{"id":39628,"date":"2025-12-24T23:01:16","date_gmt":"2025-12-24T15:01:16","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/"},"modified":"2025-12-24T23:01:16","modified_gmt":"2025-12-24T15:01:16","slug":"how-to-start-customer-complaint-management-software-5-step-guide","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/","title":{"rendered":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\" alt=\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\"><\/p>\n<p>\u5728\u5ba2\u6237\u670d\u52a1\u9886\u57df\uff0c\u6295\u8bc9\u7ba1\u7406\u662f\u8861\u91cf\u4f01\u4e1a\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e\u6307\u6807\u3002\u652f\u9053\u5e73\u53f0\u4f5c\u4e3a\u65e0\u4ee3\u7801\u5e94\u7528\u642d\u5efa\u5e73\u53f0\uff0c\u901a\u8fc7\u62d6\u62c9\u62fd\u914d\u7f6e\u5b9e\u73b0\u591a\u7aef\u534f\u540c\u529e\u516c\uff0c\u5e2e\u52a9\u4f01\u4e1a\u5feb\u901f\u6784\u5efa\u6570\u5b57\u5316\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\u3002\u672c\u6587\u5c06\u8be6\u7ec6\u4ecb\u7ecd5\u4e2a\u5173\u952e\u5b9e\u65bd\u6b65\u9aa4\uff0c\u4ece\u9700\u6c42\u5206\u6790\u5230\u7cfb\u7edf\u843d\u5730\uff0c\u52a9\u60a8\u5b9e\u73b0\u4e1a\u52a1\u6d41\u7a0b\u6570\u5b57\u5316\u5347\u7ea7\uff0c\u663e\u8457\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e0e\u5185\u90e8\u534f\u4f5c\u6548\u7387\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E6%98%8E%E7%A1%AE%E6%8A%95%E8%AF%89%E7%AE%A1%E7%90%86%E6%A0%B8%E5%BF%83%E9%9C%80%E6%B1%82\"><\/span>\u4e00\u3001\u660e\u786e\u6295\u8bc9\u7ba1\u7406\u6838\u5fc3\u9700\u6c42<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u6784\u5efa\u6709\u6548\u7684\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\u59cb\u4e8e\u7cbe\u51c6\u8bc6\u522b\u4e1a\u52a1\u75db\u70b9\u3002\u901a\u8fc7\u652f\u9053\u5e73\u53f0\u7684\u8868\u5355\u5f15\u64ce\u529f\u80fd\uff0c\u60a8\u53ef\u4ee5\u5feb\u901f\u642d\u5efa\u9002\u914d\u4f01\u4e1a\u5b9e\u9645\u9700\u6c42\u7684\u6570\u5b57\u5316\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E8%AF%86%E5%88%AB%E9%AB%98%E9%A2%91%E6%8A%95%E8%AF%89%E5%9C%BA%E6%99%AF\"><\/span>1\u3001\u8bc6\u522b\u9ad8\u9891\u6295\u8bc9\u573a\u666f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5efa\u8bae\u4ece\u5386\u53f2\u6295\u8bc9\u6570\u636e\u4e2d\u63d0\u53d6TOP5\u95ee\u9898\u7c7b\u578b\uff0c\u4f8b\u5982\u7269\u6d41\u5ef6\u8fdf\u3001\u4ea7\u54c1\u8d28\u91cf\u3001\u670d\u52a1\u6001\u5ea6\u7b49\u3002\u652f\u9053\u5e73\u53f0\u652f\u6301\u901a\u8fc7Excel\u5bfc\u5165\u73b0\u6709\u6295\u8bc9\u8bb0\u5f55\uff0c\u5e76\u81ea\u52a8\u751f\u6210\u6570\u636e\u900f\u89c6\u8868\uff0c\u5e2e\u52a9\u60a8\u5feb\u901f\u5b9a\u4f4d\u5173\u952e\u6539\u8fdb\u70b9\u3002\u5178\u578b\u914d\u7f6e\u5305\u62ec\uff1a\u6295\u8bc9\u5206\u7c7b\u5b57\u6bb5\uff08\u5355\u9009\/\u591a\u9009\uff09\u3001\u7d27\u6025\u7a0b\u5ea6\u5206\u7ea7\uff08\u661f\u7ea7\u8bc4\u5206\uff09\u3001\u5173\u8054\u8ba2\u5355\u67e5\u8be2\uff08\u6570\u636e\u5173\u8054\uff09\u7b49\u63a7\u4ef6\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2%E3%80%81%E7%A1%AE%E5%AE%9A%E8%B7%A8%E9%83%A8%E9%97%A8%E5%8D%8F%E4%BD%9C%E8%8A%82%E7%82%B9\"><\/span>2\u3001\u786e\u5b9a\u8de8\u90e8\u95e8\u534f\u