{"id":28018,"date":"2025-12-13T08:32:57","date_gmt":"2025-12-13T00:32:57","guid":{"rendered":"https:\/\/www.zdsztech.com\/blog\/hr-shared-service-platform-mechanism-analysis-centralized-human-resource-management\/"},"modified":"2025-12-13T08:32:57","modified_gmt":"2025-12-13T00:32:57","slug":"hr-shared-service-platform-mechanism-analysis-centralized-human-resource-management","status":"publish","type":"post","link":"https:\/\/www.zdsztech.com\/blog\/hr-shared-service-platform-mechanism-analysis-centralized-human-resource-management\/","title":{"rendered":"HR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u7684\u673a\u5236\u89e3\u6790\uff1a\u5982\u4f55\u5b9e\u73b0\u4eba\u529b\u8d44\u6e90\u7684\u96c6\u4e2d\u7ba1\u7406"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.zdsztech.com\/wp-content\/uploads\/2025\/12\/1765585976-2a819ef76032837ea7dd319da994e9c6.jpeg\" alt=\"HR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u7684\u673a\u5236\u89e3\u6790\uff1a\u5982\u4f55\u5b9e\u73b0\u4eba\u529b\u8d44\u6e90\u7684\u96c6\u4e2d\u7ba1\u7406\"><\/p>\n<p>\u5728\u5f53\u4eca\u6025\u5267\u53d8\u5316\u7684\u5546\u4e1a\u73af\u5883\u4e2d\uff0c\u4f01\u4e1a\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u6b63\u9762\u4e34\u524d\u6240\u672a\u6709\u7684\u6311\u6218\uff1a\u8de8\u5730\u57df\u3001\u8de8\u4e1a\u52a1\u7ebf\u7684\u7ba1\u7406\u6807\u51c6\u96be\u4ee5\u7edf\u4e00\uff0c\u5bfc\u81f4\u8fd0\u8425\u6548\u7387\u4f4e\u4e0b\uff1b\u5927\u91cf\u4e8b\u52a1\u6027\u5de5\u4f5c\u6d88\u8017\u4e86HR\u56e2\u961f\u7684\u5b9d\u8d35\u7cbe\u529b\uff0c\u4f7f\u5176\u65e0\u6687\u987e\u53ca\u6218\u7565\u6027\u4eba\u624d\u53d1\u5c55\uff1b\u5206\u6563\u5728\u5404\u4e2a\u7cfb\u7edf\u548c\u8868\u683c\u4e2d\u7684\u5458\u5de5\u6570\u636e\u5f62\u6210\u4e86\u4e00\u5ea7\u5ea7\u201c\u6570\u636e\u5b64\u5c9b\u201d\uff0c\u8ba9\u7cbe\u51c6\u51b3\u7b56\u65e0\u4ece\u8c08\u8d77\u3002\u9762\u5bf9\u8fd9\u4e9b\u666e\u904d\u75db\u70b9\uff0c\u8d8a\u6765\u8d8a\u591a\u7684\u4f01\u4e1a\u51b3\u7b56\u8005\u5c06\u76ee\u5149\u6295\u5411\u4e86\u4eba\u529b\u8d44\u6e90\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff08HR Shared Service Center, HRSSC\uff09\u3002\u6839\u636eGartner\u7684\u62a5\u544a\u663e\u793a\uff0c\u5168\u7403\u8d85\u8fc770%\u7684\u5927\u578b\u4f01\u4e1a\u5df2\u7ecf\u91c7\u7eb3\u6216\u6b63\u5728\u89c4\u5212HR\u5171\u4eab\u670d\u52a1\u6a21\u5f0f\uff0c\u8fd9\u4e00\u8d8b\u52bf\u6b63\u4ee5\u524d\u6240\u672a\u6709\u7684\u901f\u5ea6\u5411\u4e2d\u578b\u4f01\u4e1a\u6e17\u900f\u3002\u8fd9\u5df2\u4e0d\u518d\u662f\u4e00\u4e2a\u201c\u53ef\u9009\u9879\u201d\uff0c\u800c\u662f\u91cd\u5851\u7ec4\u7ec7\u6548\u80fd\u3001\u9a71\u52a8\u4e1a\u52a1\u589e\u957f\u7684\u201c\u5fc5\u9009\u9879\u201d\u3002\u672c\u6587\u65e8\u5728\u4ee5\u9996\u5e2d\u884c\u4e1a\u5206\u6790\u5e08\u7684\u89c6\u89d2\uff0c\u4e3a\u4f01\u4e1a\u51b3\u7b56\u8005\u63d0\u4f9b\u4e00\u4efd\u5173\u4e8eHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u6784\u5efa\u4e0e\u8fd0\u8425\u7684\u7ec8\u6781\u6307\u5357\uff0c\u6df1\u5ea6\u5256\u6790\u5176\u6838\u5fc3\u673a\u5236\uff0c\u5e76\u4e3a\u4f01\u4e1a\u5b9e\u73b0\u6210\u529f\u7684\u96c6\u4e2d\u5316\u7ba1\u7406\u7ed8\u5236\u4e00\u5e45\u6e05\u6670\u3001\u53ef\u6267\u884c\u7684\u8def\u7ebf\u56fe\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%80%E3%80%81%E5%AE%9A%E4%B9%89%E4%B8%8E%E4%BB%B7%E5%80%BC%EF%BC%9A%E5%85%A8%E9%9D%A2%E8%A7%A3%E6%9E%90HR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%EF%BC%88HRSSC%EF%BC%89%E7%9A%84%E6%A0%B8%E5%BF%83%E5%86%85%E6%B6%B5\"><\/span>\u4e00\u3001\u5b9a\u4e49\u4e0e\u4ef7\u503c\uff1a\u5168\u9762\u89e3\u6790HR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff08HRSSC\uff09\u7684\u6838\u5fc3\u5185\u6db5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E4%BB%80%E4%B9%88%E6%98%AFHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%EF%BC%88HRSSC%EF%BC%89%EF%BC%9F\"><\/span>1. \u4ec0\u4e48\u662fHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff08HRSSC\uff09\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u8981\u7406\u89e3HR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff08HRSSC\uff09\uff0c\u6211\u4eec\u5fc5\u987b\u5148\u5c06\u5176\u7f6e\u4e8e\u73b0\u4ee3\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u7684\u201c\u4e09\u652f\u67f1\u201d\u6a21\u578b\u4e2d\u3002\u8be5\u6a21\u578b\u7531\u8457\u540d\u4eba\u529b\u8d44\u6e90\u5927\u5e08\u6234\u7ef4\u00b7\u5c24\u91cc\u5947\uff08Dave Ulrich\uff09\u63d0\u51fa\uff0c\u5c06HR\u804c\u80fd\u5212\u5206\u4e3a\u4e09\u4e2a\u76f8\u4e92\u652f\u6491\u7684\u90e8\u5206\uff1a<\/p>\n<ul>\n<li><strong>COE (Center of Expertise)\uff1a<\/strong> \u4e13\u5bb6\u4e2d\u5fc3\uff0c\u8d1f\u8d23\u8bbe\u8ba1\u5168\u96c6\u56e2\u7684\u4eba\u529b\u8d44\u6e90\u653f\u7b56\u3001\u6d41\u7a0b\u548c\u65b9\u6848\uff0c\u5982\u85aa\u916c\u4f53\u7cfb\u8bbe\u8ba1\u3001\u9886\u5bfc\u529b\u53d1\u5c55\u6a21\u578b\u7b49\uff0c\u662f\u9876\u5c42\u8bbe\u8ba1\u7684\u201c\u5927\u8111\u201d\u3002<\/li>\n<li><strong>HRBP (HR Business Partner)\uff1a<\/strong> \u4eba\u529b\u8d44\u6e90\u4e1a\u52a1\u4f19\u4f34\uff0c\u6df1\u5165\u4e1a\u52a1\u4e00\u7ebf\uff0c\u4e3a\u4e1a\u52a1\u90e8\u95e8\u63d0\u4f9b\u5b9a\u5236\u5316\u7684\u4eba\u529b\u8d44\u6e90\u89e3\u51b3\u65b9\u6848\uff0c\u662f\u8fde\u63a5\u4e1a\u52a1\u4e0eHR\u7684\u201c\u6865\u6881\u201d\u3002<\/li>\n<li><strong>HRSSC (HR Shared Service Center)\uff1a<\/strong> 