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id=\"%E7%AC%AC%E4%B8%89%E6%8B%9B%EF%BC%9A%E5%BB%BA%E7%AB%8B%E5%88%86%E7%BA%A7%E6%9C%8D%E5%8A%A1%E4%BD%93%E7%B3%BB%EF%BC%8C%E5%AE%9E%E7%8E%B0%E8%B5%84%E6%BA%90%E7%B2%BE%E5%87%86%E6%8A%95%E6%94%BE\"><\/span>\u7b2c\u4e09\u62db\uff1a\u5efa\u7acb\u5206\u7ea7\u670d\u52a1\u4f53\u7cfb\uff0c\u5b9e\u73b0\u8d44\u6e90\u7cbe\u51c6\u6295\u653e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u201c\u6240\u6709\u5ba2\u6237\u90fd\u540c\u7b49\u91cd\u8981\u201d\u5728\u60c5\u611f\u4e0a\u662f\u6b63\u786e\u7684\uff0c\u4f46\u5728\u5546\u4e1a\u6218\u7565\u4e0a\u5374\u662f\u4f4e\u6548\u7684\u3002\u4f01\u4e1a\u7684\u670d\u52a1\u8d44\u6e90\u2014\u2014\u65e0\u8bba\u662f\u65f6\u95f4\u3001\u4eba\u529b\u8fd8\u662f\u9884\u7b97\u2014\u2014\u90fd\u662f\u6709\u9650\u7684\u3002\u5c06\u6709\u9650\u7684\u8d44\u6e90\u5e73\u5747\u5206\u914d\u7ed9\u6240\u6709\u5ba2\u6237\uff0c\u6700\u7ec8\u7ed3\u679c\u5f80\u5f80\u662f\u9ad8\u4ef7\u503c\u5ba2\u6237\u6ca1\u6709\u5f97\u5230\u5e94\u6709\u7684\u91cd\u89c6\uff0c\u800c\u4f4e\u4ef7\u503c\u5ba2\u6237\u5360\u7528\u4e86\u8fc7\u591a\u7684\u8d44\u6e90\uff0c\u5bfc\u81f4\u6574\u4f53\u6295\u5165\u4ea7\u51fa\u6bd4\uff08ROI\uff09\u4f4e\u4e0b\u3002\u56e0\u6b64\uff0c\u4ece\u6218\u7565\u9ad8\u5ea6\u5bf9\u5ba2\u6237\u8fdb\u884c\u79d1\u5b66\u7684\u5206\u5c42\u5206\u7ea7\uff0c\u5e76\u5339\u914d\u5dee\u5f02\u5316\u7684\u670d\u52a1\u7b56\u7565\uff0c\u662f\u5b9e\u73b0\u8d44\u6e90\u7cbe\u51c6\u6295\u653e\u3001\u6548\u76ca\u6700\u5927\u5316\u7684\u6838\u5fc3\u4e3e\u63aa\u3002<\/p>\n<p>\u4e00\u4e2a\u7ecf\u5178\u4e14\u6709\u6548\u7684\u5ba2\u6237\u5206\u7ea7\u6a21\u578b\u662fRFM\u6a21\u578b\uff0c\u5373\u6839\u636e\u5ba2\u6237\u7684<strong>\u6700\u8fd1\u4e00\u6b21\u6d88\u8d39\u65f6\u95f4\uff08Recency\uff09<\/strong>\u3001**\u6d88\u8d39\u9891\u7387\uff08Frequency\uff09<strong>\u548c<\/strong>\u6d88\u8d39\u91d1\u989d\uff08Monetary\uff09**\u4e09\u4e2a\u7ef4\u5ea6\u8fdb\u884c\u7efc\u5408\u8bc4\u5206\u3002\u9664\u6b64\u4e4b\u5916\uff0c\u5728\u4fdd\u9669\u884c\u4e1a\u8fd8\u53ef\u4ee5\u5f15\u5165\u5ba2\u6237\u7684\u6f5c\u5728\u4ef7\u503c\u3001\u5fe0\u8bda\u5ea6\u3001\u8f6c\u4ecb\u7ecd\u610f\u613f\u7b49\u7ef4\u5ea6\uff0c\u6784\u5efa\u66f4\u8d34\u5408\u4e1a\u52a1\u7684\u4ef7\u503c\u91d1\u5b57\u5854\u3002\u4f8b\u5982\uff0c\u53ef\u4ee5\u5c06\u5ba2\u6237\u5212\u5206\u4e3a\uff1a\u9ad8\u4ef7\u503c\u6838\u5fc3\u5ba2\u6237\u3001\u6709\u6f5c\u529b\u589e\u957f\u5ba2\u6237\u3001\u4e00\u822c\u7ef4\u6301\u5ba2\u6237\u548c\u4f4e\u4ef7\u503