4f5c\u8282\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f18\u8d28\u7684\u6295\u8bc9\u5904\u7406\u9700\u8981\u5e02\u573a\u3001\u552e\u540e\u3001\u8d28\u68c0\u7b49\u591a\u90e8\u95e8\u534f\u540c\u3002\u5728\u652f\u9053\u5e73\u53f0\u4e2d\uff0c\u60a8\u53ef\u4ee5\uff1a<\/p>\n<ul>\n<li>\u8bbe\u7f6e\u81ea\u52a8\u6d3e\u5355\u89c4\u5219\uff08\u6839\u636e\u4ea7\u54c1\u7c7b\u578b\u5206\u914d\u8d23\u4efb\u90e8\u95e8\uff09<\/li>\n<li>\u5efa\u7acb\u8de8\u90e8\u95e8\u4f1a\u7b7e\u6d41\u7a0b\uff08\u91cd\u5927\u6295\u8bc9\u9700\u8d28\u91cf\u603b\u76d1\u8054\u5408\u5ba1\u6279\uff09<\/li>\n<li>\u914d\u7f6e\u8d85\u65f6\u9884\u8b66\u673a\u5236\uff082\u5c0f\u65f6\u672a\u54cd\u5e94\u81ea\u52a8\u5347\u7ea7\uff09<\/li>\n<\/ul>\n<p>\u67d0\u5bb6\u7535\u4f01\u4e1a\u901a\u8fc7\u652f\u9053\u5e73\u53f0\u5c06\u5e73\u5747\u6295\u8bc9\u5904\u7406\u65f6\u957f\u4ece72\u5c0f\u65f6\u7f29\u77ed\u81f38\u5c0f\u65f6\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u63d0\u534740%\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%94%AF%E9%81%93%E5%B9%B3%E5%8F%B0%E5%BF%AB%E9%80%9F%E9%85%8D%E7%BD%AE%E6%8C%87%E5%8D%97\"><\/span>\u4e8c\u3001\u652f\u9053\u5e73\u53f0\u5feb\u901f\u914d\u7f6e\u6307\u5357<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E8%A1%A8%E5%8D%95%E5%BC%95%E6%93%8E%E6%90%AD%E5%BB%BA%E6%8A%95%E8%AF%89%E5%B7%A5%E5%8D%95\"><\/span>1\u3001\u8868\u5355\u5f15\u64ce\u642d\u5efa\u6295\u8bc9\u5de5\u5355<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f7f\u7528\u652f\u9053\u5e73\u53f0\u62d6\u62c9\u62fd\u754c\u9762\uff0c10\u5206\u949f\u5373\u53ef\u5b8c\u6210\u57fa\u7840\u5de5\u5355\u8bbe\u8ba1\uff1a<\/p>\n<ul>\n<li>\u57fa\u7840\u5b57\u6bb5\uff1a\u5ba2\u6237\u4fe1\u606f\uff08\u5173\u8054CRM\uff09\u3001\u6295\u8bc9\u5185\u5bb9\uff08\u5bcc\u6587\u672c\uff09\u3001\u9644\u4ef6\u4e0a\u4f20\uff08\u56fe\u7247\/\u89c6\u9891\uff09<\/li>\n<li>\u667a\u80fd\u5b57\u6bb5\uff1a\u81ea\u52a8\u5e26\u51fa\u8d2d\u4e70\u8bb0\u5f55\u3001\u4e09\u5305\u671f\u9650\u8ba1\u7b97<\/li>\n<li>\u6821\u9a8c\u89c4\u5219\uff1a\u5fc5\u586b\u9879\u63d0\u793a\u3001\u8054\u7cfb\u65b9\u5f0f\u683c\u5f0f\u9a8c\u8bc1<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2%E3%80%81%E6%B5%81%E7%A8%8B%E5%BC%95%E6%93%8E%E8%AE%BE%E8%AE%A1%E8%87%AA%E5%8A%A8%E6%B5%81%E8%BD%AC%E8%A7%84%E5%88%99\"><\/span>2\u3001\u6d41\u7a0b\u5f15\u64ce\u8bbe\u8ba1\u81ea\u52a8\u6d41\u8f6c\u89c4\u5219<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u652f\u9053\u5e73\u53f0\u7684\u6d41\u7a0b\u5f15\u64ce\u652f\u6301\u53ef\u89c6\u5316\u914d\u7f6e\u590d\u6742\u4e1a\u52a1\u6d41\u7a0b\uff1a<\/p>\n<pre><code class=\"language-mermaid\">graph TD    A[\u5ba2\u6237\u63d0\u4ea4\u6295\u8bc9] --> B{\u662f\u5426\u7d27\u6025?