{"id":30137,"date":"2025-12-15T13:00:39","date_gmt":"2025-12-15T05:00:39","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/customer-performance-management-system-improve-business-performance\/"},"modified":"2025-12-15T13:00:39","modified_gmt":"2025-12-15T05:00:39","slug":"customer-performance-management-system-improve-business-performance","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/customer-performance-management-system-improve-business-performance\/","title":{"rendered":"\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\uff1a\u5982\u4f55\u63d0\u5347\u4f01\u4e1a\u4e1a\u7ee9\uff1f"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1765774838-586d94c7a6a663da1928d604969965a2.jpeg\" alt=\"\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\uff1a\u5982\u4f55\u63d0\u5347\u4f01\u4e1a\u4e1a\u7ee9\uff1f\"><\/p>\n<p>\u5728\u5f53\u524d\u5e02\u573a\u7ade\u4e89\u65e5\u76ca\u767d\u70ed\u5316\u7684\u80cc\u666f\u4e0b\uff0c\u4f01\u4e1a\u589e\u957f\u7684\u903b\u8f91\u5df2\u53d1\u751f\u6839\u672c\u6027\u8f6c\u53d8\u2014\u2014\u4ece\u8fc7\u53bb\u4f9d\u8d56\u6d41\u91cf\u7ea2\u5229\u7684\u7c97\u653e\u5f0f\u6269\u5f20\uff0c\u8f6c\u5411\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u7cbe\u7ec6\u5316\u8fd0\u8425\u3002\u5355\u7eaf\u83b7\u53d6\u65b0\u5ba2\u6237\u7684\u6210\u672c\u6301\u7eed\u6500\u5347\uff0c\u5982\u4f55\u6df1\u5ea6\u6316\u6398\u5b58\u91cf\u5ba2\u6237\u7684\u4ef7\u503c\uff0c\u5e76\u5c06\u5176\u8f6c\u5316\u4e3a\u53ef\u6301\u7eed\u7684\u4e1a\u7ee9\u589e\u957f\uff0c\u5df2\u6210\u4e3a\u6240\u6709\u4f01\u4e1a\u51b3\u7b56\u8005\u9762\u4e34\u7684\u6838\u5fc3\u6311\u6218\u3002\u6b63\u662f\u5728\u8fd9\u4e00\u80cc\u666f\u4e0b\uff0c\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\uff08Customer Performance Management, CPM\uff09\u4f5c\u4e3a\u4e00\u79cd\u524d\u6cbf\u7684\u7ba1\u7406\u7406\u5ff5\u4e0e\u6570\u5b57\u5316\u5de5\u5177\u5e94\u8fd0\u800c\u751f\u3002\u5b83\u8d85\u8d8a\u4e86\u4f20\u7edf\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7684\u8303\u7574\uff0c\u81f4\u529b\u4e8e\u91cf\u5316\u5e76\u4f18\u5316\u6bcf\u4e00\u4e2a\u5ba2\u6237\u5bf9\u4f01\u4e1a\u4e1a\u7ee9\u7684\u5b9e\u9645\u8d21\u732e\u3002\u672c\u6587\u5c06\u4ee55000+\u4f01\u4e1a\u670d\u52a1\u7684\u6570\u636e\u6d1e\u5bdf\u4e3a\u57fa\u7840\uff0c\u4e3a\u5bfb\u6c42\u7a81\u7834\u7684\u51b3\u7b56\u8005\u4eec\u63d0\u4f9b\u4e00\u4efd\u6e05\u6670\u3001\u53ef\u6267\u884c\u7684\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u843d\u5730\u6307\u5357\uff0c\u52a9\u60a8\u5c06\u5ba2\u6237\u4ef7\u503c\u771f\u6b63\u8f6c\u5316\u4e3a\u4f01\u4e1a\u7684\u589e\u957f\u65b0\u5f15\u64ce\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E9%87%8D%E6%96%B0%E5%AE%9A%E4%B9%89%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%EF%BC%9A%E8%B6%85%E8%B6%8A%E4%BC%A0%E7%BB%9FCRM%E7%9A%84%E8%AF%84%E4%BC%B0%E6%96%B0%E7%BB%B4%E5%BA%A6\"><\/span>\u4e00\u3001\u91cd\u65b0\u5b9a\u4e49\u5ba2\u6237\u7ee9\u6548\uff1a\u8d85\u8d8a\u4f20\u7edfCRM\u7684\u8bc4\u4f30\u65b0\u7ef4\u5ea6<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E4%BB%80%E4%B9%88%E6%98%AF%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E7%AE%A1%E7%90%86%E7%B3%BB%E7%BB%9F%EF%BC%88CPM%EF%BC%89%EF%BC%9F\"><\/span>1. \u4ec0\u4e48\u662f\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\uff08CPM\uff09\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u4ece\u884c\u4e1a\u5206\u6790\u5e08\u7684\u89c6\u89d2\u6765\u770b\uff0c\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\uff08CPM\uff09\u5e76\u975e\u7b80\u5355\u5730\u53d6\u4ee3\u4f20\u7edf\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf\uff08CRM\uff09\uff0c\u800c\u662f\u5176\u5728\u6218\u7565\u5c42\u9762\u7684\u6df1\u5316\u4e0e\u6f14\u8fdb\u3002\u5982\u679c\u8bf4CRM\u7684\u6838\u5fc3\u662f\u201c\u5173\u7cfb\u7ba1\u7406\u201d\u2014\u2014\u8bb0\u5f55\u5ba2\u6237\u4fe1\u606f