c\u4f11\u7720\u5ba2\u6237\u3002<\/p>\n<p>\u9488\u5bf9\u4e0d\u540c\u7b49\u7ea7\u7684\u5ba2\u6237\uff0c\u5e94\u5236\u5b9a\u660e\u786e\u4e14\u5dee\u5f02\u5316\u7684\u670d\u52a1\u6807\u51c6\u3002\u5bf9\u4e8e\u9ad8\u4ef7\u503c\u6838\u5fc3\u5ba2\u6237\uff0c\u5e94\u7531\u8d44\u6df1\u987e\u95ee\u63d0\u4f9b\u4e00\u5bf9\u4e00\u7684\u4e13\u5c5e\u670d\u52a1\uff0c\u5b9a\u671f\u8fdb\u884c\u6df1\u5ea6\u9700\u6c42\u68c0\u89c6\uff0c\u5e76\u63d0\u4f9b\u589e\u503c\u670d\u52a1\uff1b\u5bf9\u4e8e\u589e\u957f\u5ba2\u6237\uff0c\u5219\u901a\u8fc7\u6807\u51c6\u5316\u7684\u5b9a\u671f\u8ddf\u8fdb\u548c\u81ea\u52a8\u5316\u5173\u6000\uff0c\u79ef\u6781\u6316\u6398\u4ea4\u53c9\u9500\u552e\u548c\u5411\u4e0a\u9500\u552e\u7684\u673a\u4f1a\uff1b\u5bf9\u4e8e\u4e00\u822c\u5ba2\u6237\uff0c\u4e3b\u8981\u4f9d\u8d56\u7cfb\u7edf\u81ea\u52a8\u5316\u89e6\u8fbe\u7ef4\u6301\u5173\u7cfb\uff1b\u800c\u5bf9\u4e8e\u4f11\u7720\u5ba2\u6237\uff0c\u5219\u53ef\u4ee5\u5c1d\u8bd5\u901a\u8fc7\u7279\u5b9a\u7684\u8425\u9500\u6d3b\u52a8\u8fdb\u884c\u6fc0\u6d3b\u3002\u8fd9\u79cd\u7b56\u7565\u786e\u4fdd\u4e86\u6700\u4f18\u8d28\u7684\u8d44\u6e90\u80fd\u591f\u7cbe\u51c6\u5730\u503e\u659c\u7ed9\u80fd\u5e26\u6765\u6700\u5927\u56de\u62a5\u7684\u5ba2\u6237\u7fa4\u4f53\uff0c\u4ece\u800c\u9a71\u52a8\u4e1a\u52a1\u6301\u7eed\u5065\u5eb7\u589e\u957f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E7%AC%AC%E5%9B%9B%E6%8B%9B%EF%BC%9A%E6%95%B0%E6%8D%AE%E9%A9%B1%E5%8A%A8%E5%86%B3%E7%AD%96%EF%BC%8C%E8%AE%A9%E6%AF%8F%E4%B8%80%E6%AC%A1%E8%B7%9F%E8%BF%9B%E9%83%BD%E6%9C%89%E7%9A%84%E6%94%BE%E7%9F%A2\"><\/span>\u7b2c\u56db\u62db\uff1a\u6570\u636e\u9a71\u52a8\u51b3\u7b56\uff0c\u8ba9\u6bcf\u4e00\u6b21\u8ddf\u8fdb\u90fd\u6709\u7684\u653e\u77e2<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5728\u73b0\u4ee3\u5546\u4e1a\u7ade\u4e89\u4e2d\uff0c\u76f4\u89c9\u548c\u7ecf\u9a8c\u56fa\u7136\u91cd\u8981\uff0c\u4f46\u7f3a\u4e4f\u6570\u636e\u652f\u6491\u7684\u7ba1\u7406\u51b3\u7b56\u65e0\u5f02\u4e8e\u201c\u76f2\u4eba\u6478\u8c61\u201d\u3002\u6570\u636e\u5206\u6790\u662f\u73b0\u4ee3\u4fdd\u9669\u5ba2\u6237\u7ba1\u7406\u7684\u4e2d\u67a2\u795e\u7ecf\u7cfb\u7edf\uff0c\u5b83\u80fd\u5c06\u6a21\u7cca\u7684\u4e1a\u52a1\u72b6\u6001\u8f6c\u5316\u4e3a\u6e05\u6670\u3001\u53ef\u91cf\u5316\u7684\u6d1e\u5bdf\uff0c\u8ba9\u6bcf\u4e00\u6b21\u8ddf\u8fdb\u3001\u6bcf\u4e00\u6b21\u51b3\u7b56\u90fd\u6709\u7684\u653e\u77e2\u3002\u7ba1\u7406\u8005\u9700\u8981\u6446\u8131\u4f9d\u8d56\u4e8e\u201c\u611f\u89c9\u201d\u548c\u96f6\u6563\u6c47\u62a5\u7684\u7ba1\u7406\u6