}    B -->|\u662f| C[1\u5c0f\u65f6\u5185\u54cd\u5e94]    B -->|\u5426| D[24\u5c0f\u65f6\u5185\u54cd\u5e94]    C --> E[\u552e\u540e\u4e3b\u7ba1\u5904\u7406]    D --> F[\u666e\u901a\u5ba2\u670d\u5904\u7406]<\/code><\/pre>\n<h3><span class=\"ez-toc-section\" id=\"3%E3%80%81%E6%8A%A5%E8%A1%A8%E5%BC%95%E6%93%8E%E7%94%9F%E6%88%90%E5%88%86%E6%9E%90%E7%9C%8B%E6%9D%BF\"><\/span>3\u3001\u62a5\u8868\u5f15\u64ce\u751f\u6210\u5206\u6790\u770b\u677f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u901a\u8fc7\u62d6\u62fd\u5f0f\u62a5\u8868\u8bbe\u8ba1\u5668\uff0c\u53ef\u5b9e\u65f6\u76d1\u63a7\u5173\u952e\u6307\u6807\uff1a<\/p>\n<ul>\n<li>\u6295\u8bc9\u7c7b\u578b\u5206\u5e03\uff08\u997c\u56fe\uff09<\/li>\n<li>\u5904\u7406\u65f6\u6548\u8d8b\u52bf\uff08\u6298\u7ebf\u56fe\uff09<\/li>\n<li>\u6ee1\u610f\u5ea6\u8bc4\u5206\uff08\u96f7\u8fbe\u56fe\uff09<\/li>\n<li>\u8d23\u4efb\u90e8\u95e8\u7ee9\u6548\uff08\u67f1\u72b6\u56fe\uff09<\/li>\n<\/ul>\n<p>\u67d0\u7535\u5546\u5ba2\u6237\u4f7f\u7528\u652f\u9053\u770b\u677f\u540e\uff0c\u6b21\u54c1\u7387\u540c\u6bd4\u964d\u4f4e28%\uff0c\u9000\u8d27\u7387\u4e0b\u964d17%\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%815%E6%AD%A5%E6%A0%87%E5%87%86%E5%8C%96%E5%AE%9E%E6%96%BD%E6%B5%81%E7%A8%8B\"><\/span>\u4e09\u30015\u6b65\u6807\u51c6\u5316\u5b9e\u65bd\u6d41\u7a0b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E9%9C%80%E6%B1%82%E8%B0%83%E7%A0%94%E4%B8%8E%E8%93%9D%E5%9B%BE%E8%AE%BE%E8%AE%A1\"><\/span>1\u3001\u9700\u6c42\u8c03\u7814\u4e0e\u84dd\u56fe\u8bbe\u8ba1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5efa\u8bae\u7ec4\u5efa\u8de8\u90e8\u95e8\u9879\u76ee\u7ec4\uff0c\u7528\u652f\u9053\u5e73\u53f0\u5feb\u901f\u539f\u578b\u9a8c\u8bc1\uff1a<\/p>\n<ul>\n<li>\u7b2c1\u5468\uff1a\u73b0\u72b6\u8c03\u7814+\u75db\u70b9\u68b3\u7406<\/li>\n<li>\u7b2c2\u5468\uff1a\u7cfb\u7edf\u539f\u578b\u8bbe\u8ba1\uff08\u542b3\u4e2a\u6838\u5fc3\u573a\u666f\uff09<\/li>\n<li>\u7b2c3\u5468\uff1a\u539f\u578b\u6d4b\u8bd5\u4e0e\u8fed\u4ee3<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2%E3%80%81%E7%B3%BB%E7%BB%9F%E9%85%8D%E7%BD%AE%E4%B8%8E%E6%B5%8B%E8%AF%95\"><\/span>2\u3001\u7cfb\u7edf\u914d\u7f6e\u4e0e\u6d4b\u8bd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u652f\u9053\u5e73\u53f0\u652f\u6301\u6e10\u8fdb\u5f0f\u90e8\u7f72\uff1a<\/p>\n<pre><code class=\"language-mermaid\">timeline    title \u5b9e\u65bd\u91cc\u7a0b\u7891    \u7b2c1\u6708 : \u57fa\u7840\u5de5\u5355\u7cfb\u7edf\u4e0a\u7ebf    \u7b2c2\u6708 : \u81ea\u52a8\u5316\u89c4\u5219\u90e8\u7f72    \u7b2c3\u6708 : \u79fb\u52a8\u7aef\u63a5\u5165<\/code><\/pre>\n<h3><span class=\"ez-toc-section\" id=\"3%E3%80%81%E5%91%98%E5%B7%A5%E5%9F%B9%E8%AE%AD%E4%B8%8E%E8%AF%95%E8%BF%90%E8%A1%8C\"><\/span>3\u3001\u5458\u5de5\u57f9\u8bad\u4e0e\u8bd5\u8fd0\u884c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u91c7\u7528\"1+1\"\u57f9\u8bad\u6a21\u5f0f\uff1a<\/p>\n<ul>\n<li>\u7ebf\u4e0a\uff1a\u652f\u9053\u5b66\u9662\u89c6\u9891\u8bfe\u7a0b\uff08\u542b\u8003\u8bd5\u8ba4\u8bc1\uff09<\/li>\n<li>\u7ebf\u4e0b\uff1a\u573a\u666f\u5316\u5de5\u4f5c\u574a\uff08\u6a21\u62df\u771f\u5b9e\u6295\u8bc9\u6848\u4f8b\uff09<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E5%85%B8%E5%9E%8B%E5%BA%94%E7%94%A8%E5%9C%BA%E6%99%AF%E8%A7%A3%E6%9E%90\"><\/span>\u56db\u3001\u5178\u578b\u5e94\u7528\u573a\u666f\u89e3\u6790<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E5%88%B6%E9%80%A0%E4%B8%9A%E5%94%AE%E5%90%8E%E6%9C%8D%E5%8A%A1%E7%AE%A1%E7%90%86\"><\/span>1\u3001\u5236\u9020\u4e1a\u552e\u540e\u670d\u52a1\u7ba1\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u67d0\u6c7d\u8f66\u96f6\u90e8\u4ef6\u5382\u5546\u901