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class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E5%B8%82%E5%9C%BA%E4%B8%BB%E6%B5%81CRM%E7%B3%BB%E7%BB%9F%E6%B7%B1%E5%BA%A6%E8%AF%84%E6%B5%8B%EF%BC%9A%E5%9F%BA%E4%BA%8E%E6%96%B0%E5%9D%90%E6%A0%87%E7%B3%BB%E7%9A%84%E6%A8%AA%E5%90%91%E5%AF%B9%E6%AF%94\"><\/span>\u4e8c\u3001\u5e02\u573a\u4e3b\u6d41CRM\u7cfb\u7edf\u6df1\u5ea6\u8bc4\u6d4b\uff1a\u57fa\u4e8e\u65b0\u5750\u6807\u7cfb\u7684\u6a2a\u5411\u5bf9\u6bd4<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e3a\u4e86\u5c06\u4e0a\u8ff0\u4e94\u5927\u6838\u5fc3\u7ef4\u5ea6\u4ed8\u8bf8\u5b9e\u8df5\uff0c\u6211\u4eec\u9009\u53d6\u4e86\u4e2d\u56fd\u5e02\u573a\u4e0a\u51e0\u6b3e\u5177\u6709\u4ee3\u8868\u6027\u7684\u77e5\u540dCRM\u4ea7\u54c1\uff0c\u5e76\u5f15\u5165\u4e00\u4e2a\u98a0\u8986\u6027\u7684\u65b0\u7269\u79cd\u2014\u2014\u4ee5\u300c\u652f\u9053\u5e73\u53f0\u300d\u4e3a\u4ee3\u8868\u7684<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\u6784\u5efa\u7684CRM\uff0c\u8fdb\u884c\u4e00\u6b21\u4e25\u683c\u7684\u6a2a\u5411\u5bf9\u6bd4\u8bc4\u6d4b\u3002\u8bc4\u6d4b\u7ed3\u679c\u65e8\u5728\u4e3a\u60a8\u7684\u51b3\u7b56\u63d0\u4f9b\u5ba2\u89c2\u3001\u53ef\u91cf\u5316\u7684\u53c2\u8003\u4f9d\u636e\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\"><strong>\u7ef4\u5ea6<\/strong><\/th>\n<th align=\"left\"><strong>\u4ea7\u54c1A (\u77e5\u540dSaaS CRM)<\/strong><\/th>\n<th align=\"left\"><strong>\u4ea7\u54c1B (\u56fd\u9645CRM\u5de8\u5934)<\/strong><\/th>\n<th align=\"left\"><strong>\u4ea7\u54c1C (\u4f20\u7edf\u8f6f\u4ef6\u5382\u5546CRM)<\/strong><\/th>\n<th align=\"left\"><strong>\u652f\u9053\u5e73\u53f0 (\u65e0\u4ee3\u7801\u6784\u5efaCRM)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u6838\u5fc3\u4f18\u52bf<\/strong><\/td>\n<td align=\"left\">\u5f00\u7bb1\u5373\u7528\uff0c\u529f\u80fd\u6a21\u5757\u4e30\u5bcc\uff0c\u5e02\u573a\u8ba4\u77e5\u5ea6\u9ad8<\/td>\n<td align=\"left\">\u54c1\u724c\u5f71\u54cd\u529b\u5f3a\uff0c\u751f\u6001\u7cfb\u7edf\u6210\u719f\uff0c\u529f\u80fd\u6df1\u5ea6\u548c\u5e7f\u5ea6\u9886\u5148<\/td>\n<td align=\"left\">\u8d22\u52a1\u3001ERP\u80cc\u666f\u6df1\u539a\uff0c\u64c5\u957f\u4e1a\u8d22\u4e00\u4f53\u5316<\/td>\n<td align=\"left\">\u6781\u81f4\u7684\u4e2a\u6027\u5316\u4e0e\u6269\u5c55\u6027\uff0c100%\u9002\u914d\u4e1a\u52a1\uff0c\u6210\u672c\u7ed3\u6784\u4f18<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u4e1a\u52a1\u9002\u914d\u80fd\u529b<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2606\u2606\u2606 (\u8f83\u4f4e)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u6781\u9ad8)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><em>\u8bc4\u4f30\u8bf4\u660e<\/em><\/td>\n<td align=\"left\">\u63d0\u4f9b\u4e00\u5b9a\u914d\u7f6e\u9009\u9879\uff0c\u4f46\u6df1\u5ea6\u5b9a\u5236\u53d7\u9650\uff0c\u590d\u6742\u6d41\u7a0b\u96be\u4ee5\u5b8c\u5168\u5339\u914d\u3002<\/td>\n<td