51b3\u7b56\u4f9d\u8d56\u4e8e\u7247\u9762\u4fe1\u606f\uff0c\u6781\u6613\u4ea7\u751f\u8bef\u5224\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E7%BB%9F%E4%B8%80%E5%AE%A2%E6%88%B7%E6%95%B0%E6%8D%AE%E6%BA%90%EF%BC%8C%E6%89%93%E7%A0%B4%E4%BF%A1%E6%81%AF%E5%AD%A4%E5%B2%9B\"><\/span>1. \u7edf\u4e00\u5ba2\u6237\u6570\u636e\u6e90\uff0c\u6253\u7834\u4fe1\u606f\u5b64\u5c9b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u5b9e\u73b0\u6570\u636e\u9a71\u52a8\u7684\u5ba2\u6237\u6d1e\u5bdf\uff0c\u9996\u8981\u4efb\u52a1\u5c31\u662f\u6253\u7834\u8fd9\u4e9b\u4fe1\u606f\u5b64\u5c9b\uff0c\u6784\u5efa\u4e00\u4e2a\u7edf\u4e00\u7684\u3001360\u5ea6\u7684\u5ba2\u6237\u4fe1\u606f\u89c6\u56fe\u3002\u8fd9\u610f\u5473\u7740\u9700\u8981\u4e00\u4e2a\u4e2d\u592e\u5316\u7684\u5e73\u53f0\uff0c\u80fd\u591f\u6c47\u96c6\u6240\u6709\u4e0e\u5ba2\u6237\u76f8\u5173\u7684\u4ea4\u4e92\u8bb0\u5f55\u3001\u9879\u76ee\u8fdb\u5c55\u3001\u670d\u52a1\u5de5\u5355\u3001\u5408\u540c\u6b3e\u9879\u3001\u4f7f\u7528\u53cd\u9988\u7b49\u4fe1\u606f\u3002\u5f53\u4efb\u4f55\u4e00\u4f4d\u56e2\u961f\u6210\u5458\u9700\u8981\u4e86\u89e3\u5ba2\u6237\u60c5\u51b5\u65f6\uff0c\u90fd\u80fd\u5728\u8fd9\u4e2a\u5e73\u53f0\u4e0a\u770b\u5230\u5b8c\u6574\u3001\u4e00\u81f4\u3001\u6700\u65b0\u7684\u4fe1\u606f\u5168\u8c8c\u3002\u8fd9\u4e0d\u4ec5\u80fd\u786e\u4fdd\u670d\u52a1\u7684\u4e00\u81f4\u6027\u548c\u8fde\u7eed\u6027\uff0c\u66f4\u80fd\u4e3a\u6df1\u5ea6\u7684\u5ba2\u6237\u5206\u6790\u548c\u7b56\u7565\u5236\u5b9a\u63d0\u4f9b\u575a\u5b9e\u7684\u6570\u636e\u5730\u57fa\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E5%85%B3%E9%94%AE%E5%AE%A2%E6%88%B7%E4%BF%A1%E6%81%AF%E7%9A%84%E9%87%87%E9%9B%86%E4%B8%8E%E5%88%86%E6%9E%90\"><\/span>2. \u5173\u952e\u5ba2\u6237\u4fe1\u606f\u7684\u91c7\u96c6\u4e0e\u5206\u6790<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6784\u5efa\u7edf\u4e00\u89c6\u56fe\u7684\u6838\u5fc3\u5728\u4e8e\u4fe1\u606f\u7684\u6709\u6548\u91c7\u96c6\u4e0e\u6574\u5408\u3002\u4f20\u7edf\u7684\u505a\u6cd5\u53ef\u80fd\u662f\u91c7\u8d2d\u4e00\u5957\u6807\u51c6\u5316\u7684CRM\u7cfb\u7edf\uff0c\u4f46\u5176\u56fa\u5316\u7684\u5b57\u6bb5\u548c\u6d41\u7a0b\u5f80\u5f80\u96be\u4ee5\u5b8c\u5168\u8d34\u5408ERP\u9500\u552e\u8fd9\u79cd\u590d\u6742B2B\u4e1a\u52a1\u7684\u72ec\u7279\u6027\u3002\u4e00\u4e2a\u66f4\u7075\u6d3b\u3001\u9ad8\u6548\u7684\u89e3\u51b3\u65b9\u6848\u662f\uff0c\u5229\u7528\u50cf**\u300c\u652f\u9053\u5e73\u53f0\u300d<strong>\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5e94\u7528\u642d\u5efa\u5e73\u53f0\u3002\u4f01\u4e1a\u53ef\u4ee5\u5229\u7528\u5176\u5f3a\u5927\u7684<\/strong>\u3010\u8868\u5355\u5f15\u64ce\u3011<strong>\uff0c\u5feb\u901f\u62d6\u62c9\u62fd\u751f\u6210\u5b8c\u5168\u5b9a\u5236\u5316\u7684\u5ba2\u6237\u4fe1\u606f\u8868\u3001\u8054\u7cfb\u4eba\u8868\u3001\u62dc\u8bbf\u8bb0\u5f55\u8868\u7b49\uff0c\u786e\u4fdd\u91c7\u96c6\u5230\u6240\u6709\u5173\u952e\u4e1a\u52a1\u4fe1\u606f\u3002\u66f4\u91cd\u8981\u7684\u662f\uff0c\u901a\u8fc7\u5176\u7075\u6d3b\u7684<\/strong>\u3010API\u5bf9\u63a5\u3011**\u80fd\u529b\uff0c\u300c\u652f\u9053\u5e73\u53f0\u300d\u53ef\u4ee5\u8f7b\u677e\u8fde\u63a5\u4f01\u4e1a\u73b0\u6709\u7684ERP\u3001\u8d22\u52a1\u8f6f\u4ef6\u3001\u9489\u9489\u3001\u4f01\u4e1a\u5fae\u4fe1\u7b49\u7cfb\u7edf\uff0c\u5c06\u5206\u6563\u5728\u5404\u5904\u7684\u6570\u636e\u81ea\u52a8\u540c\u6b65\u6c47\u96c6\uff0c\u771f\u6b63\u5f62\u6210\u4e00\u4e2a\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7edf\u4e00\u4fe1\u606f\u4e2d\u5fc3\u3002\u5728\u8fd9\u4e2a\u5e73\u53f0\u4e0a\uff0c\u9500\u552e\u7ba1\u7406\u8005\u53ef\u4ee5\u8f7b\u677e\u67e5\u770b\u56e2\u961f\u7684\u5ba2\u6237\u8ddf\u8fdb\u52a8\u6001\uff0c\u670d\u52a1\u56e2\u961f\u53ef\u4ee5\u8ffd\u6eaf\u6bcf\u4e00\u6b21\u670d\u52a1\u5386\u53f2\uff0c\u51b3\u7b56\u8005\u5219\u80fd\u57fa\u4e8e\u5168\u9762\u7684\u6570\u636e\u6d1e\u5bdf\u5ba2\u6237\u7684\u5065\u5eb7\u72b6\u51b5\u4e0e\u6f5c\u5728\u673a\u4f1a\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E8%AE%BE%E8%AE%A1%E6%A0%87%E5%87%86%E5%8C%96%E7%9A%84%