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class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u201c\u6240\u6709\u5ba2\u6237\u90fd\u540c\u7b49\u91cd\u8981\u201d\u662f\u4e00\u4e2a\u7f8e\u4e3d\u7684\u8bef\u4f1a\u3002\u5728\u8d44\u6e90\u6709\u9650\u7684\u524d\u63d0\u4e0b\uff0c\u5c06\u540c\u6837\u7684\u7cbe\u529b\u5e73\u5747\u5206\u914d\u7ed9\u6240\u6709\u5ba2\u6237\uff0c\u662f\u4e00\u79cd\u6218\u7565\u4e0a\u7684\u61d2\u60f0\uff0c\u5176\u7ed3\u679c\u5fc5\u7136\u662f\u6548\u7387\u4f4e\u4e0b\u3002\u5f15\u5165\u5ba2\u6237\u751f\u547d\u5468\u671f\u548c\u5ba2\u6237\u4ef7\u503c\u6a21\u578b\uff08\u5982\u7ecf\u5178\u7684RFM\u6a21\u578b\uff1a\u6700\u8fd1\u4e00\u6b21\u6d88\u8d39\u3001\u6d88\u8d39\u9891\u7387\u3001\u6d88\u8d39\u91d1\u989d\uff09\u7b49\u6982\u5ff5\uff0c\u5bf9\u5ba2\u6237\u8fdb\u884c\u79d1\u5b66\u7684\u5206\u5c42\u7ba1\u7406\uff0c\u662f\u5b9e\u73b0\u8d44\u6e90\u9ad8\u6548\u5339\u914d\u3001\u63d0\u5347\u6295\u5165\u4ea7\u51fa\u6bd4\u7684\u6218\u7565\u6838\u5fc3\u3002<\/p>\n<p>\u901a\u8fc7\u5bf9\u5ba2\u6237\u6570\u636e\u8fdb\u884c\u5206\u6790\uff0c\u6211\u4eec\u53ef\u4ee5\u5c06\u5ba2\u6237\u7fa4\u4f53\u5212\u5206\u4e3a\u4e0d\u540c\u7684\u5c42\u7ea7\uff0c\u4f8b\u5982\u9ad8\u4ef7\u503c\u5ba2\u6237\u3001\u6f5c\u529b\u5ba2\u6237\u3001\u4e00\u822c\u5ba2\u6237\u3001\u4ee5\u53ca\u6709\u6d41\u5931\u98ce\u9669\u7684\u5ba2\u6237\u7b49\u3002\u4e0d\u540c\u5c42\u7ea7\u7684\u5ba2\u6237\uff0c\u5176\u9700\u6c42\u3001\u671f\u671b\u548c\u5bf9\u4f01\u4e1a\u7684\u4ef7\u503c\u8d21\u732e\u622a\u7136\u4e0d\u540c\uff0c\u56e0\u6b64\u5fc5\u987b\u91c7\u53d6\u5dee\u5f02\u5316\u7684\u8ddf\u8fdb\u7b56\u7565\u548c\u670d\u52a1\u8d44\u6e90\u3002\u4e00\u4e2a\u6e05\u6670\u7684\u5ba2\u6237\u5206\u5c42\u8fd0\u8425\u7b56\u7565\uff0c\u80fd\u591f\u6307\u5bfc\u4f01\u4e1a\u5c06\u6700\u4f18\u8d28\u7684\u8d44\u6e90\u6295\u5165\u5230\u6700\u80fd\u4ea7\u751f\u56de\u62a5\u7684\u5ba2\u6237\u8eab\u4e0a\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u4e00\u4e2a\u7b80\u5316\u7684\u5ba2\u6237\u5206\u5c42\u4e0e\u8fd0\u8425\u7b56\u7565\u793a\u4f8b\u8868\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u5ba2\u6237\u5206\u5c42<\/th>\n<th align=\"left\">\u5b9a\u4e49<\/th>\n<th align=\"left\">\u8fd0\u8425\u7b56\u7565<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u6838\u5fc3\u4ef7\u503c\u5ba2\u6237<\/strong><\/td>\n<td