align=\"left\">\u529f\u80fd\u5f3a\u5927\u4f46\u7ed3\u6784\u56fa\u5316\uff0c\u5b9a\u5236\u9700\u4f9d\u8d56\u6602\u8d35\u7684\u5b98\u65b9\u6216\u7b2c\u4e09\u65b9\u987e\u95ee\u670d\u52a1\u3002<\/td>\n<td align=\"left\">\u4ea7\u54c1\u903b\u8f91\u504f\u5411\u8d22\u52a1\u548c\u8fdb\u9500\u5b58\uff0c\u9500\u552e\u6d41\u7a0b\u50f5\u5316\uff0c\u96be\u4ee5\u9002\u5e94\u7075\u6d3b\u591a\u53d8\u7684\u9500\u552e\u573a\u666f\u3002<\/td>\n<td align=\"left\">\u901a\u8fc7\u62d6\u62c9\u62fd\u5373\u53ef\u81ea\u5b9a\u4e49\u6240\u6709\u8868\u5355\u3001\u6d41\u7a0b\u548c\u62a5\u8868\uff0c\u80fd\u5b8c\u7f8e\u590d\u523b\u4f01\u4e1a\u72ec\u7279\u7ba1\u7406\u6a21\u5f0f\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6570\u636e\u96c6\u6210\u4e0e\u6269\u5c55\u6027<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2606 (\u8f83\u9ad8)<\/td>\n<td align=\"left\">\u2605\u2605\u2606\u2606\u2606 (\u8f83\u4f4e)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u6781\u9ad8)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><em>\u8bc4\u4f30\u8bf4\u660e<\/em><\/td>\n<td align=\"left\">\u63d0\u4f9b\u6807\u51c6API\u5e02\u573a\uff0c\u4f46\u975e\u6807\u7cfb\u7edf\u5bf9\u63a5\u6210\u672c\u9ad8\uff0c\u6269\u5c55\u65b0\u529f\u80fd\u9700\u8d2d\u4e70\u65b0\u6a21\u5757\u3002<\/td>\n<td align=\"left\">\u5f00\u653e\u5e73\u53f0\u548cAppExchange\u751f\u6001\u5f3a\u5927\uff0c\u4f46\u96c6\u6210\u548c\u5f00\u53d1\u6210\u672c\u6781\u9ad8\uff0c\u6280\u672f\u95e8\u69db\u9ad8\u3002<\/td>\n<td align=\"left\">\u7cfb\u7edf\u67b6\u6784\u76f8\u5bf9\u5c01\u95ed\uff0c\u4e0e\u5176\u4ed6\u7cfb\u7edf\uff08\u7279\u522b\u662f\u65b0\u578bSaaS\uff09\u7684\u96c6\u6210\u80fd\u529b\u8f83\u5f31\u3002<\/td>\n<td align=\"left\">\u5f00\u653e\u6807\u51c6API\uff0c\u53ef\u8f7b\u677e\u8fde\u63a5\u9489\u9489\u3001ERP\u7b49\u4efb\u4f55\u7cfb\u7edf\u3002\u5e73\u53f0\u672c\u8eab\u5373\u53ef\u968f\u9700\u6269\u5c55\u65b0\u5e94\u7528\uff08\u5982ERP\u3001\u9879\u76ee\u7ba1\u7406\uff09\uff0c\u907f\u514d\u5f62\u6210\u65b0\u5b64\u5c9b\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6613\u7528\u6027\u4e0e\u63a8\u5e7f<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2606 (\u8f83\u9ad8)<\/td>\n<td align=\"left\">\u2605\u2605\u2606\u2606\u2606 (\u8f83\u4f4e)<\/td>\n<td align=\"left\">\u2605\u2605\u2606\u2606\u2606 (\u8f83\u4f4e)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u6781\u9ad8)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><em>\u8bc4\u4f30\u8bf4\u660e<\/em><\/td>\n<td align=\"left\">\u754c\u9762\u76f8\u5bf9\u53cb\u597d\uff0c\u79fb\u52a8\u7aef\u4f53\u9a8c\u826f\u597d\uff0c\u7b26\u5408\u901a\u7528SaaS\u4f7f\u7528\u4e60\u60ef\u3002<\/td>\n<td align=\"left\">\u529f\u80fd\u5e9e\u6742\uff0c\u754c\u9762\u590d\u6742\uff0c\u5b66\u4e60\u66f2\u7ebf\u9661\u5ced\uff0c\u5458\u5de5\u4e0a\u624b\u6162\uff0c\u9700\u8981\u5927\u91cf\u57f9\u8bad\u3002<\/td>\n<td align=\"left\">\u754c\u9762\u8bbe\u8ba1\u9648\u65e7\uff0c\u64cd\u4f5c\u903b\u8f91\u4e0d\u7b26\u5408\u73b0\u4ee3\u4e92\u8054\u7f51\u7528\u6237\u4e60\u60ef\uff0c\u63a8\u5e7f\u963b\u529b\u5927\u3002<\/td>\n<td