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%E6%B5%81%E7%A8%8B%EF%BC%88SOP%EF%BC%89\"><\/span>\u4e09\u3001\u8bbe\u8ba1\u6807\u51c6\u5316\u7684\u5ba2\u6237\u7ef4\u62a4\u6d41\u7a0b\uff08SOP\uff09<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5c06\u5ba2\u6237\u7ef4\u62a4\u4ece\u4f9d\u8d56\u9500\u552e\u4e2a\u4eba\u80fd\u529b\u548c\u7ecf\u9a8c\u7684\u201c\u827a\u672f\u201d\uff0c\u8f6c\u53d8\u4e3a\u4e00\u5957\u53ef\u590d\u5236\u3001\u53ef\u8861\u91cf\u3001\u53ef\u4f18\u5316\u7684\u201c\u79d1\u5b66\u201d\u4f53\u7cfb\uff0c\u5173\u952e\u5728\u4e8e\u8bbe\u8ba1\u5e76\u6267\u884c\u6807\u51c6\u5316\u7684\u64cd\u4f5c\u6d41\u7a0b\uff08SOP\uff09\u3002SOP\u80fd\u591f\u786e\u4fdd\u65e0\u8bba\u7531\u8c01\u8d1f\u8d23\uff0c\u5bf9\u5904\u4e8e\u540c\u4e00\u9636\u6bb5\u3001\u540c\u4e00\u5c42\u7ea7\u7684\u5ba2\u6237\uff0c\u90fd\u80fd\u63d0\u4f9b\u7edf\u4e00\u6807\u51c6\u7684\u9ad8\u8d28\u91cf\u670d\u52a1\uff0c\u4ece\u800c\u7a33\u5b9a\u5ba2\u6237\u9884\u671f\uff0c\u964d\u4f4e\u56e0\u4eba\u5458\u53d8\u52a8\u5e26\u6765\u7684\u670d\u52a1\u8d28\u91cf\u6ce2\u52a8\u98ce\u9669\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E5%85%B3%E9%94%AE%E5%AE%A2%E6%88%B7%E8%A7%A6%E7%82%B9%E7%9A%84%E6%A0%87%E5%87%86%E5%8C%96%E5%8A%A8%E4%BD%9C\"><\/span>1. \u5173\u952e\u5ba2\u6237\u89e6\u70b9\u7684\u6807\u51c6\u5316\u52a8\u4f5c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u5ba2\u6237\u7684\u5168\u751f\u547d\u5468\u671f\u4e2d\uff0c\u5b58\u5728\u7740\u591a\u4e2a\u5f71\u54cd\u5ba2\u6237\u4f53\u9a8c\u548c\u5173\u7cfb\u8d70\u5411\u7684\u5173\u952e\u65f6\u523b\u3002\u6211\u4eec\u9700\u8981\u8bc6\u522b\u51fa\u8fd9\u4e9b\u5173\u952e\u89e6\u70b9\uff0c\u5e76\u4e3a\u4e4b\u8bbe\u8ba1\u6807\u51c6\u7684\u6c9f\u901a\u5185\u5bb9\u3001\u6267\u884c\u52a8\u4f5c\u548c\u9884\u671f\u76ee\u6807\u3002<\/p>\n<ul>\n<li><strong>\u9879\u76ee\u4e0a\u7ebf\u540e1\u5468<\/strong>\uff1a\n<ul>\n<li><strong>\u52a8\u4f5c<\/strong>\uff1a\u4e3b\u52a8\u8054\u7cfb\u5ba2\u6237\u9879\u76ee\u63a5\u53e3\u4eba\u53ca\u6838\u5fc3\u7528\u6237\uff0c\u4e86\u89e3\u521d\u671f\u4f7f\u7528\u60c5\u51b5\uff0c\u6536\u96c6\u5e76\u89e3\u7b54\u9ad8\u9891\u95ee\u9898\u3002<\/li>\n<li><strong>\u76ee\u6807<\/strong>\uff1a\u786e\u4fdd\u7cfb\u7edf\u5e73\u7a33\u8fc7\u6e21\uff0c\u6d88\u9664\u7528\u6237\u521d\u671f\u7684\u964c\u751f\u611f\u548c\u632b\u8d25\u611f\uff0c\u5efa\u7acb\u79ef\u6781\u7684\u7b2c\u4e00\u5370\u8c61\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u9879\u76ee\u4e0a\u7ebf\u540e1\u4e2a\u6708<\/strong>\uff1a\n<ul>\n<li><strong>\u52a8\u4f5c<\/strong>\uff1a\u8fdb\u884c\u4e00\u6b21\u6b63\u5f0f\u7684\u7ebf\u4e0a\u6216\u7ebf\u4e0b\u56de\u8bbf\uff0c\u4e86\u89e3\u4e1a\u52a1\u6d41\u7a0b\u662f\u5426\u987a\u7545\uff0c\u5173\u952e\u529f\u80fd\u4f7f\u7528\u7387\u5982\u4f55\u3002<\/li>\n<li><strong>\u76ee\u6807<\/strong>\uff1a\u53d1\u73b0\u5e76\u89e3\u51b3\u6f5c\u5728\u7684\u6d41\u7a0b\u9002\u914d\u95ee\u9898\uff0c\u8bc4\u4f30\u521d\u671f\u5e94\u7528\u6548\u679c\uff0c\u5de9\u56fa\u5ba2\u6237\u4fe1\u5fc3\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u5b63\u5ea6\u4e1a\u52a1\u56de\u987e\uff08QBR\uff09<\/strong>\uff1a\n<ul>\n<li><strong>\u52a8\u4f5c<\/strong>\uff1a\u4e0e\u5ba2\u6237\u4e2d\u9ad8\u5c42\u7ba1\u7406\u8005\u8fdb\u884c\u56de\u987e\u4f1a\u8bae\uff0c\u901a\u8fc7\u6570\u636e\u62a5\u544a\u5c55\u793aERP\u7cfb\u7edf\u5e26\u6765\u7684\u4ef7\u503c\uff0c\u5171\u540c\u89c4\u5212\u4e0b\u4e00\u5b63\u5ea6\u7684\u4f18\u5316\u76ee\u6807\u3002<\/li>\n<li><strong>\u76ee\u6807<\/strong>\uff1a\u4ece\u6267\u884c\u5c42\u9762\u4e0a\u5347\u5230\u6218\u7565\u5c42\u9762\uff0c\u5f3a\u5316\u5408\u4f5c\u4ef7\u503c\uff0c\u6316\u6398\u589e\u8d2d\u6216\u6269\u5c55\u670d\u52a1\u7684\u673a\u4f1a\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u7cfb\u7edf\u91cd\u8981\u529f\u80fd\u66f4\u65b0\u65f6<\/strong>\uff1a\n<ul>\n<li><strong>\u52a8\u4f5c<\/strong>\uff1a\u63d0\u524d\u5411\u5ba2\u6237\u53d1\u9001\u66f4\u65b0\u8bf4\u660e\uff0c\u5e76\u9488\u5bf9\u5176\u4e1a\u52a1\u573a\u666f\uff0c\u89e3\u8bfb\u65b0\u529f\u80fd\u53ef\