\u3001\u8ddf\u8fdb\u4e92\u52a8\u3001\u7ef4\u62a4\u5173\u7cfb\u6d41\u7a0b\uff0c\u90a3\u4e48CPM\u7684\u6838\u5fc3\u5219\u662f\u201c\u7ee9\u6548\u8861\u91cf\u201d\u2014\u2014\u5b83\u4ee5\u7ec8\u4e3a\u59cb\uff0c\u5c06\u6240\u6709\u5ba2\u6237\u76f8\u5173\u7684\u6d3b\u52a8\u4e0e\u6700\u7ec8\u7684\u4e1a\u52a1\u7ed3\u679c\u76f4\u63a5\u6302\u94a9\u3002<\/p>\n<p>\u5177\u4f53\u800c\u8a00\uff0cCPM\u662f\u4e00\u4e2a\u4ee5\u6570\u636e\u9a71\u52a8\u4e3a\u6838\u5fc3\u7684\u95ed\u73af\u7ba1\u7406\u4f53\u7cfb\u3002\u5b83\u4e0d\u4ec5\u7ba1\u7406\u5ba2\u6237\u7684\u9759\u6001\u4fe1\u606f\u548c\u52a8\u6001\u4ea4\u4e92\uff0c\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u901a\u8fc7\u5efa\u7acb\u4e00\u5957\u79d1\u5b66\u7684\u8bc4\u4f30\u6a21\u578b\uff0c\u6765\u8861\u91cf\u3001\u5206\u6790\u5e76\u6301\u7eed\u4f18\u5316\u6bcf\u4e00\u4e2a\u5ba2\u6237\u3001\u6bcf\u4e00\u4e2a\u89e6\u70b9\u3001\u6bcf\u4e00\u6b21\u4e92\u52a8\u5bf9\u4f01\u4e1a\u4e1a\u7ee9\uff08\u5982\u6536\u5165\u3001\u5229\u6da6\u3001\u5e02\u573a\u4efd\u989d\uff09\u7684\u5b9e\u9645\u8d21\u732e\u5ea6\u3002<\/p>\n<p>\u4e0e\u4f20\u7edfCRM\u76f8\u6bd4\uff0cCPM\u7684\u5dee\u5f02\u6027\u4f53\u73b0\u5728\u5176\u6df1\u5ea6\u4e0e\u5e7f\u5ea6\u4e0a\uff1a<\/p>\n<ul>\n<li><strong>\u6df1\u5ea6\u4e0a<\/strong>\uff0c\u5b83\u4e0d\u518d\u6ee1\u8db3\u4e8e\u8bb0\u5f55\u201c\u505a\u4e86\u4ec0\u4e48\u201d\uff08\u5982\u6253\u4e86\u591a\u5c11\u7535\u8bdd\u3001\u53d1\u4e86\u591a\u5c11\u90ae\u4ef6\uff09\uff0c\u800c\u662f\u7a7f\u900f\u8868\u8c61\uff0c\u5206\u6790\u201c\u4ea7\u751f\u4e86\u4ec0\u4e48\u6548\u679c\u201d\uff08\u5982\u8fd9\u4e9b\u7535\u8bdd\u5e26\u6765\u4e86\u591a\u5c11\u6709\u6548\u5546\u673a\u3001\u8f6c\u5316\u7387\u5982\u4f55\u3001\u8d21\u732e\u4e86\u591a\u5c11\u5408\u540c\u989d\uff09\u3002<\/li>\n<li><strong>\u5e7f\u5ea6\u4e0a<\/strong>\uff0c\u5b83\u6253\u901a\u4e86\u5e02\u573a\u3001\u9500\u552e\u3001\u670d\u52a1\u3001\u8d22\u52a1\u7b49\u591a\u4e2a\u90e8\u95e8\u7684\u6570\u636e\u5b64\u5c9b\uff0c\u5c06\u5ba2\u6237\u751f\u547d\u5468\u671f\u7684\u5168\u94fe\u8def\u6570\u636e\u6574\u5408\u5728\u4e00\u8d77\uff0c\u4ece\u7ebf\u7d22\u83b7\u53d6\u6210\u672c\uff08CAC\uff09\u5230\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c\uff08LTV\uff09\uff0c\u5f62\u6210\u4e00\u4e2a\u5b8c\u6574\u7684\u7ee9\u6548\u89c6\u56fe\uff0c\u4ece\u800c\u4e3a\u6218\u7565\u51b3\u7b56\u63d0\u4f9b\u66f4\u5168\u9762\u7684\u6570\u636e\u652f\u6491\u3002<\/li>\n<\/ul>\n<p>\u7b80\u800c\u8a00\u4e4b\uff0cCPM\u5c06\u201c\u5ba2\u6237\u201d\u4ece\u4e00\u4e2a\u9700\u8981\u7ef4\u62a4\u7684\u201c\u5173\u7cfb\u5bf9\u8c61\u201d\uff0c\u8f6c\u53d8\u4e3a\u4e00\u4e2a\u53ef\u4ee5\u8861\u91cf\u3001\u53ef\u4ee5\u4f18\u5316\u3001\u53ef\u4ee5\u9884\u6d4b\u5176\u8d21\u732e\u7684\u201c\u7ee9\u6548\u8d44\u4ea7\u201d\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%A0%B8%E5%BF%83%E8%AF%84%E4%BC%B0%E6%8C%87%E6%A0%87%EF%BC%9A%E6%9E%84%E5%BB%BA%E4%BD%A0%E7%9A%84%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E5%9D%90%E6%A0%87%E7%B3%BB\"><\/span>2. \u6838\u5fc3\u8bc4\u4f30\u6307\u6807\uff1a\u6784\u5efa\u4f60\u7684\u5ba2\u6237\u7ee9\u6548\u5750\u6807\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5bf9\u4e8e\u4f01\u4e1a\u9ad8\u7ba1\u800c\u8a00\uff0c\u6210\u529f\u5b9e\u65bd\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7684\u7b2c\u4e00\u6b65\uff0c\u662f\u5efa\u7acb\u4e00\u4e2a\u7ed3\u6784\u5316\u3001\u591a\u7ef4\u5ea6\u7684\u8bc4\u4f30\u6846\u67b6\u3002\u8fd9\u4e2a\u6846\u67b6\u5982\u540c\u4e00\u4e2a\u5750\u6807\u7cfb\uff0c\u80fd\u591f\u6e05\u6670\u6807\u5b9a\u51fa\u6bcf\u4e00\u4f4d\u5ba2\u6237\u3001\u6bcf\u4e00\u4e2a\u5ba2\u6237\u7fa4\u4f53\u7684\u4ef7\u503c\u65b9\u4f4d\u3002\u6211\u4eec\u5efa\u8bae\u4ece\u4ee5\u4e0b\u56db\u4e2a\u6838\u5fc3\u7ef4\u5ea6\u6784\u5efa\u60a8\u7684\u5ba2\u6237\u7ee9\u6548\u6307\u6807\u4f53\u7cfb\uff08KPIs\uff09\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u7ef4\u5ea6\u5206\u7c7b<\/th>\n<th