align=\"left\">\u529f\u80fd\u6309\u9700\u642d\u5efa\uff0c\u754c\u9762\u7b80\u6d01\u76f4\u89c2\uff0c\u5b8c\u5168\u8d34\u5408\u5458\u5de5\u73b0\u6709\u5de5\u4f5c\u6d41\uff0c\u5458\u5de5\u53c2\u4e0e\u8bbe\u8ba1\uff0c\u4ece\u6297\u62d2\u5230\u62e5\u62b1\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6210\u672c\u7ed3\u6784 (TCO)<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2606\u2606\u2606\u2606 (\u6781\u9ad8)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u6781\u4f4e)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><em>\u8bc4\u4f30\u8bf4\u660e<\/em><\/td>\n<td align=\"left\">\u521d\u59cb\u8ba2\u9605\u8d39\u770b\u4f3c\u4e0d\u9ad8\uff0c\u4f46\u9ad8\u7ea7\u529f\u80fd\u3001\u7528\u6237\u6570\u589e\u52a0\u3001\u5b9a\u5236\u5f00\u53d1\u8d39\u7528\u6602\u8d35\u3002<\/td>\n<td align=\"left\">\u8bb8\u53ef\u8bc1\u3001\u5b9e\u65bd\u3001\u5b9a\u5236\u3001\u987e\u95ee\u8d39\u7528\u5747\u662f\u5929\u4ef7\uff0cTCO\u6781\u4e3a\u9ad8\u6602\uff0c\u9002\u5408\u9884\u7b97\u5145\u8db3\u7684\u5927\u578b\u8de8\u56fd\u4f01\u4e1a\u3002<\/td>\n<td align=\"left\">\u8f6f\u4ef6\u91c7\u8d2d\u8d39\u7528\u5c1a\u53ef\uff0c\u4f46\u4e8c\u6b21\u5f00\u53d1\u548c\u7ef4\u62a4\u6210\u672c\u4e0d\u83f2\uff0c\u4e14\u7248\u672c\u5347\u7ea7\u56f0\u96be\u3002<\/td>\n<td align=\"left\">\u65e0\u9700\u6602\u8d35\u7684\u5f00\u53d1\u4eba\u5458\uff0cIT\u6216\u4e1a\u52a1\u4eba\u5458\u5373\u53ef\u642d\u5efa\u3002\u5468\u671f\u7f29\u77ed2\u500d\uff0c\u7efc\u5408\u6210\u672c\u964d\u4f4e50-80%\uff0c\u6027\u4ef7\u6bd4\u6781\u9ad8\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u670d\u52a1\u4e0e\u90e8\u7f72<\/strong><\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2606\u2606 (\u4e2d\u7b49)<\/td>\n<td align=\"left\">\u2605\u2605\u2605\u2605\u2605 (\u6781\u9ad8)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><em>\u8bc4\u4f30\u8bf4\u660e<\/em><\/td>\n<td align=\"left\">\u591a\u4e3a\u4ee3\u7406\u5546\u670d\u52a1\uff0c\u8d28\u91cf\u4e0d\u4e00\u3002\u4ec5\u652f\u6301\u516c\u6709\u4e91\u90e8\u7f72\u3002<\/td>\n<td align=\"left\">\u4f9d\u8d56\u751f\u6001\u4f19\u4f34\u670d\u52a1\uff0c\u4ef7\u683c\u9ad8\u6602\u3002\u63d0\u4f9b\u516c\u6709\u4e91\u548c\u79c1\u6709\u5316\u9009\u9879\uff0c\u4f46\u540e\u8005\u4ef7\u683c\u66f4\u9ad8\u3002<\/td>\n<td align=\"left\">\u4ee3\u7406\u5546\u670d\u52a1\u4e3a\u4e3b\u3002\u652f\u6301\u79c1\u6709\u5316\u90e8\u7f72\uff0c\u4f46\u67b6\u6784\u8001\u65e7\u3002<\/td>\n<td align=\"left\">\u539f\u5382\u56e2\u961f\u76f4\u63a5\u670d\u52a1\uff0c\u8d28\u91cf\u6709\u4fdd\u969c\u3002\u540c\u65f6\u652f\u6301\u516c\u6709\u4e91\u548c\u79c1\u6709\u5316\u90e8\u7f72\uff0c\u79c1\u6709\u5316\u8d39\u7528\u8fdc\u4f4e\u4e8e\u540c\u7c7b\u4ea7\u54c1\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u7efc\u5408\u63a8\u8350\u6307\u6570<\/strong><\/td>\n<td align=\"left\"><strong>7\/10<\/strong><\/td>\n<td