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class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u660e\u786e\u4e86\u6548\u7387\u74f6in\u9888\u540e\uff0c\u4e0b\u4e00\u6b65\u5c31\u662f\u7740\u624b\u6784\u5efa\u80fd\u591f\u89e3\u51b3\u8fd9\u4e9b\u95ee\u9898\u7684\u7cfb\u7edf\u6846\u67b6\u3002\u642d\u5efa\u4e00\u5957\u9ad8\u6548\u7684\u5916\u5356CRM\u5e76\u975e\u9065\u4e0d\u53ef\u53ca\uff0c\u9075\u5faa\u4ee5\u4e0b\u56db\u4e2a\u5173\u952e\u6b65\u9aa4\uff0c\u60a8\u53ef\u4ee5\u4ece\u96f6\u5230\u4e00\u5730\u89c4\u5212\u5e76\u5b9e\u73b0\u5b83\u3002<\/p>\n<ol>\n<li>\n<p><strong>\u660e\u786e\u6838\u5fc3\u9700\u6c42<\/strong>\u5728\u5f00\u59cb\u4efb\u4f55\u6280\u672f\u9009\u578b\u6216\u529f\u80fd\u8bbe\u8ba1\u4e4b\u524d\uff0c\u9996\u8981\u4efb\u52a1\u662f\u5b9a\u4e49\u7cfb\u7edf\u5fc5\u987b\u89e3\u51b3\u7684\u6838\u5fc3\u95ee\u9898\u3002\u8bf7\u95ee\u81ea\u5df1\uff1a\u5f53\u524d\u4e1a\u52a1\u6700\u8feb\u5207\u9700\u8981\u63d0\u5347\u7684\u662f\u4ec0\u4e48\uff1f\u662f\u5e0c\u671b\u5c06\u987e\u5ba2\u590d\u8d2d\u7387\u4ece15%\u63d0\u5347\u523030%\uff1f\u8fd8\u662f\u65e8\u5728\u5c06\u9ad8\u5cf0\u671f\u7684\u8ba2\u5355\u5904\u7406\u5e73\u5747\u65f6\u957f\u7f29\u77ed5\u5206\u949f\uff1f\u6216\u662f\u76ee\u6807\u5c06\u5ba2\u6237\u6295\u8bc9\u7684\u9996\u6b21\u54cd\u5e94\u65f6\u95f4\u63a7\u5236\u57283\u5206\u949f\u4ee5\u5185\uff1f\u5c06\u8fd9\u4e9b\u5177\u4f53\u3001\u53ef\u91cf\u5316\u7684\u76ee\u6807\u4f5c\u4e3a\u7cfb\u7edf\u6784\u5efa\u7684\u5317\u6781\u661f\u6307\u6807\uff0c\u53ef\u4ee5\u786e\u4fdd\u540e\u7eed\u7684\u8bbe\u8ba1\u4e0e\u5f00\u53d1\u59cb\u7ec8\u56f4\u7ed5\u4e1a\u52a1\u4ef7\u503c\u5c55\u5f00\uff0c\u907f\u514d\u529f\u80fd\u5197\u4f59\u548c\u8d44\u6e90\u6d6a\u8d39\u3002<\/p>\n<\/li>\n<li>\n<p><strong>\u8bbe\u8ba1\u5ba2\u6237\u6570\u636e\u6a21\u578b<\/strong>\u5ba2\u6237\u6570\u636e\u662fCRM\u7cfb\u7edf\u7684\u57fa\u77f3\u3002\u60a8\u9700\u8981\u89c4\u5212\u9700\u8981\u91c7\u96c6\u3001\u6574\u5408\u548c\u5206\u6790\u7684\u5173\u952e\u5ba2\u6237\u5b57\u6bb5\uff0c\u4ee5\u6784\u5efa360\u5ea6\u7684\u5ba2\u6237\u753b\u50cf\u3002\u8fd9\u4e0d\u4ec5\u4ec5\u662f\u59d3\u540d\u548c\u7535\u8bdd\u3002\u5173\u952e\u5b57\u6bb5\u5e94\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><strong>\u57fa\u7840\u4fe1\u606f<\/strong>\uff1a\u7528\u6237ID\u3001\u6635\u79f0\u3001\u624b\u673a\u53f7\u3001\u9ed8\u8ba4\u6536\u9910\u5730\u5740\u3002<\/li>\n<li><strong>\u4ea4\u6613\u6570\u636e<\/strong>\uff1a\u7d2f\u8ba1\u6d88\u8d39\u91d1\u989d\u3001\u6d88\u8d39\u9891\u6b21\u3001\u6700\u8fd1\u6d88\u8d39\u65f6\u95f4\uff08RFE\u6a21\u578b\uff09\u3001\u5e73\u5747\u5ba2\u5355\u4ef7\u3002<\/li>\n<li><strong>\u884c\u4e3a\u6570\u636e<\/strong>\uff1a\u504f\u597d\u83dc\u54c1\u3001\u5e38\u70b9\u5957\u9910\u3001\u4e0b\u5355\u65f6\u6bb5\u504f\u597d\u3001\u4f18\u60e0\u5238\u4f7f\u7528\u4e60\u60ef\u3002<\/li>\n<li><strong>\u6765\u6e90\u6e20\u9053<\/strong>\uff1a\u7f8e\u56e2\u3001\u997f\u4e86\u4e48\u3001\u5c0f\u7a0b\u5e8f\u3001\u7535\u8bdd\u8ba2\u9910\u7b49\u3002\u901a\u8fc7\u6574\u5408\u8fd9\u4e9b\u591a\u7ef4\u5ea6\u6570\u636e\uff0c\u7cfb\u7edf\u624d\u80fd\u4e3a\u540e\u7eed\u7684\u7