a\u8fc7\u652f\u9053\u5e73\u53f0\u5b9e\u73b0\uff1a<\/p>\n<ul>\n<li>\u4e09\u5305\u7d22\u8d54\u81ea\u52a8\u5316\u5224\u5b9a\uff08\u5173\u8054\u751f\u4ea7\u6279\u6b21\uff09<\/li>\n<li>\u4f9b\u5e94\u5546\u8d23\u4efb\u8ffd\u6eaf\uff08\u53cd\u5411\u6263\u6b3e\u6d41\u7a0b\uff09<\/li>\n<li>\u9884\u9632\u6027\u7ef4\u62a4\u63d0\u9192\uff08\u57fa\u4e8e\u6295\u8bc9\u6570\u636e\u5206\u6790\uff09<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2%E3%80%81%E7%94%B5%E5%95%86%E8%A1%8C%E4%B8%9A%E5%AE%A2%E8%AF%89%E5%93%8D%E5%BA%94\"><\/span>2\u3001\u7535\u5546\u884c\u4e1a\u5ba2\u8bc9\u54cd\u5e94<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u67d0\u8de8\u5883\u7535\u5546\u914d\u7f6e\u7684\u7279\u8272\u529f\u80fd\uff1a<\/p>\n<ul>\n<li>\u591a\u8bed\u8a00\u6295\u8bc9\u8868\u5355\uff08\u81ea\u52a8\u8bc6\u522b\u5ba2\u6237\u5730\u533a\uff09<\/li>\n<li>\u7269\u6d41\u5f02\u5e38\u81ea\u52a8\u68c0\u6d4b\uff08\u5bf9\u63a5\u5feb\u9012100 API\uff09<\/li>\n<li>\u667a\u80fd\u8865\u507f\u65b9\u6848\u63a8\u8350\uff08\u5386\u53f2\u76f8\u4f3c\u6848\u4f8b\u5339\u914d\uff09<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD\"><\/span>\u7ed3\u8bed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u652f\u9053\u5e73\u53f0\u901a\u8fc7\u65e0\u4ee3\u7801\u65b9\u5f0f\uff0c\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u7075\u6d3b\u9002\u914d\u4e1a\u52a1\u53d8\u5316\u7684\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\u3002\u4ece\u88ab\u52a8\u54cd\u5e94\u5230\u4e3b\u52a8\u9884\u9632\uff0c\u5e73\u5747\u53ef\u964d\u4f4e30%\u5ba2\u8bc9\u5904\u7406\u6210\u672c\uff0c\u63d0\u534745%\u54cd\u5e94\u901f\u5ea6\u3002\u73b0\u5728\u6ce8\u518c\u5373\u53ef\u83b7\u5f97\uff1a<\/p>\n<ul>\n<li>\u514d\u8d39\u7cfb\u7edf\u8bca\u65ad<\/li>\n<li>\u4e13\u5c5e\u5b9e\u65bd\u987e\u95ee<\/li>\n<li>\u884c\u4e1a\u89e3\u51b3\u65b9\u6848\u6a21\u677f<\/li>\n<\/ul>\n<p>\u7acb\u5373\u4f53\u9a8c\u652f\u9053\u5e73\u53f0\uff0c\u5f00\u542f\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u6570\u5b57\u5316\u8f6c\u578b\u4e4b\u65c5\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span>\u5e38\u89c1\u95ee\u9898<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1%E3%80%81%E6%B2%A1%E6%9C%89IT%E5%9F%BA%E7%A1%80%E8%83%BD%E5%90%A6%E4%BD%BF%E7%94%A8%E6%94%AF%E9%81%93%E5%B9%B3%E5%8F%B0%EF%BC%9F\"><\/span>1\u3001\u6ca1\u6709IT\u57fa\u7840\u80fd\u5426\u4f7f\u7528\u652f\u9053\u5e73\u53f0\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u652f\u9053\u91c7\u7528\"\u4e1a\u52a1\u4eba\u5458\u4e3b\u5bfc+IT\u652f\u6301\"\u6a21\u5f0f\uff0c90%\u529f\u80fd\u901a\u8fc7\u53ef\u89c6\u5316\u914d\u7f6e\u5b8c\u6210\u3002\u6211\u4eec\u63d0\u4f9b200+\u884c\u4e1a\u6a21\u677f\u548c1\u5bf91\u5b9e\u65bd\u6307\u5bfc\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2%E3%80%81%E7%B3%BB%E7%BB%9F%E4%B8%8A%E7%BA%BF%E9%9C%80%E8%A6%81%E5%A4%9A%E9%95%BF%E6%97%B6%E9%97%B4%EF%BC%9F\"><\/span>2\u3001\u7cfb\u7edf\u4e0a\u7ebf\u9700\u8981\u591a\u957f\u65f6\u95f4\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6807\u51c6\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\u901a\u5e382-4\u5468\uff1a<\/p>\n<ul>\n<li>\u7b2c1\u5468\uff1a\u9700\u6c42\u786e\u8ba4+\u539f\u578b\