u80fd\u5e26\u6765\u7684\u4ef7\u503c\uff0c\u63d0\u4f9b\u7ebf\u4e0a\u57f9\u8bad\u6216\u64cd\u4f5c\u6307\u5357\u3002<\/li>\n<li><strong>\u76ee\u6807<\/strong>\uff1a\u5e2e\u52a9\u5ba2\u6237\u7528\u597d\u7cfb\u7edf\u7684\u6bcf\u4e00\u4e2a\u529f\u80fd\uff0c\u4f53\u73b0\u4ea7\u54c1\u7684\u6301\u7eed\u8fdb\u5316\u80fd\u529b\uff0c\u63d0\u5347\u5ba2\u6237\u7c98\u6027\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u5ba2\u6237\u65b9\u5173\u952e\u51b3\u7b56\u4eba\u6216\u63a5\u53e3\u4eba\u53d8\u52a8\u65f6<\/strong>\uff1a\n<ul>\n<li><strong>\u52a8\u4f5c<\/strong>\uff1a\u7b2c\u4e00\u65f6\u95f4\u4e86\u89e3\u60c5\u51b5\uff0c\u4e3b\u52a8\u62dc\u8bbf\u65b0\u4efb\u8d1f\u8d23\u4eba\uff0c\u91cd\u65b0\u4ecb\u7ecd\u6211\u65b9\u56e2\u961f\u3001\u670d\u52a1\u53ca\u5408\u4f5c\u5386\u53f2\uff0c\u5efa\u7acb\u65b0\u7684\u4fe1\u4efb\u5173\u7cfb\u3002<\/li>\n<li><strong>\u76ee\u6807<\/strong>\uff1a\u5e73\u7a33\u8fc7\u6e21\uff0c\u907f\u514d\u56e0\u4eba\u4e8b\u53d8\u52a8\u5bfc\u81f4\u5408\u4f5c\u5173\u7cfb\u4e2d\u65ad\u6216\u964d\u7ea7\uff0c\u786e\u4fdd\u4fe1\u606f\u7684\u65e0\u7f1d\u4ea4\u63a5\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_%E8%87%AA%E5%8A%A8%E5%8C%96%E5%AE%A2%E6%88%B7%E5%85%B3%E6%80%80%E4%B8%8E%E9%A3%8E%E9%99%A9%E9%A2%84%E8%AD%A6\"><\/span>2. \u81ea\u52a8\u5316\u5ba2\u6237\u5173\u6000\u4e0e\u98ce\u9669\u9884\u8b66<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6807\u51c6\u5316\u7684\u6d41\u7a0b\u8981\u771f\u6b63\u843d\u5730\uff0c\u4e0d\u80fd\u4ec5\u9760\u5236\u5ea6\u548c\u4eba\u4e3a\u76d1\u7763\uff0c\u5fc5\u987b\u6709\u5de5\u5177\u6765\u4fdd\u969c\u5176\u6267\u884c\u6548\u7387\u548c\u51c6\u786e\u6027\u3002\u4f8b\u5982\uff0c\u6211\u4eec\u53ef\u4ee5\u5229\u7528**\u300c\u652f\u9053\u5e73\u53f0\u300d<strong>\u7684<\/strong>\u3010\u6d41\u7a0b\u5f15\u64ce\u3011<strong>\uff0c\u5c06\u4e0a\u8ff0\u5173\u952e\u89e6\u70b9\u7684\u56de\u8bbf\u4efb\u52a1\uff0c\u5728\u8fbe\u5230\u9884\u5b9a\u65f6\u95f4\u70b9\uff08\u5982\u9879\u76ee\u4e0a\u7ebf\u540e30\u5929\uff09\u65f6\uff0c\u81ea\u52a8\u521b\u5efa\u4efb\u52a1\u5e76\u6307\u6d3e\u7ed9\u5bf9\u5e94\u7684\u5ba2\u6237\u7ecf\u7406\u3002\u540c\u65f6\uff0c\u501f\u52a9\u5176<\/strong>\u3010\u89c4\u5219\u5f15\u64ce\u3011**\uff0c\u53ef\u4ee5\u5efa\u7acb\u4e00\u5957\u81ea\u52a8\u5316\u7684\u98ce\u9669\u9884\u8b66\u673a\u5236\u3002\u4f8b\u5982\uff0c\u9884\u8bbe\u89c4\u5219\uff1a\u201c\u5f53\u67d0\u5ba2\u6237\u8fde\u7eed30\u5929\u672a\u767b\u5f55\u7cfb\u7edf\u201d\u6216\u201c\u5173\u952e\u7528\u6237\u7684\u6d3b\u8dc3\u5ea6\u4e0b\u964d50%\u201d\u65f6\uff0c\u7cfb\u7edf\u5c06\u81ea\u52a8\u89e6\u53d1\u4e00\u4e2a\u9ad8\u4f18\u5148\u7ea7\u4efb\u52a1\u7ed9\u9500\u552e\u8d1f\u8d23\u4eba\uff0c\u5e76\u540c\u6b65\u53d1\u9001\u4e00\u5c01\u5173\u6000\u90ae\u4ef6\u7ed9\u5ba2\u6237\u63a5\u53e3\u4eba\u3002\u8fd9\u79cd\u81ea\u52a8\u5316\u673a\u5236\uff0c\u5c06\u5236\u5ea6\u8981\u6c42\u5185\u5d4c\u4e8e\u6570\u5b57\u5316\u7cfb\u7edf\u4e4b\u4e2d\uff0c\u786e\u4fdd\u4e86SOP\u7684\u4e25\u683c\u6267\u884c\uff0c\u5c06\u9500\u552e\u4ece\u7e41\u7410\u7684\u4e8b\u52a1\u6027\u63d0\u9192\u4e2d\u89e3\u653e\u51fa\u6765\uff0c\u4e13\u6ce8\u4e8e\u66f4\u9ad8\u4ef7\u503c\u7684\u5ba2\u6237\u6c9f\u901a\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E4%BB%8E%E2%80%9C%E5%8A%9F%E8%83%BD%E6%8E%A8%E9%94%80%E2%80%9D%E5%88%B0%E2%80%9C%E4%BB%B7%E5%80%BC%E5%85%B1%E5%88%9B%E2%80%9D%EF%BC%9A%E6%8F%90%E5%8D%87%E5%AE%A2%E6%88%B7%E7%B2%98%E6%80%A7%E7%9A%84%E6%A0%B8%E5%BF%83%E7%AD%96%E7%95%A5\"><\/span>\u56db\u3001\u4ece\u201c\u529f\u80fd\u63a8\u9500\u201d\u5230\u201c\u4ef7\u503c\u5171\u521b\u201d\uff1a\u63d0\u5347\u5ba2\u6237\u7c98\u6027\u7684\u6838\u5fc3\u7b56\u7565<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4f4e\u9636\u7684\u5ba2\u6237\u7ef4\u62a4\u505c\u7559\u5728\u89e3\u51b3\u95ee\u9898\uff0c\u800c\u9ad8\u9636\u7684\u5ba2\u6237\u7ef4\u62a4\u5219\u81f4\u529b\u4e8e\u4e0e\u5ba2\u6237\u5171\u540c\u521b\u9020\u4ef7\u503c\u3002\u5f53\u9500\u552e\u7684\u89d2\u8272\u4ece\u4e00\u4e2aERP\u201c\u529f\u80fd\u63a8\u9500\u5458\u201d\u8f6c\u53d8\u4