align=\"left\"><strong>6\/10<\/strong><\/td>\n<td align=\"left\"><strong>5\/10<\/strong><\/td>\n<td align=\"left\"><strong>9.5\/10<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<p><strong>\u5404\u4ea7\u54c1\u9002\u7528\u573a\u666f\u4e0e\u5c40\u9650\u6027\u603b\u7ed3\uff1a<\/strong><\/p>\n<ul>\n<li>\n<p><strong>\u4ea7\u54c1A (\u77e5\u540dSaaS CRM):<\/strong><\/p>\n<ul>\n<li><strong>\u9002\u7528\u573a\u666f:<\/strong> \u4e1a\u52a1\u6d41\u7a0b\u76f8\u5bf9\u6807\u51c6\u5316\u7684\u4e2d\u5c0f\u578b\u4f01\u4e1a\uff0c\u8ffd\u6c42\u5feb\u901f\u4e0a\u7ebf\u548c\u8f83\u4f4e\u7684\u521d\u671f\u6295\u5165\uff0c\u5bf9\u6df1\u5ea6\u4e2a\u6027\u5316\u8981\u6c42\u4e0d\u9ad8\u3002<\/li>\n<li><strong>\u5c40\u9650\u6027:<\/strong> \u5f53\u4f01\u4e1a\u53d1\u5c55\u5230\u4e00\u5b9a\u9636\u6bb5\uff0c\u72ec\u7279\u7684\u7ba1\u7406\u6a21\u5f0f\u548c\u6d41\u7a0b\u65e0\u6cd5\u5728\u7cfb\u7edf\u4e2d\u5b9e\u73b0\u65f6\uff0c\u4f1a\u906d\u9047\u74f6\u9888\uff0c\u9762\u4e34\u66f4\u6362\u7cfb\u7edf\u6216\u652f\u4ed8\u9ad8\u6602\u5b9a\u5236\u8d39\u7684\u56f0\u5883\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>\u4ea7\u54c1B (\u56fd\u9645CRM\u5de8\u5934):<\/strong><\/p>\n<ul>\n<li><strong>\u9002\u7528\u573a\u666f:<\/strong> \u9884\u7b97\u6781\u5176\u5145\u8db3\u3001\u5168\u7403\u5316\u8fd0\u8425\u7684\u5927\u578b\u96c6\u56e2\u4f01\u4e1a\uff0c\u80fd\u591f\u7ec4\u5efa\u5e9e\u5927\u7684\u5185\u90e8IT\u56e2\u961f\u6216\u8058\u8bf7\u6602\u8d35\u987e\u95ee\u8fdb\u884c\u957f\u671f\u5f00\u53d1\u548c\u7ef4\u62a4\u3002<\/li>\n<li><strong>\u5c40\u9650\u6027:<\/strong> \u6781\u9ad8\u7684TCO\u548c\u9661\u5ced\u7684\u5b66\u4e60\u66f2\u7ebf\uff0c\u4f7f\u5176\u5b8c\u5168\u4e0d\u9002\u7528\u4e8e\u7edd\u5927\u591a\u6570\u4e2d\u56fd\u4f01\u4e1a\u3002\u9879\u76ee\u5b9e\u65bd\u5468\u671f\u957f\uff0c\u98ce\u9669\u9ad8\uff0c\u5bb9\u6613\u6210\u4e3a\u201c\u5927\u800c\u65e0\u5f53\u201d\u7684\u6446\u8bbe\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>\u4ea7\u54c1C (\u4f20\u7edf\u8f6f\u4ef6\u5382\u5546CRM):<\/strong><\/p>\n<ul>\n<li><strong>\u9002\u7528\u573a\u666f:<\/strong> \u5bf9\u4e1a\u8d22\u4e00\u4f53\u5316\u6709\u5f3a\u9700\u6c42\uff0c\u4e14\u4f01\u4e1a\u6d41\u7a0b\u975e\u5e38\u4f20\u7edf\u548c\u56fa\u5b9a\u7684\u5236\u9020\u4e1a\u6216\u8d38\u6613\u4f01\u4e1a\u3002<\/li>\n<li><strong>\u5c40\u9650\u6027:<\/strong> \u4ea7\u54c1\u7406\u5ff5\u548c\u6280\u672f\u67b6\u6784\u843d\u540e\uff0c\u65e0\u6cd5\u9002\u5e94\u73b0\u4ee3\u4f01\u4e1a\u5bf9\u7075\u6d3b\u6027\u3001\u79fb\u52a8\u5316\u548c\u7528\u6237\u4f53\u9a8c\u7684\u8981\u6c42\u3002\u7cfb\u7edf\u6269\u5c55\u6027\u5dee\uff0c\u96be\u4ee5\u652f\u6491\u4f01\u4e1a\u672a\u6765\u7684\u6570\u5b57\u5316\u8f6c\u578b\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>\u652f\u9053\u5e73\u53f0 (\u65e0\u4ee3\u7801\u6784\u5efaCRM):<\/strong><\/p>\n<ul>\n<li><strong>\u9002\u7528\u573a\u666f:<\/strong> \u6240\u6709\u5e0c\u671bCRM\u80fd100%\u8d34\u5408\u81ea\u8eab\u72ec\u7279\u4e1a\u52a1\u3001\u8ffd\u6c42\u9ad8\u6027\u4ef7\u6bd4\u3001\u5e76\u5e0c\u671b\u7cfb\u7edf\u80fd\u968f\u4f01\u4e1a\u53d1\u5c55\u800c\u6301\u7eed\u8fed\u4ee3\u6210\u957f\u7684\u6210\u957f\u578b\u548c\u6210\u719f\u578b\u4f01\u4e1a\u3002\u5c24\u5176\u9002\u5408\u90a3\u4e9b\u88ab\u6807\u51c6\u5316CRM\u201c\u4f24\u5bb3\u8fc7\u201d\u7684\u4f01\u4e1a\u3002<\/li>\n<li><strong>\u5c40\u9650\u6027:<\/strong> \u9700\u8981\u4f01\u4e1a\u5185\u90e8\u81f3\u5c11\u6709\u4e00\u540d\u719f\u6089\u4e1a\u52a1\u7684\u8d1f\u8d23\u4eba\u6295\u5165\u65f6\u95f4\u8fdb\u884c\u521d\u671f\u7684\u89c4\u5212\u548c\u642d\u5efa\uff08\u5728\u539f\u5382\u987e\u95ee\u652f\u6301\u4e0b\uff09\u3002\u4f46\u8fd9\u4e0e\u5176\u8bf4\u662f\u5c40\u9650\uff0c\u4e0d\u5982\u8bf4\u662f\u5c06\u7cfb\u7edf\u7684\u4e3b\u52a8\u6743\u548c\u6240\u6709\u6743\u771f\u6b63\u4ea4\u8fd8\u7ed9\u4f01\u4e1a\u7684\u8fc7\u7a0b\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E7%A0%B4%E5%B1%80%E8%80%85%E8%A7%86%E8%A7%92%EF%BC%9A%E5%BD%93%E2%80%9C%E6%97%A0%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0%E2%80%9D%E6%88%90%E4%B8%BACRM%E7%9A%84%E6%96%B0%E8%8C%83%E5%BC%8F\"><\/span>\u4e09\u3001\u7834\u5c40\u8005\u89c6\u89d2\uff1a\u5f53\u201c\u65e0\u4ee3\u7801\u5e73\u53f0\u201d\u6210\u4e3aCRM\u7684\u65b0\u8303\u5f0f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5728\u5bf9\u4f20\u7edfCRM\u7684\u79cd\u79cd\u5c40\u9650\u6027\u8fdb\u884c\u6df1\u5165\u5256\u6790\u540e\uff0c\u6211\u4eec\u5fc5\u987b\u5f15\u5165\u4e00\u4e2a\u98a0\u8986\u6027\u7684\u89c6\u89d2\u2014\u2014\u4f7f\u7528\u65e0\u4ee3\u7801\u5e73\u53f0\u6765\u6784\u5efa\u4f01\u4e1a\u81ea\u5df1\u7684CRM\u7cfb\u7edf\u3002\u8fd9\u4e0d\u4ec5\u662f\u4e00\u79cd\u6280\u672f\u4e0a\u7684\u9769\u65b0\uff0c\u66f4\u662f\u4e00\u79cd\u7ba1\u7406\u601d\u60f3\u4e0a\u7684\u89e3\u653e\uff0c\u5b83\u6b63\u6084\u7136\u6210\u4e3a\u89e3\u51b3CRM\u201c\u6c34\u571f\u4e0d\u670d\u201d\u987d\u75be\u7684\u65b0\u8303\u5f0f\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E4%BB%80%E4%B9%88%E6%98%AF%E6%97%A0%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0%EF%BC%9F%E5%AE%83%E5%A6%82%E4%BD%95%E9%87%8D%E6%9E%84%E4%BC%81%E4%B8%9A%E5%BA%94%E7%94%A8%E5%BC%80%E5%8F%91%E6%A8%A1%E5%BC%8F%EF%BC%9F\"><\/span>1. \u4ec0\u4e48\u662f\u65e0\u4ee3\u7801\u5e73\u53f0\uff1f\u5b83\u5982\u4f55\u91cd\u6784\u4f01\u4e1a\u5e94\u7528\u5f00\u53d1\u6a21\u5f0f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u987e\u540d\u601d\u4e49\uff0c\u662f\u4e00\u79cd\u5141\u8bb8\u7528\u6237\u5728\u4e0d\u7f16\u5199\u4efb\u4f55\u4e00\u884c\u4ee3\u7801\u7684\u60c5\u51b5\u4e0b\uff0c\u901a\u8fc7\u53ef\u89c6\u5316\u754c\u9762\uff0c\u4ee5\u201c\u62d6\u62c9\u62fd\u201d\u7684\u65b9\u5f0f\u6765\u521b\u5efa\u3001\u90e8\u7f72\u548c\u7ba1\u7406\u4f01\u4e1a\u7ea7\u5e94\u7528\u7684\u5de5\u5177\u3002\u60a8\u53ef\u4ee5\u5c06\u5176\u60f3\u8c61\u6210\u4e00\u4e2a\u6570\u5b57\u5316\u7684\u201c\u4e50\u9ad8\u5