u8bbe\u8ba1<\/li>\n<li>\u7b2c2\u5468\uff1a\u7cfb\u7edf\u914d\u7f6e+\u6d4b\u8bd5<\/li>\n<li>\u7b2c3\u5468\uff1a\u57f9\u8bad+\u8bd5\u8fd0\u884c<\/li>\n<li>\u7b2c4\u5468\uff1a\u6b63\u5f0f\u4e0a\u7ebf<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3%E3%80%81%E5%A6%82%E4%BD%95%E4%BF%9D%E8%AF%81%E4%B8%8D%E5%90%8C%E9%83%A8%E9%97%A8%E6%95%B0%E6%8D%AE%E4%BA%92%E9%80%9A%EF%BC%9F\"><\/span>3\u3001\u5982\u4f55\u4fdd\u8bc1\u4e0d\u540c\u90e8\u95e8\u6570\u636e\u4e92\u901a\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u652f\u9053\u5e73\u53f0\u901a\u8fc7\u7edf\u4e00\u6570\u636e\u4e2d\u53f0\u5b9e\u73b0\uff1a<\/p>\n<ul>\n<li>\u81ea\u52a8\u540c\u6b65\u57fa\u7840\u6570\u636e\uff08\u5ba2\u6237\/\u4ea7\u54c1\u4fe1\u606f\uff09<\/li>\n<li>\u8de8\u90e8\u95e8\u6d41\u7a0b\u89e6\u53d1\u6570\u636e\u66f4\u65b0<\/li>\n<li>\u6743\u9650\u7ba1\u63a7\u786e\u4fdd\u6570\u636e\u5b89\u5168<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f\u652f\u9053\u5e73\u53f0\u63d0\u4f9b5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\uff0c\u4ece\u9700\u6c42\u5206\u6790\u5230\u7cfb\u7edf\u843d\u5730\uff0c\u901a\u8fc7\u65e0\u4ee3\u7801\u62d6\u62c9\u62fd\u914d\u7f6e\u5feb\u901f\u6784\u5efa\u6570\u5b57\u5316\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea645%\uff0c\u964d\u4f4e\u5904\u7406\u6210\u672c30%\u3002<\/p>\n","protected":false},"author":1,"featured_media":39627,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"class_list":["post-39628","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-docs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2\" \/>\n<meta property=\"og:description\" content=\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f\u652f\u9053\u5e73\u53f0\u63d0\u4f9b5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\uff0c\u4ece\u9700\u6c42\u5206\u6790\u5230\u7cfb\u7edf\u843d\u5730\uff0c\u901a\u8fc7\u65e0\u4ee3\u7801\u62d6\u62c9\u62fd\u914d\u7f6e\u5feb\u901f\u6784\u5efa\u6570\u5b57\u5316\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea645%\uff0c\u964d\u4f4e\u5904\u7406\u6210\u672c30%\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"\u652f\u9053\u535a\u5ba2\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-24T15:01:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\" \/>\n<meta name=\"author\" content=\"ZhidianTech\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ZhidianTech\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\"},\"author\":{\"name\":\"ZhidianTech\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/b203bf00b1e104b482871755a876d378\"},\"headline\":\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\",\"datePublished\":\"2025-12-24T15:01:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\",\"articleSection\":[\"\u77e5\u8bc6\u767e\u79d1\"],\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\",\"url\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\",\"name\":\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2\",\"isPartOf\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\",\"datePublished\":\"2025-12-24T15:01:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage\",\"url\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\",\"contentUrl\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg\",\"width\":1280,\"height\":720,\"caption\":\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"https:\/\/www.zdsztech.