e3a\u5ba2\u6237\u4fe1\u8d56\u7684\u201c\u4e1a\u52a1\u589e\u957f\u987e\u95ee\u201d\u65f6\uff0c\u5ba2\u6237\u7c98\u6027\u81ea\u7136\u4f1a\u8fbe\u5230\u65b0\u7684\u9ad8\u5ea6\u3002\u8fd9\u79cd\u8f6c\u53d8\u7684\u6838\u5fc3\uff0c\u5728\u4e8e\u5c06\u6c9f\u901a\u7684\u7126\u70b9\u4ece\u201c\u6211\u4eec\u505a\u4e86\u4ec0\u4e48\u201d\u5f7b\u5e95\u8f6c\u79fb\u5230\u201c\u6211\u4eec\u4e3a\u60a8\u7684\u4e1a\u52a1\u5e26\u6765\u4e86\u4ec0\u4e48\u4ef7\u503c\u201d\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E5%AE%9A%E6%9C%9F%E4%B8%9A%E5%8A%A1%E5%9B%9E%E9%A1%BE%E4%B8%8E%E4%BB%B7%E5%80%BC%E6%8A%A5%E5%91%8A\"><\/span>1. \u5b9a\u671f\u4e1a\u52a1\u56de\u987e\u4e0e\u4ef7\u503c\u62a5\u544a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5b63\u5ea6\u4e1a\u52a1\u56de\u987e\uff08Quarterly Business Review, QBR\uff09\u662f\u5b9e\u73b0\u4ef7\u503c\u6c9f\u901a\u7684\u6700\u4f73\u8f7d\u4f53\uff0c\u4f46\u4e00\u6b21\u6210\u529f\u7684QBR\u7edd\u975e\u7b80\u5355\u7684\u201c\u559d\u8336\u804a\u5929\u201d\u3002\u5b83\u9700\u8981\u57fa\u4e8e\u6570\u636e\u7684\u7cbe\u5fc3\u51c6\u5907\u3002\u9500\u552e\u9700\u8981\u5411\u5ba2\u6237\u6e05\u6670\u5730\u5c55\u793a\uff0c\u5728\u8fc7\u53bb\u4e00\u4e2a\u5b63\u5ea6\u91cc\uff0cERP\u7cfb\u7edf\u7684\u5e94\u7528\u4e3a\u4ed6\u4eec\u7684\u4e1a\u52a1\u5e26\u6765\u4e86\u54ea\u4e9b\u53ef\u91cf\u5316\u7684\u6210\u679c\u3002\u662f\u8ba2\u5355\u5904\u7406\u6548\u7387\u63d0\u5347\u4e8630%\uff1f\u8fd8\u662f\u5e93\u5b58\u5468\u8f6c\u5929\u6570\u51cf\u5c11\u4e865\u5929\uff1f\u4ea6\u6216\u662f\u8d22\u52a1\u5bf9\u8d26\u7684\u5dee\u9519\u7387\u964d\u4f4e\u4e8680%\uff1f\u8fd9\u4e9b\u51b0\u51b7\u7684\u6570\u5b57\u8fdc\u6bd4\u4efb\u4f55\u534e\u4e3d\u7684\u8f9e\u85fb\u90fd\u66f4\u6709\u8bf4\u670d\u529b\u3002<\/p>\n<p>\u8981\u9ad8\u6548\u5730\u51c6\u5907\u8fd9\u6837\u7684\u4ef7\u503c\u62a5\u544a\uff0c\u79bb\u4e0d\u5f00\u5f3a\u5927\u7684\u6570\u636e\u5206\u6790\u4e0e\u5448\u73b0\u5de5\u5177\u3002\u4f20\u7edf\u65b9\u5f0f\u4e0b\uff0c\u9500\u552e\u53ef\u80fd\u9700\u8981\u82b1\u8d39\u6570\u5929\u65f6\u95f4\u4ece\u5404\u4e2a\u7cfb\u7edf\u5bfc\u51fa\u6570\u636e\uff0c\u7528Excel\u8fdb\u884c\u590d\u6742\u7684\u5904\u7406\u548c\u56fe\u8868\u5236\u4f5c\u3002\u800c\u901a\u8fc7**\u300c\u652f\u9053\u5e73\u53f0\u300d<strong>\u7684<\/strong>\u3010\u62a5\u8868\u5f15\u64ce\u3011**\uff0c\u8fd9\u4e00\u8fc7\u7a0b\u53ef\u4ee5\u88ab\u6781\u5927\u7b80\u5316\u3002\u9500\u552e\u4eba\u5458\u53ef\u4ee5\u6839\u636e\u9884\u8bbe\u7684\u6a21\u677f\uff0c\u6216\u901a\u8fc7\u7b80\u5355\u7684\u62d6\u62c9\u62fd\u64cd\u4f5c\uff0c\u5c06\u6765\u81ea\u5ba2\u6237\u7cfb\u7edf\u4f7f\u7528\u65e5\u5fd7\u3001\u4e1a\u52a1\u5355\u636e\u7b49\u6570\u636e\u6e90\u7684\u6570\u636e\uff0c\u81ea\u52a8\u751f\u6210\u4e2a\u6027\u5316\u7684\u6570\u636e\u5206\u6790\u770b\u677f\u3002\u5728QBR\u4f1a\u8bae\u4e0a\uff0c\u76f4\u63a5\u5411\u5ba2\u6237\u52a8\u6001\u5c55\u793a\u8fd9\u4e9b\u76f4\u89c2\u7684\u56fe\u8868\uff0c\u5171\u540c\u63a2\u8ba8\u6570\u636e\u80cc\u540e\u7684\u4e1a\u52a1\u6d1e\u5bdf\uff0c\u5c06\u6bcf\u4e00\u6b21\u56de\u987e\u90fd\u53d8\u6210\u4e00\u6b21\u4ef7\u503c\u7684\u786e\u8ba4\u4e0e\u518d\u53d1\u73b0\uff0c\u6709\u529b\u5730\u8bc1\u660e\u4e86\u6301\u7eed\u5408\u4f5c\u7684\u5fc5\u8981\u6027\u4e0e\u6b63\u786e\u6027\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E4%B8%BB%E5%8A%A8%E6%8C%96%E6%8E%98%E5%AE%A2%E6%88%B7%E7%9A%84%E6%96%B0%E9%9C%80%E6%B1%82%E4%B8%8E%E6%89%A9%E5%B1%95%E6%9C%BA%E4%BC%9A\"><\/span>2. \u4e3b\u52a8\u6316\u6398\u5ba2\u6237\u7684\u65b0\u9700\u6c42\u4e0e\u6269\u5c55\u673a\u4f1a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4ef7\u503c\u5171\u521b\u7684\u53e6\u4e00\u5c42\u542b\u4e49\u662f\u524d\u77bb\u6027\u3002\u4f18\u79c0\u7684\u5ba2\u6237\u7ecf\u7406\u4e0d\u4f1a\u5750\u7b49\u5ba2\u6237\u63d0\u51fa\u65b0\u9700\u6c42\uff0c\u800c\u662f\u57fa\u4e8e\u5bf9\u5ba2\u6237\u4e1a\u52a1\u7684\u6df1\u523b\u7406\u89e3\u548c\u884c\u4e1a\u53d1\u5c55\u8d8b\u52bf\u7684\u6d1e\u5bdf\uff0c\u4e3b\u52a8\u4e3a\u5176\u53d1\u73b0\u95ee\u9898\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