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class=\"ez-toc-section\" id=\"2_HRSSC%E4%B8%BA%E4%BC%81%E4%B8%9A%E5%B8%A6%E6%9D%A5%E7%9A%84%E6%A0%B8%E5%BF%83%E6%88%98%E7%95%A5%E4%BB%B7%E5%80%BC\"><\/span>2. HRSSC\u4e3a\u4f01\u4e1a\u5e26\u6765\u7684\u6838\u5fc3\u6218\u7565\u4ef7\u503c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5bf9\u4e8e\u4f01\u4e1a\u9ad8\u7ba1\u800c\u8a00\uff0cHRSSC\u7684\u4ef7\u503c\u7edd\u4e0d\u4ec5\u4ec5\u662fHR\u90e8\u95e8\u5185\u90e8\u7684\u5de5\u5177\u4f18\u5316\uff0c\u5b83\u5bf9\u6574\u4e2a\u4f01\u4e1a\u7684\u5546\u4e1a\u8fd0\u8425\u90fd\u5177\u6709\u6df1\u8fdc\u7684\u6218\u7565\u610f\u4e49\u3002\u5176\u6838\u5fc3\u4ef7\u503c\u53ef\u4ee5\u4ece\u4ee5\u4e0b\u51e0\u4e2a\u7ef4\u5ea6\u8fdb\u884c\u89e3\u8bfb\uff1a<\/p>\n<ul>\n<li><strong>\u6210\u672c\u63a7\u5236\u4e0e\u6548\u7387\u63d0\u5347<\/strong>\uff1a\u8fd9\u662fHRSSC\u6700\u76f4\u89c2\u7684\u4ef7\u503c\u3002\u901a\u8fc7\u5c06\u5206\u6563\u5728\u5404\u5730\u7684\u4e8b\u52a1\u6027\u5de5\u4f5c\u96c6\u4e2d\u5904\u7406\uff0c\u4f01\u4e1a\u53ef\u4ee5\u663e\u8457\u51cf\u5c11\u4eba\u529b\u8d44\u6e90\u7684\u91cd\u590d\u6295\u5165\u3002\u91cf\u5316\u5206\u6790\u8868\u660e\uff0c\u6210\u529f\u7684HRSSC\u5b9e\u8df5\u80fd\u591f\u5c06\u4e8b\u52a1\u6027\u5de5\u4f5c\u7684\u5904\u7406\u6210\u672c\u964d\u4f4e30%\u81f350%\u3002\u540c\u65f6\uff0c\u6807\u51c6\u5316\u7684\u6d41\u7a0b\u548c\u81ea\u52a8\u5316\u6280\u672f\u7684\u5e94\u7528\uff0c\u4f7f\u5f97\u5904\u7406\u6548\u7387\u5927\u5e45\u63d0\u5347\uff0c\u4f8b\u5982\uff0c\u8fc7\u53bb\u9700\u8981\u6570\u5929\u5b8c\u6210\u7684\u6279\u91cf\u5165\u804c\u624b\u7eed\uff0c\u5728HRSSC\u6a21\u5f0f\u4e0b\u53ef\u80fd\u4ec5\u9700\u6570\u5c0f\u65f6\u3002<\/li>\n<li><strong>\u670d\u52a1\u8d28\u91cf\u4e0e\u5458\u5de5\u6ee1\u610f\u5ea6<\/strong>\uff1a\u5206\u6563\u7684HR\u64cd\u4f5c\u5f80\u5f80\u5bfc\u81f4\u670d\u52a1\u6807\u51c6\u4e0d\u4e00\uff0c\u5458\u5de5\u5728\u4e0d\u540c\u5730\u533a\u6216\u90e8\u95e8\u53ef\u80fd\u83b7\u5f97\u622a\u7136\u4e0d\u540c\u7684\u4f53\u9a8c\u3002HRSSC\u901a\u8fc7\u5efa\u7acb\u7edf\u4e00\u7684\u670d\u52a1\u6807\u51c6\u3001\u77e5\u8bc6\u5e93\u548cSLA\uff08\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff09\uff0c\u786e\u4fdd\u6bcf\u4e00\u4f4d\u5458\u5de5\u65e0\u8bba\u8eab\u5904\u4f55\u5730\uff0c\u90fd\u80fd\u83b7\u5f97\u4e00\u81f4\u3001\u4e13\u4e1a\u3001\u9ad8\u6548\u7684\u670d\u52a1\u3002\u8fd9\u76f4\u63a5\u63d0\u5347\u4e86\u5458\u5de5\u5bf9HR\u670d\u52a1\u7684\u6ee1\u610f\u5ea6\u548c\u4fe1\u4efb\u611f\uff0c\u4ece\u800c\u589e\u5f3a\u4e86\u5458\u5de5\u7684\u6574\u4f53\u656c\u4e1a\u5ea6\u3002<\/li>\n<li><strong>\u6570\u636e\u9a71\u52a8\u51b3\u7b56<\/strong>\uff1a\u5f53\u6240\u6709\u7684\u4eba\u529b\u8d44\u6e90\u64cd\u4f5c\u6570\u636e\u88ab\u96c6\u4e2d\u5230\u4e00\u4e2a\u5e73\u53f0\u4e0a\u65f6\uff0c\u4f01\u4e1a\u4fbf\u62e5\u6709\u4e86\u4e00\u4e2a\u5b8c\u6574\u3001\u5b9e\u65f6\u3001\u51c6\u786e\u7684\u4eba\u624d\u6570\u636e\u91d1\u77ff\u3002\u7ba1\u7406\u5c42\u53ef\u4ee5\u8f7b\u677e\u83b7\u53d6\u5173\u4e8e\u4eba\u529b\u6210\u672c\u3001\u4eba\u5458\u6d41\u52a8\u7387\u3001\u62db\u8058\u6548\u7387\u3001\u5458\u5de5\u7ed3\u6784\u7b49\u591a\u7ef4\u5ea6\u7684\u6570\u636e\u5206\u6790\u62a5\u544a\u3002\u8fd9\u4e9b\u9ad8\u8d28\u91cf\u7684\u6570\u636e\u4e3a\u4eba\u624d\u76d8\u70b9\u3001\u7ee7\u4efb\u8005\u8ba1\u5212\u3001\u7ec4\u7ec7\u6548\u80fd\u8bca\u65ad\u7b49\u6218\u7565\u6027\u4eba\u529b\u8d44\u6e90\u89c4\u5212\u63d0\u4f9b\u4e86\u575a\u5b9e\u53ef\u9760\u7684\u51b3\u7b56\u652f\u6301\u3002<\/li>\n<li><strong>\u98ce\u9669\u5408\u89c4\u4e0e\u6807\u51c6\u5316<\/strong>\uff1a\u5728\u65e5\u76ca\u590d\u6742\u7684\u6cd5\u5f8b\u6cd5\u89c4\u73af\u5883\u4e0b\uff0c\u786e\u4fdd\u5168\u96c6\u56e2\u7684\u4eba\u529b\u8d44\u6e90\u64cd\u4f5c100%\u5408\u89c4\u662f\u4e00\u9879\u5de8\u5927\u6311\u6218\u3002HRSSC\u901a\u8fc7\u5c06\u653f\u7b56\u6cd5\u89c4\u5185\u5d4c\u4e8e\u6807\u51c6\u6d41\u7a0b\u4e2d\uff0c\u786e\u4fdd\u4e86\u6bcf\u4e00\u6b21\u64cd\u4f5c\uff08\u5982\u52b3\u52a8\u5408\u540c\u7b7e\u8ba2\u3001\u4e2a\u7a0e\u8ba1\u7b97\u3001\u793e\u4fdd\u7f34\u7eb3\uff09\u90fd\u4e25\u683c\u9075\u5b88\u56fd\u5bb6\u548c\u5730\u65b9\u7684\u6700\u65b0\u6cd5\u89c4\u4ee5\u53ca\u4f01\u4e1a\u5185\u90e8\u7684\u7edf\u4e00\u653f\u7b56\uff0c\u4ece\u800c\u6781\u5927\u5730\u964d\u4f4e\u4e86\u4f01\u4e1a\u7684\u7528\u5de5\u98ce\u9669\u548c\u5408\u89c4\u6210\u672c\u3002<\/li>\n<li><strong>\u89e3\u653e\u6218\u7565\u6027\u4eba\u529b\u8d44\u6e90<\/strong>\uff1a\u5f53HRSSC\u627f\u62c5\u4e86\u7edd\u5927\u90e8\u5206\u7684\u4e8b\u52a1\u6027\u5de5\u4f5c\u540e\uff0cHRBP\u548cCOE\u56e2\u961f\u4fbf\u80fd\u771f\u6b63\u4ece\u7e41\u7410\u7684\u65e5\u5e38\u884c\u653f\u5de5\u4f5c\u4e2d\u201c\u89e3\u653e\u201d\u51fa\u6765\u3002HRBP\u53ef\u4ee5\u66f4\u4e13\u6ce8\u4e8e\u7406\u89e3\u4e1a\u52a1\u75db\u70b9\uff0c\u63d0\u4f9b\u6218\u7565\u6027\u4eba\u624d\u652f\u6301\uff1bCOE\u53ef\u4ee5\u66f4\u805a\u7126\u4e8e\u8bbe\u8ba1\u7b26\u5408\u672a\u6765\u53d1\u5c55\u8d8b\u52bf\u7684\u4eba\u624d\u653f\u7b56\u548c\u9879\u76ee\u3002\u8fd9\u4f7f\u5f97\u6574\u4e2aHR\u56e2\u961f\u7684\u4ef7\u503c\u91cd\u5fc3\u4ece\u201c\u64cd\u4f5c\u6267\u884c\u201d\u8f6c\u5411\u201c\u6218\u7565\u8d21\u732e\u201d\uff0c\u6210\u4e3a\u9a71\u52a8\u4e1a\u52a1\u589e\u957f\u7684\u6838\u5fc3\u5f15\u64ce\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E4%BA%8C%E3%80%81%E6%9C%BA%E5%88%B6%E8%A7%A3%E6%9E%90%EF%BC%9AHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%E7%9A%84%E4%B8%89%E5%A4%A7%E5%85%B3%E9%94%AE%E8%BF%90%E8%90%A5%E6%9C%BA%E5%88%B6\"><\/span>\u4e8c\u3001\u673a\u5236\u89e3\u6790\uff1aHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u7684\u4e09\u5927\u5173\u952e\u8fd0\u8425\u673a\u5236<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4e00\u4e2a\u9ad8\u6548\u8fd0\u8f6c\u7684HR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff0c\u5176\u80cc\u540e\u4f9d\u8d56\u4e8e\u4e00\u5957\u7cbe\u5bc6\u8bbe\u8ba1\u7684\u8fd0\u8425\u673a\u5236\u3002\u8fd9\u5957\u673a\u5236\u786e\u4fdd\u4e86\u670d\u52a1\u80fd\u591f\u7cbe\u51c6\u3001\u9ad8\u6548\u5730\u89e6\u8fbe\u6bcf\u4e00\u4f4d\u5458\u5de5\u548c\u7ba1\u7406\u8005\uff0c\u5e76\u4e14\u6d41\u7a0b\u80fd\u591f\u5728\u89c4\u8303\u5316\u4e0e\u81ea\u52a8\u5316\u4e4b\u95f4\u627e\u5230\u6700\u4f73\u5e73\u8861\u3002\u5176\u4e2d\uff0c\u670d\u52a1\u4ea4\u4ed8\u673a\u5236\u548c\u6d41\u7a0b\u8fd0\u4f5c\u673a\u5236\u662f\u5176\u6838\u5fc3\u652f\u67f1\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%9C%8D%E5%8A%A1%E4%BA%A4%E4%BB%98%E6%9C%BA%E5%88%B6%EF%BC%9A%E5%A6%82%E4%BD%95%E6%9E%84%E5%BB%BA%E5%A4%9A%E5%B1%82%E7%BA%A7%E6%9C%8D%E5%8A%A1%E6%A8%A1%E5%9E%8B%EF%BC%9F\"><\/span>1. \u670d\u52a1\u4ea4\u4ed8\u673a\u5236\uff1a\u5982\u4f55\u6784\u5efa\u591a\u5c42\u7ea7\u670d\u52a1\u6a21\u578b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>HRSSC\u5e76\u975e\u4e00\u4e2a\u5355\u4e00\u7684\u7a97\u53e3\uff0c\u800c\u662f\u4e00\u4e2a\u7ed3\u6784\u5316\u7684\u3001\u591a\u5c42\u7ea7\u7684\u670d\u52a1\u4f53\u7cfb\uff0c\u65e8\u5728\u7528\u6700\u7ecf\u6d4e\u9ad8\u6548\u7684\u65b9\u5f0f\u89e3\u51b3\u4e0d\u540c\u590d\u6742\u5ea6\u7684\u95ee\u9898\u3002\u8fd9\u79cd\u5206\u5c42\u670d\u52a1\u6a21\u578b\uff08Tiered Service Model\uff09\u662fHRSSC\u8fd0\u8425\u7684\u57fa\u77f3\uff0c\u901a\u5e38\u5206\u4e3a\u4e09\u5c42\uff1a<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u670d\u52a1\u5c42\u7ea7<\/th>\n<th align=\"left\">\u6e20\u9053\u793a\u4f8b<\/th>\n<th align=\"left\">\u89e3\u51b3\u95ee\u9898\u7c7b\u578b<\/th>\n<th align=\"left\">\u4f18\u52bf<\/th>\n<th align=\"left\">\u7f3a\u70b9<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>Tier 0 (\u81ea\u52a9\u670d\u52a1)<\/strong><\/td>\n<td align=\"left\">\u5185\u90e8\u77e5\u8bc6\u5e93\u3001\u667a\u80fd\u95ee\u7b54\u673a\u5668\u4eba\uff08Chatbot\uff09\u3001\u5458\u5de5\u81ea\u52a9\u95e8\u6237\uff08ESS\/MSS\uff09<\/td>\n<td align=\"left\">\u5e38\u89c1\u653f\u7b56\u67e5\u8be2\uff08\u5982\u5e74\u5047\u89c4\u5b9a\uff09\u3001\u4e2a\u4eba\u4fe1\u606f\u4fee\u6539\u3001\u5728\u7ebf\u63d0\u4ea4\u5047\u671f\u7533\u8bf7\u3001\u6253\u5370\u6536\u5165\u8bc1\u660e\u7b49\u9ad8\u9891\u3001\u7b80\u5355\u95ee\u9898\u3002<\/td>\n<td align=\"left\">24\/7\u5168\u5929\u5019\u53ef\u7528\uff0c\u54cd\u5e94\u5373\u65f6\uff0c\u8fd0\u8425\u6210\u672c\u6781\u4f4e\uff0c\u6781\u5927\u5206\u6d41\u4e00\u7ebf\u538b\u529b\u3002<\/td>\n<td align=\"left\">\u89e3\u51b3\u95ee\u9898\u8303\u56f4\u6709\u9650\uff0c\u65e0\u6cd5\u5904\u7406\u4e2a\u6027\u5316\u6216\u590d\u6742\u60c5\u51b5\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>Tier 1 (\u4e00\u7ebf\u652f\u6301)<\/strong><\/td>\n<td align=\"left\">\u670d\u52a1\u70ed\u7ebf\u3001\u5728\u7ebf\u5de5\u5355\u7cfb\u7edf\uff08Ticketing\uff09\u3001\u5171\u4eab\u670d\u52a1\u4e2d\u5fc3\u5750\u5e2d<\/td>\n<td align=\"left\">\u6807\u51c6\u5316\u6d41\u7a0b\u5904\u7406\uff08\u5982\u5165\u804c\u529e\u7406\u3001\u793e\u4fdd\u57fa\u6570\u8c03\u6574\uff09\uff0c\u4ee5\u53ca\u6240\u6709Tier 0\u65e0\u6cd5\u81ea\u52a9\u89e3\u51b3\u7684\u5e38\u89c4\u95ee\u9898\u3002<\/td>\n<td align=\"left\">\u54cd\u5e94\u5feb\u901f\uff0c\u901a\u8fc7\u6807\u51c6\u5316\u811a\u672c\u548c\u6d41\u7a0b\uff0c\u80fd\u89e3\u51b380%\u4ee5\u4e0a\u7684\u65e5\u5e38\u95ee\u8be2\u548c\u8bf7\u6c42\uff0c\u670d\u52a1\u8d28\u91cf\u53ef\u63a7\u3002<\/td>\n<td align=\"left\">\u9700\u8981\u6295\u5165\u4e13\u4e1a\u5750\u5e2d\u4eba\u5458\uff0c\u5bf9\u77e5\u8bc6\u5e93\u548c\u6d41\u7a0b\u4f9d\u8d56\u5ea6\u9ad8\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>Tier 2 (\u4e13\u5bb6\u652f\u6301)<\/strong><\/td>\n<td align=\"left\">\u85aa\u916c\u4e13\u5bb6\u3001\u62db\u8058\u4e13\u5bb6\u3001\u5458\u5de5\u5173\u7cfb\u4e13\u5bb6\u3001\u6cd5\u52a1\u4e13\u5bb6<\/td>\n<td align=\"left\">\u590d\u6742\u7684\u3001\u9700\u8981\u4e13\u4e1a\u9886\u57df\u77e5\u8bc6\u548c\u5224\u65ad\u7684\u4e2a\u6848\uff0c\u5982\u590d\u6742\u7684\u85aa\u916c\u7ed3\u6784\u8ba1\u7b97\u3001\u52b3\u52a8\u4e89\u8bae\u5904\u7406\u3001\u7279\u6b8a\u4eba\u624d\u5f15\u8fdb\u7b49\u3002<\/td>\n<td align=\"left\">\u63d0\u4f9b\u6df1\u5ea6\u3001\u6743\u5a01\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u5904\u7406\u7591\u96be\u6742\u75c7\uff0c\u662f\u670d\u52a1\u8d28\u91cf\u7684\u6700\u7ec8\u4fdd\u969c\u3002<\/td>\n<td align=\"left\">\u4e13\u5bb6\u8d44\u6e90\u6709\u9650\u4e14\u6210\u672c\u9ad8\uff0c\u5904\u7406\u5468\u671f\u76f8\u5bf9\u8f83\u957f\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u8fd9\u4e2a\u4e09\u5c42\u6a21\u578b\u6784\u6210\u4e86\u4e00\u4e2a\u9ad8\u6548\u7684\u670d\u52a1\u6f0f\u6597\uff1a\u7edd\u5927\u591a\u6570\uff08\u7ea670-80%\uff09\u7684\u7b80\u5355\u95ee\u9898\u5728Tier 0\u88ab\u89e3\u51b3\uff1b\u5927\u90e8\u5206\u5269\u4f59\u7684\u6807\u51c6\u5316\u95ee\u9898\uff08\u7ea615-20%\uff09\u5728Tier 