align=\"left\">\u8d21\u732e\u4f01\u4e1a80%\u6536\u5165\u7684\u5934\u90e8\u5ba2\u6237\uff0c\u4ea4\u6613\u989d\u9ad8\u4e14\u7a33\u5b9a\u3002<\/td>\n<td align=\"left\">\u63d0\u4f9bVIP\u4e13\u5c5e\u670d\u52a1\u901a\u9053\u3001\u5b9a\u671f\u5b89\u6392\u9ad8\u5c42\u62dc\u8bbf\u3001\u65b0\u4ea7\u54c1\/\u670d\u52a1\u4f18\u5148\u4f53\u9a8c\u3001\u5efa\u7acb\u6218\u7565\u5408\u4f5c\u4f19\u4f34\u5173\u7cfb\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6f5c\u529b\u589e\u957f\u5ba2\u6237<\/strong><\/td>\n<td align=\"left\">\u8fd1\u671f\u4ea4\u6613\u9891\u7e41\uff0c\u5ba2\u5355\u4ef7\u6216\u8d2d\u4e70\u54c1\u7c7b\u6709\u660e\u663e\u4e0a\u5347\u8d8b\u52bf\u3002<\/td>\n<td align=\"left\">\u6307\u6d3e\u4e13\u5c5e\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u3001\u4e3b\u52a8\u8fdb\u884c\u4ea4\u53c9\u9500\u552e\u548c\u589e\u503c\u670d\u52a1\u63a8\u8350\u3001\u5b9a\u671f\u53d1\u9001\u884c\u4e1a\u6d1e\u5bdf\u62a5\u544a\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6c89\u7761\u5524\u9192\u5ba2\u6237<\/strong><\/td>\n<td align=\"left\">\u5386\u53f2\u4e0a\u66fe\u6709\u4ea4\u6613\uff0c\u4f46\u8d85\u8fc76\u4e2a\u6708\uff08\u6216\u81ea\u5b9a\u4e49\u5468\u671f\uff09\u672a\u518d\u6b21\u8d2d\u4e70\u3002<\/td>\n<td align=\"left\">\u53d1\u9001\u4e2a\u6027\u5316\u5173\u6000\u90ae\u4ef6\u3001\u63d0\u4f9b\u4e13\u5c5e\u56de\u5f52\u4f18\u60e0\u6d3b\u52a8\u3001\u8fdb\u884c\u6ee1\u610f\u5ea6\u8c03\u7814\u6216\u9700\u6c42\u56de\u8bbf\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6d41\u5931\u98ce\u9669\u5ba2\u6237<\/strong><\/td>\n<td align=\"left\">\u8fd1\u671f\u6d3b\u8dc3\u5ea6\u663e\u8457\u4e0b\u964d\u3001\u51fa\u73b0\u6295\u8bc9\u6216\u8d1f\u9762\u53cd\u9988\u3002<\/td>\n<td align=\"left\">\u5efa\u7acb\u9884\u8b66\u673a\u5236\uff0c\u7531\u4e13\u4eba\u7b2c\u4e00\u65f6\u95f4\u4ecb\u5165\u4e86\u89e3\u60c5\u51b5\u3001\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u3001\u4e3b\u52a8\u8fdb\u884c\u670d\u52a1\u8865\u507f\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u8981\u5b9e\u73b0\u89c4\u6a21\u5316\u7684\u7cbe\u7ec6\u8fd0\u8425\uff0c\u624b\u52a8\u64cd\u4f5c\u663e\u7136\u4e0d\u73b0\u5b9e\u3002\u8fd9\u6b63\u662f\u81ea\u52a8\u5316\u5de5\u5177\u53d1\u6325\u4f5c\u7528\u7684\u9886\u57df\u3002\u901a\u8fc7\u300c\u652f\u9053\u5e73\u53f0\u300d\u7684\u3010\u89c4\u5219\u5f15\u64ce\u3011\uff0c\u4f01\u4e1a\u53