u3002\u5f53\u60a8\u901a\u8fc7\u6570\u636e\u53d1\u73b0\u5ba2\u6237\u67d0\u4e2a\u90e8\u95e8\u7684\u6d41\u7a0b\u6548\u7387\u8fdc\u4f4e\u4e8e\u884c\u4e1a\u5e73\u5747\u6c34\u5e73\u65f6\uff0c\u5c31\u53ef\u4ee5\u4e3b\u52a8\u63d0\u51fa\u5229\u7528ERP\u73b0\u6709\u6a21\u5757\u6216\u6269\u5c55\u529f\u80fd\u8fdb\u884c\u4f18\u5316\u7684\u5efa\u8bae\u3002\u5f53\u60a8\u4e86\u89e3\u5230\u5ba2\u6237\u8ba1\u5212\u5f00\u62d3\u65b0\u4e1a\u52a1\u7ebf\u65f6\uff0c\u53ef\u4ee5\u63d0\u524d\u601d\u8003\u73b0\u6709\u7cfb\u7edf\u5982\u4f55\u652f\u6491\u5176\u65b0\u4e1a\u52a1\uff0c\u751a\u81f3\u4e3b\u52a8\u63d0\u51fa\u8de8\u7cfb\u7edf\u96c6\u6210\u7684\u65b9\u6848\u3002\u8fd9\u79cd\u201c\u60f3\u5ba2\u6237\u4e4b\u6240\u672a\u60f3\u201d\u7684\u4e3b\u52a8\u670d\u52a1\uff0c\u4e0d\u4ec5\u80fd\u521b\u9020\u589e\u8d2d\u548c\u4ea4\u53c9\u9500\u552e\u7684\u5546\u4e1a\u673a\u4f1a\uff0c\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u5411\u5ba2\u6237\u4f20\u9012\u4e86\u4e00\u4e2a\u5f3a\u70c8\u7684\u4fe1\u53f7\uff1a\u60a8\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u8f6f\u4ef6\u4f9b\u5e94\u5546\uff0c\u66f4\u662f\u4e00\u4e2a\u80fd\u591f\u5e2e\u52a9\u4ed6\u4eec\u5e94\u5bf9\u672a\u6765\u6311\u6218\u3001\u5171\u540c\u6210\u957f\u7684\u6218\u7565\u4f19\u4f34\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%94%E3%80%81%E5%88%A9%E7%94%A8%E6%95%B0%E5%AD%97%E5%8C%96%E5%B7%A5%E5%85%B7%E8%B5%8B%E8%83%BD%EF%BC%9A%E6%9E%84%E5%BB%BA%E9%AB%98%E6%95%88%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%E7%B3%BB%E7%BB%9F\"><\/span>\u4e94\u3001\u5229\u7528\u6570\u5b57\u5316\u5de5\u5177\u8d4b\u80fd\uff1a\u6784\u5efa\u9ad8\u6548\u5ba2\u6237\u7ef4\u62a4\u7cfb\u7edf<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u524d\u8ff0\u7684\u6240\u6709\u6218\u7565\u2014\u2014\u7cbe\u51c6\u5206\u5c42\u3001360\u5ea6\u89c6\u56fe\u3001SOP\u843d\u5730\u3001\u4ef7\u503c\u5171\u521b\u2014\u2014\u7684\u6709\u6548\u6267\u884c\uff0c\u90fd\u79bb\u4e0d\u5f00\u4e00\u4e2a\u5f3a\u5927\u3001\u7075\u6d3b\u4e14\u9ad8\u6548\u7684\u6570\u5b57\u5316\u5de5\u5177\u4f5c\u4e3a\u652f\u6491\u3002\u5728\u5de5\u5177\u9009\u62e9\u4e0a\uff0c\u4f01\u4e1a\u5e38\u5e38\u9762\u4e34\u4e24\u96be\uff1a\u4f20\u7edf\u7684\u6807\u51c6\u5316CRM\u7cfb\u7edf\u529f\u80fd\u56fa\u5316\uff0c\u96be\u4ee5\u9002\u5e94ERP\u5ba2\u6237\u7ef4\u62a4\u7684\u590d\u6742\u6027\u548c\u4e2a\u6027\u5316\u9700\u6c42\uff1b\u800c\u4f9d\u8d56Excel\u8868\u683c\u8fdb\u884c\u7ba1\u7406\uff0c\u5219\u9762\u4e34\u7740\u4fe1\u606f\u5b64\u5c9b\u3001\u534f\u540c\u56f0\u96be\u3001\u6570\u636e\u4e0d\u5b9e\u65f6\u3001\u65e0\u6cd5\u81ea\u52a8\u5316\u7b49\u8bf8\u591a\u5c40\u9650\uff0c\u6548\u7387\u6781\u5176\u4f4e\u4e0b\u3002<\/p>\n<p>\u6b64\u65f6\uff0c\u4ee5**\u300c\u652f\u9053\u5e73\u53f0\u300d**\u4e3a\u4ee3\u8868\u7684<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\u7684\u4f18\u52bf\u4fbf\u51f8\u663e\u51fa\u6765\u3002\u5b83\u5e76\u975e\u4e00\u4e2a\u56fa\u5316\u7684\u8f6f\u4ef6\uff0c\u800c\u662f\u4e00\u4e2a\u201c\u4e2a\u6027\u5316\u201d\u4e14\u201c\u53ef\u6269\u5c55\u201d\u7684\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf\u57fa\u5ea7\u3002\u4f01\u4e1a\u53ef\u4ee5\u50cf\u642d\u79ef\u6728\u4e00\u6837\uff0c\u6839\u636e\u81ea\u8eab\u72ec\u7279\u7684\u5ba2\u6237\u7ef4\u62a4\u6d41\u7a0b\u548c\u7ba1\u7406\u9700\u6c42\uff0c\u5feb\u901f\u6784\u5efa\u4e00\u4e2a\u5b8c\u5168\u8d34\u5408\u4e1a\u52a1\u7684\u5ba2\u6237\u7ef4\u62a4\u7cfb\u7edf\uff0c\u5c06\u6218\u7565\u601d\u60f3\u771f\u6b63\u8f6c\u5316\u4e3a\u53ef\u6267\u884c\u7684\u6570\u5b57\u5316\u5de5\u5177\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u4f20\u7edfCRM\u3001Excel\u8868\u683c\u4e0e\u4ee5\u300c\u652f\u9053\u5e73\u53f0\u300d\u4e3a\u4ee3\u8868\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\u5728\u5ba2\u6237\u7ef4\u62a4\u5e94\u7528\u4e0a\u7684\u6838\u5fc3\u5dee\u5f02\u5bf9\u6bd4\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u7ef4\u5ea6<\/th>\n<th align=\"left\">\u4f20\u7edfCRM<\/th>\n<th align=\"left\">Excel\u8868\u683c<\/th>\n<th