1\u5f97\u5230\u5904\u7406\uff1b\u53ea\u6709\u6781\u5c11\u6570\uff08\u4f4e\u4e8e5%\uff09\u7684\u590d\u6742\u4e2a\u6848\u624d\u9700\u8981\u5347\u7ea7\u5230Tier 2\u3002\u8fd9\u79cd\u8bbe\u8ba1\u4e0d\u4ec5\u4f18\u5316\u4e86\u8d44\u6e90\u914d\u7f6e\uff0c\u4e5f\u786e\u4fdd\u4e86\u5458\u5de5\u80fd\u591f\u901a\u8fc7\u6700\u4fbf\u6377\u7684\u6e20\u9053\u83b7\u5f97\u6240\u9700\u652f\u6301\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%B5%81%E7%A8%8B%E8%BF%90%E4%BD%9C%E6%9C%BA%E5%88%B6%EF%BC%9A%E4%BB%8E%E5%88%86%E6%95%A3%E5%88%B0%E9%9B%86%E4%B8%AD%E7%9A%84%E6%B5%81%E7%A8%8B%E5%86%8D%E9%80%A0\"><\/span>2. \u6d41\u7a0b\u8fd0\u4f5c\u673a\u5236\uff1a\u4ece\u5206\u6563\u5230\u96c6\u4e2d\u7684\u6d41\u7a0b\u518d\u9020<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>HRSSC\u7684\u6838\u5fc3\u662f\u6d41\u7a0b\u3002\u4ece\u5206\u6563\u5230\u96c6\u4e2d\u7684\u8f6c\u53d8\uff0c\u672c\u8d28\u4e0a\u662f\u4e00\u573a\u6df1\u523b\u7684\u201c\u6d41\u7a0b\u518d\u9020\u201d\u5de5\u7a0b\u3002\u8ba9\u6211\u4eec\u4ee5\u201c\u5458\u5de5\u5165\u804c\u201d\u8fd9\u4e00\u5178\u578b\u573a\u666f\u4e3a\u4f8b\uff0c\u5bf9\u6bd4\u4f20\u7edf\u6a21\u5f0f\u4e0eHRSSC\u6a21\u5f0f\u4e0b\u7684\u6d41\u7a0b\u5dee\u5f02\uff1a<\/p>\n<p><strong>\u4f20\u7edf\u6a21\u5f0f\u4e0b\uff1a<\/strong><\/p>\n<ol>\n<li>\u7528\u4eba\u90e8\u95e8HR\u6216\u884c\u653f\u4eba\u5458\u90ae\u4ef6\u901a\u77e5\u65b0\u5458\u5de5\u51c6\u5907\u6750\u6599\u3002<\/li>\n<li>\u5458\u5de5\u5165\u804c\u5f53\u5929\uff0c\u7ebf\u4e0b\u586b\u5199\u591a\u4efd\u7eb8\u8d28\u8868\u683c\u3002<\/li>\n<li>HR\u4eba\u5458\u624b\u52a8\u5c06\u4fe1\u606f\u5f55\u5165\u5230\u4e0d\u540c\u7684\u4eba\u4e8b\u7cfb\u7edf\u3001\u85aa\u916c\u7cfb\u7edf\u3001OA\u7cfb\u7edf\u4e2d\u3002<\/li>\n<li>IT\u90e8\u95e8\u3001\u884c\u653f\u90e8\u95e8\u5206\u522b\u6536\u5230\u901a\u77e5\uff0c\u518d\u624b\u52a8\u4e3a\u5176\u5f00\u901a\u8d26\u53f7\u3001\u51c6\u5907\u5de5\u4f4d\u548c\u7269\u8d44\u3002<\/li>\n<li>\u6574\u4e2a\u8fc7\u7a0b\u73af\u8282\u591a\u3001\u6613\u51fa\u9519\u3001\u8017\u65f6\u957f\uff0c\u4e14\u4fe1\u606f\u5728\u4e0d\u540c\u90e8\u95e8\u95f4\u4f20\u9012\u6548\u7387\u4f4e\u4e0b\uff0c\u5458\u5de5\u4f53\u9a8c\u4e0d\u4f73\u3002<\/li>\n<\/ol>\n<p><strong>HRSSC\u6a21\u5f0f\u4e0b\uff1a<\/strong><\/p>\n<ol>\n<li>\u62db\u8058\u6d41\u7a0b\u7ed3\u675f\u540e\uff0c\u7cfb\u7edf\u81ea\u52a8\u89e6\u53d1\u201c\u5165\u804c\u6d41\u7a0b\u201d\u3002<\/li>\n<li>\u65b0\u5458\u5de5\u5728\u5165\u804c\u524d\u901a\u8fc7\u624b\u673a\u7aef\u81ea\u52a9\u95e8\u6237\uff0c\u5728\u7ebf\u586b\u5199\u6240\u6709\u4e2a\u4eba\u4fe1\u606f\u3001\u4e0a\u4f20\u8bc1\u4ef6\u6750\u6599\u3002<\/li>\n<li><strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\u81ea\u52a8\u6821\u9a8c\u4fe1\u606f\u5b8c\u6574\u6027\uff0c\u5e76\u5c06\u6570\u636e\u4e00\u952e\u540c\u6b65\u81f3\u4eba\u4e8b\u4e3b\u6570\u636e\u3001\u85aa\u916c\u3001\u793e\u4fdd\u7b49\u6240\u6709\u76f8\u5173\u7cfb\u7edf\u3002<\/li>\n<li>\u6d41\u7a0b\u81ea\u52a8\u6d41\u8f6c\u81f3IT\u90e8\u95e8\u3001\u884c\u653f\u90e8\u95e8\uff0c\u751f\u6210\u5f85\u529e\u4efb\u52a1\uff0c\u4e3a\u5176\u51c6\u5907\u8d26\u53f7\u548c\u529e\u516c\u7528\u54c1\u3002<\/li>\n<li>\u5165\u804c\u5f53\u5929\uff0c\u5458\u5de5\u53ea\u9700\u8fdb\u884c\u7b80\u5355\u7684\u8eab\u4efd\u6838\u9a8c\u548c\u8bbe\u5907\u9886\u53d6\uff0c\u5373\u53ef\u5feb\u901f\u6295\u5165\u5de5\u4f5c\u3002<\/li>\n<\/ol>\n<p>\u5728\u8fd9\u4e2a\u8fc7\u7a0b\u4e2d\uff0c<strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\u626e\u6f14\u4e86\u201c\u4e2d\u592e\u8c03\u5ea6\u7cfb\u7edf\u201d\u7684\u89d2\u8272\u3002\u5b83\u5c06\u9884\u5148\u8bbe\u8ba1\u597d\u7684\u6807\u51c6\u5165\u804c\u6d41\u7a0b\u56fa\u5316\u5728\u7cfb\u7edf\u4e2d\uff0c\u786e\u4fdd\u4e86\u6bcf\u4e2a\u8282\u70b9\u7684\u64cd\u4f5c\u90fd\u7b26\u5408\u89c4\u8303\u3002\u901a\u8fc7\u81ea\u52a8\u5316\u7684\u4efb\u52a1\u5206\u53d1\u3001\u6570\u636e\u6d41\u8f6c\u548c\u8282\u70b9\u5ba1\u6279\uff0c\u4e0d\u4ec5\u6d88\u9664\u4e86\u5927\u91cf\u624b\u52a8\u64cd\u4f5c\uff0c\u51cf\u5c11\u4e86\u4eba\u4e3a\u9519\u8bef\uff0c\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u786e\u4fdd\u4e86\u6574\u4e2a\u6d41\u7a0b\u7684\u900f\u660e\u3001\u53ef\u8ffd\u6eaf\u548c\u9ad8\u6548\u5408\u89c4\u3002\u6d41\u7a0b\u7684\u6301\u7eed\u4f18\u5316\u662fHRSSC\u6210\u529f\u7684\u5173\u952e\uff0c\u8fd0\u8425\u56e2\u961f\u9700\u8981\u5b9a\u671f\u590d\u76d8\u6d41\u7a0b\u6570\u636e\uff08\u5982\u5404\u8282\u70b9\u8017\u65f6\u3001\u74f6\u9888\u73af\u8282\uff09\uff0c\u4e0d\u65ad\u8fed\u4ee3\uff0c\u4f7f\u4e4b\u66f4\u8d34\u8fd1\u4e1a\u52a1\u9700\u6c42\uff0c\u5b9e\u73b0\u771f\u6b63\u7684\u654f\u6377\u8fd0\u8425\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E6%9E%84%E5%BB%BA%E8%93%9D%E5%9B%BE%EF%BC%9A%E5%88%86%E6%AD%A5%E5%AE%9E%E6%96%BDHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%E7%9A%84%E5%AE%9E%E8%B7%B5%E8%B7%AF%E5%BE%84\"><\/span>\u4e09\u3001\u6784\u5efa\u84dd\u56fe\uff1a\u5206\u6b65\u5b9e\u65bdHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u7684\u5b9e\u8df5\u8def\u5f84<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u6210\u529f\u6784\u5efa\u4e00\u4e2aHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u5e76\u975e\u4e00\u8e74\u800c\u5c31\uff0c\u5b83\u662f\u4e00\u9879\u590d\u6742\u7684\u7cfb\u7edf\u5de5\u7a0b\uff0c\u9700\u8981\u5468\u5bc6\u7684\u9876\u5c42\u8bbe\u8ba1\u548c\u5206\u9636\u6bb5\u7684\u7a33\u6b65\u5b9e\u65bd\u3002\u4ee5\u4e0b\u662f\u4f01\u4e1a\u53ef\u4ee