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#website\",\"url\":\"https:\/\/www.zdsztech.com\/blog\/\",\"name\":\"\u652f\u9053\u535a\u5ba2\",\"description\":\"\u4f01\u4e1a\u6570\u5b57\u5316\u4e13\u5bb6\",\"publisher\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.zdsztech.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#organization\",\"name\":\"\u652f\u9053\u535a\u5ba2\",\"url\":\"https:\/\/www.zdsztech.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/09\/\u7ec4-2@1x-1.png\",\"contentUrl\":\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/09\/\u7ec4-2@1x-1.png\",\"width\":131,\"height\":80,\"caption\":\"\u652f\u9053\u535a\u5ba2\"},\"image\":{\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/b203bf00b1e104b482871755a876d378\",\"name\":\"ZhidianTech\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b16f77ba1ee2bc068c6eb1cf49cb15bbd9ac022118f161c3b2b4a3979e5063ec?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b16f77ba1ee2bc068c6eb1cf49cb15bbd9ac022118f161c3b2b4a3979e5063ec?s=96&d=mm&r=g\",\"caption\":\"ZhidianTech\"},\"sameAs\":[\"https:\/\/www.zdsztech.com\"],\"url\":\"https:\/\/www.zdsztech.com\/blog\/author\/zhidiantech\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/","og_locale":"zh_CN","og_type":"article","og_title":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2","og_description":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f\u652f\u9053\u5e73\u53f0\u63d0\u4f9b5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b\uff0c\u4ece\u9700\u6c42\u5206\u6790\u5230\u7cfb\u7edf\u843d\u5730\uff0c\u901a\u8fc7\u65e0\u4ee3\u7801\u62d6\u62c9\u62fd\u914d\u7f6e\u5feb\u901f\u6784\u5efa\u6570\u5b57\u5316\u6295\u8bc9\u7ba1\u7406\u7cfb\u7edf\uff0c\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea645%\uff0c\u964d\u4f4e\u5904\u7406\u6210\u672c30%\u3002","og_url":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/","og_site_name":"\u652f\u9053\u535a\u5ba2","article_published_time":"2025-12-24T15:01:16+00:00","og_image":[{"url":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg","type":"","width":"","height":""}],"author":"ZhidianTech","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"ZhidianTech"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#article","isPartOf":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/"},"author":{"name":"ZhidianTech","@id":"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/b203bf00b1e104b482871755a876d378"},"headline":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b","datePublished":"2025-12-24T15:01:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/"},"wordCount":7,"commentCount":0,"publisher":{"@id":"https:\/\/www.zdsztech.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg","articleSection":["\u77e5\u8bc6\u767e\u79d1"],"inLanguage":"zh-Hans","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/","url":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/","name":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b - \u652f\u9053\u535a\u5ba2","isPartOf":{"@id":"https:\/\/www.zdsztech.