cbe\u51c6\u8425\u9500\u548c\u4e2a\u6027\u5316\u670d\u52a1\u63d0\u4f9b\u51b3\u7b56\u4f9d\u636e\u3002<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>\u89c4\u5212\u6838\u5fc3\u529f\u80fd\u6a21\u5757<\/strong>\u4e00\u4e2a\u6709\u6548\u7684\u5916\u5356CRM\u7cfb\u7edf\uff0c\u5e94\u5305\u542b\u4ee5\u4e0b\u51e0\u4e2a\u76f8\u8f85\u76f8\u6210\u7684\u6838\u5fc3\u529f\u80fd\u6a21\u5757\u3002\u5b83\u4eec\u5171\u540c\u6784\u6210\u4e86\u4ece\u5ba2\u6237\u7ba1\u7406\u5230\u8fd0\u8425\u81ea\u52a8\u5316\u7684\u95ed\u73af\u3002<\/p>\n<\/li>\n<\/ol>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u529f\u80fd\u6a21\u5757<\/th>\n<th align=\"left\">\u6838\u5fc3\u4f5c\u7528<\/th>\n<th align=\"left\">\u5b9e\u73b0\u4ef7\u503c<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u5ba2\u6237\u6807\u7b7e\u7ba1\u7406<\/strong><\/td>\n<td align=\"left\">\u57fa\u4e8e\u5ba2\u6237\u6570\u636e\u6a21\u578b\uff0c\u901a\u8fc7\u624b\u52a8\u6216\u81ea\u52a8\u89c4\u5219\u4e3a\u5ba2\u6237\u6253\u4e0a\u591a\u7ef4\u5ea6\u6807\u7b7e\uff0c\u5982\u201c\u9ad8\u4ef7\u503c\u5ba2\u6237\u201d\u3001\u201c\u55dc\u8fa3\u7231\u597d\u8005\u201d\u3001\u201c\u6c89\u9ed8\u5ba2\u6237\u201d\u7b49\u3002<\/td>\n<td align=\"left\">\u5b9e\u73b0\u5ba2\u6237\u7684\u7cbe\u7ec6\u5316\u5206\u5c42\u4e0e\u5206\u7ec4\uff0c\u4e3a\u7cbe\u51c6\u8425\u9500\u548c\u4e2a\u6027\u5316\u670d\u52a1\u5960\u5b9a\u57fa\u7840\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u81ea\u52a8\u5316\u8425\u9500<\/strong><\/td>\n<td align=\"left\">\u9884\u8bbe\u8425\u9500\u89c4\u5219\uff08\u5982\u201c\u8fde\u7eed30\u5929\u672a\u4e0b\u5355\u201d\uff09\uff0c\u7531\u7cfb\u7edf\u81ea\u52a8\u89e6\u53d1\u76f8\u5e94\u7684\u52a8\u4f5c\uff0c\u5982\u53d1\u9001\u77ed\u4fe1\u4f18\u60e0\u5238\u3001\u63a8\u9001\u65b0\u54c1\u5c1d\u9c9c\u901a\u77e5\u3002<\/td>\n<td align=\"left\">\u89e3\u653e\u4eba\u529b\uff0c\u5b9e\u73b07x24\u5c0f\u65f6\u4e0d\u95f4\u65ad\u7684\u4e2a\u6027\u5316\u5ba2\u6237\u5173\u6000\u4e0e\u6fc0\u6d3b\uff0c\u5927\u5e45\u63d0\u5347\u590d\u8d2d\u7387\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u8ba2\u5355\u96c6\u6210\u7ba1\u7406<\/strong><\/td>\n<td align=\"left\">\u901a\u8fc7API\u5bf9\u63a5\u6216\u6570\u636e\u540c\u6b65\uff0c\u5c06\u6765\u81ea\u5404\u5916\u5356\u5e73\u53f0\u7684\u8ba2\u5355\u7edf\u4e00\u6c47\u96c6\u5230\u7cfb\u7edf\u4e2d\uff0c\u5b9e\u73b0\u8ba2\u5355\u7684\u7edf\u4e00\u67e5\u770b\u3001\u5904\u7406\u548c\u6d41\u8f6c\u3002<\/td>\n<td align=\"left\">\u6d88\u9664\u4fe1\u606f\u5b64\u5c9b\uff0c\u7b80\u5316\u9ad8\u5cf0\u671f\u64cd\u4f5c\u6d41\u7a0b\uff0c\u964d\u4f4e\u9519\u5355\u3001\u6f0f\u5355\u98ce\u9669\uff0c\u63d0\u5347\u8ba2\u5355\u5904\u7406\u6548\u7387\u3002<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u6570\u636e\u5206\u6790\u770b\u677f<\/strong><\/td>\n<td align=\"left\">\u5c06\u5173\u952e\u4e1a\u52a1\u6307\u6807\uff08\u5982\u590d\u8d2d\u7387\u3001\u5ba2\u5355\u4ef7\u3001\u5404\u6e20\u9053\u8ba2\u5355\u91cf\uff09\u4ee5\u53ef\u89c6\u5316\u7684\u56fe\u8868\u5f62\u5f0f\u5b9e\u65f6\u5448\u73b0\uff0c\u652f\u6301\u591a\u7ef4\u5ea6\u94bb\u53d6\u5206\u6790\u3002<\/td>\n<td