align=\"left\">\u6838\u5fc3\u6307\u6807 (KPI)<\/th>\n<th align=\"left\">\u4e1a\u52a1\u542b\u4e49\u4e0e\u8ba1\u7b97\u903b\u8f91<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u8d22\u52a1\u8d21\u732e<\/strong><\/td>\n<td align=\"left\"><strong>\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c (LTV)<\/strong><\/td>\n<td align=\"left\">\u6307\u5355\u4e2a\u5ba2\u6237\u5728\u4e0e\u4f01\u4e1a\u4fdd\u6301\u5173\u7cfb\u671f\u95f4\uff0c\u9884\u8ba1\u80fd\u4e3a\u4f01\u4e1a\u5e26\u6765\u7684\u603b\u5229\u6da6\u3002\u8ba1\u7b97\u903b\u8f91\uff1aLTV = (\u5e73\u5747\u5ba2\u6237\u4ef7\u503c \u00d7 \u5e73\u5747\u5ba2\u6237\u751f\u547d\u5468\u671f)\u3002\u5b83\u662f\u8861\u91cf\u5ba2\u6237\u957f\u671f\u4ef7\u503c\u7684\u6838\u5fc3\u6307\u6807\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u5ba2\u6237\u83b7\u53d6\u6210\u672c (CAC)<\/strong><\/td>\n<td align=\"left\">\u83b7\u53d6\u4e00\u4e2a\u65b0\u5ba2\u6237\u6240\u9700\u7684\u603b\u6210\u672c\uff0c\u5305\u62ec\u8425\u9500\u3001\u9500\u552e\u7b49\u6240\u6709\u6295\u5165\u3002\u8ba1\u7b97\u903b\u8f91\uff1aCAC = (\u603b\u8425\u9500\u9500\u552e\u6210\u672c \/ \u540c\u671f\u65b0\u589e\u5ba2\u6237\u6570)\u3002LTV\/CAC &gt; 3\u901a\u5e38\u88ab\u8ba4\u4e3a\u662f\u5065\u5eb7\u7684\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u5ba2\u5355\u4ef7 (AOV)<\/strong><\/td>\n<td align=\"left\">\u5e73\u5747\u6bcf\u7b14\u8ba2\u5355\u7684\u9500\u552e\u91d1\u989d\u3002\u8ba1\u7b97\u903b\u8f91\uff1aAOV = (\u603b\u9500\u552e\u989d \/ \u8ba2\u5355\u603b\u6570)\u3002\u63d0\u5347\u5ba2\u5355\u4ef7\u662f\u589e\u52a0\u6536\u5165\u7684\u76f4\u63a5\u65b9\u5f0f\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/strong><\/td>\n<td align=\"left\"><strong>\u51c0\u63a8\u8350\u503c (NPS)<\/strong><\/td>\n<td align=\"left\">\u8861\u91cf\u5ba2\u6237\u5411\u4ed6\u4eba\u63a8\u8350\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u610f\u613f\u3002\u8ba1\u7b97\u903b\u8f91\uff1aNPS = (\u63a8\u8350\u8005\u767e\u5206\u6bd4 - \u8d2c\u635f\u8005\u767e\u5206\u6bd4)\u3002\u5b83\u662f\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u53e3\u7891\u7684\u201c\u6674\u96e8\u8868\u201d\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u5ba2\u6237\u6d41\u5931\u7387 (Churn Rate)<\/strong><\/td>\n<td align=\"left\">\u5728\u7279\u5b9a\u65f6\u671f\u5185\u6d41\u5931\u7684\u5ba2\u6237\u5360\u603b\u5ba2\u6237\u6570\u7684\u6bd4\u4f8b\u3002\u8ba1\u7b97\u903b\u8f91\uff1a\u6d41\u5931\u7387 = (\u6d41\u5931\u5ba2\u6237\u6570 \/ \u671f\u521d\u5ba2\u6237\u603b\u6570) \u00d7 100%\u3002\u63a7\u5236\u6d41\u5931\u7387\u662f\u7ef4\u6301\u589e\u957f\u7684\u57fa\u7840\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u590d\u8d2d\u7387 (Repeat Purchase Rate)<\/strong><\/td>\n<td align=\"left\">\u5728\u7279\u5b9a\u65f6\u671f\u5185\uff0c\u518d\u6b21\u8d2d\u4e70\u7684\u5ba2\u6237\u5360\u603b\u8d2d\u4e70\u5ba2\u6237\u6570\u7684\u6bd4\u4f8b\u3002\u8ba1\u7b97\u903b\u8f91\uff1a\u590d\u8d2d\u7387 = (\u91cd\u590d\u8d2d\u4e70\u5ba2\u6237\u6570 \/ \u603b\u8d2d\u4e70\u5ba2\u6237\u6570) \u00d7 100%\u3002\u5b83\u76f4\u63a5\u53cd\u6620\u4e86\u5ba2\u6237\u7c98\u6027\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u8fd0\u8425\u6548\u7387<\/strong><\/td>\n<td align=\"left\"><strong>\u9500\u552e\u5468\u671f (Sales Cycle Length)<\/strong><\/td>\n<td align=\"left\">\u4ece\u9996\u6b21\u63a5\u89e6\u6f5c\u5728\u5ba2\u6237\u5230\u5b8c\u6210\u4ea4\u6613\u6240\u9700\u7684\u5e73\u5747\u65f6\u95f4\u3002\u7f29\u77ed\u9500\u552e\u5468\u671f\u610f\u5473\u7740\u66f4\u5feb\u7684\u73b0\u91d1\u56de\u6d41\u548c\u66f4\u9ad8\u7684\u4eba\u6548\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u7ebf\u7d22\u8f6c\u5316\u7387 (Lead Conversion Rate)<\/strong><\/td>\n<td