ef\u4ee5\u9884\u8bbe\u4e00\u7cfb\u5217\u81ea\u52a8\u5316\u89c4\u5219\u3002\u4f8b\u5982\uff0c\u7cfb\u7edf\u53ef\u4ee5\u6839\u636eRFM\u503c\u81ea\u52a8\u4e3a\u5ba2\u6237\u6253\u4e0a\u201c\u9ad8\u4ef7\u503c\u201d\u3001\u201c\u6f5c\u529b\u201d\u6216\u201c\u6c89\u7761\u201d\u7b49\u6807\u7b7e\uff0c\u5e76\u81ea\u52a8\u89e6\u53d1\u76f8\u5e94\u7684\u52a8\u4f5c\u2014\u2014\u6bd4\u5982\u5411\u201c\u6f5c\u529b\u5ba2\u6237\u201d\u7684\u5ba2\u6237\u7ecf\u7406\u53d1\u9001\u4e00\u6761\u5f85\u529e\u4efb\u52a1\uff0c\u63d0\u9192\u5176\u8fdb\u884c\u589e\u503c\u670d\u52a1\u63a8\u8350\uff1b\u6216\u5411\u201c\u6c89\u7761\u5ba2\u6237\u201d\u81ea\u52a8\u53d1\u9001\u4e00\u5c01\u7cbe\u5fc3\u8bbe\u8ba1\u7684\u5524\u9192\u90ae\u4ef6\u3002\u8fd9\u79cd\u81ea\u52a8\u5316\u80fd\u529b\uff0c\u5c06\u7cbe\u7ec6\u5316\u8fd0\u8425\u4ece\u7406\u5ff5\u53d8\u4e3a\u4e86\u53ef\u5927\u89c4\u6a21\u6267\u884c\u7684\u73b0\u5b9e\u3002<\/p>\n<h2><span 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class=\"ez-toc-section\" id=\"%E7%AC%AC%E4%BA%94%E6%8B%9B%EF%BC%9A%E6%9E%84%E5%BB%BA%E5%AE%A2%E6%88%B7%E6%88%90%E5%8A%9F%E4%BD%93%E7%B3%BB%EF%BC%8C%E4%BB%8E%E8%A2%AB%E5%8A%A8%E5%93%8D%E5%BA%94%E5%88%B0%E4%B8%BB%E5%8A%A8%E6%9C%8D%E5%8A%A1\"><\/span>\u7b2c\u4e94\u62db\uff1a\u6784\u5efa\u5ba2\u6237\u6210\u529f\u4f53\u7cfb\uff0c\u4ece\u88ab\u52a8\u54cd\u5e94\u5230\u4e3b\u52a8\u670d\u52a1<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u5ba2\u6237\u6210\u529f\uff08Customer Success\uff09\u662f\u8d85\u8d8a\u4f20\u7edf\u5ba2\u6237\u670d\u52a1\uff08Customer Service\uff09\u7684\u66f4\u9ad8\u9636\u7ba1\u7406\u7406\u5ff5\uff0c\u4e5f\u662f\u5b9e\u73b0\u5ba2\u6237\u4ef7\u503c\u6700\u5927\u5316\u7684\u7ec8\u6781\u6b66\u5668\u3002\u4f20\u7edf\u5ba2\u670d\u7684\u6838\u5fc3\u662f\u88ab\u52a8\u54cd\u5e94\uff0c\u5373\u5728\u5ba2\u6237\u9047\u5230\u95ee\u9898\u65f6\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848\u3002\u800c\u5ba2\u6237\u6210\u529f\u7684\u6838\u5fc3\u601d\u60f3\u5219\u662f\u4e3b\u52a8\u51fa\u51fb\uff0c\u524d\u77bb\u6027\u5730\u5e2e\u52a9\u5ba2\u6237\u901a\u8fc7\u4f7f\u7528\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u5b9e\u73b0\u4ed6\u4eec\u81ea\u8eab\u7684\u4e1a\u52a1\u76ee\u6807\u3002\u8fd9\u79cd\u4ece\u201c\u89e3\u51b3\u95ee\u9898\u201d\u5230\u201c\u521b\u9020\u4ef7\u503c\u201d\u7684\u8f6c\u53d8\uff0c\u662f\u5efa\u7acb\u957