align=\"left\">\u5e2e\u52a9\u51b3\u7b56\u8005\u76f4\u89c2\u638c\u63e1\u7ecf\u8425\u72b6\u51b5\uff0c\u6d1e\u5bdf\u4e1a\u52a1\u8d8b\u52bf\uff0c\u4ee5\u6570\u636e\u9a71\u52a8\u8fd0\u8425\u7b56\u7565\u7684\u8c03\u6574\u4e0e\u4f18\u5316\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol start=\"4\">\n<li><strong>\u9009\u62e9\u5408\u9002\u7684\u642d\u5efa\u5de5\u5177<\/strong>\u5728\u642d\u5efa\u5de5\u5177\u7684\u9009\u62e9\u4e0a\uff0c\u4f20\u7edf\u8f6f\u4ef6\u5f00\u53d1\u5468\u671f\u957f\u3001\u6210\u672c\u9ad8\uff0c\u4e14\u4e00\u65e6\u4e1a\u52a1\u6d41\u7a0b\u53d8\u5316\uff0c\u4fee\u6539\u8d77\u6765\u6781\u4e3a\u56f0\u96be\u3002\u800c\u6210\u54c1CRM\u8f6f\u4ef6\u5f80\u5f80\u529f\u80fd\u56fa\u5316\uff0c\u96be\u4ee5\u5b8c\u5168\u8d34\u5408\u5916\u5356\u884c\u4e1a\u72ec\u7279\u7684\u4e1a\u52a1\u573a\u666f\u3002\u76f8\u6bd4\u4e4b\u4e0b\uff0c\u4ee5<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u4e3a\u4ee3\u8868\u7684\u65e0\u4ee3\u7801\u5e94\u7528\u642d\u5efa\u5e73\u53f0\uff0c\u5219\u63d0\u4f9b\u4e86\u66f4\u4f18\u89e3\u3002<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/engine\" target=\"_blank\" title=\"\u65e0\u4ee3\u7801\u5e73\u53f0\">\u65e0\u4ee3\u7801\u5e73\u53f0<\/a><\/span>\u5141\u8bb8\u4e1a\u52a1\u4eba\u5458\u901a\u8fc7\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\uff0c\u50cf\u642d\u79ef\u6728\u4e00\u6837\u7075\u6d3b\u6784\u5efa\u548c\u8c03\u6574\u7cfb\u7edf\u529f\u80fd\u3002\u8fd9\u610f\u5473\u7740\u60a8\u53ef\u4ee5\u6839\u636e\u81ea\u8eab\u72ec\u7279\u7684\u4f1a\u5458\u4f53\u7cfb\u3001\u8425\u9500\u7b56\u7565\u548c\u8ba2\u5355\u5904\u7406\u6d41\u7a0b\uff0c<strong>\u4e2a\u6027\u5316<\/strong>\u5b9a\u5236\u4e00\u5957\u5b8c\u5168\u5c5e\u4e8e\u81ea\u5df1\u7684CRM\u7cfb\u7edf\u3002\u5176\u5f3a\u5927\u7684<strong>\u6269\u5c55\u6027<\/strong>\u786e\u4fdd\u4e86\u7cfb\u7edf\u80fd\u591f\u968f\u7740\u4e1a\u52a1\u7684\u53d1\u5c55\u800c\u6301\u7eed\u8fed\u4ee3\uff0c\u907f\u514d\u4e86\u9891\u7e41\u66f4\u6362\u7cfb\u7edf\u7684\u6c89\u6ca1\u6210\u672c\u3002\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u6781\u5927\u5730\u964d\u4f4e\u4e86\u6280\u672f\u95e8\u69db\u548c\u5f00\u53d1<strong>\u6210\u672c<\/strong>\uff0c\u8ba9\u4f01\u4e1a\u80fd\u591f\u5feb\u901f\u3001\u4f4e\u6210\u672c\u5730\u5b9e\u73b0\u6570\u5b57\u5316\u8f6c\u578b\u3002<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"%E4%B8%89%E3%80%81%E5%AE%9E%E6%88%98%E6%BC%94%E7%BB%83%EF%BC%9A%E4%B8%89%E5%A4%A7%E6%A0%B8%E5%BF%83%E5%9C%BA%E6%99%AF%E4%B8%8B%E7%9A%84CRM%E5%BA%94%E7%94%A8%E7%AD%96%E7%95%A5\"><\/span>\u4e09\u3001\u5b9e\u6218\u6f14\u7ec3\uff1a\u4e09\u5927\u6838\u5fc3\u573a\u666f\u4e0b\u7684CRM\u5e94\u7528\u7b56\u7565<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7406\u8bba\u6700\u7ec8\u8981\u670d\u52a1\u4e8e\u5b9e\u8df5\u3002\u4e0b\u9762\uff0c\u6211\u4eec\u5c06\u805a\u7126\u5916\u5356\u4e1a\u52a1\u4e2d\u6700\u5177\u4ee3\u8868\u6027\u7684\u4e09\u4e2a\u573a\u666f\uff0c\u8be6\u7ec6\u9610\u8ff0\u5982\u4f55\u5229\u7528CRM\u7cfb\u7edf\u5c06\u4e0a\u8ff0\u529f\u80fd\u6a21\u5757\u8f6c\u5316\u4e3a\u5b9e\u5b9e\u5728\u5728\u7684\u4e1a\u52a1\u589e\u957f\u548c\u6548\u7387\u63d0\u5347\u3002