align=\"left\">\u6210\u529f\u8f6c\u5316\u4e3a\u5ba2\u6237\u7684\u7ebf\u7d22\u5360\u603b\u7ebf\u7d22\u6570\u7684\u6bd4\u4f8b\u3002\u8ba1\u7b97\u903b\u8f91\uff1a\u8f6c\u5316\u7387 = (\u65b0\u589e\u5ba2\u6237\u6570 \/ \u7ebf\u7d22\u603b\u6570) \u00d7 100%\u3002\u5b83\u662f\u8bc4\u4f30\u8425\u9500\u548c\u9500\u552e\u6548\u7387\u7684\u5173\u952e\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u5e73\u5747\u95ee\u9898\u89e3\u51b3\u65f6\u95f4 (ART)<\/strong><\/td>\n<td align=\"left\">\u670d\u52a1\u56e2\u961f\u4ece\u63a5\u5230\u5ba2\u6237\u95ee\u9898\u5230\u5b8c\u5168\u89e3\u51b3\u6240\u9700\u7684\u5e73\u5747\u65f6\u957f\u3002\u5b83\u662f\u8861\u91cf\u670d\u52a1\u6548\u7387\u548c\u5ba2\u6237\u4f53\u9a8c\u7684\u91cd\u8981\u6307\u6807\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6218\u7565\u4ef7\u503c<\/strong><\/td>\n<td align=\"left\"><strong>\u5ba2\u6237\u5065\u5eb7\u5ea6\u5f97\u5206 (CHS)<\/strong><\/td>\n<td align=\"left\">\u4e00\u4e2a\u7efc\u5408\u6027\u8bc4\u5206\uff0c\u7ed3\u5408\u5ba2\u6237\u7684\u4ea7\u54c1\u4f7f\u7528\u9891\u7387\u3001\u6df1\u5ea6\u3001\u4e92\u52a8\u60c5\u51b5\u3001NPS\u7b49\u591a\u4e2a\u6307\u6807\uff0c\u7528\u4e8e\u9884\u6d4b\u5ba2\u6237\u7684\u6d41\u5931\u98ce\u9669\u548c\u589e\u8d2d\u6f5c\u529b\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><\/td>\n<td align=\"left\"><strong>\u4ea7\u54c1\u6e17\u900f\u7387<\/strong><\/td>\n<td align=\"left\">\u8d2d\u4e70\u4e86\u591a\u79cd\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u5ba2\u6237\u5360\u603b\u5ba2\u6237\u7684\u6bd4\u4f8b\u3002\u5b83\u53cd\u6620\u4e86\u4ea4\u53c9\u9500\u552e\u7684\u6210\u529f\u7a0b\u5ea6\u548c\u5ba2\u6237\u5bf9\u4f01\u4e1a\u4ea7\u54c1\u7ec4\u5408\u7684\u8ba4\u53ef\u5ea6\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u901a\u8fc7\u5efa\u7acb\u5e76\u6301\u7eed\u8ffd\u8e2a\u8fd9\u4e9b\u6307\u6807\uff0c\u4f01\u4e1a\u51b3\u7b56\u8005\u80fd\u591f\u6446\u8131\u51ed\u611f\u89c9\u505a\u51b3\u7b56\u7684\u56f0\u5883\uff0c\u771f\u6b63\u5b9e\u73b0\u4ee5\u6570\u636e\u9a71\u52a8\u7684\u7cbe\u7ec6\u5316\u5ba2\u6237\u8fd0\u8425\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E5%A6%82%E4%BD%95%E5%88%86%E6%AD%A5%E5%AE%9E%E6%96%BD%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E7%AE%A1%E7%90%86%E7%B3%BB%E7%BB%9F%E4%BB%A5%E6%8F%90%E5%8D%87%E4%B8%9A%E7%BB%A9%EF%BC%9F\"><\/span>\u4e8c\u3001\u5982\u4f55\u5206\u6b65\u5b9e\u65bd\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u4ee5\u63d0\u5347\u4e1a\u7ee9\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e00\u5957\u6210\u529f\u7684\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u5e76\u975e\u7b80\u5355\u7684\u8f6f\u4ef6\u91c7\u8d2d\uff0c\u800c\u662f\u4e00\u9879\u6d89\u53ca\u6218\u7565\u3001\u6d41\u7a0b\u4e0e\u6280\u672f\u7684\u7cfb\u7edf\u6027\u5de5\u7a0b\u3002\u4ee5\u4e0b\u662f\u7ecf\u8fc7\u6211\u4eec\u5bf95000+\u4f01\u4e1a\u670d\u52a1\u7ecf\u9a8c\u603b\u7ed3\u51fa\u7684\u4e09\u6b65\u5b9e\u65bd\u6cd5\uff0c\u65e8\u5728\u5e2e\u52a9\u60a8\u89c4\u907f\u5e38\u89c1\u8bef\u533a\uff0c\u786e\u4fdd\u7cfb\u7edf\u80fd\u591f\u5207\u5b9e\u5730\u63d0\u5347\u4f01\u4e1a\u4e1a\u7ee9\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E7%AC%AC%E4%B8%80%E6%AD%A5%EF%BC%9A%E6%98%8E%E7%A1%AE%E6%88%98%E7%95%A5%E7%9B%AE%E6%A0%87%E4%B8%8E%E4%B8%9A%E5%8A%A1%E6%B5%81%E7%A8%8B%E6%A2%B3%E7%90%86\"><\/span>1. \u7b2c\u4e00\u6b65\uff1a\u660e\u786e\u6218\u7565\u76ee\u6807\u4e0e\u4e1a\u52a1\u6d41\u7a0b\u68b3\u7406<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u8003\u8651\u4efb\u4f55\u6280\u672f\u9009\u578b\u4e4b\u524d\uff0c\u51b3\u7b56\u8005\u5fc5\u987b\u56de\u5f52\u539f\u70b9\uff0c\u6e05\u6670\u5730\u56de\u7b54\u4e00\u4e2a\u95ee\u9898\uff1a\u6211\u4eec\u5e0c\u671b\u901a\u8fc7\u8fd9\u5957\u7cfb\u7edf\u89e3\u51b3\u54ea\u4e9b\u6700\u6838\u5fc3\u7684\u4e1a\u52a1\u75db\u70b9\uff1f\u662f\u8ba2\u5355\u8f6c\u5316\u7387\u957f\u671f\u5728\u4f4e\u4f4d\u5f98\u5f8a\uff1f\u662f\u5ba2\u6237\u6d41\u5931\u