5\u9075\u5faa\u7684\u5b9e\u8df5\u8def\u5f84\uff0c\u786e\u4fdd\u9879\u76ee\u4ece\u84dd\u56fe\u8d70\u5411\u73b0\u5b9e\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E9%A1%B6%E5%B1%82%E8%AE%BE%E8%AE%A1%E4%B8%8E%E8%A7%84%E5%88%92%E9%98%B6%E6%AE%B5\"><\/span>1. \u9876\u5c42\u8bbe\u8ba1\u4e0e\u89c4\u5212\u9636\u6bb5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5728\u6572\u4e0b\u7b2c\u4e00\u884c\u4ee3\u7801\u6216\u8d2d\u4e70\u4efb\u4f55\u7cfb\u7edf\u4e4b\u524d\uff0c\u624e\u5b9e\u7684\u9876\u5c42\u8bbe\u8ba1\u4e0e\u89c4\u5212\u662f\u51b3\u5b9a\u9879\u76ee\u6210\u8d25\u7684\u57fa\u77f3\u3002\u8fd9\u4e2a\u9636\u6bb5\u7684\u6838\u5fc3\u4efb\u52a1\u662f\u201c\u60f3\u6e05\u695a\u201d\uff0c\u800c\u4e0d\u662f\u201c\u52a8\u624b\u505a\u201d\u3002\u5173\u952e\u6b65\u9aa4\u5305\u62ec\uff1a<\/p>\n<ol>\n<li><strong>\u660e\u786e\u613f\u666f\u4e0e\u76ee\u6807<\/strong>\uff1a\u9996\u5148\uff0c\u51b3\u7b56\u5c42\u5fc5\u987b\u6e05\u6670\u5730\u56de\u7b54\uff1a\u6211\u4eec\u4e3a\u4ec0\u4e48\u8981\u5efaHRSSC\uff1f\u662f\u4e3a\u4e86\u964d\u4f4e30%\u7684\u4eba\u529b\u8fd0\u8425\u6210\u672c\uff0c\u8fd8\u662f\u4e3a\u4e86\u5c06\u5458\u5de5\u6ee1\u610f\u5ea6\u63d0\u5347\u81f390%\u4ee5\u4e0a\uff1f\u6216\u662f\u4e3a\u4e86\u652f\u6491\u96c6\u56e2\u672a\u6765\u4e09\u5e74\u7684\u5feb\u901f\u6269\u5f20\uff1f\u5fc5\u987b\u5c06\u6a21\u7cca\u7684\u671f\u671b\u8f6c\u5316\u4e3a\u5177\u4f53\u3001\u53ef\u8861\u91cf\u3001\u53ef\u8fbe\u6210\u7684\u4e1a\u52a1\u6307\u6807\uff08KPIs\uff09\u3002\u8fd9\u4e2a\u76ee\u6807\u5c06\u6210\u4e3a\u540e\u7eed\u6240\u6709\u51b3\u7b56\u7684\u201c\u5317\u6781\u661f\u201d\u3002<\/li>\n<li><strong>\u670d\u52a1\u8303\u56f4\u754c\u5b9a<\/strong>\uff1a\u5bf9\u4f01\u4e1a\u73b0\u6709\u5168\u90e8HR\u6d41\u7a0b\u8fdb\u884c\u4e00\u6b21\u5f7b\u5e95\u7684\u76d8\u70b9\u548c\u8bc4\u4f30\u3002\u54ea\u4e9b\u6d41\u7a0b\u662f\u9ad8\u5ea6\u6807\u51c6\u5316\u7684\u3001\u91cd\u590d\u53d1\u751f\u4e14\u4ea4\u6613\u91cf\u5927\u7684\uff08\u5982\u85aa\u916c\u8ba1\u7b97\u3001\u5165\u79bb\u804c\u529e\u7406\uff09\uff1f\u54ea\u4e9b\u6d41\u7a0b\u662f\u9700\u8981\u9ad8\u5ea6\u5b9a\u5236\u5316\u3001\u4f9d\u8d56\u4e13\u5bb6\u5224\u65ad\u7684\uff08\u5982\u9ad8\u7ba1\u62db\u8058\u3001\u7ec4\u7ec7\u53d1\u5c55\u54a8\u8be2\uff09\uff1f\u901a\u5e38\uff0c\u524d\u8005\u662f\u7eb3\u5165HRSSC\u7684\u7406\u60f3\u5019\u9009\uff0c\u800c\u540e\u8005\u5219\u5e94\u4fdd\u7559\u5728COE\u6216HRBP\u3002\u8fd9\u4e2a\u201c\u5265\u79bb\u201d\u8fc7\u7a0b\u9700\u8981\u4e0e\u5404\u4e1a\u52a1\u90e8\u95e8\u5145\u5206\u6c9f\u901a\uff0c\u8fbe\u6210\u5171\u8bc6\u3002<\/li>\n<li><strong>\u7ec4\u7ec7\u67b6\u6784\u8bbe\u8ba1<\/strong>\uff1a\u57fa\u4e8e\u786e\u5b9a\u7684\u670d\u52a1\u8303\u56f4\uff0c\u8bbe\u8ba1HRSSC\u5185\u90e8\u7684\u56e2\u961f\u7ed3\u6784\u3002\u8fd9\u5305\u62ec\u8bbe\u7acbTier 1\u7684\u670d\u52a1\u5750\u5e2d\u56e2\u961f\u3001Tier 2\u7684\u5404\u9886\u57df\u4e13\u5bb6\u56e2\u961f\uff08\u85aa\u916c\u3001\u5458\u5de5\u5173\u7cfb\u7b49\uff09\uff0c\u4ee5\u53ca\u8d1f\u8d23\u6d41\u7a0b\u4f18\u5316\u3001\u77e5\u8bc6\u5e93\u7ba1\u7406\u548c\u6570\u636e\u5206\u6790\u7684\u8fd0\u8425\u652f\u6301\u56e2\u961f\u3002\u540c\u65f6\uff0c\u9700\u8981\u660e\u786e\u6bcf\u4e2a\u5c97\u4f4d\u7684\u804c\u8d23\uff08JD\uff09\u3001\u80fd\u529b\u8981\u6c42\u548c\u6c47\u62a5\u5173\u7cfb\uff0c\u5e76\u89c4\u5212\u597d\u539f\u6709HR\u4eba\u5458\u7684\u8f6c\u578b\u8def\u5f84\u3002<\/li>\n<li><strong>\u6280\u672f\u9009\u578b\u8bc4\u4f30<\/strong>\uff1a\u6280\u672f\u5e73\u53f0\u662fHRSSC\u7684\u9aa8\u9abc\u548c\u795e\u7ecf\u7cfb\u7edf\u3002\u6b64\u65f6\uff0c\u4f01\u4e1a\u9762\u4e34\u4e00\u4e2a\u5173\u952e\u6289\u62e9\uff1a\u662f\u8d2d\u4e70\u4e00\u5957\u529f\u80fd\u56fa\u5316\u7684\u4f20\u7edfHRSSC\u8f6f\u4ef6\u5305\uff0c\u8fd8\u662f\u57fa\u4e8e\u4e00\u4e2a\u7075\u6d3b\u7684\u5e73\u53f0\u8fdb\u884c\u81ea\u5efa\uff1f\u8fd9\u4e2a\u51b3\u7b56\u5c06\u6df1\u8fdc\u5f71\u54cd\u9879\u76ee\u7684\u5468\u671f\u3001\u6210\u672c\u548c\u672a\u6765\u7684\u6269\u5c55\u6027\u3002\u9700\u8981\u6210\u7acb\u4e13\u95e8\u7684\u8bc4\u4f30\u5c0f\u7ec4\uff0c\u5bf9\u5e02\u573a\u4e0a\u4e3b\u6d41\u7684\u6280\u672f\u65b9\u6848\u8fdb\u884c\u6df1\u5165\u8c03\u7814\u548c\u8bc4\u4f30\u3002<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"2_%E6%8A%80%E6%9C%AF%E5%B9%B3%E5%8F%B0%E9%80%89%E5%9E%8B%E4%B8%8E%E6%90%AD%E5%BB%BA%EF%BC%9A%E4%BC%A0%E7%BB%9F%E8%BD%AF%E4%BB%B6_vs_%E6%97%A0%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0\"><\/span>2. \u6280\u672f\u5e73\u53f0\u9009\u578b\u4e0e\u642d\u5efa\uff1a\u4f20\u7edf\u8f6f\u4ef6 vs. <span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6280\u672f\u9009\u578b\u662f\u6784\u5efa\u84dd\u56fe\u4e2d\u7684\u5173\u952e\u4e00\u73af\uff0c\u5b83\u76f4\u63a5\u51b3\u5b9a\u4e86HRSSC\u7684\u7075\u6d3b\u6027\u3001\u9002\u5e94\u6027\u548c\u751f\u547d\u529b\u3002\u76ee\u524d\u5e02\u573a\u4e0a\u7684\u6280\u672f\u8def\u5f84\u4e3b\u8981\u5206\u4e3a\u4e24\u7c7b\uff1a<\/p>\n<p><strong>\u4f20\u7edfHR\u8f6f\u4ef6\uff1a<\/strong>\u8fd9\u7c7b\u8f6f\u4ef6\u901a\u5e38\u7531\u5927\u578b\u5382\u5546\u63d0\u4f9b\uff0c\u529f\u80fd\u5168\u9762\uff0c\u8986\u76d6\u4e86HRSSC\u8fd0\u8425\u7684\u65b9\u65b9\u9762\u9762\u3002\u5176\u4f18\u70b9\u662f\u5f00\u7bb1\u5373\u7528\uff0c\u6709\u6210\u719f\u7684\u6700\u4f73\u5b9e\u8df5\u6848\u4f8b\u53ef\u4f9b\u53c2\u8003\u3002\u7136\u800c\uff0c\u5176\u5f0a\u7aef\u4e5f\u5341\u5206\u660e\u663e\uff1a\