a21\u5f0f\uff0c\u8f6c\u5411\u4ee5\u6570\u636e\u770b\u677f\u4e3a\u6838\u5fc3\u7684\u6570\u5b57\u5316\u9a7e\u9a76\u8231\u3002<\/p>\n<p>\u901a\u8fc7\u6570\u636e\u770b\u677f\uff0c\u7ba1\u7406\u8005\u53ef\u4ee5\u5b9e\u65f6\u76d1\u63a7\u6574\u4e2a\u5ba2\u6237\u7ba1\u7406\u6d41\u7a0b\u4e2d\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\u3002\u4f8b\u5982\uff0c\u56e2\u961f\u7684\u65e5\u5747\u5ba2\u6237\u62dc\u8bbf\u91cf\u662f\u5426\u8fbe\u6807\uff1f\u672c\u6708\u7684\u7eed\u4fdd\u6210\u529f\u7387\u4e0e\u4e0a\u6708\u76f8\u6bd4\u6709\u4f55\u53d8\u5316\uff1f\u65b0\u7b7e\u5355\u7684\u5e73\u5747\u8f6c\u5316\u5468\u671f\u662f\u591a\u957f\uff1f\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u7814\u7684\u6700\u65b0\u53cd\u9988\u5982\u4f55\uff1f\u8fd9\u4e9b\u5b9e\u65f6\u3001\u52a8\u6001\u7684\u6570\u636e\u80fd\u591f\u5e2e\u52a9\u7ba1\u7406\u8005\u7b2c\u4e00\u65f6\u95f4\u53d1\u73b0\u4e1a\u52a1\u74f6\u9888\u548c\u6f5c\u5728\u98ce\u9669\u3002\u5f53\u53d1\u73b0\u67d0\u4e2a\u4e1a\u52a1\u5458\u7684\u7eed\u4fdd\u7387\u6301\u7eed\u8d70\u4f4e\u65f6\uff0c\u53ef\u4ee5\u53ca\u65f6\u4ecb\u5165\uff0c\u5206\u6790\u5176\u8ddf\u8fdb\u8bb0\u5f55\uff0c\u627e\u51fa\u95ee\u9898\u6240\u5728\u5e76\u63d0\u4f9b\u9488\u5bf9\u6027\u8f85\u5bfc\u3002\u5f53\u770b\u5230\u67d0\u4e2a\u9669\u79cd\u7684\u8f6c\u5316\u7387\u8fdc\u9ad8\u4e8e\u5176\u4ed6\u4ea7\u54c1\u65f6\uff0c\u53ef\u4ee5\u6df1\u6316\u5176\u6210\u529f\u539f\u56e0\uff0c\u5e76\u5feb\u901f\u590d\u5236\u6210\u529f\u7ecf\u9a8c\u3002\u6570\u636e\u6d1e\u5bdf\u4e0d\u4ec5\u80fd\u7528\u4e8e\u8bc4\u4f30\u56e2\u961f\u548c\u4e2a\u4eba\u7ee9\u6548\uff0c\u66f4\u80fd\u4e3a\u4f18\u5316\u9500\u552e\u7b56\u7565\u3001\u8c03\u6574\u8d44\u6e90\u5206\u914d\u3001\u9884\u6d4b\u672a\u6765\u4e1a\u52a1\u8d70\u5411\u63d0\u4f9b\u575a\u5b9e\u7684\u4f9d\u636e\uff0c\u8ba9\u7ba1\u7406\u51b3\u7b56\u4ece\u201c\u62cd\u8111\u888b\u201d\u5347\u7ea7\u4e3a\u201c\u770b\u6570\u636e\u201d\u3002\u4ee5\u4e0b\u662f\u4fdd\u9669\u5ba2\u6237\u7ba1\u7406\u4e2d\u5e94\u91cd\u70b9\u76d1\u63a7\u7684\u6838\u5fc3\u6307\u6807\uff1a<\/p>\n<ul>\n<li><strong>\u8fc7\u7a0b\u7ba1\u7406\u6307\u6807\uff1a<\/strong> 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title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\u6784\u5efa\u9ad8\u5ea6\u4e2a\u6027\u5316\u3001\u53ef\u6269\u5c55\u7684\u4f01\u4e1a\u4e13\u5c5eCRM\u7cfb\u7edf\u3002\u65e0\u4ee3\u7801\u5e73\u53f0\u8d4b\u4e88\u4e86\u4e1a\u52a1\u4eba\u5458\u201c\u5f00\u53d1\u8005\u201d\u7684\u80fd\u529b\uff0c\u8ba9\u4ed6\u4eec\u65e0\u9700