7387\u5c45\u9ad8\u4e0d\u4e0b\uff1f\u8fd8\u662f\u670d\u52a1\u6210\u672c\u6301\u7eed\u6500\u5347\uff0c\u6ee1\u610f\u5ea6\u5374\u4e0d\u89c1\u63d0\u5347\uff1f\u53ea\u6709\u5c06\u6218\u7565\u76ee\u6807\u5177\u8c61\u5316\u4e3a\u53ef\u8861\u91cf\u7684\u4e1a\u52a1\u95ee\u9898\uff0c\u540e\u7eed\u7684\u7cfb\u7edf\u5efa\u8bbe\u624d\u80fd\u6709\u7684\u653e\u77e2\u3002<\/p>\n<p>\u76ee\u6807\u660e\u786e\u540e\uff0c\u7d27\u63a5\u7740\u662f\u5bf9\u73b0\u6709\u4e1a\u52a1\u6d41\u7a0b\u7684\u5168\u9762\u68b3\u7406\u4e0e\u7ebf\u4e0a\u5316\u3002\u6570\u636e\u662f\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7684\u8840\u6db2\uff0c\u800c\u6807\u51c6\u5316\u7684\u7ebf\u4e0a\u6d41\u7a0b\u5219\u662f\u786e\u4fdd\u8840\u6db2\u7eaf\u51c0\u3001\u5faa\u73af\u901a\u7545\u7684\u8840\u7ba1\u3002\u5982\u679c\u5173\u952e\u4e1a\u52a1\u6d41\u7a0b\uff08\u5982\u7ebf\u7d22\u5206\u914d\u3001\u62a5\u4ef7\u5ba1\u6279\u3001\u670d\u52a1\u6d3e\u5de5\uff09\u4ecd\u7136\u4f9d\u8d56\u4e8e\u7ebf\u4e0b\u3001\u53e3\u5934\u6216\u96f6\u6563\u7684Excel\u8868\u683c\uff0c\u90a3\u4e48\u7cfb\u7edf\u5c06\u65e0\u6cd5\u51c6\u786e\u3001\u5b8c\u6574\u5730\u91c7\u96c6\u5230\u7ee9\u6548\u5206\u6790\u6240\u9700\u7684\u8fc7\u7a0b\u6570\u636e\uff0c\u6700\u7ec8\u6ca6\u4e3a\u4e00\u4e2a\u4fe1\u606f\u5b64\u5c9b\u3002\u56e0\u6b64\uff0c\u4e1a\u52a1\u6d41\u7a0b\u7ebf\u4e0a\u5316\u662f\u5236\u5ea6\u6709\u6548\u843d\u5730\u548c\u6570\u636e\u51c6\u786e\u91c7\u96c6\u7684\u7edd\u5bf9\u57fa\u7840\u3002<\/p>\n<p>\u5728\u8fdb\u884c\u6d41\u7a0b\u68b3\u7406\u65f6\uff0c\u8bf7\u52a1\u5fc5\u81ea\u67e5\u4ee5\u4e0b\u5173\u952e\u70b9\uff1a<\/p>\n<ul>\n<li><strong>\u5173\u952e\u8282\u70b9\u662f\u5426\u6e05\u6670\uff1f<\/strong> \u4ece\u5ba2\u6237\u521d\u6b21\u63a5\u89e6\u5230\u6700\u7ec8\u4ef7\u503c\u5b9e\u73b0\uff0c\u6574\u4e2a\u751f\u547d\u5468\u671f\u4e2d\u7684\u5173\u952e\u73af\u8282\uff08\u5982\u5e02\u573a\u6d3b\u52a8\u3001\u9500\u552e\u8ddf\u8fdb\u3001\u5408\u540c\u7b7e\u7f72\u3001\u552e\u540e\u670d\u52a1\uff09\u662f\u5426\u90fd\u6709\u660e\u786e\u7684\u5b9a\u4e49\u548c\u8d1f\u8d23\u4eba\uff1f<\/li>\n<li><strong>\u6570\u636e\u8d23\u4efb\u662f\u5426\u660e\u786e\uff1f<\/strong> \u6bcf\u4e2a\u73af\u8282\u9700\u8981\u91c7\u96c6\u54ea\u4e9b\u5173\u952e\u6570\u636e\uff08\u5982\u7ebf\u7d22\u6765\u6e90\u3001\u8ddf\u8fdb\u8bb0\u5f55\u3001\u4e22\u5355\u539f\u56e0\u3001\u6ee1\u610f\u5ea6\u8bc4\u5206\uff09\uff0c\u7531\u8c01\u5728\u4ec0\u4e48\u65f6\u95f4\u70b9\u5f55\u5165\uff0c\u6807\u51c6\u662f\u4ec0\u4e48\uff1f<\/li>\n<li><strong>\u8de8\u90e8\u95e8\u534f\u4f5c\u662f\u5426\u987a\u7545\uff1f<\/strong> \u5e02\u573a\u90e8\u5982\u4f55\u5c06\u5408\u683c\u7ebf\u7d22\u4f20\u9012\u7ed9\u9500\u552e\u90e8\uff1f\u9500\u552e\u90e8\u5982\u4f55\u5411\u670d\u52a1\u90e8\u4ea4\u63a5\u65b0\u5ba2\u6237\uff1f\u6d41\u7a0b\u65ad\u70b9\u5f80\u5f80\u662f\u6548\u7387\u9ed1\u6d1e\u548c\u6570\u636e\u4e22\u5931\u7684\u91cd\u707e\u533a\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_%E7%AC%AC%E4%BA%8C%E6%AD%A5%EF%BC%9A%E9%80%89%E6%8B%A9%E5%90%88%E9%80%82%E7%9A%84%E7%B3%BB%E7%BB%9F%E2%80%94%E2%80%94%E6%95%8F%E6%8D%B7%E6%80%A7%E4%B8%8E%E6%89%A9%E5%B1%95%E6%80%A7%E6%98%AF%E5%85%B3%E9%94%AE\"><\/span>2. \u7b2c\u4e8c\u6b65\uff1a\u9009\u62e9\u5408\u9002\u7684\u7cfb\u7edf\u2014\u2014\u654f\u6377\u6027\u4e0e\u6269\u5c55\u6027\u662f\u5173\u952e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5b8c\u6210\u4e86\u5185\u90e8\u7684\u6218\u7565\u548c\u6d41\u7a0b\u68b3\u7406\uff0c\u4fbf\u8fdb\u5165\u4e86\u5173\u952e\u7684\u201c\u9009\u578b\u907f\u5751\u6307\u5357\u201d\u73af\u8282\u3002\u5e02\u9762\u4e0a\u7684\u7cfb\u7edf\u5927\u81f4\u53ef\u5206\u4e3a\u4e24\u7c7b\uff1a\u6807\u51c6\u5316\u7684SaaS\u4ea7\u54c1\u548c\u5b8c\u5168\u5b9a\u5236\u5316\u7684\u5f00\u53d1\u9879\u76ee\u3002\u6807\u51c6SaaS\u4ea7\u54c1\u901a\u5e38\u90e8\u7f72\u5feb\u3001\u6210\u672c\u4f4e\uff0c\u4f46\u6d41\u7a0b\u