de5\u5382\u201d\uff1a\u5e73\u53f0\u63d0\u4f9b\u4e86\u5404\u79cd\u6807\u51c6\u5316\u7684\u201c\u7ec4\u4ef6\u201d\uff08\u5982\u6587\u672c\u6846\u3001\u4e0b\u62c9\u83dc\u5355\u3001\u65e5\u671f\u9009\u62e9\u5668\u3001\u5ba1\u6279\u8282\u70b9\u3001\u6570\u636e\u56fe\u8868\u7b49\uff09\uff0c\u800c\u4f01\u4e1a\u4e2d\u7684\u4e1a\u52a1\u4eba\u5458\u6216IT\u4eba\u5458\uff0c\u53ef\u4ee5\u50cf\u62fc\u642d\u4e50\u9ad8\u79ef\u6728\u4e00\u6837\uff0c\u6839\u636e\u81ea\u5df1\u7684\u4e1a\u52a1\u84dd\u56fe\uff0c\u81ea\u7531\u7ec4\u5408\u8fd9\u4e9b\u7ec4\u4ef6\uff0c\u5feb\u901f\u642d\u5efa\u51fa\u5b8c\u5168\u7b26\u5408\u9700\u6c42\u7684\u8f6f\u4ef6\u5e94\u7528\u3002<\/p>\n<p>\u8fd9\u79cd\u6a21\u5f0f\u4ece\u6839\u672c\u4e0a\u91cd\u6784\u4e86\u4f20\u7edf\u7684\u8f6f\u4ef6\u5f00\u53d1\u6d41\u7a0b\u3002\u8fc7\u53bb\uff0c\u4e00\u4e2a\u9700\u6c42\u7684\u5b9e\u73b0\u9700\u8981\u7ecf\u5386\u4e1a\u52a1\u90e8\u95e8\u63d0\u9700\u6c42\u3001\u4ea7\u54c1\u7ecf\u7406\u753b\u539f\u578b\u3001UI\u8bbe\u8ba1\u5e08\u51fa\u56fe\u3001\u524d\u540e\u7aef\u7a0b\u5e8f\u5458\u5f00\u53d1\u3001\u6d4b\u8bd5\u4eba\u5458\u9a8c\u8bc1\u7b49\u6f2b\u957f\u73af\u8282\uff0c\u5468\u671f\u52a8\u8f84\u6570\u6708\u3002\u800c\u73b0\u5728\uff0c\u501f\u52a9\u50cf<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5de5\u5177\uff0c\u719f\u6089\u4e1a\u52a1\u7684\u7ba1\u7406\u8005\u81ea\u5df1\u5c31\u80fd\u5c06\u7ba1\u7406\u601d\u60f3\u76f4\u63a5\u8f6c\u5316\u4e3a\u53ef\u6267\u884c\u7684\u7cfb\u7edf\uff0c\u5f00\u53d1\u5468\u671f\u53ef\u4ee5\u4ece\u201c\u6708\u201d\u7f29\u77ed\u5230\u201c\u5929\u201d\uff0c\u6781\u5927\u5730\u63d0\u5347\u4e86\u4f01\u4e1a\u5bf9\u5e02\u573a\u53d8\u5316\u7684\u54cd\u5e94\u901f\u5ea6\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E4%B8%BA%E4%BB%80%E4%B9%88%E8%AF%B4%E6%97%A0%E4%BB%A3%E7%A0%81%E6%98%AF%E8%A7%A3%E5%86%B3CRM%E2%80%9C%E6%B0%B4%E5%9C%9F%E4%B8%8D%E6%9C%8D%E2%80%9D%E7%9A%84%E6%9C%80%E4%BD%B3%E8%B7%AF%E5%BE%84%EF%BC%9F\"><\/span>2. \u4e3a\u4ec0\u4e48\u8bf4\u65e0\u4ee3\u7801\u662f\u89e3\u51b3CRM\u201c\u6c34\u571f\u4e0d\u670d\u201d\u7684\u6700\u4f73\u8def\u5f84\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4f20\u7edfCRM\u7684\u6839\u672c\u75db\u70b9\u5728\u4e8e\u201c\u6807\u51c6\u5316\u201d\u4e0e\u4f01\u4e1a\u201c\u4e2a\u6027\u5316\u201d\u4e4b\u95f4\u7684\u5929\u7136\u77db\u76fe\u3002\u800c\u65e0\u4ee3\u7801\u5e73\u53f0\u6070\u6070\u662f\u4ece\u5e95\u5c42\u903b\u8f91\u4e0a\u89e3\u51b3\u4e86\u8fd9\u4e00\u77db\u76fe\uff0c\u4f7f\u5176\u6210\u4e3a\u6784\u5efa\u7406\u60f3CRM\u7684\u6700\u4f73\u8def\u5f84\uff1a<\/p>\n<ul>\n<li>\n<p><strong>\u4ece\u6839\u672c\u4e0a\u89e3\u51b3\u201c\u4e1a\u52a1\u9002\u914d\u201d\u96be\u9898<\/strong>\uff1a\u6807\u51c6\u5316CRM\u8bd5\u56fe\u7528\u4e00\u5957\u56fa\u5b9a\u7684\u6a21\u5177\u53bb\u5957\u6240\u6709\u4f01\u4e1a\uff0c\u7ed3\u679c\u5fc5\u7136\u662f\u5904\u5904\u63a3\u8098\u3002\u800c\u65e0\u4ee3\u7801\u5e73\u53f0\u63d0\u4f9b\u7684\u662f\u4e00\