<\/p>\n<p><strong>\u573a\u666f\u4e00\uff1a\u63d0\u5347\u987e\u5ba2\u590d\u8d2d\u7387<\/strong>\u8fd9\u662fCRM\u5e94\u7528\u7684\u6838\u5fc3\u4ef7\u503c\u6240\u5728\u3002\u9996\u5148\uff0c\u901a\u8fc7<strong>\u5ba2\u6237\u6807\u7b7e\u7ba1\u7406<\/strong>\u6a21\u5757\uff0c\u7cfb\u7edf\u53ef\u4ee5\u57fa\u4e8e\u6d88\u8d39\u6570\u636e\u81ea\u52a8\u4e3a\u5ba2\u6237\u6253\u4e0a\u6807\u7b7e\u3002\u4f8b\u5982\uff0c\u5c06\u8fd130\u5929\u6d88\u8d39\u8d85\u8fc73\u6b21\u4e14\u5ba2\u5355\u4ef7\u9ad8\u4e8e50\u5143\u7684\u987e\u5ba2\u6807\u8bb0\u4e3a\u201c\u9ad8\u4ef7\u503c\u5ba2\u6237\u201d\uff1b\u5c06\u559c\u7231\u201c\u5c0f\u7092\u9ec4\u725b\u8089\u201d\u7684\u987e\u5ba2\u6807\u8bb0\u4e3a\u201c\u725b\u8089\u7231\u597d\u8005\u201d\uff1b\u5c06\u8d85\u8fc730\u5929\u672a\u4e0b\u5355\u7684\u987e\u5ba2\u6807\u8bb0\u4e3a\u201c\u6c89\u9ed8\u5ba2\u6237\u201d\u3002\u968f\u540e\uff0c\u5728<strong>\u81ea\u52a8\u5316\u8425\u9500<\/strong>\u6a21\u5757\u4e2d\u8bbe\u7f6e\u89c4\u5219\uff1a\u5f53\u6709\u987e\u5ba2\u88ab\u6253\u4e0a\u201c\u6c89\u9ed8\u5ba2\u6237\u201d\u6807\u7b7e\u65f6\uff0c\u7cfb\u7edf\u81ea\u52a8\u901a\u8fc7\u77ed\u4fe1\u6216\u5fae\u4fe1\u6a21\u677f\u6d88\u606f\uff0c\u5411\u5176\u63a8\u9001\u4e00\u5f20\u201c\u8001\u670b\u53cb\u4e13\u4eab\u201d8\u6298\u4f18\u60e0\u5238\uff1b\u5f53\u53a8\u623f\u63a8\u51fa\u65b0\u54c1\u201c\u85e4\u6912\u725b\u86d9\u201d\u65f6\uff0c\u7cfb\u7edf\u53ef\u4ee5\u7b5b\u9009\u51fa\u6240\u6709\u201c\u55dc\u8fa3\u7231\u597d\u8005\u201d\u548c\u201c\u725b\u86d9\u7231\u597d\u8005\u201d\u6807\u7b7e\u7684\u987e\u5ba2\uff0c\u7cbe\u51c6\u63a8\u9001\u65b0\u54c19\u6298\u5c1d\u9c9c\u5238\u3002\u6574\u4e2a\u8fc7\u7a0b\u65e0\u9700\u4eba\u5de5\u5e72\u9884\uff0c\u5b9e\u73b0\u4e86\u5343\u4eba\u5343\u9762\u7684\u7cbe\u51c6\u89e6\u8fbe\uff0c\u53ec\u56de\u6d41\u5931\u987e\u5ba2\uff0c\u6fc0\u6d3b\u6c89\u9ed8\u7528\u6237\uff0c\u4ece\u800c\u663e\u8457\u63d0\u5347\u6574\u4f53\u590d\u8d2d\u7387\u3002<\/p>\n<p><strong>\u573a\u666f\u4e8c\uff1a\u4f18\u5316\u9ad8\u5cf0\u671f\u8ba2\u5355\u5904\u7406<\/strong>\u5348\u665a\u9ad8\u5cf0\u671f\u662f\u5916\u5356\u4e1a\u52a1\u7684\u201c\u6218\u573a\u201d\u3002\u901a\u8fc7CRM\u7cfb\u7edf\u7684<strong>\u8ba2\u5355\u96c6\u6210\u7ba1\u7406<\/strong>\u6a21\u5757\uff0c\u53ef\u4ee5\u5229\u7528<strong>\u8868\u5355\u5f15\u64ce<\/strong>\u548c<strong>API\u5bf9\u63a5<\/strong>\u80fd\u529b\uff0c\u5c06\u6765\u81ea\u7f8e\u56e2\u3001\u997f\u4e86le\u4e48\u3001\u5c0f\u7a0b\u5e8f\u7b49\u6240\u6709\u6e20\u9053\u7684\u8ba2\u5355\u5b9e\u65f6\u540c\u6b65\u5230\u4e00\u4e2a\u7edf\u4e00\u7684\u540e\u53f0\u3002\u65b0\u8ba2\u5355\u8fdb\u5165\u540e\uff0c<strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\u4f1a\u81ea\u52a8\u89e6\u53d1\u5de5\u4f5c\u6d41\uff1a\u8ba2\u5355\u4fe1\u606f\u88ab\u81ea\u52a8\u89e3\u6790\u5e76\u63a8\u9001\u81f3\u540e\u53a8\u7684\u7535\u5b50\u663e\u793a\u5c4f\uff08\u6216\u901a\u8fc7\u6253\u5370\u6a21\u677f\u81ea\u52a8\u6253\u5370\u51fa\u5355\uff09\uff0c\u540c\u65f6\uff0c\u914d\u9910\u533a\u548c\u524d\u53f0\u7684\u7cfb\u7edf\u754c\u9762\u4e5f\u4f1a\u540c\u6b65\u66f4\u65b0\u8ba2\u5355\u72b6\u6001\u3002\u5f53\u540e\u53a8\u70