76f8\u5bf9\u56fa\u5316\uff0c\u96be\u4ee5\u6ee1\u8db3\u4f01\u4e1a\u72ec\u7279\u7684\u4e1a\u52a1\u9700\u6c42\uff1b\u5b9a\u5236\u5f00\u53d1\u867d\u7136\u80fd\u5b8c\u5168\u8d34\u5408\u4e1a\u52a1\uff0c\u4f46\u5f00\u53d1\u5468\u671f\u957f\u3001\u6210\u672c\u9ad8\u6602\uff0c\u4e14\u540e\u671f\u7ef4\u62a4\u548c\u8fed\u4ee3\u6781\u4e3a\u56f0\u96be\uff0c\u5bb9\u6613\u201c\u5efa\u597d\u5373\u843d\u540e\u201d\u3002<\/p>\n<p>\u5bf9\u4e8e\u8ffd\u6c42\u957f\u671f\u53ef\u6301\u7eed\u53d1\u5c55\u7684\u4f01\u4e1a\u800c\u8a00\uff0c\u6211\u4eec\u57fa\u4e8e\u5927\u91cf\u6848\u4f8b\u5206\u6790\u5f97\u51fa\u7684\u7ed3\u8bba\u662f\uff1a\u5e94\u4f18\u5148\u8003\u8651\u517c\u5177\u4e2a\u6027\u5316\u4e0e\u6269\u5c55\u6027\u7684\u5e73\u53f0\u3002\u5176\u4e2d\uff0c\u4ee5\u65e0\u4ee3\u7801\/\u4f4e\u4ee3\u7801\u5e73\u53f0\u4e3a\u4ee3\u8868\u7684\u65b0\u4e00\u4ee3\u7cfb\u7edf\u6784\u5efa\u5de5\u5177\uff0c\u6b63\u6210\u4e3a\u8d8a\u6765\u8d8a\u591a\u524d\u77bb\u6027\u4f01\u4e1a\u7684\u9009\u62e9\u3002\u8fd9\u7c7b\u5e73\u53f0\u7684\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\u5176\u201c\u654f\u6377\u6027\u201d\u548c\u201c\u6269\u5c55\u6027\u201d\u3002\u5b83\u5141\u8bb8\u4f01\u4e1a\u4e1a\u52a1\u4eba\u5458\u50cf\u642d\u79ef\u6728\u4e00\u6837\uff0c\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\u5feb\u901f\u6784\u5efa\u3001\u8c03\u6574\u4e1a\u52a1\u6d41\u7a0b\u548c\u6570\u636e\u6a21\u578b\uff0c\u800c\u65e0\u9700\u7f16\u5199\u590d\u6742\u7684\u4ee3\u7801\u3002<\/p>\n<p>\u8fd9\u610f\u5473\u7740\uff0c\u5f53\u5e02\u573a\u53d8\u5316\u6216\u5185\u90e8\u7ba1\u7406\u7b56\u7565\u8c03\u6574\u65f6\uff0c\u4f01\u4e1a\u4e0d\u518d\u9700\u8981\u7b49\u5f85\u6f2b\u957f\u7684IT\u5f00\u53d1\u5468\u671f\u3002\u4f8b\u5982\uff0c\u5f53\u60a8\u53d1\u73b0\u9700\u8981\u589e\u52a0\u4e00\u4e2a\u65b0\u7684\u9500\u552e\u9636\u6bb5\u6216\u8c03\u6574\u5ba2\u6237\u5065\u5eb7\u5ea6\u8bc4\u5206\u89c4\u5219\u65f6\uff0c\u53ef\u4ee5\u5728\u6570\u5c0f\u65f6\u6216\u6570\u5929\u5185\u5b8c\u6210\u7cfb\u7edf\u7684\u8fed\u4ee3\u4f18\u5316\u3002\u8fd9\u6b63\u662f<strong>\u652f\u9053<\/strong>\u8fd9\u7c7b\u5e73\u53f0\u6240\u5021\u5bfc\u7684\u4ef7\u503c\u4e3b\u5f20\u2014\u2014\u5e2e\u52a9\u4f01\u4e1a<strong>\u6784\u5efa\u4e00\u5957\u80fd\u591f\u9002\u5e94\u672a\u676510\u5e74\u4e1a\u52a1\u53d1\u5c55\u7684\u53ef\u6301\u7eed\u4f7f\u7528\u7cfb\u7edf<\/strong>\u3002\u5b83\u8d4b\u4e88\u4e86\u4f01\u4e1a\u6839\u636e\u4e00\u7ebf\u70ae\u706b\u548c\u5ba2\u6237\u4f53\u9a8c\u5feb\u901f\u8fed\u4ee3\u4f18\u5316\u7684\u80fd\u529b\uff0c\u4ece\u6839\u672c\u4e0a\u907f\u514d\u4e86\u56e0\u7cfb\u7edf\u50f5\u5316\u800c\u963b\u788d\u4e1a\u52a1\u53d1\u5c55\u7684\u7a98\u5883\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E7%AC%AC%E4%B8%89%E6%AD%A5%EF%BC%9A%E6%95%B0%E6%8D%AE%E9%A9%B1%E5%8A%A8%E7%9A%84%E6%8C%81%E7%BB%AD%E4%BC%98%E5%8C%96%E9%97%AD%E7%8E%AF\"><\/span>3. \u7b2c\u4e09\u6b65\uff1a\u6570\u636e\u9a71\u52a8\u7684\u6301\u7eed\u4f18\u5316\u95ed\u73af<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u7cfb\u7edf\u4e0a\u7ebf\u7edd\u975e\u7ec8\u70b9\uff0c\u800c\u662f\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u771f\u6b63\u5f00\u59cb\u7684\u8d77\u70b9\u3002\u6838\u5fc3\u5de5\u4f5c\u5c06\u8f6c\u53d8\u4e3a\u5efa\u7acb\u4e00\u4e2a\u6570\u636e\u9a71\u52a8\u7684\u6301\u7eed\u4f18\u5316\u95ed\u73af\u3002\u9996\u5148\uff0c\u9700\u8981\u5229\u7528\u7cfb\u7edf\u5f3a\u5927\u7684\u62a5\u8868\u80fd\u529b\uff0c\u6784\u5efa\u591a\u7ef4\u5ea6\u7684\u4e1a\u52a1\u6570\u636e\u5206\u6790\u770b\u677f\uff0c\u5c06\u7b2c\u4e00\u90e8\u5206\u63d0\u5230\u7684\u6838\u5fc3KPIs\u8fdb\u884c\u5b9e\u65f6\u3001\u53ef\u89c6\u5316\u7684\u76d1\u63a7\u3002\u7ba1\u7406\u8005\u53ef\u4ee5\u4e00\u76ee\u4e86\u7136\u5730\u770b\u5230\u9500\u552e\u6f0f\u6597\u7684\u8f6c\u5316\u60c5\u51b5\u3001\u5ba2\u6237\u6d41\u5931\u7684\u9884\u8b66\u4fe1\u53f7\u3001\u670d\u52a1\u56e2\u961f\