\u7f16\u5199\u4e00\u884c\u4ee3\u7801\uff0c\u5373\u53ef\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\uff0c\u50cf\u642d\u5efa\u79ef\u6728\u4e00\u6837\u6784\u5efa\u51fa\u5b8c\u5168\u7b26\u5408\u81ea\u8eab\u4e1a\u52a1\u6d41\u7a0b\u7684\u7ba1\u7406\u5e94\u7528\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u50cf**\u300c\u652f\u9053\u5e73\u53f0\u300d**\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5e94\u7528\u642d\u5efa\u5e73\u53f0\uff0c\u5176\u6838\u5fc3\u80fd\u529b\u4e0e\u4fdd\u9669\u5ba2\u6237\u7ba1\u7406\u7684\u4e94\u5927\u7b56\u7565\u5b8c\u7f8e\u5951\u5408\u3002<\/p>\n<ul>\n<li><strong>\u8868\u5355\u5f15\u64ce\uff1a<\/strong> 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title=\"\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf\">\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf<\/a><\/span>\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u975e\u5e38\u6709\u5fc5\u8981\u3002\u8fd9\u662f\u4e00\u79cd\u5e38\u89c1\u7684\u8bef\u533a\uff0c\u8ba4\u4e3a\u53ea\u6709\u5927\u578b\u56e2\u961f\u624d\u9700\u8981CRM\u7cfb\u7edf\u3002\u6070\u6070\u76f8\u53cd\uff0c\u5bf9\u4e8e\u5c0f\u56e2\u961f\u800c\u8a00\uff0c\u6bcf\u4e00\u4f4d\u6210\u5458\u7684\u6548\u7387\u90fd\u81f3\u5173\u91cd\u8981\u3002\u4e13\u4e1a\u7684\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf\u80fd\u5e2e\u52a9\u5c0f\u56e2\u961f\uff1a<\/p>\n<ul>\n<li><strong>\u5efa\u7acb\u6807\u51c6\u6d41\u7a0b\uff1a<\/strong> \u4ece\u4e00\u5f00\u59cb\u5c31\u517b\u6210\u89c4\u8303\u8bb0\u5f55\u5ba2\u6237\u4fe1\u606f\u3001\u8ddf\u8fdb\u8fc7\u7a0b\u7684\u4e60\u60ef\uff0c\u907f\u514d\u56e0\u4eba\u5458\u6d41\u52a8\u9020\u6210\u5ba2\u6237\u8d44\u6e90\u6d41\u5931\u3002<\/li>\n<li><strong>\u63d0\u5347\u4eba\u5747\u6548\u80fd\uff1a<\/strong> 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id=\"2_%E4%BD%BF%E7%94%A8%E6%97%A0%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0%E6%90%AD%E5%BB%BACRM%E7%B3%BB%E7%BB%9F%EF%BC%8C%E5%AF%B9%E6%8A%80%E6%9C%AF%E4%BA%BA%E5%91%98%E7%9A%84%E8%A6%81%E6%B1%82%E9%AB%98%E5%90%97%EF%BC%9F\"><\/span>2. \u4f7f\u7528\u65e0\u4ee3\u7801\u5e73\u53f0\u642d\u5efaCRM\u7cfb\u7edf\uff0c\u5bf9\u6280\u672f\u4eba\u5458\u7684\u8981\u6c42\u9ad8\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u6c42\u975e\u5e38\u4f4e\u3002\u8fd9\u6b63\u662f\u65e0\u4ee3\u7801\u5e73\u53f0\u7684\u6838\u5fc3\u4f18\u52bf\u3002\u4e0e\u4f20\u7edf\u8f6f\u4ef6\u5f00\u53d1\u9700\u8981\u4e13\u4e1a\u7684\u7a0b\u5e8f\u5458\u3001\u4ea7\u54c1\u7ecf\u7406\u3001\u6d4b\u8bd5\u5de5\u7a