u529f\u80fd\u76f8\u5bf9\u56fa\u5316\uff0c\u50cf\u4e00\u5957\u201c\u6807\u51c6\u5316\u7684\u7cbe\u88c5\u623f\u201d\uff0c\u4f01\u4e1a\u81ea\u8eab\u7684\u7ba1\u7406\u7279\u8272\u548c\u72ec\u7279\u7684\u6d41\u7a0b\u5f88\u96be\u5728\u7cfb\u7edf\u4e2d\u5f97\u5230100%\u4f53\u73b0\u3002\u5b9e\u65bd\u5468\u671f\u901a\u5e38\u8f83\u957f\uff086-18\u4e2a\u6708\uff09\uff0c\u5b9a\u5236\u5316\u5f00\u53d1\u6210\u672c\u9ad8\u6602\uff0c\u4e14\u540e\u7eed\u6bcf\u6b21\u4e1a\u52a1\u6d41\u7a0b\u8c03\u6574\u90fd\u53ef\u80fd\u9700\u8981\u4f9d\u8d56\u539f\u5382\u5546\u8fdb\u884c\u4e8c\u6b21\u5f00\u53d1\uff0c\u54cd\u5e94\u901f\u5ea6\u6162\uff0c\u96be\u4ee5\u9002\u5e94\u5feb\u901f\u53d8\u5316\u7684\u5e02\u573a\u73af\u5883\u3002<\/p>\n<p><strong>\u4ee5\u300c\u652f\u9053\u5e73\u53f0\u300d\u4e3a\u4f8b\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\uff1a<\/strong>\u8fd9\u662f\u4e00\u79cd\u5168\u65b0\u7684\u6280\u672f\u8def\u5f84\uff0c\u5b83\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u4e86\u4e00\u4e2a\u201c\u6570\u5b57\u5316\u7684\u4e50\u9ad8\u79ef\u6728\u573a\u201d\u3002\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u987e\u540d\u601d\u4e49\uff0c\u5c31\u662f\u4e1a\u52a1\u4eba\u5458\u6216IT\u4eba\u5458\u65e0\u9700\u7f16\u5199\u4ee3\u7801\uff0c\u901a\u8fc7<strong>\u62d6\u62c9\u62fd<\/strong>\u7684\u65b9\u5f0f\u5c31\u80fd\u5feb\u901f\u6784\u5efa\u51fa\u5b8c\u5168\u7b26\u5408\u81ea\u8eab\u9700\u6c42\u7684\u7ba1\u7406\u5e94\u7528\u3002<\/p>\n<p>\u4ee5**\u300c\u652f\u9053\u5e73\u53f0\u300d<strong>\u4e3a\u4f8b\uff0c\u5176\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\u5176\u9ad8\u5ea6\u7684<\/strong>\u7075\u6d3b\u6027<strong>\u548c<\/strong>\u6269\u5c55\u6027**\u3002\u4f01\u4e1a\u53ef\u4ee5\u5229\u7528\u5176\u5f3a\u5927\u7684<strong>\u8868\u5355\u5f15\u64ce<\/strong>\u548c<strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\uff0c\u5c06\u81ea\u5df1\u72ec\u7279\u7684\u7ba1\u7406\u5236\u5ea6\u548c\u4e1a\u52a1\u6d41\u7a0b\u201c\u7ffb\u8bd1\u201d\u6210\u7ebf\u4e0a\u5e94\u7528\u3002\u4f8b\u5982\uff0c\u4f60\u53ef\u4ee5\uff1a<\/p>\n<ul>\n<li>\u62d6\u62c9\u62fd\u642d\u5efa\u51fa\u5b8c\u5168\u4e2a\u6027\u5316\u7684\u5458\u5de5\u5165\u804c\u7ba1\u7406\u3001\u7ee9\u6548\u8003\u6838\u3001\u7535\u5b50\u5408\u540c\u7b7e\u7f72\u3001\u57f9\u8bad\u7ba1\u7406\u7b49HRM\u5e94\u7528\u6a21\u5757\u3002<\/li>\n<li>\u901a\u8fc7<strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\uff0c\u5c06\u590d\u6742\u7684\u5ba1\u6279\u903b\u8f91\u3001\u6761\u4ef6\u5206\u652f\u3001\u81ea\u52a8\u901a\u77e5\u7b49\u89c4\u5219\u56fa\u5316\u4e0b\u6765\uff0c\u5b9e\u73b0\u6d41\u7a0b\u7684\u9ad8\u5ea6\u81ea\u52a8\u5316\u548c\u667a\u80fd\u5316\u3002<\/li>\n<li>\u5229\u7528<strong>\u89c4\u5219\u5f15\u64ce<\/strong>\uff0c\u8bbe\u5b9a\u201c\u5f53\u5458\u5de5\u8f6c\u6b63\u5ba1\u6279\u901a\u8fc7\u540e\uff0c\u7cfb\u7edf\u81ea\u52a8\u66f4\u65b0\u5176\u85aa\u8d44\u6863\u6848\u5e76\u53d1\u9001\u795d\u8d3a\u90ae\u4ef6\u201d\u7b49\u81ea\u52a8\u5316\u89c4\u5219\u3002<\/li>\n<\/ul>\n<p>\u8fd9\u79cd\u6a21\u5f0f\u5c24\u5176\u9002\u5408\u90a3\u4e9b\u9700\u8981\u5feb\u901f\u54cd\u5e94\u4e1a\u52a1\u53d8\u5316\u3001\u5f3a\u8c03\u7ba1\u7406\u5236\u5ea6\u843d\u5730\u548c\u5e0c\u671b\u6301\u7eed\u4f18\u5316\u7684\u6210\u957f\u578b\u4f01\u4e1a\u3002\u5b83\u80fd\u591f\u6709\u6548<strong>\u964d\u4f4e50-80%\u7684\u8f6f\u4ef6\u5f00\u53d1\u6210\u672c<\/strong>\uff0c\u5e76\u5c06\u7cfb\u7edf\u642d\u5efa\u5468\u671f\u7f29\u77ed\u81f3\u6570\u5468\u6216\u6570\u6708\u3002\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u786e\u4fdd\u4e86\u7cfb\u7edf\u80fd\u591f\u968f\u7740\u4f01\u4e1a\u7684\u53d1\u5c55\u800c\u201c\u751f\u957f\u201d\uff0c\u4e1a\u52a1\u4eba\u5458\u81ea\u5df1\u5c31\u80fd\u5bf9\u6d41\u7a0b\u8fdb\u884c\u8c03\u6574\u548c\u4f18\u5316\uff0c\u771f\u6b63\u5b9e\u73b0\u4e86\u201c\u62e5\u62b1\u53d8\u9769\u201d\uff0c\u786e\u4fdd\u7cfb\u7edf\u80fd\u591f\u957f\u671f\u8fed\u4ee3\u53d1\u5c55\uff0c\u907f\u514d\u4e86\u201c\u4e0a\u7ebf\u5373\u843d\u540e\u201d\u7684\u5c34\u5c2c\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E6%88%90%E5%8A%9F%E5%85%B3%E9%94%AE%EF%BC%9A%E7%A1%AE%E4%BF%9DHRSSC%E9%A1%B9%E7%9B%AE%E6%88%90%E5%8A%9F%E7%9A%84%E5%9B%9B%E5%A4%A7%E6%A0%B8%E5%BF%83%E8%A6%81%E7%B4%A0\"><\/span>\u56db\u3001\u6210\u529f\u5173\u952e\uff1a\u786e\u4fddHRSSC\u9879\u76ee\u6210\u529f\u7684\u56db\u5927\u6838\u5fc3\u8981\u7d20<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4ec5\u4ec5\u62e5\u6709\u6e05\u6670\u7684\u84dd\u56fe\u548c\u5148\u8fdb\u7684\u6280\u672f\u5e73\u53f0\u5e76\u4e0d\u8db3\u4ee5\u4fdd\u8bc1HRSSC\u9879\u76ee\u7684\u6700\u7ec8\u6210\u529f\u3002\u5728\u5b9e\u65bd\u548c\u8fd0\u8425\u8fc7\u7a0b\u4e2d\uff0c\u5bf9\u201c\u8f6f\u6027\u201d\u56e0\u7d20\u7684\u7ba1\u7406\u540c\u6837\u81f3\u5173\u91cd\u8981\u3002\u4ee5\u4e0b\u56db\u5927\u6838\u5fc3\u8981\u7d20\uff0c\u662f\u51b3\u5b9aHRSSC\u80fd\u5426\u4ece\u4e00\u4e2a\u6280\u672f\u9879\u76ee\u8f6c\u53d8\u4e3a\u4f01\u4e1a\u6218\u7565\u8d44\u4ea7\u7684\u5173\u952e\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%8C%81%E7%BB%AD%E7%9A%84%E5%8F%98%E9%9D%A9%E7%AE%A1%E7%90%86%E4%B8%8E%E6%B2%9F%E9%80%9A\"><\/span>1. \u6301\u7eed\u7684\u53d8\u9769\u7ba1\u7406\u4e0e\u6c9f\u901a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u5fc5\u987b\u6df1\u523b\u8ba4\u8bc6\u5230\uff0cHRSSC\u9879\u76ee\u9996\u5148\u662f\u4e00\u573a\u6df1\u523b\u7684<strong>\u7ba1\u7406\u53