u5957\u201c\u4e07\u80fd\u6a21\u5177\u201d\uff0c\u4f01\u4e1a\u53ef\u4ee5100%\u6309\u7167\u81ea\u5df1\u7684\u610f\u613f\u53bb\u5851\u9020CRM\u7684\u6bcf\u4e00\u4e2a\u7ec6\u8282\u3002\u65e0\u8bba\u662f\u72ec\u7279\u7684\u5ba2\u6237\u5206\u7ea7\u6a21\u578b\u3001\u975e\u7ebf\u6027\u7684\u9500\u552e\u9636\u6bb5\uff0c\u8fd8\u662f\u590d\u6742\u7684\u63d0\u6210\u8ba1\u7b97\u89c4\u5219\uff0c\u90fd\u53ef\u4ee5\u901a\u8fc7\u53ef\u89c6\u5316\u7684\u914d\u7f6e\u5b8c\u7f8e\u5b9e\u73b0\u3002\u7cfb\u7edf\u4e0d\u518d\u662f\u7ea6\u675f\uff0c\u800c\u662f\u4f01\u4e1a\u72ec\u7279\u7ba1\u7406\u6a21\u5f0f\u7684\u7cbe\u51c6\u6570\u5b57\u5316\u8f7d\u4f53\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u8d4b\u4e88\u7cfb\u7edf\u201c\u6301\u7eed\u8fdb\u5316\u201d\u7684\u751f\u547d\u529b<\/strong>\uff1a\u5e02\u573a\u5728\u53d8\uff0c\u5ba2\u6237\u5728\u53d8\uff0c\u4f01\u4e1a\u7684\u6218\u7565\u548c\u6d41\u7a0b\u4e5f\u5fc5\u987b\u968f\u4e4b\u8c03\u6574\u3002\u4f20\u7edfCRM\u7684\u6bcf\u4e00\u6b21\u8c03\u6574\u90fd\u610f\u5473\u7740\u9ad8\u6602\u7684\u4e8c\u6b21\u5f00\u53d1\u6210\u672c\u548c\u6f2b\u957f\u7684\u7b49\u5f85\u3002\u800c\u57fa\u4e8e\u65e0\u4ee3\u7801\u5e73\u53f0\u6784\u5efa\u7684CRM\uff0c\u5177\u6709\u65e0\u4e0e\u4f26\u6bd4\u7684\u6269\u5c55\u6f5c\u529b\u3002\u4eca\u5929\u4f60\u9700\u8981\u8c03\u6574\u9500\u552e\u6f0f\u6597\uff0c\u660e\u5929\u5e0c\u671b\u589e\u52a0\u4e00\u4e2a\u552e\u540e\u670d\u52a1\u6a21\u5757\uff0c\u540e\u5929\u60f3\u8981\u96c6\u6210\u4e00\u4e2a\u65b0\u7684\u8425\u9500\u5de5\u5177\u2026\u2026\u8fd9\u4e9b\u90fd\u53ef\u4ee5\u5728\u5e73\u53f0\u4e0a\u5feb\u901f\u8fed\u4ee3\u5b8c\u6210\uff0c\u65e0\u9700\u66f4\u6362\u7cfb\u7edf\uff0c\u65e0\u9700\u62c5\u5fc3\u6570\u636e\u8fc1\u79fb\u3002\u7cfb\u7edf\u5c31\u50cf\u4e00\u4e2a\u6709\u673a\u4f53\uff0c\u80fd\u591f\u4e0e\u4f01\u4e1a\u4e00\u540c\u6210\u957f\uff0c\u6301\u7eed\u4f18\u5316\uff0c\u771f\u6b63\u6210\u4e3a\u652f\u6491\u4f01\u4e1a\u672a\u6765\u5341\u5e74\u53d1\u5c55\u7684\u6570\u5b57\u5e95\u5ea7\u3002<\/p>\n<\/li>\n<\/ul>\n<p>\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4f8b\uff0c\u5b83\u4e0d\u4ec5\u63d0\u4f9b\u4e86\u6784\u5efaCRM\u6240\u9700\u7684\u4e00\u5207\u80fd\u529b\uff0c\u66f4\u80fd\u5c06CRM\u4e0eERP\u3001\u9879\u76ee\u7ba1\u7406\u3001OA\u7b49\u5e94\u7528\u65e0\u7f1d\u878d\u5408\u5728\u540c\u4e00\u4e2a\u5e73\u53f0\u4e0a\uff0c\u5f7b\u5e95\u6253\u7834\u6570\u636e\u5b64\u5c9b\uff0c\u5b9e\u73b0\u771f\u6b63\u7684\u4e00\u4f53\u5316\u8fd0\u8425\u3002\u8fd9\u6b63\u662f\u4f20\u7edfCRM\u5382\u5546\u96be\u4ee5\u4f01\u53ca\u7684\u5168\u65b0\u8303\u5f0f\u3002<\/p>\n<h2><span 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href=\"https:\/\/user.zdsztech.com\/toWorkbench?index=2\">\u514d\u8d39\u8bd5\u7528\uff0c\u5728\u7ebf\u76f4\u63a5\u8bd5\u7528<\/a>\u3011<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8ECRM%E9%80%89%E5%9E%8B%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98_FAQ\"><\/span>\u5173\u4e8eCRM\u9009\u578b\u7684\u5e38\u89c1\u95ee\u9898 (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E4%B8%AD%E5%B0%8F%E4%BC%81%E4%B8%9A%E5%92%8C%E5%A4%A7%E5%9E%8B%E4%BC%81%E4%B8%9A%E5%9C%A8CRM%E9%80%89%E5%9E%8B%E4%B8%8A%E6%9C%89%E4%BB%80%E4%B9%88%E4%B8%8D%E5%90%8C%E4%BE%A7%E9%87%8D%E7%82%B9%EF%BC%9F\"><\/span>1. \u4e2d\u5c0f\u4f01\u4e1a\u548c\u5927\u578b\u4f01\u4e1a\u5728CRM\u9009\u578b\u4e0a\u6709\u4ec0\u4e48\u4e0d\u540c\u4fa7\u91cd\u70b9\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4e2d\u5c0f\u4f01\u4e1a\u901a\u5e38\u66f4\u770b\u91cd\u6210\u672c\u6548\u76ca\u3001\u5feb\u901f\u4e0a\u7ebf\u548c\u6613\u7528\u6027\uff0c\u5e0c\u671b\u7cfb\u7edf\u80fd\u5feb\u901f\u89e3\u51b3\u6838\u5fc3\u7684\u9500\u552e\u7ba1\u7406\u95ee\u9898\u3002\u5927\u578b\u4f01\u4e1a\u5219\u66f4\u5173\u6ce8\u7cfb\u7edf\u7684\u6269\u5c55\u6027\u3001\u96c6\u6210\u80fd\u529b\u3001\u6570\u636e\u5b89\u5168\u6027\u548c\u5bf9\u590d\u6742\u7ec4\u7ec7\u67b6\u6784\u7684\u652f\u6301\u80fd\u529b\u3002\u4f46\u65e0\u8bba\u89c4\u6a21\u5927\u5c0f\uff0c\u201c\u4e1a\u52a1\u9002\u914d\u6027\u201d\u90fd\u662f\u5171\u540c\u7684\u5173\u952e\u75db\u70b9\u3002\u4e2d\u5c0f\u4f01\u4e1a\u9700\u8981\u7075\u6d3b\u6027\u4ee5\u5feb\u901f\u54cd\u5e94\u5e02\u573a\uff0c\u5927\u578b\u4f01\u4e1a\u9700\u8981\u6df1\u5ea6\u5b9a\u5236\u4ee5\u5339\u914d\u5176\u6210\u719f\u590d\u6742\u7684\u6d41\u7a0b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_CRM%E7%B3%BB%E7%BB%9F%E5%AE%9E%E6%96%BD%E5%A4%B1%E8%B4%A5%E7%9A%84%E5%B8%B8%E8%A7%81%E5%8E%9F%E5%9B%A0%E6%9C%89%E5%93%AA%E4%BA%9B%EF%BC%9F%E5%A6%82%E4%BD%95%E8%A7%84%E9%81%BF%EF%BC%9F\"><\/span>2. CRM\u7cfb\u7edf\u5b9e\u65bd\u5931\u8d25\u7684\u5e38\u89c1\u539f\u56e0\u6709\u54ea\u4e9b\uff1f\u5982\u4f55\u89c4\u907f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5e38\u89c1\u539f\u56e0\u5305\u62ec\uff1a\u2460\u9009\u578b\u8131\u79bb\u4e1a\u52a1\u5b9e\u9645\uff0c\u7cfb\u7edf\u4e0e\u6d41\u7a0b\u4e25\u91cd\u4e0d\u7b26\uff1b\u2461\u5458\u5de5\u62b5\u89e6\uff0c\u4e0d\u613f\u4f7f\u7528\uff1b\u2462\u7f3a\u4e4f\u9ad8\u5c42\u9886\u5bfc\u7684\u6301\u7eed\u652f\u6301\u548c\u63a8\u52a8\uff1b\u2463\u6570\u636e\u8fc1\u79fb\u548c\u521d\u671f\u5f55\u5165\u5de5\u4f5c\u91cf\u5de8\u5927\uff0c\u5bfc\u81f4\u9879\u76ee\u505c\u6ede\uff1b\u2464\u540e\u7eed\u5b9a\u5236\u548c\u7ef4\u62a4\u6210\u672c\u8fc7\u9ad8\uff0c\u96be\u4ee5\u4e3a\u7ee7\u3002\u89c4\u907f\u7684\u5173\u952e\u5728\u4e8e\uff1a\u9009\u578b\u65f6\u8ba9\u6700\u7ec8\u7528\u6237\u6df1\u5ea6\u53c2\u4e0e\uff0c\u4f18\u5148\u9009\u62e9\u201c\u4e1a\u52a1\u9002\u914d\u6027\u201d\u548c\u201c\u6613\u7528\u6027\u201d\u9ad8\u7684\u7cfb\u7edf\uff0c\u5e76\u91c7\u7528\u5982\u65e0\u4ee3\u7801\u5e73\u53f0\u8fd9\u6837\u80fd\u5feb\u901f\u8fed\u4ee3\u3001\u4f4e\u6210\u672c\u8c03\u6574\u7684\u5de5\u5177\uff0c\u5206\u9636\u6bb5\u5b9e\u65bd\uff0c\u5c0f\u6b65\u5feb\u8dd1\u3002<\/p>\n<h3><span 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