u7684\u54cd\u5e94\u6548\u7387\u7b49\u3002<\/p>\n<p>\u63a5\u4e0b\u6765\uff0c\u662f\u57fa\u4e8e\u6570\u636e\u6d1e\u5bdf\u8fdb\u884c\u51b3\u7b56\u548c\u884c\u52a8\u3002\u5f53\u62a5\u8868\u663e\u793a\u67d0\u4e2a\u9500\u552e\u56e2\u961f\u7684\u7ebf\u7d22\u8f6c\u5316\u7387\u6301\u7eed\u504f\u4f4e\u65f6\uff0c\u7ba1\u7406\u8005\u53ef\u4ee5\u4e0b\u94bb\u6570\u636e\uff0c\u5206\u6790\u662f\u7ebf\u7d22\u8d28\u91cf\u95ee\u9898\u3001\u8ddf\u8fdb\u9891\u7387\u4e0d\u8db3\u8fd8\u662f\u62a5\u4ef7\u73af\u8282\u8017\u65f6\u8fc7\u957f\u3002\u5b9a\u4f4d\u95ee\u9898\u540e\uff0c\u4fbf\u53ef\u7acb\u5373\u5236\u5b9a\u8c03\u6574\u7b56\u7565\uff0c\u4f8b\u5982\uff0c\u4f18\u5316\u7ebf\u7d22\u5206\u914d\u89c4\u5219\u3001\u8bbe\u5b9a\u5f3a\u5236\u8ddf\u8fdb\u4efb\u52a1\u63d0\u9192\u7b49\u3002<\/p>\n<p>\u6700\u5173\u952e\u7684\u662f\uff0c\u8fd9\u4e9b\u65b0\u7b56\u7565\u80fd\u591f\u901a\u8fc7\u7cfb\u7edf\u7684\u914d\u7f6e\u5feb\u901f\u843d\u5730\u6267\u884c\u3002\u4f8b\u5982\uff0c\u5728<strong>\u652f\u9053<\/strong>\u5e73\u53f0\u4e2d\uff0c\u7ba1\u7406\u8005\u53ef\u4ee5\u901a\u8fc7\u8c03\u6574\u5176\u5f3a\u5927\u7684\u201c\u89c4\u5219\u5f15\u64ce\u201d\uff0c\u8f7b\u677e\u4fee\u6539\u7ebf\u7d22\u5206\u914d\u903b\u8f91\uff1b\u901a\u8fc7\u914d\u7f6e\u201c\u6d41\u7a0b\u5f15\u64ce\u201d\uff0c\u4e3a\u62a5\u4ef7\u73af\u8282\u589e\u8bbe\u5ba1\u6279\u8282\u70b9\u4ee5\u786e\u4fdd\u8d28\u91cf\u3002\u65b0\u7b56\u7565\u6267\u884c\u4e00\u6bb5\u65f6\u95f4\u540e\uff0c\u518d\u56de\u5230\u6570\u636e\u770b\u677f\uff0c\u89c2\u5bdf\u76f8\u5173KPI\u662f\u5426\u5f97\u5230\u6539\u5584\uff0c\u4ece\u800c\u5f62\u6210\u201c<strong>\u6570\u636e\u6d1e\u5bdf \u2192 \u7b56\u7565\u51b3\u7b56 \u2192 \u7cfb\u7edf\u6267\u884c \u2192 \u6548\u679c\u53cd\u9988<\/strong>\u201d\u7684\u654f\u6377\u7ba1\u7406\u95ed\u73af\u3002\u8fd9\u5957\u95ed\u73af\u673a\u5236\uff0c\u6b63\u662f\u5c06\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u4ece\u7406\u5ff5\u8f6c\u5316\u4e3a\u5b9e\u9645\u4e1a\u7ee9\u589e\u957f\u7684\u6838\u5fc3\u52a8\u529b\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E6%A1%88%E4%BE%8B%E8%A7%A3%E6%9E%90%EF%BC%9A%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E7%AE%A1%E7%90%86%E7%B3%BB%E7%BB%9F%E5%9C%A8%E4%B8%8D%E5%90%8C%E5%9C%BA%E6%99%AF%E4%B8%8B%E7%9A%84%E5%BA%94%E7%94%A8\"><\/span>\u4e09\u3001\u6848\u4f8b\u89e3\u6790\uff1a\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u5728\u4e0d\u540c\u573a\u666f\u4e0b\u7684\u5e94\u7528<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7406\u8bba\u7684\u4ef7\u503c\u5728\u4e8e\u5b9e\u8df5\u3002\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u5e76\u975e\u4e00\u4e2a\u7a7a\u6cdb\u7684\u6982\u5ff5\uff0c\u5b83\u5728\u4f01\u4e1a\u7684\u4e0d\u540c\u4e1a\u52a1\u573a\u666f\u4e2d\u90fd\u80fd\u53d1\u6325\u5de8\u5927\u7684\u5a01\u529b\uff0c\u5c06\u6a21\u7cca\u7684\u7ba1\u7406\u8fc7\u7a0b\u53d8\u5f97\u6e05\u6670\u53ef\u91cf\u5316\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E9%94%80%E5%94%AE%E5%9C%BA%E6%99%AF%EF%BC%9A%E5%A6%82%E4%BD%95%E5%B0%86%E9%94%80%E5%94%AE%E8%BF%87%E7%A8%8B%E4%B8%8E%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E6%8C%82%E9%92%A9%EF%BC%9F\"><\/span>1. \u9500\u552e\u573a\u666f\uff1a\u5982\u4f55\u5c06\u9500\u552e\u8fc7\u7a0b\u4e0e\u5ba2\u6237\u7ee9\u6548\u6302\u94a9\uff1f<span 