f\u671f\u3001\u53cc\u8d62\u3001\u4e0d\u53ef\u66ff\u4ee3\u7684\u4f19\u4f34\u5173\u7cfb\u7684\u5173\u952e\u3002<\/p>\n<p>\u4e00\u4e2a\u6210\u719f\u7684\u5ba2\u6237\u6210\u529f\u4f53\u7cfb\uff0c\u5176\u56e2\u961f\u7684\u5173\u952e\u804c\u8d23\u8fdc\u4e0d\u6b62\u63a5\u7535\u8bdd\u548c\u56de\u90ae\u4ef6\u3002\u5b83\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><strong>\u65b0\u5ba2\u6237\u5f15\u5bfc\uff08Onboarding\uff09<\/strong>\uff1a\u786e\u4fdd\u65b0\u5ba2\u6237\u5728\u5408\u4f5c\u521d\u671f\u5c31\u80fd\u987a\u5229\u4e0a\u624b\uff0c\u5feb\u901f\u4f53\u9a8c\u5230\u4ea7\u54c1\u7684\u6838\u5fc3\u4ef7\u503c\u3002<\/li>\n<li><strong>\u4e3b\u52a8\u7684\u4f7f\u7528\u60c5\u51b5\u76d1\u6d4b<\/strong>\uff1a\u901a\u8fc7\u6570\u636e\u5206\u6790\uff0c\u4e3b\u52a8\u8bc6\u522b\u90a3\u4e9b\u4f7f\u7528\u9891\u7387\u4f4e\u3001\u672a\u5145\u5206\u5229\u7528\u4ea7\u54c1\u529f\u80fd\u7684\u5ba2\u6237\uff0c\u5e76\u7ed9\u4e88\u6307\u5bfc\u3002<\/li>\n<li><strong>\u5b9a\u671f\u5065\u5eb7\u5ea6\u68c0\u67e5<\/strong>\uff1a\u5b9a\u671f\u4e0e\u5ba2\u6237\u6c9f\u901a\uff0c\u8bc4\u4f30\u5176\u6ee1\u610f\u5ea6\u3001\u4e1a\u52a1\u76ee\u6807\u8fbe\u6210\u60c5\u51b5\u4ee5\u53ca\u672a\u6765\u9700\u6c42\uff0c\u9632\u60a3\u4e8e\u672a\u7136\u3002<\/li>\n<li><strong>\u4ef7\u503c\u4f20\u9012\u4e0e\u7eed\u8d39\u7ba1\u7406<\/strong>\uff1a\u6301\u7eed\u5411\u5ba2\u6237\u5c55\u793a\u4ea7\u54c1\u4e3a\u5176\u5e26\u6765\u7684\u5546\u4e1a\u4ef7\u503c\uff08\u5982\u6548\u7387\u63d0\u5347\u3001\u6210\u672c\u964d\u4f4e\uff09\uff0c\u5728\u7eed\u7ea6\u524d\u4e3b\u52a8\u4ecb\u5165\uff0c\u786e\u4fdd\u5408\u4f5c\u7684\u5ef6\u7eed\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u79cd\u4e3b\u52a8\u670d\u52a1\u7684\u6a21\u5f0f\uff0c\u80fd\u591f\u663e\u8457\u63d0\u5347\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6\u548c\u7c98\u6027\uff0c\u4ece\u800c\u76f4\u63a5\u5e26\u6765\u66f4\u9ad8\u7684\u590d\u8d2d\u7387\u548c\u7eed\u8d39\u7387\u3002\u8981\u6709\u6548\u652f\u6491\u5ba2\u6237\u6210\u529f\u56e2\u961f\u7684\u5de5\u4f5c\uff0c\u4e00\u4e2a\u6253\u901a\u4e86\u5404\u90e8\u95e8\u6570\u636e\u7684\u3010\u4e00\u4f53\u5316\u3011\u5e73\u53f0\u662f\u524d\u63d0\u3002\u5ba2\u6237\u6210\u529f\u7ecf\u7406\u9700\u8981\u80fd\u591f\u65e0\u7f1d\u67e5\u770b\u5ba2\u6237\u7684\u5168\u90e8\u5386\u53f2\u4fe1\u606f\u2014\u2014\u4ece\u6700\u521d\u7684\u9500\u