align=\"left\">\u65e0\u4ee3\u7801\u5e73\u53f0\uff08\u4ee5\u300c\u652f\u9053\u5e73\u53f0\u300d\u4e3a\u4f8b\uff09<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u7075\u6d3b\u6027\/\u4e2a\u6027\u5316<\/strong><\/td>\n<td align=\"left\">\u6d41\u7a0b\u548c\u5b57\u6bb5\u56fa\u5316\uff0c\u4e8c\u6b21\u5f00\u53d1\u96be\u5ea6\u5927\u3001\u6210\u672c\u9ad8\uff0c\u96be\u4ee5\u9002\u5e94\u4e1a\u52a1\u53d8\u5316\u3002<\/td>\n<td align=\"left\">\u6781\u5ea6\u7075\u6d3b\uff0c\u4f46\u7f3a\u4e4f\u7ed3\u6784\u5316\uff0c\u5bb9\u6613\u9020\u6210\u6570\u636e\u683c\u5f0f\u6df7\u4e71\uff0c\u65e0\u6cd5\u627f\u8f7d\u590d\u6742\u903b\u8f91\u3002<\/td>\n<td align=\"left\"><strong>\u6781\u9ad8<\/strong>\u3002\u53ef\u62d6\u62c9\u62fd\u81ea\u5b9a\u4e49\u8868\u5355\u3001\u6d41\u7a0b\u3001\u62a5\u8868\uff0c100%\u8d34\u5408\u4f01\u4e1a\u4e2a\u6027\u5316\u7ef4\u62a4SOP\uff0c\u4e1a\u52a1\u53d8\u5316\u53ef\u968f\u65f6\u8c03\u6574\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6269\u5c55\u6027<\/strong><\/td>\n<td align=\"left\">\u6269\u5c55\u529f\u80fd\u901a\u5e38\u9700\u8981\u8d2d\u4e70\u989d\u5916\u6a21\u5757\u6216\u8fdb\u884c\u6602\u8d35\u7684\u5b9a\u5236\u5f00\u53d1\u3002<\/td>\n<td align=\"left\">\u57fa\u672c\u65e0\u6269\u5c55\u6027\uff0c\u529f\u80fd\u4ec5\u9650\u4e8e\u8868\u683c\u672c\u8eab\uff0c\u65e0\u6cd5\u5f62\u6210\u7cfb\u7edf\u8054\u52a8\u3002<\/td>\n<td align=\"left\"><strong>\u6781\u5f3a<\/strong>\u3002\u53ef\u4ece\u5355\u4e00\u7684\u5ba2\u6237\u7ba1\u7406\u5e94\u7528\uff0c\u9010\u6b65\u6269\u5c55\u81f3\u9879\u76ee\u7ba1\u7406\u3001\u670d\u52a1\u7ba1\u7406\u7b49\uff0c\u6700\u7ec8\u6784\u5efa\u4e00\u4f53\u5316\u7cfb\u7edf\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u96c6\u6210\u80fd\u529b<\/strong><\/td>\n<td align=\"left\">\u63d0\u4f9b\u6807\u51c6API\uff0c\u4f46\u4e0e\u7279\u5b9a\u7cfb\u7edf\uff08\u5982\u8001\u65e7ERP\uff09\u7684\u5bf9\u63a5\u5f80\u5f80\u9700\u8981\u4e13\u4e1a\u5f00\u53d1\u3002<\/td>\n<td align=\"left\">\u65e0\u6cd5\u76f4\u63a5\u96c6\u6210\uff0c\u6570\u636e\u9700\u624b\u52a8\u5bfc\u5165\u5bfc\u51fa\uff0c\u6548\u7387\u4f4e\u4e0b\u4e14\u6613\u51fa\u9519\u3002<\/td>\n<td align=\"left\"><strong>\u5f3a\u5927<\/strong>\u3002\u63d0\u4f9b\u4e30\u5bcc\u7684API\u63a5\u53e3\u548c\u8fde\u63a5\u5668\uff0c\u53ef\u8f7b\u677e\u4e0e\u9489\u9489\u3001\u4f01\u5fae\u3001\u91d1\u8776\u3001\u7528\u53cb\u7b49\u5185\u5916\u90e8\u7cfb\u7edf\u6253\u901a\u6570\u636e\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5f00\u53d1\u6210\u672c\u4e0e\u5468\u671f<\/strong><\/td>\n<td align=\"left\">\u91c7\u8d2d\u6210\u672c\u9ad8\uff0c\u5b9e\u65bd\u5468\u671f\u957f\uff08\u6570\u6708\u751a\u81f3\u66f4\u4e45\uff09\uff0c\u4e8c\u6b21\u5f00\u53d1\u8d39\u7528\u4e0d\u83f2\u3002<\/td>\n<td align=\"left\">\u51e0\u4e4e\u65e0\u6210\u672c\uff0c\u4f46\u9690\u6027\u7684\u6c9f\u901a\u6210\u672c\u3001\u6548\u7387\u635f\u5931\u6210\u672c\u5de8\u5927\u3002<\/td>\n<td align=\"left\"><strong>\u6210\u672c\u4f4e\uff0c\u5468\u671f\u77ed<\/strong>\u3002\u65e0\u9700\u4ee3\u7801\u5f00\u53d1\uff0c\u4e1a\u52a1\u4eba\u5458\u5373\u53ef\u53c2\u4e0e\u642d\u5efa\uff0c\u5f00\u53d1\u5468\u671f\u7f29\u77ed\u81f3\u6570\u5468\u751a\u81f3\u6570\u5929\uff0c\u6210\u672c\u663e\u8457\u964d\u4f4e\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0c\u9009\u62e9\u6b63\u786e\u7684\u6570\u5b57\u5316\u5de5\u5177\uff0c\u662f\u5ba2\u6237\u7ef4\u62a4\u6218\u7565\u80fd\u5426\u4ece\u7eb8\u9762\u843d\u5230\u5b9e\u5904\u7684\u5173\u952e\u3002\u65e0\u4ee3\u7801\u5e73\u53f0\u63d0\u4f9b\u4e86\u4e00\u6761\u517c\u5177\u7075\u6d3b\u6027\u3001\u6548\u7387\u548c\u6210\u672c\u6548\u76ca\u7684\u8def\u5f84\uff0c\u8ba9\u4f01\u4e1a\u80fd\u591f\u771f\u6b63\u6784\u5efa\u8d77\u4e00\u4e2a\u5c5e\u4e8e\u81ea\u5df1\u7684\u3001\u80fd\u591f\u968f\u4e1a\u52a1\u53d1\u5c55\u800c\u201c\u751f\u957f\u201d\u7684\u9ad8\u6548\u5ba2\u6237\u7ef4\u62a4\u7cfb\u7edf\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%AD%E3%80%81%E8%A1%A1%E9%87%8F%E4%B8%8E%E4%BC%98%E5%8C%96%EF%BC%9A%E5%BB%BA%E7%AB%8B%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%E7%9A%84%E7%BB%A9%E6%95%88%E6%8C%87%E6%A0%87%EF%BC%88KPIs%EF%BC%89\"><\/span>\u516d\u3001\u8861\u91cf\u4e0e\u4f18\u5316\uff1a\u5efa\u7acb\u5ba2\u6237\u7ef4\u62a4\u7684\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7ba1\u7406\u5b66\u5927\u5e08\u5f7c\u5f97\u00b7\u5fb7\u9c81\u514b\u66fe\u8bf4\uff1a\u201c\u5982\u679c\u4f60\u65e0\u6cd5\u8861\u91cf\u5b83\uff0c\u4f60\u5c31\u65e0\u6cd5\u7ba1\u7406\u5b83\u3002\u201d 