b9\u51fb\u201c\u51fa\u9910\u5b8c\u6210\u201d\u540e\uff0c\u7cfb\u7edf\u72b6\u6001\u81ea\u52a8\u6d41\u8f6c\u4e3a\u201c\u5f85\u53d6\u9910\u201d\uff0c\u5e76\u53ef\u89e6\u53d1\u901a\u77e5\u63d0\u9192\u9a91\u624b\u3002\u8fd9\u4e00\u81ea\u52a8\u5316\u6d41\u7a0b\u53d6\u4ee3\u4e86\u4eba\u5de5\u4f20\u5355\u548c\u53e3\u5934\u6c9f\u901a\uff0c\u6781\u5927\u51cf\u5c11\u4e86\u4fe1\u606f\u4f20\u9012\u7684\u5ef6\u8fdf\u548c\u9519\u8bef\uff0c\u786e\u4fdd\u6bcf\u4e00\u4efd\u8ba2\u5355\u90fd\u80fd\u5728\u6700\u77ed\u65f6\u95f4\u5185\u51c6\u786e\u65e0\u8bef\u5730\u6d41\u8f6c\uff0c\u4ece\u5bb9\u5e94\u5bf9\u8ba2\u5355\u6d2a\u5cf0\u3002<\/p>\n<p><strong>\u573a\u666f\u4e09\uff1a\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6<\/strong>\u4f18\u8d28\u7684\u5ba2\u6237\u670d\u52a1\u662f\u7559\u4f4f\u987e\u5ba2\u7684\u5173\u952e\u3002\u5f53\u53d1\u751f\u9001\u9519\u9910\u3001\u8d85\u65f6\u7b49\u5ba2\u8bc9\u95ee\u9898\u65f6\uff0c\u5ba2\u670d\u4eba\u5458\u53ef\u4ee5\u5728CRM\u7cfb\u7edf\u4e2d\u5feb\u901f\u521b\u5efa\u4e00\u5f20\u201c\u5ba2\u8bc9\u5de5\u5355\u201d\u3002\u8fd9\u5f20\u5de5\u5355\u4f1a\u8bb0\u5f55\u987e\u5ba2\u4fe1\u606f\u3001\u95ee\u9898\u63cf\u8ff0\u3001\u6d89\u53ca\u8ba2\u5355\u7b49\u6240\u6709\u76f8\u5173\u6570\u636e\u3002\u901a\u8fc7\u9884\u8bbe\u7684<strong>\u6d41\u7a0b\u5f15\u64ce<\/strong>\uff0c\u5de5\u5355\u4f1a\u81ea\u52a8\u6d41\u8f6c\u81f3\u6307\u5b9a\u7684\u8d1f\u8d23\u4eba\uff08\u5982\u5e97\u957f\u6216\u503c\u73ed\u7ecf\u7406\uff09\u3002\u8d1f\u8d23\u4eba\u5904\u7406\u540e\uff08\u5982\u8865\u9001\u3001\u9000\u6b3e\uff09\uff0c\u9700\u8981\u5728\u7cfb\u7edf\u4e2d\u8bb0\u5f55\u5904\u7406\u7ed3\u679c\u548c\u65b9\u6848\u3002\u6574\u4e2a\u5904\u7406\u8fc7\u7a0b\u3001\u8017\u65f6\u3001\u8d23\u4efb\u4eba\u90fd\u6709\u6e05\u6670\u8bb0\u5f55\uff0c\u4fbf\u4e8e\u7ba1\u7406\u5c42\u8ffd\u6eaf\u548c\u590d\u76d8\u3002\u5bf9\u4e8e\u987e\u5ba2\u800c\u8a00\uff0c\u4ed6\u4eec\u7684\u95ee\u9898\u5f97\u5230\u4e86\u6807\u51c6\u3001\u5feb\u901f\u7684\u54cd\u5e94\uff1b\u5bf9\u4e8e\u5546\u5bb6\u800c\u8a00\uff0c\u5219\u5efa\u7acb\u4e86\u4e00\u5957\u89c4\u8303\u5316\u7684\u5ba2\u8bc9\u5904\u7406\u673a\u5236\uff0c\u4e0d\u4ec5\u63d0\u5347\u4e86\u5355\u6b21\u95ee\u9898\u7684\u89e3\u51b3\u6548\u7387\uff0c\u66f4\u80fd\u901a\u8fc7\u540e\u7eed\u7684\u6570\u636e\u5206\u6790\uff0c\u53d1\u73b0\u9ad8\u9891\u51fa\u73b0\u7684\u95ee\u9898\u73af\u8282\uff08\u5982\u67d0\u9053\u83dc\u54c1\u5305\u88c5\u6613\u6d12\u6f0f\uff09\uff0c\u4ece\u800c\u4ece\u6839\u6e90\u4e0a\u4f18\u5316\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u6301\u7eed\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%9B%9B%E3%80%81%E8%A1%A1%E9%87%8F%E6%A0%87%E5%87%86%EF%BC%9A%E5%A6%82%E4%BD%95%E8%AF%84%E4%BC%B0%E5%A4%96%E5%8D%96CRM%E7%B3%BB%E7%BB%9F%E7%9A%84%E5%BA%94%E7%94%A8%E6%88%90%E6%95%88%EF%BC%9F\"><\/span>\u56db\u3001\u8861\u91cf\u6807\u51c6\uff1a\u5982\u4f55\u8bc4\u4f30\u5916\u5356CRM\u7cfb\u7edf\u7684\u5e94\u7528\u6210\u6548\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u4efb\u4f55\u7cfb\u7edf\u6295\u5165\u7684\u6700\u7ec8\u76ee\u7684\u90fd\u662f\u4e3a\u4e86\u83b7\u5f97\u56de\u62a5\u3002\u56e0\u