d8\u9769<\/strong>\uff0c\u5176\u6b21\u624d\u662f\u4e00\u4e2a\u6280\u672f\u9879\u76ee\u3002\u5b83\u7684\u63a8\u884c\u4f1a\u89e6\u53ca\u7ec4\u7ec7\u5185\u51e0\u4e4e\u6240\u6709\u5c42\u7ea7\u7684\u5458\u5de5\u548c\u7ba1\u7406\u8005\uff0c\u6539\u53d8\u4ed6\u4eec\u4e60\u4ee5\u4e3a\u5e38\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002\u56e0\u6b64\uff0c\u7cfb\u7edf\u6027\u7684\u53d8\u9769\u7ba1\u7406\u662f\u8d2f\u7a7f\u9879\u76ee\u59cb\u7ec8\u7684\u751f\u547d\u7ebf\u3002<\/p>\n<ul>\n<li><strong>\u83b7\u53d6\u9ad8\u5c42\u652f\u6301<\/strong>\uff1a\u9879\u76ee\u5fc5\u987b\u7531CEO\u6216CHRO\u7b49\u9ad8\u5c42\u9886\u5bfc\u8005\u4eb2\u81ea\u6302\u5e05\uff0c\u5e76\u6301\u7eed\u4e3a\u5176\u7ad9\u53f0\u3002\u9ad8\u5c42\u7684\u51b3\u5fc3\u548c\u652f\u6301\u662f\u626b\u9664\u90e8\u95e8\u58c1\u5792\u3001\u83b7\u53d6\u8d44\u6e90\u3001\u63a8\u52a8\u53d8\u9769\u7684\u6700\u6709\u529b\u6b66\u5668\u3002\u4ed6\u4eec\u9700\u8981\u5411\u5168\u5458\u6e05\u6670\u5730\u4f20\u8fbeHRSSC\u7684\u6218\u7565\u610f\u4e49\u548c\u5546\u4e1a\u4ef7\u503c\u3002<\/li>\n<li><strong>\u6709\u6548\u6c9f\u901a\uff0c\u7ba1\u7406\u671f\u671b<\/strong>\uff1a\u5fc5\u987b\u9488\u5bf9\u4e0d\u540c\u7fa4\u4f53\uff08\u9ad8\u7ba1\u3001\u4e2d\u5c42\u7ba1\u7406\u8005\u3001\u666e\u901a\u5458\u5de5\u3001HR\u56e2\u961f\uff09\u5236\u5b9a\u5dee\u5f02\u5316\u7684\u6c9f\u901a\u7b56\u7565\u3002\u5411\u7ba1\u7406\u8005\u89e3\u91caHRSSC\u5982\u4f55\u8ba9\u4ed6\u4eec\u4ece\u7e41\u7410\u5ba1\u6279\u4e2d\u89e3\u653e\uff0c\u66f4\u805a\u7126\u4e8e\u4e1a\u52a1\uff1b\u5411\u5458\u5de5\u5c55\u793a\u81ea\u52a9\u670d\u52a1\u7684\u4fbf\u6377\u6027\uff1b\u5411\u73b0\u6709HR\u4eba\u5458\u63cf\u7ed8\u8f6c\u578b\u4e3a\u8fd0\u8425\u4e13\u5bb6\u6216\u6218\u7565\u4f19\u4f34\u7684\u804c\u4e1a\u53d1\u5c55\u65b0\u8def\u5f84\u3002\u901a\u8fc7\u900f\u660e\u3001\u9891\u7e41\u7684\u6c9f\u901a\uff0c\u4e3b\u52a8\u7ba1\u7406\u5404\u65b9\u671f\u671b\uff0c\u5c06\u6f5c\u5728\u7684\u8f6c\u578b\u963b\u529b\u8f6c\u5316\u4e3a\u53d8\u9769\u7684\u52a8\u529b\u3002<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_%E5%BB%BA%E7%AB%8B%E6%9C%8D%E5%8A%A1%E6%B0%B4%E5%B9%B3%E5%8D%8F%E8%AE%AE%EF%BC%88SLA%EF%BC%89%E4%B8%8E%E7%9B%91%E6%8E%A7%E4%BD%93%E7%B3%BB\"><\/span>2. \u5efa\u7acb\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA\uff09\u4e0e\u76d1\u63a7\u4f53\u7cfb<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>HRSSC\u4f5c\u4e3a\u4e00\u4e2a\u5185\u90e8\u201c\u670d\u52a1\u4f9b\u5e94\u5546\u201d\uff0c\u5176\u670d\u52a1\u8d28\u91cf\u5fc5\u987b\u662f\u53ef\u8861\u91cf\u3001\u53ef\u7ba1\u7406\u7684\u3002\u670d\u52a1\u6c34\u5e73\u534f\u8bae\uff08SLA, Service Level Agreement\uff09\u5c31\u662f\u8861\u91cf\u5176\u670d\u52a1\u8d28\u91cf\u7684\u5ba2\u89c2\u6807\u5c3a\u548c\u5951\u7ea6\u3002<\/p>\n<ul>\n<li><strong>\u5b9a\u4e49SLA<\/strong>\uff1aSLA\u9700\u8981\u6e05\u6670\u5730\u5b9a\u4e49HRSSC\u627f\u8bfa\u63d0\u4f9b\u7684\u670d\u52a1\u6807\u51c6\u3002\u4f8b\u5982\uff0c\u201c\u5458\u5de5\u5165\u804c\u624b\u7eed\u529e\u7406\u57281\u4e2a\u5de5\u4f5c\u65e5\u5185\u5b8c\u6210\u201d\u3001\u201c\u85aa\u916c\u76f8\u5173\u95ee\u9898\u57284\u5c0f\u65f6\u5185\u54cd\u5e94\u201d\u3001\u201c\u5458\u5de5\u6ee1\u610f\u5ea6\u4e0d\u4f4e\u4e8e90%\u201d\u3002\u8fd9\u4e9b\u5177\u4f53\u7684\u6307\u6807\u5c06HRSSC\u7684\u8fd0\u8425\u76ee\u6807\u4ece\u6a21\u7cca\u7684\u201c\u63d0\u5347\u6548\u7387\u201d\u8f6c\u53d8\u4e3a\u7cbe\u786e\u7684\u91cf\u5316\u7ba1\u7406\u3002<\/li>\n<li><strong>\u8bbe\u5b9a\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09<\/strong>\uff1a\u4e3a\u4e86\u652f\u6491SLA\u7684\u8fbe\u6210\uff0c\u9700\u8981\u5efa\u7acb\u4e00\u5957\u5168\u9762\u7684KPI\u76d1\u63a7\u4f53\u7cfb\u3002\u5e38\u89c1\u7684KPIs\u5305\u62ec\uff1a\n<ul>\n<li><strong>\u6548\u7387\u6307\u6807<\/strong>\uff1a\u95ee\u9898\u4e00\u6b21\u6027\u89e3\u51b3\u7387\uff08First Call Resolution\uff09\u3001\u5e73\u5747\u5904\u7406\u65f6\u957f\uff08Average Handling Time\uff09\u3001\u5de5\u5355\u5e73\u5747\u5173\u95ed\u65f6\u95f4\u3002<\/li>\n<li><strong>\u8d28\u91cf\u6307\u6807<\/strong>\uff1a\u5458\u5de5\u6ee1\u610f\u5ea6\u8c03\u7814\uff08CSAT\uff09\u3001\u670d\u52a1\u5dee\u9519\u7387\u3002<\/li>\n<li><strong>\u6210\u672c\u6307\u6807<\/strong>\uff1a\u5355\u6b21\u670d\u52a1\u4ea4\u4e92\u6210\u672c\u3001\u5355\u4f4d\u5458\u5de5HR\u8fd0\u8425\u6210\u672c\u3002<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u6784\u5efa\u5b9e\u65f6\u6570\u636e\u770b\u677f<\/strong>\uff1a\u5f3a\u5927\u7684\u6280\u672f\u5e73\u53f0\u5e94\u5177\u5907\u7075\u6d3b\u7684<strong>\u62a5\u8868\u5f15\u64ce<\/strong>\u3002\u5229\u7528\u5b83\uff0c\u7ba1\u7406\u8005\u53ef\u4ee5\u8f7b\u677e\u6784\u5efa\u5b9e\u65f6\u66f4\u65b0\u7684\u6570\u636e\u770b\u677f\uff08Dashboard\uff09\uff0c\u5c06\u4e0a\u8ff0KPIs\u4ee5\u53ef\u89c6\u5316\u7684\u56fe\u8868\uff08\u5982\u8d8b\u52bf\u56fe\u3001\u4eea\u8868\u76d8\u3001\u5bf9\u6bd4\u56fe\uff09\u5448\u73b0\u51fa\u6765\u3002\u8fd9\u4f7f\u5f97\u8fd0\u8425\u56e2\u961f\u80fd\u591f\u5b9e\u65f6\u76d1\u63a7HRSSC\u7684\u201c\u5065\u5eb7\u5ea6\u201d\uff0c\u53ca\u65f6\u53d1\u73b0\u74f6\u9888\u548c\u95ee\u9898\uff0c\u5e76\u57fa\u4e8e\u6570\u636e\u505a\u51fa\u8c03\u6574\u548c\u4f18\u5316\u51b3\u7b56\uff0c\u5f62\u6210\u201c\u8861\u91cf-\u5206\u6790-\u6539\u8fdb\u201d\u7684\u95ed\u73af\u7ba1\u7406\u3002<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD%EF%BC%9AHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%E2%80%94%E2%80%94%E4%BC%81%E4%B8%9A%E6%95%B0%E5%AD%97%E5%8C%96%E8%BD%AC%E5%9E%8B%E7%9A%84%E6%88%98%E7%95%A5%E6%94%AF%E7%82%B9\"><\/span>\u7ed3\u8bed\uff1aHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u2014\u2014\u4f01\u4e1a\u6570\u5b57\u5316\u8f6c\u578b\u7684\u6218\u7565\u652f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0cHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\uff08HRSSC\uff09\u5df2\u4e0d\u518d\u662f\u5927\u578b\u4f01\u4e1a\u7684\u4e13\u5c5e\u5962\u4f88\u54c1\uff0c\u800c\u662f\u4efb\u4f55\u5bfb\u6c42\u5b9e\u73b0\u4eba\u529b\u8d44\u6e90\u96c6\u4e2d\u7ba1\u7406\u3001\u964d\u672c\u589e\u6548\u548c\u6218\u7565\u8f6c\u578b\u7684\u4f01\u4e1a\u90fd\u5fc5\u987b\u8ba4\u771f\u8003\u8651\u7684\u6218\u7565\u4e3e\u63aa\u3002\u5b83\u901a\u8fc7\u5bf9\u4e8b\u52a1\u6027\u5de5\u4f5c\u7684\u96c6\u4e2d\u5316\u3001\u6807\u51c6\u5316\u548c\u81ea\u52a8\u5316\uff0c\u4e0d\u4ec5\u76f4\u63a5\u4f18\u5316\u4e86\u6210\u672c\u7ed3\u6784\uff0c\u63d0\u5347\u4e86\u8fd0\u8425\u6548\u7387\uff0c\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u5c06HR\u56e2\u961f\u4ece\u884c\u653f\u67b7\u9501\u4e2d\u89e3\u653e\u51fa\u6765\uff0c\u4f7f\u5176\u80fd\u591f\u771f\u6b63\u805a\u7126\u4e8e\u4eba\u624d\u53d1\u5c55\u3001\u7ec4\u7ec7\u6587\u5316\u7b49\u9ad8\u4ef7\u503c\u9886\u57df\uff0c\u6210\u4e3a\u9a71\u52a8\u4e1a\u52a1\u589e\u957f\u7684\u6218\u7565\u4f19\u4f34\u3002<\/p>\n<p>\u7136\u800c\uff0c\u6784\u5efa\u4e00\u4e2a\u6210\u529f\u7684HRSSC\u7edd\u975e\u6613\u4e8b\u3002\u5b83\u9700\u8981\u6e05\u6670\u7684\u9876\u5c42\u8bbe\u8ba1\u4f5c\u4e3a\u6307\u5f15\uff0c\u6df1\u523b\u7684\u6d41\u7a0b\u518d\u9020\u4f5c\u4e3a\u9aa8\u67b6\uff0c\u4ee5\u53ca\u4e00\u4e2a\u5f3a\u5927\u3001\u7075\u6d3b\u7684\u6280\u672f\u5e73\u53f0\u4f5c\u4e3a\u652f\u6491\u3002\u5728\u8fd9\u4e00\u8fc7\u7a0b\u4e2d\uff0c\u4f01\u4e1a\u51b3\u7b56\u8005\u5fc5\u987b\u8ba4\u8bc6\u5230\uff0c\u9009\u62e9\u6b63\u786e\u7684\u6280\u672f\u8def\u5f84\u81f3\u5173\u91cd\u8981\u3002\u4e0e\u5176\u88ab\u56fa\u5316\u7684\u4f20\u7edf\u8f6f\u4ef6\u675f\u7f1a\uff0c\u4e0d\u5982\u62e5\u62b1\u66f4\u5177\u672a\u6765\u6027\u7684\u89e3\u51b3\u65b9\u6848\u3002\u4ee5\u5206\u6790\u5e08\u7684\u89c6\u89d2\u6765\u770b\uff0c\u9009\u62e9\u5982**\u300c\u652f\u9053\u5e73\u53f0\u300d**\u8fd9\u7c7b\u7075\u6d3b\u3001\u53ef\u6269\u5c55\u7684\u65e0\u4ee3\u7801\u5de5\u5177\uff0c\u5c06\u662f\u4f01\u4e1a\u6784\u5efa\u4e00\u4e2a\u80fd\u591f\u201c\u62e5\u62b1\u53d8\u9769\u3001\u6301\u7eed\u4f18\u5316\u201d\u7684\u73b0\u4ee3\u5316HRSSC\u7684\u660e\u667a\u4e4b\u4e3e\u3002\u5b83\u8d4b\u4e88\u4f01\u4e1a\u6839\u636e\u81ea\u8eab\u72ec\u7279\u7ba1\u7406\u6a21\u5f0f\u8fdb\u884c\u6df1\u5ea6\u5b9a\u5236\u7684\u80fd\u529b\uff0c\u786e\u4fdd\u7cfb\u7edf\u80fd\u591f\u4e0e\u4f01\u4e1a\u5171\u540c\u6210\u957f\u3002<\/p>\n<p>\u6df1\u5165\u4e86\u89e3\u5982\u4f55\u6784\u5efa\u5b8c\u5168\u4e2a\u6027\u5316\u7684\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u7cfb\u7edf\uff0c\u6b22\u8fce\u7533\u8bf7**\u300c\u652f\u9053\u5e73\u53f0\u300d\u514d\u8d39\u8bd5\u7528**\uff0c\u4eb2\u8eab\u4f53\u9a8c\u62d6\u62c9\u62fd\u642d\u5efa\u5e94\u7528\u7684\u654f\u6377\u4e0e\u9ad8\u6548\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8EHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98%EF%BC%88FAQ%EF%BC%89\"><\/span>\u5173\u4e8eHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u7684\u5e38\u89c1\u95ee\u9898\uff08FAQ\uff09<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%89%80%E6%9C%89%E5%85%AC%E5%8F%B8%E9%83%BD%E9%80%82%E5%90%88%E5%BB%BA%E7%AB%8BHR%E5%85%B1%E4%BA%AB%E6%9C%8D%E5%8A%A1%E5%B9%B3%E5%8F%B0%E5%90%97%EF%BC%9F\"><\/span>1. \u6240\u6709\u516c\u53f8\u90fd\u9002\u5408\u5efa\u7acbHR\u5171\u4eab\u670d\u52a1\u5e73\u53f0\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>HRSSC\u5e76\u975e\u653e\u4e4b\u56db\u6d77\u800c\u7686\u51c6\u7684\u4e07\u80fd\u836f\u3002\u901a\u5e38\u6765\u8bf4\uff0c\u6700\u80fd\u4eceHRSSC\u4e2d\u83b7\u76ca\u7684\u4f01\u4e1a\u5177\u5907\u4ee5\u4e0b\u4e00\u4e2a\u6216\u591a\u4e2a\u7279\u5f81\uff1a<strong>\u89c4\u6a21\u8f83\u5927<\/strong>\uff08\u4f8b\u5982\uff0c\u5458\u5de5\u4eba\u6570\u8d85\u8fc71000\u4eba\uff09\u3001<strong>\u8de8\u5730\u57df\u6216\u8de8\u4e8b\u4e1a\u90e8\u8fd0\u8425<\/strong>\u3001<strong>HR\u4e8b\u52a1\u6027\u5de5\u4f5c\u91cf\u5de8\u5927\u4e14\u91cd\u590d\u6027\u9ad8<\/strong>\u3002\u5bf9\u4e8e\u8fd9\u4e9b\u4f01\u4e1a\uff0c\u96c6\u4e2d\u5316\u5904\u7406\u80fd\u5e26\u6765\u663e\u8457\u7684\u89c4\u6a21\u6548\u5e94\u548c\u7ba1\u7406\u6548\u76ca\u3002<\/p>\n<p>\u800c\u5bf9\u4e8e\u89c4\u6a21\u8f83\u5c0f\u7684\u521d\u521b\u4f01\u4e1a\u6216\u5355\u4e00\u5730\u70b9\u7684\u516c\u53f8\uff0c\u5176HR\u4e8b\u52a1\u91cf\u53ef\u80fd\u4e0d\u8db3\u4ee5\u652f\u6491\u4e00\u4e2a\u72ec\u7acb\u5171\u4eab\u670d\u52a1\u4e2d\u5fc3\u7684\u8fd0\u8425\u6210\u672c\u3002\u5bf9\u8fd9\u7c7b\u4f01\u4e1a\u800c\u8a00\uff0c\u66f4\u52a1\u5b9e\u7684\u9009\u62e9\u662f\u5148\u4ece<strong>\u6d41\u7a0b\u6807\u51c6\u5316<\/strong>\u548c<strong>\u90e8\u5206\u4e1a\u52a1\u7ebf\u4e0a\u5316<\/strong>\u5f00\u59cb\uff0c\u4f8b\u5982\u4f7f\u7528SaaS\u5de5\u5177\u6765\u7ba1\u7406\u85aa\u916c\u6216\u62db\u8058\uff0c\u5f85\u4f01\u4e1a\u53d1\u5c55\u5230\u4e00\u5b9a\u89c4\u6a21\u540e\u518d\u8003\u8651\u6784\u5efa\u5b8c\u6574\u7684HRSSC\u4f53\u7cfb\u3002<\/p>\n<h3><span 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