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage"},"image":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage"},"thumbnailUrl":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg","datePublished":"2025-12-24T15:01:16+00:00","breadcrumb":{"@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#primaryimage","url":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg","contentUrl":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1766588475-65e2d861773371953528b5c497b74a50.jpeg","width":1280,"height":720,"caption":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b"},{"@type":"BreadcrumbList","@id":"https:\/\/www.zdsztech.com\/blog\/how-to-start-customer-complaint-management-software-5-step-guide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9875","item":"https:\/\/www.zdsztech.com\/blog\/"},{"@type":"ListItem","position":2,"name":"\u5982\u4f55\u5f00\u59cb\u5ba2\u6237\u6295\u8bc9\u7ba1\u7406\u8f6f\u4ef6\uff1f5\u6b65\u5b8c\u6574\u64cd\u4f5c\u6d41\u7a0b"}]},{"@type":"WebSite","@id":"https:\/\/www.zdsztech.com\/blog\/#website","url":"https:\/\/www.zdsztech.com\/blog\/","name":"\u652f\u9053\u535a\u5ba2","description":"\u4f01\u4e1a\u6570\u5b57\u5316\u4e13\u5bb6","publisher":{"@id":"https:\/\/www.zdsztech.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zdsztech.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/www.zdsztech.com\/blog\/#organization","name":"\u652f\u9053\u535a\u5ba2","url":"https:\/\/www.zdsztech.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.zdsztech.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/09\/\u7ec4-2@1x-1.png","contentUrl":"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/09\/\u7ec4-2@1x-1.png","width":131,"height":80,"caption":"\u652f\u9053\u535a\u5ba2"},"image":{"@id":"https:\/\/www.zdsztech.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/b203bf00b1e104b482871755a876d378","name":"ZhidianTech","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/www.zdsztech.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b16f77ba1ee2bc068c6eb1cf49cb15bbd9ac022118f161c3b2b4a3979e5063ec?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b16f77ba1ee2bc068c6eb1cf49cb15bbd9ac022118f161c3b2b4a3979e5063ec?s=96&d=mm&r=g","caption":"ZhidianTech"},"sameAs":["https:\/\/www.zdsztech.com"],"url":"https:\/\/www.zdsztech.com\/blog\/author\/zhidiantech\/"}]}},"views":308,"_links":{"self":[{"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/posts\/39628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/comments?post=39628"}],"version-history":[{"count":0,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/posts\/39628\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/media\/39627"}],"wp:attachment":[{"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/media?parent=39628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/categories?post=39628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zdsztech.com\/blog\/wp-json\/wp\/v2\/tags?post=39628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}