6b64\uff0c\u5efa\u7acb\u4e00\u4e2a\u6570\u636e\u9a71\u52a8\u7684\u8bc4\u4f30\u6846\u67b6\uff0c\u7528\u4e8e\u8861\u91cf\u5916\u5356CRM\u7cfb\u7edf\u7684\u5e94\u7528\u6210\u6548\u81f3\u5173\u91cd\u8981\u3002\u51b3\u7b56\u8005\u5e94\u5173\u6ce8\u4ee5\u4e0b\u51e0\u4e2a\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\uff0c\u5e76\u901a\u8fc7\u6301\u7eed\u7684\u6570\u636e\u76d1\u63a7\u4e0e\u5206\u6790\uff0c\u6765\u9a8c\u8bc1\u7cfb\u7edf\u7684\u4ef7\u503c\u5e76\u6307\u5bfc\u540e\u7eed\u7684\u4f18\u5316\u65b9\u5411\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th align=\"left\">\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09<\/th>\n<th align=\"left\">\u8ba1\u7b97\u516c\u5f0f<\/th>\n<th align=\"left\">\u884c\u4e1a\u53c2\u8003\u57fa\u7ebf<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>\u987e\u5ba2\u590d\u8d2d\u7387<\/strong><\/td>\n<td align=\"left\">(\u7edf\u8ba1\u5468\u671f\u5185\uff0c\u6d88\u8d39\u4e24\u6b21\u53ca\u4ee5\u4e0a\u7684\u987e\u5ba2\u6570 \/ \u7edf\u8ba1\u5468\u671f\u5185\uff0c\u603b\u6d88\u8d39\u987e\u5ba2\u6570) \u00d7 100%<\/td>\n<td align=\"left\">15% - 30% (\u6210\u719f\u54c1\u724c\u53ef\u66f4\u9ad8)<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5e73\u5747\u5ba2\u5355\u4ef7 (ATV)<\/strong><\/td>\n<td align=\"left\">\u7edf\u8ba1\u5468\u671f\u5185\uff0c\u603b\u9500\u552e\u989d \/ \u7edf\u8ba1\u5468\u671f\u5185\uff0c\u603b\u8ba2\u5355\u6570<\/td>\n<td align=\"left\">\u53d6\u51b3\u4e8e\u54c1\u7c7b\u548c\u5b9a\u4f4d\uff0c\u5e94\u5173\u6ce8\u73af\u6bd4\u589e\u957f<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u8ba2\u5355\u5904\u7406\u5e73\u5747\u65f6\u957f<\/strong><\/td>\n<td align=\"left\">\u7edf\u8ba1\u5468\u671f\u5185\uff0c\u6240\u6709\u8ba2\u5355\uff08\u4ece\u63a5\u6536\u5230\u51fa\u9910\uff09\u7684\u603b\u65f6\u957f \/ \u603b\u8ba2\u5355\u6570<\/td>\n<td align=\"left\">\u9ad8\u5cf0\u671f &lt; 10\u5206\u949f\uff0c\u5e73\u5cf0\u671f &lt; 5\u5206\u949f<\/td>\n<\/tr>\n<tr>\n<td align=\"left\"><strong>\u5ba2\u6237\u6ee1\u610f\u5ea6\u5206\u6570 (NPS)<\/strong><\/td>\n<td align=\"left\">%\u63a8\u8350\u8005 (9-10\u5206) - %\u8d2c\u635f\u8005 (0-6\u5206)<\/td>\n<td align=\"left\">&gt; 30\u5206 (\u4f18\u79c0)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>\u5f3a\u8c03\uff1a<\/strong> \u8868\u683c\u4e2d\u7684\u201c\u884c\u4e1a\u53c2\u8003\u57fa\u7ebf\u201d\u4ec5\u4e3a\u901a\u7528\u53c2\u8003\uff0c\u66f4\u91cd\u8981\u7684\u662f\u5173\u6ce8\u81ea\u8eab\u4e1a\u52a1\u5728\u5f15\u5165CRM\u7cfb\u7edf\u524d\u540e\u7684\u6570\u636e\u5bf9\u6bd4\u3002\u4f8b\u5982\uff0c\u5982\u679c\u60a8\u7684\u590d\u8d2d\u7387\u4ece12%\u63d0\u5347\u5230\u4e8620%\uff0c\u5373\u4f7f\u5c1a\u672a\u8fbe\u523030%\u7684\u4f18\u79c0\u7ebf\uff0c\u4e5f\u5df2\u662f\u663e\u8457\u7684\u6210\u6548\u3002\u6301\u7eed\u7684\u6570\u636e\u76d1\u63a7\u4e0e\u8fed\u4ee3\u4f18\u5316\u662f\u4fdd\u969cCRM\u7cfb\u7edf\u4ef7\u503c\u6700\u5927\u5316\u7684\u6838\u5fc3\u3002\u60a8\u5e94\u8be5\u5b9a\u671f\uff08\u5982\u6bcf\u5468\u6216\u6bcf\u6708\uff09\u5ba1\u89c6\u8fd9\u4e9bKPI\u6570\u636e\uff0c\u5206\u6790\u53d8\u5316\u80cc\u540e\u7684\u539f\u56e0\uff0c\