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Rate)<\/strong>\uff1a\u8fd9\u662f\u8861\u91cf\u5ba2\u6237\u7ef4\u62a4\u6210\u529f\u4e0e\u5426\u7684\u6700\u6838\u5fc3\u6307\u6807\u3002\u8ba1\u7b97\u65b9\u5f0f\u4e3a\uff1a(\u67d0\u4e00\u65f6\u671f\u5185\u6d41\u5931\u7684\u5ba2\u6237\u6570\u91cf \/ \u671f\u521d\u5ba2\u6237\u603b\u6570) * 100%\u3002\u6301\u7eed\u8ffd\u8e2a\u5ba2\u6237\u6d41\u5931\u7387\u7684\u6708\u5ea6\u3001\u5b63\u5ea6\u53d8\u5316\uff0c\u5e76\u6df1\u5165\u5206\u6790\u6d41\u5931\u5ba2\u6237\u7684\u5171\u6027\uff0c\u662f\u4f18\u5316\u7ef4\u62a4\u7b56\u7565\u7684\u8d77\u70b9\u3002<\/li>\n<li><strong>\u5ba2\u6237\u5065\u5eb7\u5f97\u5206 (Customer Health Score)<\/strong>\uff1a\u4e00\u4e2a\u7efc\u5408\u6027\u7684\u9884\u6d4b\u6307\u6807\uff0c\u7528\u4e8e\u5224\u65ad\u5ba2\u6237\u6d41\u5931\u7684\u98ce\u9669\u3002\u5b83\u901a\u5e38\u7531\u591a\u4e2a\u7ef4\u5ea6\u52a0\u6743\u8ba1\u7b97\u5f97\u51fa\uff0c\u5982\uff1a\u7cfb\u7edf\u767b\u5f55\u9891\u7387\u3001\u5173\u952e\u529f\u80fd\u4f7f\u7528\u6df1\u5ea6\u3001\u670d\u52a1\u5de5\u5355\u6570\u91cf\u4e0e\u6ee1\u610f\u5ea6\u3001NPS\u5206\u6570\u3001\u5408\u540c\u7eed\u7ea6\u610f\u5411\u7b49\u3002\u901a\u8fc7\u8bbe\u5b9a\u9608\u503c\uff08\u5982\u7eff\u8272-\u5065\u5eb7\u3001\u9ec4\u8272-\u9884\u8b66\u3001\u7ea2\u8272-\u5371\u9669\uff09\uff0c\u53ef\u4ee5\u6307\u5bfc\u56e2\u961f\u4f18\u5148\u5c06\u7cbe\u529b\u6295\u5165\u5230\u6700\u9700\u8981\u7684\u5ba2\u6237\u8eab\u4e0a\u3002<\/li>\n<li><strong>\u51c0\u63a8\u8350\u503c (NPS - Net Promoter Score)<\/strong>\uff1a\u901a\u8fc7\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898\u2014\u2014\u201c\u60a8\u6709\u591a\u5927\u53ef\u80fd\u5c06\u6211\u4eec\u7684\u4ea7\u54c1\/\u670d\u52a1\u63a8\u8350\u7ed9\u670b\u53cb\u6216\u540c\u4e8b\uff1f\uff080-10\u5206\uff09\u201d\uff0c\u6765\u8861\u91cf\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6\u3002\u5b83\u662f\u5ba2\u6237\u53e3\u7891\u7684\u76f4\u63a5\u53cd\u6620\uff0c\u4e0e\u4f01\u4e1a\u7684\u957f\u671f\u589e\u957f\u6f5c\u529b\u5bc6\u5207\u76f8\u5173\u3002<\/li>\n<li><strong>\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c (CLV - Customer Lifetime Value)<\/strong>\uff1a\u9884\u6d4b\u4e00\u4e2a\u5ba2\u6237\u5728\u4e0e\u4f01\u4e1a\u4fdd\u6301\u5173\u7cfb\u7684\u5168\u8fc7\u7a0b\u4e2d\uff0c\u5c06\u4e3a\u4f01\u4e1a\u5e26\u6765\u7684\u603b\u6536\u5165\u3002CLV = (\u5e73\u5747\u5ba2\u6237\u5e74\u5ea6\u4ef7\u503c * \u5e73\u5747\u5ba2\u6237\u751f\u547d\u5468\u671f)\u3002\u63d0\u5347CLV\u662f\u5ba2\u6237\u7ef4\u62a4\u7684\u7ec8\u6781\u76ee\u6807\uff0c\u5b83\u6307\u5bfc\u4f01\u4e1a\u5728\u83b7\u5ba2\u6210\u672c\u4e0e\u957f\u671f\u7ef4\u62a4\u6295\u5165\u4e4b\u95f4\u505a\u51fa\u660e\u667a\u51b3\u7b56\u3002<\/li>\n<li><strong>\u589e\u8d2d\/\u4ea4\u53c9\u9500\u552e\u6536\u5165 (Upsell\/Cross-sell Revenue)<\/strong>\uff1a\u76f4\u63a5\u8861\u91cf\u5ba2\u6237\u7ef4\u62a4\u5de5\u4f5c\u5728\u201c\u4e8c\u6b21\u9500\u552e\u201d\u65b9\u9762\u7684\u8d21\u732e\u3002\u7edf\u8ba1\u6765\u81ea\u8001\u5ba2\u6237\u7684\u65b0\u589e\u5408\u540c\u91d1\u989d\uff0c\u662f\u8bc1\u660e\u5ba2\u6237\u7ef4\u62a4\u90e8\u95e8\u4ece\u6210\u672c\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u5229\u6da6\u4e2d\u5fc3\u7684\u5173\u952e\u6570\u636e\u3002<\/li>\n<\/ul>\n<p>\u901a\u8fc7\u4e13\u4e1a\u7684BI\u5de5\u5177\u6216\u5728\u300c\u652f\u9053\u5e73\u53f0\u300d\u8fd9\u7c7b\u53ef\u5b9a\u5236\u62a5\u8868\u7684\u7cfb\u7edf\u4e0a\uff0c\u53ef\u4ee5\u8f7b\u677e\u642d\u5efaKPI\u76d1\u63a7\u770b\u677f\uff0c\u5b9e\u65f6\u8ffd\u8e2a\u8fd9\u4e9b\u6307\u6807\u7684\u53d8\u5316\u8d8b\u52bf