552e\u627f\u8bfa\uff0c\u5230\u6bcf\u4e00\u6b21\u7684\u670d\u52a1\u8bb0\u5f55\uff0c\u518d\u5230\u5177\u4f53\u7684\u4ea7\u54c1\u4f7f\u7528\u884c\u4e3a\u3002\u53ea\u6709\u638c\u63e1\u4e86\u8fd9\u6837\u7684\u5168\u666f\u4fe1\u606f\uff0c\u4ed6\u4eec\u624d\u80fd\u771f\u6b63\u7406\u89e3\u5ba2\u6237\uff0c\u63d0\u4f9b\u6709\u9488\u5bf9\u6027\u7684\u3001\u9ad8\u4ef7\u503c\u7684\u4e3b\u52a8\u670d\u52a1\u3002\u50cf\u300c\u652f\u9053\u5e73\u53f0\u300d\u8fd9\u6837\u7684\u4e00\u4f53\u5316\u5e73\u53f0\uff0c\u6b63\u662f\u901a\u8fc7\u6253\u7834\u90e8\u95e8\u5899\uff0c\u4e3a\u5ba2\u6237\u6210\u529f\u56e2\u961f\u63d0\u4f9b\u4e86\u6240\u9700\u7684\u201c\u60c5\u62a5\u201d\uff0c\u8d4b\u80fd\u4ed6\u4eec\u66f4\u597d\u5730\u5e2e\u52a9\u5ba2\u6237\u8d70\u5411\u6210\u529f\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD%EF%BC%9A%E5%B0%86%E5%AE%A2%E6%88%B7%E7%AE%A1%E7%90%86%E5%8D%87%E7%BA%A7%E4%B8%BA%E4%BC%81%E4%B8%9A%E7%9A%84%E6%A0%B8%E5%BF%83%E7%AB%9E%E4%BA%89%E5%8A%9B\"><\/span>\u7ed3\u8bed\uff1a\u5c06\u5ba2\u6237\u7ba1\u7406\u5347\u7ea7\u4e3a\u4f01\u4e1a\u7684\u6838\u5fc3\u7ade\u4e89\u529b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0c\u6784\u5efa360\u00b0\u5ba2\u6237\u89c6\u56fe\u3001\u6807\u51c6\u5316\u670d\u52a1\u6d41\u7a0b\u3001\u5b9e\u65bd\u5ba2\u6237\u5206\u5c42\u8fd0\u8425\u3001\u575a\u6301\u6570\u636e\u9a71\u52a8\u51b3\u7b56\u4ee5\u53ca\u5efa\u7acb\u5ba2\u6237\u6210\u529f\u4f53\u7cfb\uff0c\u8fd9\u4e94\u5927\u7b56\u7565\u5171\u540c\u6784\u6210\u4e86\u4e00\u4e2a\u73af\u73af\u76f8\u6263\u3001\u76f8\u8f85\u76f8\u6210\u7684\u7cfb\u7edf\u6027\u6846\u67b6\u3002\u5b83\u4eec\u5e76\u975e\u5b64\u7acb\u7684\u6218\u672f\uff0c\u800c\u662f\u4f01\u4e1a\u5728\u6570\u5b57\u5316\u65f6\u4ee3\u5c06\u5ba2\u6237\u7ba1\u7406\u4ece\u6210\u672c\u4e2d\u5fc3\u8f6c\u53d8\u4e3a\u4ef7\u503c\u521b\u9020\u4e2d\u5fc3\uff0c\u5e76\u6700\u7ec8\u5347\u7ea7\u4e3a\u6838\u5fc3\u7ade\u4e89\u529b\u7684\u6218\u7565\u84dd\u56fe\u3002<\/p>\n<p>\u6211\u4eec\u5fc5\u987b\u8ba4\u8bc6\u5230\uff0c\u5728\u6570\u5b57\u5316\u65f6\u4ee3\uff0c\u9009\u62e9\u6b63\u786e\u7684\u5de5\u5177\u662f\u6218\u7565\u843d\u5730\u4e0d\u53ef\u6216\u7f3a\u7684\u524d\u63d0\u3002\u4ee5\u6743\u5a01\u5206\u6790\u5e08\u7684\u89c6\u89d2\u6765\u770b\uff0c\u50cf\u300c\u652f\u9053\u5e73\u53f0\u300d\u8fd9\u7c7b\u5177\u5907\u9ad8\u5ea6\u3010\u4e2a\u6027\u5316\u3011\u548c\u3010\u6269