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class=\"ez-toc-section\" id=\"2_%E6%9C%8D%E5%8A%A1%E5%9C%BA%E6%99%AF%EF%BC%9A%E5%A6%82%E4%BD%95%E9%87%8F%E5%8C%96%E5%AE%A2%E6%88%B7%E6%BB%A1%E6%84%8F%E5%BA%A6%E4%B8%8E%E6%9C%8D%E5%8A%A1%E6%88%90%E6%9C%AC%EF%BC%9F\"><\/span>2. \u670d\u52a1\u573a\u666f\uff1a\u5982\u4f55\u91cf\u5316\u5ba2\u6237\u6ee1\u610f\u5ea6\u4e0e\u670d\u52a1\u6210\u672c\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5bf9\u4e8e\u5ba2\u6237\u6210\u529f\u6216\u552e\u540e\u670d\u52a1\u90e8\u95e8\u800c\u8a00\uff0c\u5176\u6838\u5fc3\u76ee\u6807\u662f\u5728\u63a7\u5236\u6210\u672c\u7684\u524d\u63d0\u4e0b\uff0c\u6700\u5927\u5316\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u5fe0\u8bda\u5ea6\u3002\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u901a\u8fc7\u91cf\u5316\u670d\u52a1\u8fc7\u7a0b\uff0c\u4e3a\u5b9e\u73b0\u8fd9\u4e00\u5e73\u8861\u76ee\u6807\u63d0\u4f9b\u4e86\u5f3a\u5927\u7684\u6570\u636e\u6b66\u5668\u3002<\/p>\n<p>\u4ee5\u4e00\u4e2a\u8bbe\u5907\u7ef4\u4fdd\u670d\u52a1\u4f01\u4e1a\u4e3a\u4f8b\uff0c\u901a\u8fc7\u90e8\u7f72\u57fa\u4e8e<strong>\u652f\u9053<\/strong>SMS\uff08\u670d\u52a1\u7ba1\u7406\u7cfb\u7edf\uff09\u89e3\u51b3\u65b9\u6848\u6784\u5efa\u7684\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u4f53\u7cfb\uff0c\u53ef\u4ee5\u505a\u5230\uff1a<\/p>\n<ul>\n<li><strong>\u670d\u52a1\u8fc7\u7a0b\u91cf\u5316\u7ba1\u7406<\/strong>\uff1a\u7cfb\u7edf\u7edf\u4e00\u63a5\u6536\u6765\u81ea\u7535\u8bdd\u3001\u5fae\u4fe1\u3001APP\u7b49\u6e20\u9053\u7684\u670d\u52a1\u8bf7\u6c42\uff0c\u81ea\u52a8\u751f\u6210\u670d\u52a1\u5de5\u5355\u5e76\u6839\u636e\u9884\u8bbe\u89c4\u5219\uff08\u5982\u533a\u57df\u3001\u6280\u80fd\u8981\u6c42\uff09\u667a\u80fd\u6d3e\u53d1\u7ed9\u5de5\u7a0b\u5e08\u3002\u7cfb\u7edf\u4f1a\u7cbe\u51c6\u8bb0\u5f55\u4ece\u63a5\u5355\u3001\u51fa\u53d1\u3001\u73b0\u573a\u5904\u7406\u5230\u95ee\u9898\u5173\u95ed\u7684\u6bcf\u4e00\u4e2a\u65f6\u95f4\u8282\u70b9\uff0c\u81ea\u52a8\u8ba1\u7b97\u9996\u6b21\u54cd\u5e94\u65f6\u95f4\uff08FRT\uff09\u3001\u5e73\u5747\u89e3\u51b3\u65f6\u95f4\uff08ART\uff09\u7b49\u6838\u5fc3\u6548\u7387\u6307\u6807\u3002<\/li>\n<li><strong>\u6210\u672c\u4e0e\u6548\u76ca\u5206\u6790<\/strong>\uff1a\u7cfb\u7edf\u53ef\u4ee5\u5173\u8054\u5907\u4ef6\u9886\u7528\u3001\u5de5\u65f6\u6d88\u8017\u7b49\u6210\u672c\u6570\u636e\u5230\u6bcf\u4e00\u5f20\u5de5\u5355\uff0c\u4ece\u800c\u7cbe\u786e\u8ba1\u7b97\u51fa\u5355\u6b21\u670d\u52a1\u7684\u6210\u672c\u3002\u7ba1\u7406\u8005\u53ef\u4ee5\u5206\u6790\u4e0d\u540c\u7c7b\u578b\u95ee\u9898\u7684\u670d\u52a1\u6210\u672c\uff0c\u8bc6\u522b\u51fa\u9ad8\u53d1\u4e14\u9ad8\u6210\u672c\u7684\u95ee\u9898\uff0c\u4ece\u800c\u63a8\u52a8\u4ea7\u54c1\u90e8\u95e8\u8fdb\u884c\u6539\u8fdb\uff0c\u4ece\u6e90\u5934\u4e0a\u964d\u4f4e\u670d\u52a1\u6210\u672c\u3002<\/li>\n<li><strong>\u6ee1\u610f\u5ea6\u4e0e\u670d\u52a1\u6570\u636e\u5173\u8054<\/strong>\uff1a\u5728\u5de5\u5355\u5173\u95ed\u540e\uff0c\u7cfb\u7edf\u53ef\u4ee5\u81ea\u52a8\u89e6\u53d1\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u7814\uff08\u5982NPS\u6216\u4e94\u661f\u8bc4\u5206\uff09\u3002\u5173\u952e\u5728\u4e8e\uff0c\u7cfb\u7edf\u80fd\u5c06\u6ee1\u610f\u5ea6\u5f97\u5206\u4e0e\u8be5\u6b21\u670d\u52a1\u7684\u5177\u4f53\u6570\u636e\uff08\u5982\u54cd\u5e94\u65f6\u957f\u3001\u89e3\u51b3\u65f6\u957f\u3001\u670d\u52a1\u5de5\u7a0b\u5e08\uff09\u8fdb\u884c\u5173\u8054\u5206\u6790\u3002\u7ba1\u7406\u8005\u53ef\u4ee5\u6e05\u6670\u5730\u770b\u5230\uff0c\u54ea\u4e9b\u56e0\u7d20\u5bf9\u5ba2\u6237\u6ee1\u610f\u5ea6\u5f71\u54cd\u6700\u5927\uff0c\u54ea\u4e9b\u5de5\u7a0b\u5e08\u7684\u670d\u52a1\u8d28\u91cf\u6700\u9ad8\uff0c\u4ece\u800c\u4e3a\u7ee9\u6548\u8003\u6838\u3001\u57f9\u8bad\u548c\u6d41\u7a0b\u4f18\u5316\u63d0\u4f9b\u76f4\u63a5\u7684\u6570\u636e\u4f9d\u636e\uff0c\u6700\u7ec8\u5728\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u7684\u540c\u65f6\uff0c\u5b9e\u73b0\u670d\u52a1\u8d44\u6e90\u7684\u6700\u9ad8\u6548\u5229\u7528\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E9%80%89%E5%9E%8B%E6%B4%9E%E5%AF%9F%EF%BC%9A%E6%88%90%E5%8A%9F%E8%90%BD%E5%9C%B0%E5%AE%A2%E6%88%B7%E7%BB%A9%E6%95%88%E7%AE%A1%E7%90%86%E7%B3%BB%E7%BB%9F%E7%9A%84%E4%B8%89%E5%A4%A7%E6%94%AF%E6%9F%B1\"><\/span>\u56db\u3001\u9009\u578b\u6d1e\u5bdf\uff1a\u6210\u529f\u843d\u5730\u5ba2\u6237\u7ee9\u6548\u7ba1\u7406\u7cfb\u7edf\u7684\u4e09\u5927\u652f\u67f1<span 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