u5e76\u636e\u6b64\u8c03\u6574\u60a8\u7684\u8425\u9500\u7b56\u7565\u6216\u8fd0\u8425\u6d41\u7a0b\u3002<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E7%BB%93%E8%AF%AD%EF%BC%9A%E4%BB%8E%E6%95%88%E7%8E%87%E6%8F%90%E5%8D%87%E5%88%B0%E6%9E%84%E5%BB%BA%E6%A0%B8%E5%BF%83%E7%AB%9E%E4%BA%89%E5%8A%9B\"><\/span>\u7ed3\u8bed\uff1a\u4ece\u6548\u7387\u63d0\u5347\u5230\u6784\u5efa\u6838\u5fc3\u7ade\u4e89\u529b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u7efc\u4e0a\u6240\u8ff0\uff0c\u4e00\u5957\u8bbe\u8ba1\u7cbe\u826f\u7684\u5916\u5356CRM\u7cfb\u7edf\uff0c\u5176\u4ef7\u503c\u8fdc\u4e0d\u6b62\u4e8e\u63d0\u5347\u6548\u7387\u7684\u5de5\u5177\u3002\u5b83\u66f4\u662f\u5546\u5bb6\u6c89\u6dc0\u79c1\u57df\u6d41\u91cf\u3001\u6d1e\u5bdf\u5ba2\u6237\u9700\u6c42\u3001\u6784\u5efa\u957f\u671f\u54c1\u724c\u62a4\u57ce\u6cb3\u7684\u6838\u5fc3\u6218\u7565\u8d44\u4ea7\u3002\u5728\u6570\u5b57\u5316\u6d6a\u6f6e\u5e2d\u5377\u5404\u884c\u5404\u4e1a\u7684\u4eca\u5929\uff0c\u62e5\u6709\u4e00\u5957\u80fd\u591f\u968f\u4e1a\u52a1\u53d1\u5c55\u800c\u7075\u6d3b\u8c03\u6574\u3001\u9ad8\u5ea6\u4e2a\u6027\u5316\u7684\u7ba1\u7406\u7cfb\u7edf\uff0c\u662f\u4f01\u4e1a\u4fdd\u6301\u7ade\u4e89\u529b\u7684\u5173\u952e\u3002\u4f20\u7edf\u8f6f\u4ef6\u7684\u50f5\u5316\u4e0e\u9ad8\u6602\u6210\u672c\uff0c\u5df2\u4e0d\u518d\u9002\u5e94\u5feb\u901f\u53d8\u5316\u7684\u5e02\u573a\u9700\u6c42\u3002<\/p>\n<p>\u4f5c\u4e3a\u4e00\u6b3e\u5f3a\u5927\u7684\u65e0\u4ee3\u7801\u5e94\u7528\u642d\u5efa\u5e73\u53f0\uff0c<strong>\u652f\u9053\u5e73\u53f0<\/strong>\u80fd\u591f\u5e2e\u52a9\u5916\u5356\u4f01\u4e1a\u5feb\u901f\u3001\u4f4e\u6210\u672c\u5730\u6784\u5efa\u5b8c\u5168\u7b26\u5408\u81ea\u8eab\u72ec\u7279\u4e1a\u52a1\u9700\u6c42\u7684CRM\u7cfb\u7edf\u3002\u4ece\u5ba2\u6237\u6807\u7b7e\u5230\u81ea\u52a8\u5316\u8425\u9500\uff0c\u4ece\u8ba2\u5355\u96c6\u6210\u5230\u6570\u636e\u770b\u677f\uff0c\u60a8\u90fd\u53ef\u4ee5\u901a\u8fc7\u7b80\u5355\u7684\u62d6\u62c9\u62fd\u64cd\u4f5c\u4eb2\u624b\u5b9e\u73b0\u3002\u73b0\u5728\uff0c\u6b63\u662f\u5c06\u60a8\u7684\u7cbe\u7ec6\u5316\u8fd0\u8425\u6784\u60f3\u4ed8\u8bf8\u5b9e\u8df5\u7684\u6700\u4f73\u65f6\u673a\u3002<\/p>\n<p>\u7acb\u5373\u5f00\u59cb\u514d\u8d39\u8bd5\u7528\u652f\u9053\u5e73\u53f0\uff0c\u4eb2\u624b\u642d\u5efa\u60a8\u7684\u4e13\u5c5e\u5916\u5356<span class=\"xintheme_keyword_link\"><a href=\"https:\/\/www.zdsztech.com\/solution\/client-manage\" target=\"_blank\" title=\"\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf\">\u5ba2\u6237\u7ba1\u7406\u7cfb\u7edf<\/a><\/span>\u3002 <a href=\"https:\/\/user.zdsztech.com\/toWorkbench?index=2\">\u514d\u8d39\u8bd5\u7528\uff0c\u5728\u7ebf\u76f4\u63a5\u8bd5\u7528<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"%E5%85%B3%E4%BA%8E%E5%A4%96%E5%8D%96CRM%E7%B3%BB%E7%BB%9F%E7%9A%84%E5%B8%B8%E8%A7%81%E9%97%AE%E9%A2%98\"><\/span>\u5173\u4e8e\u5916\u5356CRM\u7cfb\u7edf\u7684\u5e38\u89c1\u95ee\u9898<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_%E6%88%91%E4%BB%AC%E6%98%AF%E4%B8%80%E5%AE%B6%E5%B0%8F%E8%A7%84%E6%A8%A1%E5%A4%96%E5%8D%96%E5%BA%97%EF%BC%8C%E6%9C%89%E5%BF%85%E8%A6%81%E4%B8%8ACRM%E7%B3%BB%E7%BB%9F%E5%90%97%EF%BC%9F\"><\/span>1. \u6211\u4eec\u662f\u4e00\u5bb6\u5c0f\u89c4\u6a21\u5916\u5356\u5e97\uff0c\u6709\u5fc5\u8981\u4e0aCRM\u7cfb\u7edf\u5417\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u975e\u5e38\u6709\u5fc5\u8981\u3002\u89c4\u6a21\u8d8a\u5c0f\uff0c\u6bcf\u4e00\u4e2a\u5ba2\u6237\u7684\u4ef7\u503c\u5c31\u8d8a\u9ad8\u3002CRM\u7cfb\u7edf\u80fd\u5e2e\u52a9\u60a8\u4ece\u4e00\u5f00\u59cb\u5c31\u5efa\u7acb\u7cbe\u7ec6\u5316\u8fd0\u8425\u7684\u4e60\u60ef\uff0c\u6709\u6548\u63d0\u5347\u987e\u5ba2\u7684\u590d\u8d2d\u548c\u5fe0\u8bda\u5ea6\uff0c\u7528\u66f4\u4f4e\u7684\u6210\u672c\u5b9e\u73b0\u53ef\u6301\u7eed\u7684\u589e\u957f\uff0c\u907f\u514d\u9677\u5165\u4e0e\u5927\u54c1\u724c\u7684\u201c\u4ef7\u683c\u6218\u201d\u6ce5\u6f6d\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_%E8%87%AA%E5%BB%BACRM%E7%B3%BB%E7%BB%9F%E5%92%8C%E7%9B%B4%E6%8E%A5%E8%B4%AD%E4%B9%B0%E5%B8%82%E9%9D%A2%E4%B8%8A%E7%9A%84%E6%88%90%E5%93%81%E8%BD%AF%E4%BB%B6%E6%9C%89%E4%BB%80%E4%B9%88%E5%8C%BA%E5%88%AB%EF%BC%9F\"><\/span>2. \u81ea\u5efaCRM\u7cfb\u7edf\u548c\u76f4\u63a5\u8d2d\u4e70\u5e02\u9762\u4e0a\u7684\u6210\u54c1\u8f6f\u4ef6\u6709\u4ec0\u4e48\u533a\u522b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u6210\u54c1\u8f6f\u4ef6\u529f\u80fd\u901a\u7528\u4f46\u56fa\u5316\uff0c\u53ef\u80fd\u65e0\u6cd5\u6ee1\u8db3\u60a8\u72ec\u7279\u7684\u8425\u9500\u6216\u7ba1\u7406\u9700\u6c42\u3002\u81ea\u5efa\uff08\u5c24\u5176\u662f\u901a\u8fc7\u65e0\u4ee3\u7801\u5e73\u53f0\uff09\u7684\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\u9ad8\u5ea6\u7684\u4e2a\u6027\u5316\u548c\u7075\u6d3b\u6027\uff0c\u7cfb\u7edf\u80fd100%\u8d34\u5408\u60a8\u7684\u4e1a\u52a1\u6d41\u7a0b\uff0c\u5e76\u80fd\u968f\u65f6\u6839\u636e\u4e1a\u52a1\u53d8\u5316\u8fdb\u884c\u8c03\u6574\u548c\u6269\u5c55\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_%E4%BD%BF%E7%94%A8%E6%97%A0%E4%BB%A3%E7%A0%81%E5%B9%B3%E5%8F%B0%E6%90%AD%E5%BB%BACRM%EF%BC%8C%E5%AF%B9%E6%8A%80%E6%9C%AF%E8%83%BD%E5%8A%9B%E6%9C%89%E4%BB%80%E4%B9%88%E8%A6%81%E6%B1%82%EF%BC%9F\"><\/span>3. \u4f7f\u7528\u65e0\u4ee3\u7801\u5e73\u53f0\u642d\u5efaCRM\uff0c\u5bf9\u6280\u672f\u80fd\u529b\u6709\u4ec0\u4e48\u8981\u6c42\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u51e0\u4e4e\u6ca1\u6709\u6280\u672f\u8981\u6c42\u3002\u50cf\u652f\u9053\u8fd9\u6837\u7684\u65e0\u4ee3\u7801\u5e73\u53f0\uff0c\u5176\u6838\u5fc3\u7406\u5ff5\u5c31\u662f\u8ba9\u61c2\u4e1a\u52a1\u7684\u4eba\uff08\u5982\u5e97\u957f\u3001\u8fd0\u8425\u7ecf\u7406\uff09\u901a\u8fc7\u56fe\u5f62\u5316\u754c\u9762\uff0c\u4ee5\u62d6\u62c9\u62fd\u7684\u65b9\u5f0f\u6765\u642d\u5efa\u5e94\u7528\u3002\u53ea\u8981\u60a8\u719f\u6089Excel\u548c\u4e1a\u52a1\u6d41\u7a0b\uff0c\u5c31\u80fd\u5feb\u901f\u4e0a\u624b\u3002<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_CRM%E7%B3%BB%E7%BB%9F%E5%A6%82%E4%BD%95%E4%B8%8E%E6%88%91%E4%BB%AC%E7%8E%B0%E6%9C%89%E7%9A%84%E5%A4%96%E5%8D%96%E5%B9%B3%E5%8F%B0%EF%BC%88%E5%A6%82%E7%BE%8E%E5%9B%A2%E3%80%81%E9%A5%BF%E4%BA%86%E4%B9%88%EF%BC%89%E6%95%B0%E6%8D%AE%E6%89%93%E9%80%9A%EF%BC%9F\"><\/span>4. 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