\u5c55\u6027\u3011\u7684\u65e0\u4ee3\u7801\u5de5\u5177\uff0c\u6b63\u6210\u4e3a\u8d8a\u6765\u8d8a\u591a\u5bfb\u6c42\u3010\u6df1\u5ea6\u5b9a\u5236\u3011\u548c\u3010\u9ad8\u6027\u4ef7\u6bd4\u3011\u89e3\u51b3\u65b9\u6848\u7684\u4f01\u4e1a\u7684\u660e\u667a\u4e4b\u9009\u3002\u5b83\u4eec\u4e0d\u4ec5\u63d0\u4f9b\u4e86\u5b9e\u73b0\u4e0a\u8ff0\u4e94\u5927\u7b56\u7565\u6240\u9700\u7684\u529f\u80fd\u6a21\u5757\uff0c\u66f4\u8d4b\u4e88\u4e86\u4f01\u4e1a\u6839\u636e\u81ea\u8eab\u53d1\u5c55\u6301\u7eed\u8fed\u4ee3\u3001\u4f18\u5316\u7ba1\u7406\u4f53\u7cfb\u7684\u7075\u6d3b\u6027\u3002<\/p>\n<p>\u7acb\u5373\u5f00\u59cb\u6784\u5efa\u60a8\u7684\u73b0\u4ee3\u5316\u5ba2\u6237\u7ba1\u7406\u4f53\u7cfb\uff0c\u4f53\u9a8c\u300c\u652f\u9053\u5e73\u53f0\u300d\u5982\u4f55\u5e2e\u52a9\u60a8\u7684\u4f01\u4e1a\u5b9e\u73b0\u4e1a\u7ee9\u7ffb\u500d\u3002\u70b9\u51fb\u94fe\u63a5\uff0c\u5373\u53ef\u3010\u514d\u8d39\u8bd5\u7528\uff0c\u5728\u7ebf\u76f4\u63a5\u8bd5\u7528\u3011\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8E%E5%AE%A2%E6%88%B7%E7%AE%A1%E7%90%86%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98_FAQ\"><\/span>\u5173\u4e8e\u5ba2\u6237\u7ba1\u7406\u7684\u5e38\u89c1\u95ee\u9898 (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%88%91%E4%BB%AC%E6%98%AF%E4%B8%80%E5%AE%B6%E5%B0%8F%E5%85%AC%E5%8F%B8%EF%BC%8C%E6%9C%89%E5%BF%85%E8%A6%81%E4%BD%BF%E7%94%A8%E4%B8%93%E4%B8%9A%E7%9A%84CRM%E7%B3%BB%E7%BB%9F%E6%9D%A5%E7%AE%A1%E7%90%86%E5%AE%A2%E6%88%B7%E5%90%97%EF%BC%9F\"><\/span>1. \u6211\u4eec\u662f\u4e00\u5bb6\u5c0f\u516c\u53f8\uff0c\u6709\u5fc5\u8981\u4f7f\u7528\u4e13\u4e1a\u7684CRM\u7cfb\u7edf\u6765\u7ba1\u7406\u5ba2\u6237\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u975e\u5e38\u6709\u5fc5\u8981\u3002\u5ba2\u6237\u7ba1\u7406\u4e0d\u5206\u516c\u53f8\u5927\u5c0f\u3002\u5c0f\u516c\u53f8\u5ba2\u6237\u6570\u91cf\u867d\u5c11\uff0c\u4f46\u6bcf\u4e2a\u5ba2\u6237\u90fd\u81f3\u5173\u91cd\u8981\u3002\u4f7f\u7528Excel\u7b49\u4f20\u7edf\u5de5\u5177\u5728\u521d\u671f\u5c1a\u53ef\u5e94\u4ed8\uff0c\u4f46\u968f\u7740\u4e1a\u52a1\u589e\u957f\uff0c\u5f88\u5feb\u4f1a\u9762\u4e34\u4fe1\u606f\u6df7\u4e71\u3001\u8ddf\u8fdb\u9057\u5fd8\u3001\u65e0\u6cd5\u534f\u540c\u7b49\u95ee\u9898\u3002\u65e9\u671f\u5f15\u5165\u50cf\u300c\u652f\u9053\u5e73\u53f0\u300d\u8fd9\u7c7b\u9ad8\u6027\u4ef7\u6bd4\u3001\u53ef\u7075\u6d3b\u914d\u7f6e\u