0b\u5e08\u4e0d\u540c\uff0c\u4f7f\u7528\u50cf\u300c\u652f\u9053\u5e73\u53f0\u300d\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u4e3b\u8981\u64cd\u4f5c\u8005\u662f\u61c2\u4e1a\u52a1\u7684\u7ba1\u7406\u8005\u6216\u6838\u5fc3\u5458\u5de5\u3002\u5e73\u53f0\u63d0\u4f9b\u4e86\u53ef\u89c6\u5316\u7684\u62d6\u62c9\u62fd\u754c\u9762\uff0c\u7528\u6237\u65e0\u9700\u7f16\u5199\u4efb\u4f55\u4ee3\u7801\uff0c\u53ea\u9700\u901a\u8fc7\u914d\u7f6e\u7684\u65b9\u5f0f\u5c31\u80fd\u521b\u5efa\u8868\u5355\u3001\u8bbe\u8ba1\u6d41\u7a0b\u3001\u642d\u5efa\u62a5\u8868\u3002\u6574\u4e2a\u8fc7\u7a0b\u66f4\u50cf\u662f\u201c\u753b\u6d41\u7a0b\u56fe\u201d\u548c\u201c\u586b\u8868\u683c\u201d\uff0c\u800c\u975e\u201c\u5199\u4ee3\u7801\u201d\u3002\u56e0\u6b64\uff0c\u4f01\u4e1a\u5b8c\u5168\u53ef\u4ee5\u7531\u4e1a\u52a1\u90e8\u95e8\u4e3b\u5bfc\uff0c\u5feb\u901f\u642d\u5efa\u51fa\u7b26\u5408\u81ea\u8eab\u9700\u6c42\u7684\u7cfb\u7edf\uff0cIT\u90e8\u95e8\u53ea\u9700\u5728\u6570\u636e\u63a5\u53e3\u3001\u7cfb\u7edf\u90e8\u7f72\u7b49\u5c11\u6570\u73af\u8282\u63d0\u4f9b\u652f\u6301\u5373\u53ef\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E7%9B%B8%E6%AF%94%E5%B8%82%E9%9D%A2%E4%B8%8A%E6%88%90%E7%86%9F%E7%9A%84%E4%BF%9D%E9%99%A9CRM%E8%BD%AF%E4%BB%B6%EF%BC%8C%E8%87%AA%E5%B7%B1%E6%90%AD%E5%BB%BA%E7%B3%BB%E7%BB%9F%E6%9C%89%E4%BB%80%E4%B9%88%E4%BC%98%E5%8A%BF%EF%BC%9F\"><\/span>3. \u76f8\u6bd4\u5e02\u9762\u4e0a\u6210\u719f\u7684\u4fdd\u9669CRM\u8f6f\u4ef6\uff0c\u81ea\u5df1\u642d\u5efa\u7cfb\u7edf\u6709\u4ec0\u4e48\u4f18\u52bf\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u76f8\u6bd4\u6807\u51c6\u5316\u7684\u6210\u54c1CRM\uff0c\u4f7f\u7528\u65e0\u4ee3\u7801\u5e73\u53f0\u81ea\u5efa\u7cfb\u7edf\u7684\u4f18\u52bf\u4e3b\u8981\u4f53\u73b0\u5728\u4ee5\u4e0b\u51e0\u70b9\uff1a<\/p>\n<ul>\n<li><strong>\u9ad8\u5ea6\u4e2a\u6027\u5316\u4e0e\u8d34\u5408\u5ea6\uff1a<\/strong> 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class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6570\u636e\u5b89\u5168\u662f\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf\u7684\u751f\u547d\u7ebf\uff0c\u5c24\u5176\u5728\u91d1\u878d\u4fdd\u9669\u884c\u4e1a\u3002\u4e13\u4e1a\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\u5982\u300c\u652f\u9053\u5e73\u53f0\u300d\u901a\u5e38\u4f1a\u63d0\u4f9b\u4e00\u6574\u5957\u5b8c\u5584\u7684\u5b89\u5168\u4fdd\u969c\u673a\u5236\uff1a<\/p>\n<ul>\n<li><strong>\u90e8\u7f72\u65b9\u5f0f\u7075\u6d3b\uff1a<\/strong> 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