\u3002\u5b9a\u671f\u53ec\u5f00\u6570\u636e\u590d\u76d8\u4f1a\u8bae\uff0c\u5206\u6790\u6307\u6807\u80cc\u540e\u7684\u539f\u56e0\uff0c\u5e76\u636e\u6b64\u8c03\u6574\u5ba2\u6237\u5206\u5c42\u3001SOP\u6d41\u7a0b\u6216\u8d44\u6e90\u5206\u914d\uff0c\u5f62\u6210\u201c\u8861\u91cf-\u5206\u6790-\u4f18\u5316-\u518d\u8861\u91cf\u201d\u7684\u95ed\u73af\u7ba1\u7406\uff0c\u624d\u80fd\u8ba9\u5ba2\u6237\u7ef4\u62a4\u4f53\u7cfb\u771f\u6b63\u5730\u8fd0\u8f6c\u8d77\u6765\uff0c\u5e76\u6301\u7eed\u521b\u9020\u4ef7\u503c\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD%EF%BC%9A%E5%B0%86%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%E5%8D%87%E7%BA%A7%E4%B8%BA%E4%BC%81%E4%B8%9A%E7%9A%84%E6%A0%B8%E5%BF%83%E7%AB%9E%E4%BA%89%E5%8A%9B\"><\/span>\u7ed3\u8bed\uff1a\u5c06\u5ba2\u6237\u7ef4\u62a4\u5347\u7ea7\u4e3a\u4f01\u4e1a\u7684\u6838\u5fc3\u7ade\u4e89\u529b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u603b\u800c\u8a00\u4e4b\uff0cERP\u7cfb\u7edf\u9500\u552e\u7684\u4e0b\u534a\u573a\uff0c\u80dc\u5229\u5c5e\u4e8e\u90a3\u4e9b\u80fd\u591f\u8d85\u8d8a\u4ea4\u6613\u3001\u4e0e\u5ba2\u6237\u5efa\u7acb\u957f\u671f\u6df1\u5ea6\u4ef7\u503c\u5173\u7cfb\u7684\u4f01\u4e1a\u3002\u6784\u5efa\u4e00\u5957\u79d1\u5b66\u3001\u7cfb\u7edf\u3001\u4e14\u7531\u6570\u636e\u9a71\u52a8\u7684\u5ba2\u6237\u7ef4\u62a4\u4f53\u7cfb\uff0c\u5df2\u4e0d\u518d\u662f\u53ef\u9009\u9879\uff0c\u800c\u662f\u5fc5\u7136\u9009\u62e9\u3002\u5b83\u8981\u6c42\u6211\u4eec\u4ece\u6218\u7565\u9ad8\u5ea6\u51fa\u53d1\uff0c\u901a\u8fc7\u7cbe\u51c6\u7684\u5ba2\u6237\u5206\u5c42\u3001\u7edf\u4e00\u7684\u6570\u636e\u89c6\u56fe\u3001\u6807\u51c6\u5316\u7684\u670d\u52a1\u6d41\u7a0b\u548c\u6301\u7eed\u7684\u4ef7\u503c\u5171\u521b\uff0c\u5c06\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e0e\u5fe0\u8bda\u5ea6\u63d0\u5347\u5230\u65b0\u7684\u6c34\u5e73\u3002<\/p>\n<p>\u8fd9\u5957\u4f53\u7cfb\u7684\u5efa\u7acb\uff0c\u4e0d\u4ec5\u80fd\u76f4\u63a5\u63d0\u5347\u9500\u552e\u6548\u7387\u3001\u964d\u4f4e\u6d41\u5931\u7387\u3001\u521b\u9020\u66f4\u591a\u6536\u5165\uff0c\u5176\u66f4\u6df1\u8fdc\u7684\u610f\u4e49\u5728\u4e8e\uff0c\u5b83\u5e2e\u52a9\u4f01\u4e1a\u5728\u4e0e\u5ba2\u6237\u7684\u957f\u671f\u4e92\u52a8\u4e2d\uff0c\u6c89\u6dc0\u4e0b\u5bf9\u884c\u4e1a\u548c\u5ba2\u6237\u4e1a\u52a1\u7684\u6df1\u523b\u7406\u89e3\uff0c\u6700\u7ec8\u5f62\u6210\u72ec\u7279\u7684\u7ba1\u7406\u6a21\u5f0f\u548c\u96be\u4ee5\u88ab\u6a21\u4eff\u7684\u6838\u5fc3\u7ade\u4e89\u529b\u3002\u800c\u9ad8\u6548\u7684\u6570\u5b57\u5316\u5de5\u5177\uff0c\u5219\u662f\u8fd9\u4e00\u5207\u5f97\u4ee5\u5b9e\u73b0\u7684\u52a0\u901f\u5668\u3002<\/p>\n<p>\u5982\u679c\u60a8\u6b63\u5bfb\u6c42\u6570\u5b57\u5316\u8f6c\u578b\uff0c\u5e0c\u671b\u5c06\u5ba2\u6237\u7ba1\u7406\u80fd\u529b\u63d0\u5347\u4e3a\u4f01\u4e1a\u7684\u589e\u957f\u5f15\u64ce\uff0c\u73b0\u5728\u5c31\u662f\u884c\u52a8\u7684\u6700\u4f73\u65f6\u673a\u3002\u6211\u4eec\u9f13\u52b1\u60a8\u4eb2\u81ea\u4f53\u9a8c\u65b0\u4e00\u4ee3\u6570\u5b57\u5316\u5de5\u5177\u6240\u5e26\u6765\u7684\u53d8\u9769\u3002<strong>\u7acb\u5373\u5f00\u59cb\u300c<a href=\"https:\/\/user.zdsztech.com\/toWorkbench?index=2\">\u514d\u8d39\u8bd5\u7528\uff0c\u5728\u7ebf\u76f4\u63a5\u8bd5\u7528<\/a>\u300d\u652f\u9053\u5e73\u53f0<\/strong>\uff0c\u4eb2\u624b\u642d\u5efa\u5c5e\u4e8e\u60a8\u81ea\u5df1\u7684\u9ad8\u6548\u5ba2\u6237\u7ef4\u62a4\u7cfb\u7edf\uff0c\u8fc8\u51fa\u6784\u5efa\u5353\u8d8a\u5ba2\u6237\u5173\u7cfb\u7684\u7b2c\u4e00\u6b65\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8EERP%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span>\u5173\u4e8eERP\u5ba2\u6237\u7ef4\u62a4\u7684\u5e38\u89c1\u95ee\u9898<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E5%AF%B9%E4%BA%8E%E9%A2%84%E7%AE%97%E6%9C%89%E9%99%90%E7%9A%84%E4%B8%AD%E5%B0%8F%E4%BC%81%E4%B8%9A%EF%BC%8C%E5%A6%82%E4%BD%95%E4%BD%8E%E6%88%90%E6%9C%AC%E5%9C%B0%E5%BC%80%E5%A7%8B%E8%BF%9B%E8%A1%8C%E7%B3%BB%E7%BB%9F%E5%8C%96%E7%9A%84%E5%AE%A2%E6%88%B7%E7%BB%B4%E6%8A%A4%EF%BC%9F\"><\/span>1. 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