7684\u7cfb\u7edf\uff0c\u80fd\u5e2e\u52a9\u60a8\u4ece\u4e00\u5f00\u59cb\u5c31\u5efa\u7acb\u89c4\u8303\u7684\u7ba1\u7406\u4f53\u7cfb\uff0c\u4e3a\u672a\u6765\u7684\u89c4\u6a21\u5316\u53d1\u5c55\u6253\u4e0b\u575a\u5b9e\u57fa\u7840\uff0c\u907f\u514d\u65e5\u540e\u8fdb\u884c\u75db\u82e6\u7684\u6570\u636e\u8fc1\u79fb\u548c\u7cfb\u7edf\u5207\u6362\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E5%A6%82%E4%BD%95%E8%A1%A1%E9%87%8F%E5%AE%A2%E6%88%B7%E7%AE%A1%E7%90%86%E7%9A%84%E6%88%90%E5%8A%9F%E4%B8%8E%E5%90%A6%EF%BC%9F%E6%9C%89%E5%93%AA%E4%BA%9B%E5%85%B3%E9%94%AEKPI%EF%BC%9F\"><\/span>2. \u5982\u4f55\u8861\u91cf\u5ba2\u6237\u7ba1\u7406\u7684\u6210\u529f\u4e0e\u5426\uff1f\u6709\u54ea\u4e9b\u5173\u952eKPI\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8861\u91cf\u5ba2\u6237\u7ba1\u7406\u7684\u6210\u529f\u9700\u8981\u4e00\u5957\u7ec4\u5408\u6307\u6807\u3002\u5173\u952eKPI\u5305\u62ec\uff1a<strong>\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c (LTV)<\/strong>\uff0c\u8861\u91cf\u5355\u4e2a\u5ba2\u6237\u5728\u6574\u4e2a\u5408\u4f5c\u671f\u95f4\u7684\u603b\u8d21\u732e\uff1b<strong>\u5ba2\u6237\u6d41\u5931\u7387 (Churn Rate)<\/strong>\uff0c\u53cd\u6620\u5ba2\u6237\u4fdd\u7559\u80fd\u529b\uff1b<strong>\u51c0\u63a8\u8350\u503c (NPS)<\/strong>\uff0c\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u53e3\u7891\uff1b<strong>\u9500\u552e\u6f0f\u6597\u8f6c\u5316\u7387<\/strong>\uff0c\u8bc4\u4f30\u4ece\u7ebf\u7d22\u5230\u6210\u4ea4\u7684\u6548\u7387\uff1b\u4ee5\u53ca<strong>\u5ba2\u6237\u6ee1\u610f\u5ea6 (CSAT)<\/strong>\uff0c\u8bc4\u4f30\u5355\u6b21\u670d\u52a1\u6216\u4ea4\u4e92\u7684\u8d28\u91cf\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E5%AE%9E%E6%96%BD%E6%96%B0%E7%9A%84%E5%AE%A2%E6%88%B7%E7%AE%A1%E7%90%86%E7%B3%BB%E7%BB%9F%E6%97%B6%EF%BC%8C%E5%A6%82%E4%BD%95%E8%AE%A9%E9%94%80%E5%94%AE%E5%9B%A2%E9%98%9F%E7%A7%AF%E6%9E%81%E9%85%8D%E5%90%88%E4%BD%BF%E7%94%A8%EF%BC%9F\"><\/span>3. \u5b9e\u65bd\u65b0\u7684<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/solution\/client-manage\" target=\"_blank\" title=\"\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf\">\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf<\/a><\/span>\u65f6\uff0c\u5982\u4f55\u8ba9\u9500\u552e\u56e2\u961f\u79ef\u6781\u914d\u5408\u4f7f\u7528\uff1f<span 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